I am surprised at all the negative comments. This is not my experience. I have been using that UPS store for over 2 years. MIke, the owner has always been very friendly. Treats me well. I have a mailbox there and I have never had any problems. He often thanks me for my business etc... and sometimes he has gone to get my mail when I forgot my key, which he didn't have do do. read more

THIS NEIGHBORHOOD UPS STORE is fantastic! Not only are they friendly, fast, and convenient.. but they are dog friendly and always spoil my pup with treats!! We enjoy every visit, whether it's for Amazon returns, or to mail a package and avoid the long line at the post office. This is the local spot! read more

Everyone is super friendly, and helpful. I now bring my dog every time because he loves the staff and they give him treats. Don't believe the negative reviews, people are just angry. Hard times. read more

I love going to this location. Mike is always super helpful and friendly. Thanks for the great service!

This was my local store for 5 years. Mike the owner runs a tight ship, the staff here are very helpful and efficient. On my last day in the area, I had a lot going on whilst moving house. Mike went above and beyond to take care of me and make sure I got my packages out. Thanks for everything Mike! read more

Best UPS store I've ever been to and I've tried a bunch! Everyone that works there is very friendly, does their job quickly and efficiently and goes the extra mile in customer service. I actually enjoy running this errand! I've always had a pleasant experience and won't go anywhere else. read more

Might want to update your hours- all sites including Yelp say this location closes at 7 but it's actually 5. And if you show up at 5:05 you will have the door rudely shut in your face! read more

I wouldn't step foot in this location and would drive to the next closest store if I needed UPS services. Mike, the manager, is completely disrespectful and takes no ownership over anything that happens in his store. The store associate gave me the wrong information, charged me $2.19 and when I realized this I asked for a refund. I spoke to Mike and he said he would split the cost with me (so 50%) as I needed to take ownership of my mistake. Wow, throwing away any loyalty for 1.08...smh. To think, I was originally there to place an order for a couple hundred dollars read more

They could use more help at this location. Dealing with unreasonable customers is too much for one person. Especially during the holiday season. Other wise it's convenient. Parking leaves a lot to be desired but it's next to a 7-Eleven which means Slurpies!!! Get your packages in before 4:30pm. read more

"The bald attendant" is a super nice guy. Finish your client calls somewhere else, come on in and say hello. He'll take good care of you and your dog. The parking sucks, though. read more

I was at the UPS store on 8/17 when an incident with an irate customer happened. The staff and management at the location handled themselves very professionally while being verbally assaulted. Thank you for keeping your composure while I on-the other hand choose to fight back...I could not let him speak to you the way he was! I hope you are both ok. You are awesome!!! read more

I come to this UPS quite often as it is near my house. Michael, I believe the store manager, and the other associates have always been very helpful. I don't understand the negative reviews... it's a post office. You go in and get out. And when I do, I always get the help from the employees. Sometimes it gets busy here and people should understand this, but the help always comes and everyone's doing the best they can. THANK YOU Michael and other employees for your help every time I come! read more

I come to this UPS store all the time and I always find the staff to be so helpful! Specifically today, Mike, a fellow who is nearly always there, was so helpful and kind to me that I felt like leaving this review! He always goes above and beyond to answer my questions and explain things to me in a way where I feel respected and cared for as a customer. It would be great if ALL UPS stores had such accommodating staff. I give this specific store 5 stars! read more

DO NOT GO HERE!!! I have never met an individual so angry and demeaning then the owner of this store..Mike Williams. Cursing, yelling and all of this in front of other customers. I am not sure how UPS has not asked that he relinquish his ownership role. Sad to say, but this career choice definitely is not for Mike. If you feel the same way, please contact UPS Store corporate office and file a formal complaint. 858-455-8800 read more

I only gave this a 4 star review because I came prepared for the Post Nazi and I love challenges and he did not disappoint. He told me to put my box down with my phone showing my return code which i did and stepped back behind the line. Then he went to pick up my box and the router and everything in it slipped out the front to the floor. So he called me back up to put it all back in the box which I did and he quickly scanned my code took my box and gave me a reciept..all this took about 1-2 minutes as i was the only person in the store. Here is the soup nazi from Seinfield for anyone that doesnt know the reference: https://youtu.be/M2lfZg-apSA BTW If you notice besides me everyone who gave him 4-5 stars was a female, so my guess is he will treat you nicer if you wear a dress:) read more

