AVOID THIS LOCATION AT ALL COSTS. If I could give 0 stars I would. I had such a negative experience with this location that I complained to corporate the moment I left the store. The older African American man who I surmise is the owner, needs to get out of a line of work that deals with other people. On Friday of this week I dropped off a next-day-air shipment that was urgent, I did so at 5:30 PM. He didn't bother to tell me that the next-day air had already gone out, so that my package wouldn't get shipped. I had to call both UPS and the location on Saturday when my package hadn't arrived. At that time I spoke to a lovely young lady who said she would hold my package and I could pick it up on Monday. Monday morning, 9:00 AM when the store opened, no one was there. THe aforementioned gentleman arrived 10 minutes later to three people waiting, and instead of opening up right away and helping us he decided to move stuff around, and was generally beligerant. One man tried the door and it was locked. I tried a second time and he threw his hands up at me. At 9:15 after being let in finally, I asked for my package after explaining what happened. He said "Oh it went out on Saturday." I said, well I called on Saturday and spoke to the young lady who told me she'd hold on to it so I can pick it up. He said "Do you have a receipt?" I said no. He got beligerant again and said "I can't give you the package without a receipt." I said I know the tracking number and my name is on it. He looked a round for two seconds, found the package and asked for my ID and gave it to me. But the entire transaction from start to finish was extremely unprofessional. He was rude, yelled and swore at me, and basically dared me to call corporate (I did). This man if he is the owner, doesn't deserve to have a franchise. If I were UPS I would revoke his franchise and never do business with him again. He is a detriment to the community and to UPS. After reading so many negative reviews on both Yelp and Google I cannot fathom how he stays in business. read more

The service is good but if you use UPS coupon have to double check the staff get it right. I had a coupon for shredding but the person behind the counter misread it. It said up to 10lbs free but they interpreted as 10lbs for half price instead of 20lbs half priced. So with a 16lb load it should have cost $8 but they charged $11 so overcharged by $3. It's not too bad read more

The workers here are all so helpful and kind! Charlie is a boss and is a logistics expert!!

Lots of help here so kind and patient to help you box up ship out or get documents notorized. Thanks team

They always in a Good mood and great service! Give me GM GA AND GE, such nice guys,, I think they like Rock, they all have long hairs! lol! God bless you all! read more

I have no idea why this place has such a poor overall rating on YELP. This is the store I come to to drop off my UPS shipments. It went smooth as silk and I've never had any problems. It's extremely convenient right on the corner of Centinela and Venice . read more

The UPS Store - Front - Shipping Centers Near Me - Mar Vista, California

Inquiring about the special discount for deliveries to Puerto Rico, Marlene (employee) summed it up 'you're not gonna' get it' and sending me to FedEx I wasted my trip to FedEx since it's even more expensive to send out the equipment/materials my family needs after the hurricane. Rushed back to them to drop-off anyway, but she kindly closed the store in my face. If we were to talk technicalities, it was 6:55 on my clock, and their clock. Could've she tried to make a difference (seeing how pressed we are to get these in the right hands)? -- lol of course not At the very least, please do not give away misleading info lady. I was extra and begged through the door, but she kept her cool and looked away. Cool gal. Testing my patience on top of the circumstances; of course count on me going everywhere else before returning to this spot --though I'm from the neighborhood. read more

The UPS Store - Thank you (not)! - Shipping Centers Near Me - Mar Vista, California

They're always really helpful. Great customer service. I got my passport photo here easily.

Friendly staff that helped me print the shipping label for a package that inevitably had to be shipped through FedEx (my own fault)...but they even helped get me directions to the nearest FedEx drop off site! read more

I just recently moved to this area and am in the need of a mailbox. I have been in your store two times and both have been incredibly unpleasant as a direct result of your store manager, Jason. He is curt, condescending, unprofessional and setting a poor example to your new hire who he is supposed to be managing. I assume that these attributes do not represent your core principles as local business owner or brand ambassador for UPS. After his final example of poor leadership I stopped him and said "you have been very curt to me each time I have been in here and I have done nothing to deserve it." I requested his manager's contact information and he reluctantly provided this email address which I am hoping will make it to his supervisor, who he mentioned is the owner. The owner should know how he's representing his business to the community. I don't expect to be opening up a mailbox at this location as a result of your store manager Jason, and his misguided interpretation of his managerial role in customer service, lack professionalism and simply put mistreating a human who, in this instance, didn't deserve it. I too am in customer service, understand what it's like to be very busy and have hard days, however, if I spoke to clients this way I would be fired. I read so many public, negative reviews about this location and had hoped they were dated and perhaps untrue but it appears that they are spot on. I'll follow up with a phone call to ensure the delivery of this complaint to the owner of the shop should it also be mismanaged by Jason. Your Neighbor, Mel read more

