Always beyond call of duty and GUARANTEED HONEST…read more A rare thing nowadays - a run great business. Cant say enough good things about. G

I wanted to support the local printing shop when I had to print some documents but the owner was so…read morerude to me when the printers weren't printing from my phone (which was the only option, unless I wanted to pay another $1 per document for him to download them from his email!). He implied it was my fault that the printers weren't working and when I said I didn't want to pay the higher fee for him to download my documents, he told me not to come back! I wouldn't go back anyway because it was too expensive and nearly impossible to print at, but I've never been treated so poorly at a business.

I had the rudest retail experiences at this location. An employee named Bobby spoke to me in a…read moreway that I found unnecessarily hostile, and the interaction escalated to the point where he yelled at me and told me to leave the store. The experience left me shaken for the rest of the afternoon. After reading other reviews describing similar interactions, I was disappointed to see that my experience may not have been an isolated incident. I hope management takes customer concerns seriously and addresses how customers are treated

Hostile Staff & Terrible Customer Service…read more Avoid this location if you expect standard retail service. I walked in to make a quick one-page copy, and when I went to the register to pay, the associate (Bobby) deliberately walked away from the counter into the back room to avoid ringing me up. After leaving exact change and briefly returning to retrieve a forgotten USB drive, both associates aggressively confronted me, falsely claiming I was "banned" from the store--a complete lie out of nowhere. When questioned, Bobby simply taunted me repeatedly on my way out. Looking at other reviews here, it's clear Bobby's rudeness and unprovoked hostility are a ongoing trend for this location. Management needs to address the unprofessional behavior happening at this store. Taking my business elsewhere.

I'm so happy that there was a UPS Store in Waimea town!…read more Driving from Kailua-Kona to Honoka'a, then making my last stop in Waimea, upon having lunch at the Parker Ranch Food Court, I noticed this UPS Store just a few doors down from the food court. Being that I had (5) boxes of broken parts I needed to send back state side, this UPS Store sure was a lifesaver! As I walked into the store I asked one of the clerks if I could borrow a hand truck, that way I could load up all my (5) boxes & bring it into the store one crack! I must say the staff here was friendly, and more than accommodating. The service here was efficient, as the clerk processed my (5) boxes quickly. One of my boxes wasn't packed up yet, as I ran out of shipping tape, but the nice thing about coming to this UPS Store is that they sold shipping supplies. I purchased a small roll of shipping tape, and I gotta say it was sorta pricey, but the convenience factor reflects the price you pay here. If I'm working in Waimea again, it's nice to know that there's a UPS Store here, that way it saves me a trip from having to go down to Kailua-Kona, or to Pahoa town.

Customer service here is a joke. The oriental lady has major attitude every time I've gone in to…read morereturn Amazon purchases. Today she gladly took all the people behind us in line (they weee not locals) and when I mentioned we were standing in line way before the people behind us came in she not only made excuses for not even acknowledging us in line & taking everyone behind us, she wouldn't stop going off about it. Her coworker Parker (also not a local) then chimed in and wouldn't stop until he told me to leave a review about their great customer service & I said I will once he gave me his name. I had to ask for it 3 times & then he finally quit his comments. When this location originally opened it was nice & helpful. Now, if rather drive to Hilo or Kona to get packages mailed out & Amazon returned. They clearly have something against Hawaiians & their entitled attitudes need to go!

Very convenient! Need to print some documents and ship some items to the mainland. Very friendly…read moreopen 9:45 pm to 3 pm.

From our hotel lobby, they stated that FedEx hasn't been coming to their place for pickups. I was…read moreabout to drive to Lahaina to go to FedEx to drop off when I see this place come up on my Yelp query. It was literally across the street from me and saved me a good 30/40min drive. I think I talked to Sherri on the phone. She was nice and polite. She confirmed that I could drop off my golf clubs there for FedEx pickup. I drop over there and dropped off my clubs without any issues. I was worried that they didn't pick up my clubs yet since I didn't get any notifications for pickup delivery but my clubs were picked up and shipped to me in the mainland before I landed.

