I am moving over a holiday weekend and was a little desperate about gathering supplies. This store went above and beyond to help me and were incredibly kind - on a holiday and after a very busy time of year for them, no less. I've done everything from fingerprinting to shipping masses of presents to buying supplies at this store over the years. They have always been courteous, kind, and made things as easy as possible. I wish I could do something more to say thank you but I hope this review will convince more people that this is more than your average UPS store and is worth choosing. read more

I wanted to visit this UPS location several times before writing an informed review. I ship items every week from UPS for my home business, so a convenient and efficient UPS store is important to me. While this IS the most convenient location for me, I'm not sure I'll continue using it. The ladies who work here have never greeted me nicely or dealt with me in a positive manner - my shipping needs always seem an inconvenience to them, and I don't believe my needs to be that complex. The gentlemen who I always see working hard in the back packs and ships my items well, and my items always arrive safely to their destination... which I guess is all I should really expect from a shipping carrier. To sum up: good/efficient shipping, but don't show up here on a bad day :/ read more

This UPS is wretched. Every time I have to go here, I get stressed out. Only 3 parking spots, 1-LANE entry/exit off a busy street like Sepulveda, and the worst part is TERRIBLE WORKERS. There are the same 4 workers I see there when I go but the two that are always behind the counter are THE LAZIEST, RUDEST workers I've ever encountered. It's not like I catch them on an off day, they are consistently lazy and rude. They sit back on the counter as I'm standing at the counter waiting to be helped. The one guy who is helpful (the one who does the notaries), runs inside and asks if I need help and the other guys standing around say "oh, you needed help?" Then another visit I had to drop off an Amazon return. The guy was annoyed at me for not having my QR code ready and I asked him if I needed two separate codes because it was 2 of the same items going to the same return address. He looks at me annoyed and says "if it's two items, then you need two codes! If it's one, then it's one." I was shocked at his annoyance -- I'd never done a UPS amazon return before so I was new to it all but didn't expect the UPS guy to be so rude. They are always saying smart a$$ comments to all the customers. I hate this place. I wish the manager would fire those two guys ASAP. I don't even care about the terrible parking access, I just wish those two guys would not be there. read more

Mike and the team are A1. They provide stand up service and very are quick/efficient! We have had a box with this location for years and have never had a problem. Give this location a try you won't be disappointed! read more

I needed a tracking number for a lost package, and Tony went above and beyond the call of duty to track down this package for me. EXCELLENT Customer service!!! THANK YOU!!!! read more

This was my first time at this location (it's not super near where I live), and I have to say the service is definitely top notch. The people are great, and I was able to get in and out fast - no unnecessary waiting. If I'm ever in the area again I would definitely come back! read more

The team that runs this store is great - Michael and Tony. I use this store as the mailing address for my non-profit, the Prostate Cancer Awareness Project, and I could not be happier. They are efficient, knowledgeable, and always, always pleasant. The give Apple quality customer service. read more

I used to go to the DMV -- I mean, FedEx -- up the street. They were always nice by the time they got to me, but never printed the order I emailed until I showed up to pick it up, etc. I rarely got out of there in under 10 minutes. Anyway, I started ordering regular print jobs and was looking to cut costs. I needed to look no further than the UPS Store. Just a few blocks away, blink and you'll miss it but better prices for simple print jobs, better service, faster. Employees and customers alike are a LOT more chill at UPS. The parking in the back and it's small size make it feel like a home town place. Maybe it's me but that little parking lot always seems sunny when I stop in. Anyway, great service & prices, and just a nice overall vibe. read more

I have had my mailbox here since before Mike and his family owned this store. Way back when Gary and wife owned the store in the 1980s. I've been a customer for 20 plus years and Mike and family took this store to the next level. I trust them with anything I bring into the store from postal services, printing, business cards etc. Best thing is they do everything in their power to make sure you are satisfied with their service and even better they don't nickle and dime you for every little charge. I will be a lifelong customer as you have to be loyal to family owned businesses that do it right. read more

Mike and Paris are always helpful! I'll never go to another UPS store! Family vibe at this store

I have a mailbox there. The team is always friendly, helpful, courteous and solution oriented. I would recommend this UPS store.