Love that we have Michael just around the corner for shipping and printing needs. I go in and print from my email, and he does drop-off cable equipment returns--no box necessary!--and makes Amazon returns easy. We don't have a dog but he even keeps treats for customer's pets! Michael is that neighborhood customer service on a busy corner with easy parking... and bonus points, pick up a coffee next door at Alana's! Thanks Michael! read more

Mike made the shipping process so painless - I came in today dreading the holiday shipping rush but he was super friendly and knowledgeable and I'll definitely be coming back! read more

Today was my second time at this location, and he was awesome both times. Mike is the main guy here. He is very efficient, friendly, and he happily welcomed my dog in. And he gave my dog treats! Parking lot is very small and shared with 7-11, so you may find parking here difficult. But nothing else bad to say about this UPS store. read more

The UPS Store - Entrance - Shipping Centers Near Me - Mar Vista, California

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Yelpers- I have been an Amazon junkie planning my wedding and I have to return so many things! Mike, the owner here at The UPS store is THE NICEST GUY! He's helped me with all my packaging and bends over backwards for his clientele. It's a pleasure to see him and I always leave with a smile. Thanks for making my day brighter! read more

I have been coming to this store for a long time. Over the years, I've shipped some very unusual things: delicate works of art, fragile electronics, ceramic sculptures, and antiques. Not only have they always arrived, but they've arrived intact, which is more than I can say for stuff I've shipped through USPS. Michael knows his stuff, and has always been utterly professional. Just today, I had a very complicated and fragile order to ship. Michael was not only extremely helpful and gave recommendations for how to best pack the pieces, but also helped me navigate unfamiliar customs forms. I have a hard time understanding why there's so much negativity about this place. Is it the cheapest? No, probably not, but in this case you get what you pay for. Does it have rules? Yes, but they seem to all involve keeping people out of the way while the work is being done. It's the same in any responsible place where heavy and/or delicate stuff is being handled. Is Michael rude? I've never seen that happen -- but then I've always been respectful and waited in the designated area until he was ready for me. read more

Please drive the extra mile and go to another UPS. I rarely leave reviews but I mean this has got to be the worst customer service ever. The owner is rude and makes up his own rules when compared to other UPS rules. He literally screamed at me when I asked if he had an extra box laying around to use. It right by where I live and I'll driver farther before I come here. read more

Don't even bother going here. The staff is insanely rude and unhelpful. I went to pick up a package that was supposed to be delivered to this location and the staff couldn't locate it. And while I was trying to figure out what happened with it the girl working behind the counter (Stephanie) all she did was dismiss me and yell "NEXT" for the next customer and refused to even try to find my package that was clearly signed for by the manager (Williams). And when I asked her her name all she could say was "what's yours?!" While she's holding my ID...very weird/hostile experience haha. They need some help with the customer service here. read more

I don't write bad reviews but Mike the owner is super rude. I will never go back. Sometimes he's been nice. But mostly lately he's been super rude, condescending. I think he's bipolar. Mike if you read this. Get some meds or maybe take a yoga class. Yelling at women is a huge NO when you are a business owner. read more

If I could give 0 stars I would. I've been here twice and BOTH times the staff was EXTREMELY rude. I have never experienced someone so mean and rude in my entire life. This was something out of the norm and honestly very sad. He made me feel like I was a looter and a horrible person. I am a successful professional and I never thought id be talked down to as I was. read more

I had a really good experience at this UPS store, today, Thurs. 8/8/13. "Mike," whom I believe is the owner/manager, gave me excellent advice and explained, in detail, how to prepare for a special shipping need I had. To boot, even after realizing that his location could not, due to UPS rules, accept and ship the package out of the store (it could only be shipped out of a main UPS office), he still provided me with a UPS box and packing material to go with it, at no charge. This store location and Mike are truely assets to the UPS company and I highly encourage anyone needing shipping services to use this location. read more

