Fast, friendly & efficient service. Shipped out several packages from this location and they have always arrived on time. The staff is knowledgeable and ready to help me with all my needs. read more

This store gets 5 stars because of the service they give their customers. Every time I use them, even for something as small as just dropping off a bill-the-receiver package, they treat me as if I were their best customer, helping me fill out the paperwork, helping to lift a heavy package, and asking if I want a receipt for the drop off. They even have candies out for customers certain times of the year. They always seem happy to be there for some reason. Only issue with the store is the parking, which is there is nothing they can do about that. UPS should have them make a video on how a store should treat their customers. read more

Sometimes you wanna go...where everybody knows your nameeee..... This is the most fantastic UPS Store ever. I signed up for a POB here and I couldn't be happier with the service I have received thus far. Wonderful and attentive staff; and the facility is easily accessible (though their parking lot situation can be a little tight at times). The best thing is that the Manager is so on his game that he greets you by name when you come in. I love that; it shows that he actually cares about his job, the business, and the customers. And even greater bonus is that they'll sign for your packages and even email you when you get a package. I've even emailed them to see if I have any mail in my box and they usually get back to me within a reasonable amount of time to confirm the number of mail pieces. Excellent customer service. These folk deserve an award for the grade A customer service they provide. I will be a customer of this particular store for as long as they're open. If you need a POB, this is your place. read more

Damn shipping is expensive!!! LOL. Went to this location to mail out two boxes and the guy was super helpful and patient. I didn't have a label so he took the time out to create one for me. Thank you! read more

You can't ask for better customer service. The employees go beyond their typical duties to help you out.

Michael and the Team at The UPS Store store did a great job of packing a fragile glass case and antique for international shipment. They made a recommendation that saved me money and got it to The Netherlands on time and in perfect condition. read more

Service is great, but they are understaffed, so expect to wait during peak times. Try your best to be there before the neighborhood schools get out. read more

Easy peasy access. There's a small parking lot in the back and the employees were kind and helpful! It was very efficient when I was there so I appreciated the quick help since I was on the lunch break. read more

They are pretty nice in here but it can get busy and they tend to 'finish' packing up your boxes after you have left. It's a trust thing and so far there have been no problems. Parking is hairy as you have to park on Sepulveda. read more

Outstanding customer service and great rates make this UPS Store my go to for any shipping needs I have. One of the perks they offer is the ability for me to have a mail box for my business which does not show as a PO Box address rather a physical address with a Suite number. Mike always greets you and the staff is always helpful. Having a UPD Store closer to my house, I drive the extra mile because UPS on 1601 N Sepulveda goes the extra mile for me Going above and beyond to ensure customers needs are taken care of... read more

Amazing all around store for your business needs. I have a small business needing a po box, in addition to mailing services and even life scan. They are friendly and welcoming - highly recommended. read more

Michael is Amazing. He helps me with all of my packages I need to send to China. He always goes above and beyond!! read more

I love this UPS store! I park in front. I bring in my package. I give Mike my phone number. He pulls up a list of people I have mailed to previously. I tell him which one. He prints the label and I am out the door in less than two minutes. If USPS ran this well--well we wouldn't need UPS, but it doesn't, so we do. Shout out to Mike specifically for making this UPS store especially customer friendly! read more

I highly recommend this UPS Store. My experience there has been great. The store manager Mike and all the staff have been friendly and helpful to me. I am happy to give them the highest possible rating for all the excellent service they have provided me. read more

I COULDN'T BE MORE DISAPPOINTED WITH THIS 'SERVICE'! I was given a quote for packing and shipping a set of dishes. After we made the deal I was told that the exact $ amount would be given over the phone. It turned out to be $18 more that quoted. Then a week later I was given an additional invoice of $23 from UPS itself. It turned out that the quote was for packing only. I feel this UPS Store mislead me and the true charges were not revealed until it was too late. BE CAREFUL WITH THESE GUYS! read more

I've gone to this UPS several times as it is on the way to work, but I can't do it anymore. The guy who works the morning shift is just rude and does not want to do his job. I'm sticking to the Marina del Rey location. read more

I've used them several times and always experienced prompt, professional service. The manager Michael recently notarized a mortgage document for us which we sent overnight to our lender in Georgia. When our lender demanded another signature on the document, Michael managed getting the document back, provide the extra signature, and get it back to the out-of-state bank... all without charging us a dime. Great, personalized service with the resources of UPS behind it. Highly recommend. read more

The dude in the mornings there is a real jerk to us every time we are forced to use him because of time constraints and the inability go somewhere else. Living in Manhattan Beach you'd like to shop local.. But several years now have passed since we were forced to use him again and his attitude is the same. Nasty, like he hates the world and his job. We stayed away because of him and what appears to be just plain selfish insensibilities. He's just mean every time the two of us have dared to go inside this place. It's unfortunate luck to have him serve you. But in the afternoon there is a really nice young lady that's warm and friendly and a pleasure to see and be served by. But the mean dude just turns me off every time I see his sour pus inside. He must be the owner else he should have been gone by now. I'm going elsewhere as we did for the last couple of years because of him. See you meanie. read more

After reading one of the poor reviews, I was a little skeptical about this place. However I was in the area and needed to get something shipped so I decided to give them a chance. Let me tell you that I had a completely different experience. The customer service was excellent. Specifically the store manager (I forgot his name) got me in and out gave me alternative, less expensive ways of shipping my package. I also watched him as he was packing my box and was quite impressed at how carefully it was packed. I was very pleased with the service I received today and if I were in the area more, I would definitely go there often. read more

I am absolutely shocked by the poor reviews. I have had a box at this UPS store since 2006 and stop in at least three times a week. There has not been a single occasion when I have not found Michael and his staff to be extremely courteous and attentive. Michael and Tony frequently go well beyond the call of their duty, including helping me carry heavy packages to my car. One would be hard pressed to find a better and more courteous mail store. read more

Been coming for 6 years. Mike runs a tight ship...and it trickles down. They always deliver, no pun intended. Solid group and service.

Mike and Andrew were both so helpful and friendly. They were efficient and knowledgeable. They helped me get my livescan done, take a passport photo and even scanned in copies of my documents and emailed them to me. This is a great place for those who need to apply to the BRN to take the NCLEX. Thanks for making this process go so smoothly! read more

First of all, the customer service is fantastic! Yes, it's a plus that they are courteous and helpful, but they are also very knowledgeable about shipping policies and provide you with various options. The store manager, Michael, has always gone out of his way to make sure everything goes smoothly. I have had several items packed and shipped from this store and everything has arrived in perfect condition. I would recommend this store to any of my family and friends. read more