I don't expect to be greeted with a smile. No that's too much to ask. But to greeted with a lecture? Because your friend doesn't like me? That's too much. Clearly won't be coming back. read more

I have been here a few times over the last few years and the same guy has helped me with my live scan 2 times I did it. Both times he was great, friendly and professional. Michael Ohannesian, helped me out when I forgot a form he said ya you're missing the form, find it online and just email it to me! I was grateful he saved me another trip back home as we all have a lot to do in our daily lives. I know it's simple, but it's the simple things that make the biggest difference. He didn't have to do that so I'm appreciative that he did. And for that he has earned a loyal customer. Thanks Michael and the to UPS store read more

I've used this place about 50 times and have never experienced anything short of great service. The four people that work there regularly are nice, helpful and knowledgeable about everything shipping. They go out of their way to make sure I can conduct my business in the most efficient way possible. Highly Recommended, and a private parking lot in a tough area to park. read more

Parking in the back or on Sepulveda, the drive way is narrow and there is very limited parking in the back, Sepulveda has no parking during the afternoon rush hour so unless you are going by here in the morning there are other locations that are easier to get in and out of. The couple of times I have been here the staff has been great but the parking situation makes other locations much easier to use. read more

Best customer service I've received from anywhere in a long time! Mike went above and beyond -- he made a potentially stressful situation very easy! Thank you, Mike! read more

This is the greatest UPS Store I have found. I should know as I have been a customer for over 10 years. It is a consistent staff, and they are always truly helpful. They're just plain nice people, and the service is great. Don't ship anywhere else. Tom Dugan read more

The 2 employees working there are so organized and quick!!!!! Excellent services. Watching them work, so fast, so organized and yet polite. read more

Too bad there is not 10 stars rating! I've been 'married' with this location for over 17 years. Mike is the best manager that this location has ever had. He is always kind and helpful and everything starts here, as he leads the rest of the crew and they are all friendly and helpful as well. My mail is safe, confidential and the rest of my shipping needs are well covered, I love their customer service. I strongly recommend this location to anyone that enjoys be valued as a customer and quality service. read more

First of all, Mike, the store manager, and the rest of the staff are very welcoming and friendly. They provide Notary public, fingerprinting on top of shipping small to little boxes. They don't charge for taping and/or packing the boxes. The store provides P.O.Boxes with street address, not like USPS with Box numbers. This is quite helpful, as some shipments, e.g. some government letters do not go to P.O.Boxes. There is no or very little wait time. This is my favorite store and I highly recommend it. read more

Mike is the man! I came in with the wrong size box and he broke it down and taped it up within seconds. Quick and easy.

Mike was incredibly rude when I called in today. Kept interrupting me and was completely unhelpful when I was trying to track a package. Attitude was really not necessary or appreciated in this situation- won't return. read more

The UPS on Artesia was more helpful than this location. Won't come back here again. Went to send off two packages (textbooks I had rented). I messed up somewhere because both packages ended up having the same return shipping label and the guy told me he couldn't send it. All righty, so I just left and thought I'd deal with it later. When I got home later on I rang them up and asked if I could just tape the two packages into one and send it off that way. I had already packaged them and didn't want to hassle with it anymore than necessary. The guy on the phone told me nope, can't do that. Took my books to the UPS location on Artesia and without even saying anything the woman who helped me (extremely friendly btw) offered to tape them together for me and ship it off, no problem. So yup, this place was no help. read more

Mike, the Manager, was very helpful. I put the wrong address on my package. He was able to get it back and assure me that everything was going to be okay. read more

I always use this store and they are efficient, honest and trustworthy. They also handle amazon returns- which is extremely helpful and cuts down on wasted boxes. Thank you for always being there for our town. read more

To start, the man helping me on 10/3/14 was a total jerk and not friendly at all. The store wasn't even crowded and he lost my package and a label before I even paid. He had to go thru other packages to find mine and reprint a label. I paid for my package to be delivered while I was in NY on the following Thursday - the day I arrived. There was never any tracking update and they just told me to follow up with an investigation on where my package was - since they had no idea. My package did not arrive in NY until the day after I left on the following Tuesday. I wasted $45 on the contents of the package and shipping. I was very disappointed in my experience with the Manhattan Beach UPS Store. I usually use FedEx and looks like I will continue to do so. Thanks for nothing UPS. 4/15/15 - I was refunded for my shipping costs after I called the store and complained. They never did have a good reason why my package arrived so late, it just sat at the store for awhile is what they guessed. Unfortunately though, the damage was done. Having dealt with this a few other disappointing experiences with receiving items thru UPS (or lack there of) - I will not give my money to UPS anymore. It us the USPS for me!! Might not be as fast, but reliable and way cheaper!! read more

always pleasant and helpful! i ship multiple boxes at once, they help me load them and work together to get me in my way quickly

There is one disgruntled employee working here who happens to always be there when we are. I haven't gotten his name yet. He is rude and unpleasant and we are definitely switching stores even though this is the closest one to our house. Not worth it. I really don't understand how people like him hold down a job. I just want to ship my package without attitude. read more

The team at this UPS Store location are top notch. They greet me by name and with a smile every time I check my mailbox. It's always service with a smile, even when they are jammed during the holidays. Great job! read more