This UPS store is my favorite one to go to!! Mike is just the best! I am there pretty much everyday, sometimes even twice a day, to ship things for my business. It helps so much to have amazing, quick, effiecint service. He is very patient and generous, especially because i dont always come in completely prepared haha. Its nice to have someone so real and genuinely hard working take care of things for me. Even the other female employee who works there is great! #1 UPS STORE FOR SURE!! read more

This is the UPS Store to go to, Mike is so welcoming and caring. He packs a fabulous box, safe and secure, he faxes for you, prints for you....does it all with a smile!!!!! Thank you Mike, for being YOU!!!!! read more

Mike Williams is the man. If you need help shipping or packaging with a personal touch, this is the store to go to. Bring your item, a little patience and respect and you'll never need to ship from anywhere else. read more

The one star is for the lady the helped me. The manager of this store is beyond rude! Snappy and unhelpful. I have never been treated so mean for just dropping off packages. Will never return to this store. read more

I can't say enough about the friendly and efficient service I received today at this UPS location. Above and beyond! I highly recommend this shop. read more

Mike is simply the best. My husband and I were moving to OR and needed to ship over 300 lbs of boxes. We arrived about 15 minutes before closing (our bad!) and Mike gently let us know that we didn't do a great job packing up our TV. He ended up staying nearly an hour past closing to help us pack it securely. Fast forward to a few weeks later, we had a minor claim to file. He was so responsive and helpful in facilitating the claims process, even calling me directly to follow up on the status. We could not have had such a smooth moving experience without Mike's expertise. He's honest, helpful, and kind. Thanks so much, Mike! read more

This is truly the worst UPS Store I've ever been in, and I go to many. Even though this place is right by my house, I go to another one. It's the guy. I think Mike is his name. Might be the owner/manager. He just shouldn't be in any kind of customer service position. Argumentative, raises his voice at people for the weirdest things. I saw him snap at someone for literally shuffling their feet in line "I'll call you up when I'm READY!" Everyone is tense, it just sucks. read more

The owner is great but every other time I go there something isn't working. I went just now and their internet is out so I can't ship anything. In the past their scanner hasn't worked and they had to write down my info. The parking lot is obnoxiously difficult and small. read more

No-one expects Four Seasons treatment from a mailbox store, but courtesy & consistent professionalism go a long way. No complaints about receiving mail, also the hours & location are convenient. Just read the other reviews regarding the moody, surly owner. It seems to be a subconscious power game on his part. Seriously. I've figured out that the trick is to only pick up mail when I'm dressed in a business suit & looking irritated or stone-faced. On those days I receive bright professional service. If I ask for a package too smiley and relaxed, or wasted from the flu, I'm subjected to Mike's patented curtness and on occasion a mumbled personal insult. I've seen him yell at shocked customers of all ages from minors to seniors. Unless you live literally around the corner and want the convenience, there are other options in the area. read more

I came to drop off a box. The owner was shouting all the time, calling me "mad" for not waiting in the line but directly talking to him （the room was empty and no one was in the line）. He kept commanding me in the returning process. In the end, when I tried to throw some trash produced in the process, he called me illiterate cuz I didn't find the trash can at the very first moment. So rude... Update: after reading reviews, the guy is Mike Williams, who is known for his rudeness UPS wide. read more

They did a great job of handling an irate and racist (doesn't matter how Black you are, telling another Black person they "give Black people a bad/good name" is still racist!) customer. I had a great experience there as well--quick and efficient despite the irate customer blocking the door. read more

I just love Michael and Stephanie, they're such professional and helpful folks! I make pottery and ship it all over the country and when I tried packing it myself, my pieces arrived broken. But when they pack them, they always arrive in perfect shape and my customers are so happy. I love the way that Michael keeps the store running in a super organized and efficient manner and he's focused on making sure everyone who comes in gets what they need and gets out of there quickly and happily. Especially during this awful time, it's key to remember that these guys are essential workers, putting their health at risk to take care of our shipping needs. Do the right and kind thing - wear a mask and keep them safe. read more

