Needed to return an apple iPhone. All it needed was a prepaid return label.And island ship and pack…read morecouldn't find enough excuses as to why they couldn't do it. The best excuseWas it might compromise their computer. It definitely does not shed a good light on fedex.

I called up looking for some packing and shipping services, and Sheila was very helpful in getting…read moreme what I needed. Very friendly and very knowledgeable!

The staff is amazing, accommodating, helpful and super professional! I love doing business here!read more

Appt for a Notarization?? That's not a good policy. I just went to get something notarized and was…read moreturned away, because I needed an appointment. I will use other locations going forward, and that's $5 that was turned away.

I've been doing my Happy Returns for SheIN at the Mailbox Cafe! The process is always very quick…read moreand easy! Since going there I've been saying I'm going to try something from the cafe side and I didn't. During my second to last visit I was offered a sample of the Leafy Green Smoothie it has Spinach, Kale, Mango, Pineapple, Ginger and Lemonade. Let's just say that after the sample I purchased one and on my next visit I purchased one and added protein for a meal replacement shake! The smoothie is very light , refreshing and surprisingly sweet but not overpoweringly sweet. The customer service is always top tier and I look forward to visiting! Check them out if you're in the area!

Delightful and helpful staff. Very professional, accommodating, & easyto work with. Highly…read morerecommend!!

I've used this place a few times and never had a bad experience. The staff is polite and quick.read more

A truly wonderful, professional experience with these good folks!!!…read moreI will be happy to do business with them anytime, Highly recommended!

William and his company packaged our clothes that we left in our B&B and sent them Fed ex last…read moreFriday and were delivered the following Sunday. All items enclosed and packed neatly. We really appreciate the service and the price was very far. Would highly recommend their service. Roger and Renzi

Excellent service. Kind workers. Problem solvers. Always happy to help. Been using for years. Love…read morenew owners.

The BEST staff and service. I've lived all over the US and have never encountered a more…read moreservice-oriented, caring and professional staff than the team that works at this UPS Store location. They are the embodiment of true customer service that you just don't experience elsewhere these days. A special shout out to Rachel who is always friendly and goes the extra mile to recognize you, offer advice and always with a genuine smile. The whole team here has made our experience moving to a new place much less stressful knowing they care about our needs. Great team!

The staff is not helping at all, they will never check and attempt to help just keep saying the…read moresame thing, no manager available. DO NOT USE THIS STORE IT WILL RUIN YOUR DAY! SWEAR

The staff at this UPS location are consistently warm and personable. They always greet customers as…read moresoon as you walk through the door and they genuinely feel happy to help. Every employee I have interacted with here has great customer service skills and creates a positive atmosphere from start to finish. There is a UPS store closer to me on Victory Dr, and the young blonde girl there is very sweet, but I keep coming back to this location because the overall energy and friendliness here truly stands out. You feel taken care of the moment you arrive which makes errands quick and pleasant instead of stressful. Highly recommend.

I had a very disappointing experience at this UPS Store today. I came in to return a product that…read morewas extremely heavy. As I struggled to get it into the store, I was visibly huffing and puffing, and another customer was kind enough to open the door for me. I am intelligent, educated and well dressed woman. I assume was not the right complexion. Once inside, I stood in line feeling like I might pass out because the item was so heavy. There were two male attendants at the counter, and neither one offered any assistance, suggested a place where I could set the package down, or acknowledged that I was clearly struggling. For identification purposes, I want to mention, one was a silver haired man, the other was a male with black hair, piercing and tattoos, Instead, they both looked at me and offered no help until it was finally my turn. When I reached the counter, one employee looked past me and asked whether I was next, even though I had been standing there waiting. The other employee, whose line I was in, never properly acknowledged me and seemed to continue a conversation instead of helping me in a timely manner. I left feeling ignored, disrespected, and undervalued as a customer. No customer should be treated this way, especially when they are visibly struggling with a heavy item. Whether it was poor customer service, age bias, or some other form of prejudice, the experience was unacceptable. I would not recommend this location. Customers deserve basic courtesy, respect, and assistance.

They weren't the easiest to find, but they were very easy to work with. I've used them twice very…read morerecently while this is my first review. I'd seen the negative reviews regarding the staff, but didn't experience anything negative. While SC has relaxed their COVID rules, the UPS store during the first visit was limiting people into the store and strictly adhering to the mask rules and distancing. The second time after masks weren't required, most of the staff were still wearing masks along with most of the patrons. My drop off was very easy. They took me quickly, reviewed the information and even though the return I had was at the weight limit, there were no issues. They handed me a receipt and tracking information. The employees I worked with were very friendly and helpful----- as well as efficient.

Every time I go here I kick myself for not driving to the Buckwalter or other location where there…read moreis WAY better service. A younger, thin man, who has been there a while, is the most rude service person I have ever encountered. I have no idea how the owner doesn't see how he treats people. Today I had two soft packages to return to clothing stores. These were not inexpensive clothes either. He watched me tape the packages up and then when I got to the counter, he said "taping those packages was a waste of time and tape, I need to open them" and then proceeds to pull out an knife and slice right through each package down the center so aggressively! I said "WOAH, excuse me, but those are clothes in there!" And he said "Yeah whatever." I could NOT believe this happened. I finally called the owner and complained about him. This is so over the line and unacceptable. I will never go back and if you do go, don't go in his line!!!

My local UPS store. Always dependable. Available. Efficient. The FedEx Office location is downtown,…read moreso this shop on the island is so convenient for me. The only thing that could be betterthe parking situation. Not enough parking available near the shop. But that's not the businesses fault. I'd like to give a special shout out to an employee named Mary. She is quick, courteous, professional, multitasking, and highly capable. She is a hard worker, always gets the job done, and is friendly to everyone. Thank you, Mary!

Taylor is amazing! I signed up for a mailbox after having issues with the postal service. I was…read moretaken care of quickly and efficiently even though they were busy. Friendly too, Thank You Taylor!

Is it really that hard to be nice in the morning? Disappointing service but what I ordered was…read moregreat. Improve service please

I'm disappointed in the management of this store. I have witnessed the manager's behavior a number…read moreof times and feel I need to finally say something. The manager publicly berates and talks down to his employees in front of customers. He creates a hostile environment for everyone who is in the store. I will drive 20 minutes off island rather than support this store any longer.