Amazing, quick, reliable service EVERY TIME I stop by! As countless others have stated, Mike is the store's MVP!! He's always willing to answer questions and makes me feel assured I'm choosing a reliable service. He's also super nice and greets regulars by name-LOVE IT! I've always had positive experiences with ALL employees- often they're more patient and understanding than us customers! Thanks Mike and Team! read more

We've had our box here for years, and will continue forever, because these guys are pros at customer service. Mike, is your best friend, and will treat you that way, and will remember your first name the first time you meet him. The staff is so caring and personable. If you don't want our packages stolen from your front porch, this is the way to go. We've never had a problem with any packages delivered. read more

My review in one sentence: I do not recommend this place because of poor customer service. My review in all honesty: avoid this place at all cost and drive up Sepulveda to Manhattan Postal Center. These two stores are polar opposites in terms of shipping service--this UPS Store has terrible customer service with higher prices, whereas the Manhattan Postal Center has friendly, personal service with better prices. It may sound like I work for the Manhattan Postal Center, but I don't. I have a story behind my review. My story: I needed to ship a bicycle frame. I didn't have the right size box for the frame, so I figured I would go to the UPS Store since I've used them before with great success. I walk into this store, and then tell the guy behind the counter, Jerry, that I would like to ship my bicycle frame to Santa Ana (36 miles away). Everything is going fine. I ask to weigh my frame by itself (it weighs 3.8 lbs), then I start filling out the shipping forms. Jerry begins pricing it out and says it will cost $60+ to ship the frame. I tell him that's way too much for something that weighs 3.8 lbs. He tells me that's because of the oversize box, and I will be charged as if it was a 50+lb package. I've shipped a lot of stuff before and have dealt with the oversize rules. I didn't think the frame required that big of a box. I joked that I might as well load the box with some bricks to get my money's worth. Until this point, I figured Jerry (like most people I've worked with) would relate to my situation and tell me that it is funny that it costs that much to ship 3.8 lbs. Instead, Jerry takes my disappointment with the price as something personal, telling me how little I know about shipping and how I don't know what I'm talking about. Then I say that it seems a bit unreasonable considering that it would be cheaper for me to drive it to Santa Ana for that price. He starts getting angry. I figure this isn't worth it. As I'm walking out he tells me "do you want to make something of this?", "you don't know who I am", and finally he calls me "jackass." As I was driving away, I noticed the Manhattan Postal Center. I went inside and shipped the frame for $35. However, I would have been willing to pay the same price as the UPS Store, especially considering how friendly the owner was. I imagine if Jerry was as friendly as Steve at the Manhattan Postal Center, I probably would have paid the higher price in the first place. In hindsight, maybe I should thank Jerry for saving me $25. read more

The man in charge was amazing. He printed and scanned and emailed my docs in minutes and I was in and out. It took FedEx an hour to do what he did for me. I will never go back to the FedEx on Hawthorne in Torrance now that I've found this UPS location in Manhattan Beach. The gal behind the counter was super helpful too. Will be back again! read more

This place is GREAT i walk in and was immediately greeted with a smile..i had never had a bad experience with the ups store..The employees are very helpful and knowledgeable.. i would highly recommend them for all your shipping needs This is one satisfied customer thank you !!!! read more

I just ran in to get something printed and notarized, but the guy working (Anthony??) stayed a few mins late to help us out, with no attitude. Really helped me out of a bind. read more

Depositing my check between shifts by work. Quick and way. Friendly help. Take advantage of their nice, private parking lot behind the store! read more

This store is so well managed and has excellent customer service. Mike (manager?), is always super helpful, straight to the point and knowledgeable. They always handle my shipments efficiently. I'm in and out of there in 5 mins. Excellent operation. read more

By far the best customer service I have experienced in my life. I was in and out of the store quickly and the employees were very helpful.

From what I've experienced, the prices are fair and comparable and Michael, the manager, is consistently the most genuinely helpful person I've met (But without overdoing it in that nauseatingly friendly "Hey, let's talk forever and ever and be friends and oh my god isn't bubble wrap THE best invention?" approach that takes up too much of your time when all you want is to send your best friend that ugly, overpriced sweater she wanted for her birthday.) But I digress. I don't know why some people had bad experiences here, but rudeness is in the eye of the beholder. The guys at this location have been really patient with my sometimes inane questions, have made it a point to apologize if I've waited even a few minutes and have on a couple of occasions made suggestions that saved me money. Maybe I'm just old fashioned to think that you have to be courteous in order to receive courtesy. read more

This Store is a Joke! Today was my 1st time at this store because it is close to my new office and I had to drop off some pre-paid boxes. I asked if they could tape one closed for me and the guy said it would be $1.00. Since when does 8 inches of take cost a dollar? I can buy a whole role of 100+ft of tape for $4. I have been to over 20 UPS stores in my life doing the same thing and they have never charged me! Usually they put packing peanuts or paper in and make it really nice for FREE!! I will never be back to this location!! read more