1. The UPS Store

    1. The UPS Store

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    Las Vegas, NV

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    The UPS Store

    2.9 (12 reviews)
    Open 8:00 am - 6:00 pm
    Updated a few days ago

    Services - The UPS Store

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    Outside of store

    Date of visit: October 6, 2025 Time: 2:22 PM Cashier: Jacob Today I had one of the worst customer service experiences I've ever had at this UPS Store. I came in to send a school package to another teacher in California, and the cashier, Jacob, was completely unhelpful and rude. When I asked for shipping options, the only price he gave me was $82 for next-day delivery. I asked why it was so expensive and if there were other options, but he couldn't explain anything clearly. Other prices on the screen were $72 and $50, but he made no effort to explain the differences or help me find a more affordable option. This is my 4th time at this location, and every other time the cashiers have taken the time to walk me through the prices and services. Jacob didn't do that. Every time I asked a question, he would walk away from the counter, cross his arms, and refuse to respond. It was dismissive, unprofessional, and honestly disrespectful. I still sent my package because it needed to get to its destination -- but if Jacob was having a bad day or doesn't like his job, that's not my problem. I'm a paying customer who deserves respect and clear answers to reasonable questions. As a regular customer who depends on UPS for school deliveries, I expect basic courtesy and assistance. This experience was the complete opposite.

    Store front

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    Photo of B B.
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    16
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    6 months ago

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    Local

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    20 days ago

    Business owner information

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    Local

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    1 year ago

    Business owner information

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    Local

    Helpful 1
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    11 months ago

    Business owner information

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    Local

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    2 years ago

    Business owner information

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    Local

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    1 year ago

    Business owner information

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    Local

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    Photo of A B.
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    3 years ago

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    Local

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    2 years ago

    Business owner information

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    Local

    Helpful 1
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    2 years ago

    Helpful 1
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    4 years ago

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    Photo of Linda K.
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    3 years ago

    Employee Tia was so rude. Never will go back. And she messed up after being rude and didn't apologize. Horrible experience.

    Business owner information

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    Local

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    Photo of Anna B.
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    4 years ago

    We needed a notary fast - we called they answer right away and the service was fast! It's $15 but I guess that it's everywhere like this

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    Ask the Community - The UPS Store

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    Ship And More Sahara - They have a nice selection of small gifts to buy as well as accessories and your necessities.

    Ship And More Sahara

    (85 reviews)

    Westside

    I was told about this location by a family member who has been using their services for many years…read more She told me that the people who work here are the nicest and she's right. Every time I stop by they always say hello and welcome the moment you walk into the door. I've never experienced such nice people anywhere else who consistently greet you like this. I've shipped a few things from here and I just learned that they take passport photos so I'll be back soon to get that done. Notary and copying is also available. They work with all shipping companies except for UPS. Thank you for the wonderful customer service.

    Hands down. This is the #1 mailing center I have ever been to in Las Vegas, NV…read more The owner "Martin" is such an amazing human being. As well as Shanica. I have always received top notch respect and customer service from the both of them. Even when I didn't deserve it. They both were committed to helping me and ensuring the best experience possible. They have affordable pricing for shipping, private mail boxes, supplies etc. It's always so clean, easy and a fun environment overall. When I had to have an 99 page fax to be sent. That was even handled with care and affordability from their end. You never feel rushed or like you're not important. All of "Martin's" staff are amazing people. So, if you truly desire amazing mailing service or office services. You must stop in and experience the amazing service and vibe the entire crew gives out everyday! I highly recommend this location and business!! Thank you

    The UPS Store - shipping_centers - Updated August 2026

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