The rude older lady with blonde hair...think she was the manager at the old Lahaina store, is…read morenow/has been at the Kihei store. She is consistently rude. I go there alot. She gives off the absolute worst energy and is impatient. Barking orders and yelling at people. I usually use the kiosk to not have to deal with her. I'll be taking a video next time. ​

We had to ship some things back to the mainland and they were helpful and super nice. I don't know…read morewhat people are expecting from the UPS Store - but I have no complaints at all. In fact. The opposite. Also, for people who don't understand how Amazon works. They probably make virtually nothing on these returns. If you show up and need tape, a box, or ask them to print something for you, it costs them money. This stuff adds up especially when 100's of people show up and only need 3" of tape - or need to just print one thing. Show up with a good attitude, be prepared and be willing to pay for things that cost them money and you'll be happy as a clam. If you show up (like ALL 3 people ahead of me did that needed this, they needed that, they needed their label printed, their box taped, etc) and expecting them to do it for free with an attitude - well...- Was the lady at the counter slightly annoyed -- maybe -- not as annoyed as I was watching everyone show up unprepared. She has patience, trust me. Come on people be reasonable -- no one's getting rich at The UPS Store.

Great Addition to Haiku! Great helpful staff…read more U-Haul moving truck. Receive packages. Full Service!

Amazing service! I just had my passport photos done at The Postal Shack and they were fast,…read morehigh-quality, and saved me so much time instead having to run into Kahului to get them done. It's so nice to have a locally run business offering this and package services - makes life so easy to get to deal with friendly faces!

I had such a positive experience at Maui Pack and Ship in Kahului (415 Dairy Rd, Ste E)…read more After searching for weeks for an odd-shaped cylinder container to safely transport a piece of art, I was honestly close to giving up. A stranger suggested I try this place, and I'm so glad I did. Abel took the time to listen and creatively build a custom solution from materials he had on hand, even though they didn't carry exactly what I needed. When I offered to pay, he kindly declined, saying it was simply extra material he keeps for situations like this. I returned again for additional pieces, and he once more went above and beyond to make sure everything was secure. I later learned Abel is the owner, which made his generosity and hands-on approach even more impressive. Because of his thoughtfulness and ingenuity, I traveled safely with my artwork just before my flight. If you value genuine customer service and someone who truly cares about helping you find a solution, this is the place to go. Highly recommend. -- Charlotte

I had delicate items shipped from Maui to Arizona. They did an excellent job packing and shipping…read moreto me. I highly recommend them!! It is locally owned and operated! You will love the Aloha spirit!

Great crew, professional and fast with our challenging job. Appreciate everyone there. We had a job…read moreother printers were not able to do and they did it and quickly

Bought some local chocolates in Kahului and wanted to ship it to Honolulu. Someone suggested that I…read moresend it FedEx overnight because USPS is unreliable. And the prices of FexEx are competitive to USPS. The employees here are amazing. Great customer service and super patient. Prices for overnight was about $2 more than the 2-3 day priority shipping desk USPS. Move over USPS. I'm now with FedEx!

JNR was extremely approachable and reassuring about shipping my belongings from Maui to Victoria,…read moreCanada. Pickup day couldn't have been smoother.

Eugene Jasper came to our rescue for our move from Oahu to Maui. We obtained two other quotes that…read moreseemed way too pricey for our one bedroom apartment. We decided to try one more time and we hit the jackpot! Eugene got right back to us, sent Lisa to evaluate our contents and we got a very attractive quote right away. Eugene then worked within our last minute schedule to get packers, move out guys, and a truck to bring out our things in our container - all within a week time frame. He always returned calls right away - it felt like we were dealing with an old friend. Kudos to Eugene - if I have to move again (not soon, I hope) we will be calling Global Logistics!