Went to this location to ship a package of presents to my sister's family in Orlando. I had the presents in my own box that filled up about 1/2 way. So, I asked how much it would be to ship in their box, or if it was cheaper to use my own. The employee first told me it should be about $20 and change to ship it in my box. I then asked her again, how much it would be to ship in their box, she disappears and comes back to tell me it would be about $32 to ship in their box. I said I would like to ship it in my box, as it was less. So she starts ringing it up and the total came out to $34. At this point another employee got involved. After some back and forth, explaining the situation, he worked out it would be $36 to ship in their box. At this point, fed up with their incompetence, I left the store with my parcel. Only after I arrived home did I find they had damaged the wrapping on 3 of my 7 packages! I rewrapped the packages, cut down my box, and repacked it and off to USPS I went. Grand total for USPS to ship the parcel. $10.20. These people are incompetent and horrible. It was totally worth my time to stand in line for 15 minutes to save $20+. read more

Stupid expensive. Wanted $260 to ship two packages and FedEx shipped them for under $60. Don't waste your time.

I have used this store many times at all times of day and service is always slow. I live nearby, and had planned to rent a mailbox there for my business, so I continued to go there until a final experience with the MOST INCOMPETENT, RUDE AND BELLIGERENT UPS EMPLOYEE EVER made me vow never to return. Trust me, it will save you time, money, and great aggravation if you AVOID THIS PLACE and use the nearby Wrap n' Pack store in WalMart Plaza instead. The Wrap n' Pack owners work there, offer UPS and other services, are pleasant, helpful, courteous, and have been there for 25 years. Phone: (321) 779-2839 http://wrapnpack90.wixsite.com/wrapnpack I am a longtime and frequent national UPS customer and have never seen such incompetence, and downright belligerence on the part of any UPS employee in the United States. My latest experience at this Eau Gallie UPS location in Melbourne Beach, FL was the worst of my entire life. I was trying to send an urgent overnight letter to the IRS and also rent a mailbox for my business, but ended up being screamed at by a young, blonde, male employee who wouldn't help out a new coworker, screwed up a simple mailing label three times, then called the police to throw me out of the store when I insisted that he correct his mistakes and send my urgent letter. The incident occurred because a new employee didn't know how to change and print a UPS shipping label. This young man should have stood next to her and helped her until she learned how to do this by herself, but instead he left her calling for help while he hid in the back avoiding a store full of customers. I had given her an envelope addressed to the IRS, including a long-format zip code essential to make sure it was received by the proper department. The first UPS label she printed was wrongly addressed to a hotel I had sent a parcel to a month before. The return address was also wrong. I politely told her these things were wrong and asked her to fix them. She couldn't do it and kept calling out to someone in the back room for help. When the mystery helper finally emerged, he was screaming at the top of his lungs at me, claiming I had been rude to her. He then re-sent the (incorrect) label to the printer and dashed into the back again. The young woman affixed the new (incorrect) label to the UPS envelope without showing it to me, then sealed my own addressed envelope inside. I was pretty sure the UPS label was wrong again, but the young woman insisted it was right and didn't want to let me open the UPS envelope to check the UPS label against the addressed envelope inside. When I insisted, sure enough, the zip code on the UPS label was still wrong, making this the second time it was done incorrectly. At that point, I was very irritated and told the young woman that since she was new on the job, this was a good opportunity to remember not to seal an outer envelope before letting the customer check the UPS address label against the one on his/her own envelope inside. The label now needed to be printed a third time, so the woman went into the back to get the blonde guy. When he came out AGAIN after about ten minutes, he refused to admit or correct his OWN mistake and tried to stop his colleague from redoing the label. He started screaming "Get out of here NOW! Go to the f*cking post office! We don't want your business. I am refusing you service." When I said I wanted to speak to the manager, he said there was no one to call, continued to scream at me and again ordered me to leave. I had now been there for more than an hour, having waited 25 minutes to be served in the first place, and I wasn't about to leave without posting my letter. So this guy ran into the back again, leaving a roomful of customers waiting in line, and secretly called the Melbourne Police. He hid in the back until they arrived, then barreled out of the back room screaming at them to drag me off the premises, which they obviously had no intention of doing. Then he screamed at the new employee, ordering her not to wait on me. The police stood in front of me and prevented him from reaching me, then told him to stop screaming at us and stayed there while the new employee finished the job and took my payment. She was very upset and kept telling the police that this guy didn't "usually" act like that. I was quite happy to leave the store but was so angry that I almost went to the police station to file charges against this person, but I decided not to waste any more of my time on him. The next person he belligerently attacks and offends may not be as nice as I am. At least I hope not. Final notes: The manager of this location is never on the premises no matter what time you go. They also advertise notary services, but one lady who was in line on the day of the above incident told the rest of the customers she and her husband had been there SEVEN times in the last 10 days trying to get something notarized. read more

This business is running a scam! I wouldn't have anything to do with them! By default I had packages sent to this UPS store and they wanted to charge me $240 for storage for 8 boxes. They called me 3 days later to inform me my packages arrived and that there was a $10 a day a box storage fee! They tried to charge me with petty theft after I left the store with my packages! And the store clerk offered me the cart that I used to take the packages to my car with!! read more

We wish to thank Sheri for the service she provided. Our transaction was very involved and included sending our documents to England. She was professional, courteous, and above all patient. You have an exceptional worker at this branch. Please see that she is rewarded accordingly. read more

Very friendly, speedy service! Thank you Sherri for your help today. Will be coming back!!

This is to update my previous bad review from about 6 months ago. As a neighborhood resident, I had used this store several times, with increasingly poor results. The denouement came when one employee actually refused to complete my shipment after his inexperienced colleague incorrectly labelled my time-sensitive legal document 3 times, then sealed it into the UPS envelope without letting me check the fourth label. When I insisted she open it, the fourth label was also incorrect. I was upset and asked her more experienced colleague to do the label himself. He was rude and insulting, refused me service and ordered me to leave. When I refused, he called the police and tried to get them to throw me out. The GOOD news is that when I shared this story on Yelp, the UPS national franchise office alerted the franchisee, who brought in new General Manager Dale Hoppough to handle this and several other area stores. Mr. Hoppough wrote me a letter expressing his concern, sent me his personal cell phone number, and asked me to call and tell him what happened. He convinced me to give the store one last chance and I'm very glad I did. He has hired and trained an entirely new staff, cleaned up and reorganized the store, and is bringing his A game. Kudos to Mr. Hoppough, who knows the meaning of good customer service, and is doing his best to provide it. read more

The worst customer service ever!!! I went in 2 1/2 weeks ago to mail a pkg. I find out 5 days later that my friend received the wrong package due to putting the incorrect mailing label at this store. I call the next AM and the only call I have received from this store was later that day to tell me they located my package and would create labels to have each party mail the package to the correct address. I called 2 days later after I find out the labels were never created. And then again 2 days later to find out what was going on. Never heard back from them. I then contacted the corp office, dealing with them the last couple of days (they are absolutely wonderful) and have filed a complaint through them. Still no call from area manager or store owner. Will never go there again and will also let people know of this. The sad thing is I get that things happen what I don't understand is lack of follow up with this store on a mistake that I had nothing to do with. read more