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    The UPS Store

    3.5 (47 reviews)
    Closed 8:30 am - 7:00 pm
    Updated 2 weeks ago

    Services - The UPS Store

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    Front door
    Wendi S.

    Not a great experience I had got stuck by traffic and I called the UPS store and I was five minutes after the hour and they wouldn't even let me pick up the package even though it would've caused them no time whatsoever. The lady at the front desk was extremely rude so of course she also got a rude response from me. I was trying to pick up my package that contain the security alarm because I don't feel safe at my house and I know that has nothing to do with her but a little comprehension or empathy evening would've been nice but she didn't have. other workers there are really nice, but this particular worker not so much. Hopefully when I go back, I don't have to see her. I really do wish there was another location to go to though.

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    6 years ago

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    9 years ago

    Very convenient. Fast service. Friendly people. Easy parking. I wish the hours were longer, but most UPS stores are that way.

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    9 years ago

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    7 years ago

    I've been in this location many times doing Amazon returns. They are fantastic. Always polite and helpful.

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    11 years ago

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    7 years ago

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    7 years ago

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    Local

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    Page 2 of 2

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    Review Highlights - The UPS Store

    I had a package to mail and the staff was super efficient taking care of my needs.

    Mentioned in 2 reviews

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    Staples

    Staples

    2.8
    (32 reviews)

    I'm pretty disappointed with the customer service I experienced at Staples…read more We had a print order made, and the sizing came out slightly off. Nothing major. We simply asked the associate at pickup if she could trim the edges using the in store cutters so we could take it with us correctly sized. Our pickup was scheduled for 7:30 PM. She told us she couldn't do it because they were closing soon, and instead offered to take it back and have us return the next day to pick it up. Mind you, this is something that would have taken maybe five minutes at most. It was frustrating because we planned our pickup around the scheduled time, and the job itself was already completed. We weren't asking for a redesign or reprint, just a quick trim so we could leave with the finished product. This type of customer service is exactly why people are moving away from shopping in stores. Convenience should apply to the customer, not just the staff. Taking a few extra minutes to make sure a guest leaves satisfied goes a long way. There definitely needs to be better training around customer care and problem solving in moments like this. Small interactions shape the entire brand experience, and unfortunately this one missed the mark.

    I just had the worst experience of my life in Staples on West 86th St in Indy. The cashier, Steve,…read morewas the most disrespectful jerk I have ever met. He spoke to me like I was dirt & then took a phone call in the middle of our conversation and fanned me off to get out of the store. All because he told him to have a better day because he clearly didn't want to help me. I WILL NEVER SHOP AT ANOTHER STAPLES EVER AGAIN!! What happened to customer service & just treating people with respect? I will be contacting the Manager (Evan) today at 2:00 & I expect something to be done about how badly his employee treated me. If anyone knows how to contact their corporate office I would appreciate. Kindness goes a long way.

    The UPS Store - shipping_centers - Updated June 2026

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