Date: 10/6/2017 Time: 5:27pm Place: The UPS store at: 12405 Venice Blvd Los Angeles, CA 90066 United States What do you expect when dropping off a package at a UPS store? A simple scan and go you'd think..right!! Well, It's not the case here :( I walked into the store to drop off 2 packages. As I walked in to drop off the first package on the counter this guy (in black shirt in the picture) he pushed it back as I'm carrying it! There was no line and I didn't put the package on the scale, but he screamed at me saying "This is my work space" And when I asked if why the bad attitude his own words were "get the f**k out of my store", and he literally pushed me out. I still can't wrap my mind around it!! How in the world such an aggressive person is responsible for a customer-service based store? Stay away from this store. Update: I called the police, and I attached the card of the two officers here. If you've had any similar incident at this store, please come forward and contact them right away! read more

The UPS Store - He doesn't wear a name tag. His name is "Michael Williams" - Shipping Centers Near Me - Mar Vista, California

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I only come here because Mike is the best at what he does. Literally if i need anything mailed its because I know Mike will help me get it done. Great, friendly guy and I couldn't be happier w how he runs the shop. Truly makes my life alot easier!! Great job Mike!!! read more

If you just crossed the threshold of this store with an amplifier in your hands, and the cashier noticed you from the register, before the door even closed behind you, and immediately yelled "the person who packs that is not here today!", what would you think? Rude, bizarre, uncharacteristic for a big chain enterprise? Well, that was my immediate reaction. The attendant might as well have told me "I don't like your face," because the ensuing exchange was equally rude. Following a short explanation, letting her know that I simply wanted a quote to ship to Norway, she asked if I had the zipcode. I wasn't prepared for a zip code, but certainly, a private postal service has access to this. Instead of providing a general quote for any area in Norway, the attendant dismissed my presence before our interaction was complete, started a transaction for the lady behind me, and when I pointed out this strange behavior, she asked me again if I was prepared with the zip code, attitude in tow. At this point, I realized I was in the twighlight zone, not the UPS store, so I gathered my wits, and walked out, only to witness the attendant videoing me on her personal cell phone. If anyone has a solution to this equation, please enlighten me. So far I got, Brash cashier + voyerism = me leaving times 1 star review. read more

I've been coming to this UPS Store for years. Never had a problem, and I've always been treated very well. Parking isn't spectacular, but I've somehow always been able to find a spot. read more

The manager/owner is clearly a smart and competent man. That being said he has the demeanor of someone who is frustrated with life and customers service general. He has clearly reached his personal life limit of kindness towards customers ( and our sometimes dumb questions) and should probably tap himself out of the customer service industry. He is aggressive, short and not very kind to the customers. I have left feeling shamed numerous times because my questions were frustrating to the owner. I hate walking out of a business with a terrible feeling that is most often how I leave this location. read more

I have been going to this UPS location for a few years due to its practical location. However I am not happy with the attitude of the owner. He is negative and always find something to complain about... whether you need to borrow scissors, tape, or whether you are not standing behind the yellow line (even though you're the only one in line). He can be friendly and bubbly with the person ahead of you, but can totally flip when it's your turn. I thought it was just me, but after speaking to other family members and friends, I found they had similar experiences. Time to move on! read more

this place is crazy. I still can't believe it was in California 2019 and not in Russia 1990. Customer service reminded me of My home country haha(there were not such a thing as customer service). I brought 3 boxes to ship. The guy who works here was pretty rude and with big attitude right away. He looked very irritated and bothered So I put my box on the scale for him to scan and (OMG HOW COULD I )decided to rip old label from the box. Yeah, my mistake. Should have known better. But his reaction was kind of insane. He literally YELLED at me. I'm not exaggerating at all. He yelled at me "DO NOT TOUCH THE BOX. Don't you see I'm trying to scan it" He got me by surprise because the last thing I was expecting Is someone yelling me on Sat morning inside of ups store. I jumped away from the stupid box like a scared puppy It's funny now but his face was so angry, I though he ll come outside and fight me)) I said "are you ok? Why are you yelling at me?" He keeps yelling:""IM NOT YELLING. Im TELLING TO GET YOU A LABLE. You ARE YELLING! ARE YOU OK?????" It was insane hahah I just walked out and heard "SHIIIIIIIITTT" behind me As another review says. If you hate your job, change it. I'm sure there are a lot of jobs where you don't have to interact with people (like he could make a good butcher) I rather drive to Macy's next time or fly to Maryland to return my "London Fog" baggage Than come back here and be treated like garbage read more

Fast and friendly services. I appreciate that they are strict about wearing a mask, too. I definitely recommend this place.