In a nutshell: Michael offered an ass beating if I would just return at 7 when he gets off work then calls me a faggot, twice. I placed a call to UPS Store Corporate and informed them of his hostile actions the last time I was in the store, and apparently he got the message. He was as if he was waiting for me when I was there the other day. A big grin came across his face and he approached me rapidly, saying "if you do not abide by store policy, I will cancel your box." This store policy I believe is in regards to not using the shelf next to his copier as a shelf. (See my previous review of Michael's behavior right here on Yelp!.) He repeated "if you do not abide by store policy, I will cancel your box" and then informed me that now he has me on film. I can only assume his "warning" was so he has some kind of legal proof that he told me that I need to abide by store policy. Because he was so close, aggressive and off-putting, I crumpled up my most recent bill from his establishment and threw it at him telling him he can keep his box. Sure maybe I wasn't the nicest customer in that moment, but his following words were, "I get off at 7 if you want to come back so I can beat your ass, faggot. Come back when I get off work." I continued walking away and as I got in my car, he called out to me once more loudly repeating the single word, "faggot." I will not be returning to this location again. read more

DO NOT go to this UPS if you need a live scan form. I just spent over 30 minutes waiting for their computer to connect to their scanner. The guy helping me kept stepping away and in a threatening voice told me to "NOT touch the computer," and that only he touches HIS computer. I didn't even think of touching it. The customer service is terrible and made me so uncomfortable. Their computer and live scan scanner is broken and his solution was to keep restarting his computer over and over. Then, he would step away and help people while just leaving me standing there... When I decided to leave, he practically yelled at me because I had his "number" on my form. I told him he could rip it up right in front of me. Reading the reviews now, I would have never stepped foot in that office. I am still reeling from the experience... read more

I would strongly advise anyone considering renting a mailbox from this location to decide against it. The customer service at this location is amongst the worst I have ever experienced - consistently rude, impatient, and indifferent treatment by the main (possibly only) person who works at this store (both on the phone and in person), and unfortunately it does not seem that there is any route for refunds through the corporate customer service. I paid in full for a six month mailbox, and after calling repeatedly, at least once a week, I was unable to get a key or a box number for three months (a box number and key were initially promised within a week of opening the account). When the box and keys were finally available three months later, I asked for an extension on our contract for the three months that I wasn't provided with a box or key. This set the main person at the location off, and she responded with immediate anger and hostility that I would ask for such a thing. I then asked for a full refund, which only angered her more. Throughout our conversation, I never raised my voice or used hostile language or tone. At one point, I asked, "What do you think I should do now?" and the response was a loud, "I DON'T CARE WHAT YOU DO!" You stay classy, UPS Store lady. I am still shocked by how badly I was treated, and I am down $111 for nothing. I hope this review catches a few people and saves them from this same situation. read more

I've gotten to know the the owner, Mike Williams, for over ten years now. By far, he's one of the best people I have the opportunity to work with. He's fast, reliable and honest. Over the years, I've seen many people come into his store with very poor manners and Mike handles every one of them with grace and compassion. If you're looking for someone to help with all your shipping needs, go see Mike, he'll take great care of you. read more

I went into this store once a few years ago. The manager/owner went into a rage when I asked a question about the birthday cards. No thanks. Glad he's nice to some. Can't believe he's stayed in business and allowed to represent UPS. read more

Hours are inaccurate. Opened till 5pm, owner was rude regarding this information. The UPS store in other locations had much friendly staff.

I am very surprised by the bad reviews. I am a "real person", no one is paying me to write this, and I live just up the hill from this location so use this UPS store often. The owner is always particularly pleasant as are his staff. They are helpful and knowledgeable as well. Parking can be tailored and tight, but usually ok if you go during off hours (not at lunch or after work). read more

I'm sorry to see so many bad reviews! I think Michael is great. He's usually rushed, but there are always people waiting and he takes the time to make sure he gets the job done right. I often have unusually shaped and expensive items to ship for work, and he always finds a solution. He's funny once you get him talking, and I always enjoy seeing him! read more

Average at best. Not much good to say. Expect basic service. Nothing to write home about.

My family is here on a weekly basis and they have done such a fantastic job caring for us on a regular basis. Quick service and friendly interactions have always been the norm. Extra appreciation for all the kindness Mike has shown to my kids, who always look forward to a balloon when they come in with us. It is very easy to be a repeat customer and we are glad they are a part of this neighborhood. read more

Possibly the worst shipping experience I've ever had. I could never recommend this place and their terrible customer service. Luckily there's a post office a couple blocks away... Read the other reviews... Mine is't the only terrible experience here. But, you can go get your own terrible experience for yourself... read more

Mike is the reason I go to this UPS! He's so helpful and really knows his stuff. I am constantly shipping merchandise for my business (pretty much every day) and he gets me in and out in no time. He really values your time and service and it shows. An amazing and efficient employee and my favorite UPS store. read more

WHAT A DELIGHT to walk in off the street, under the gun, and in a rush to get to LAX, and discover the EXCELLENT SERVICE at this UPS store serving Mar Vista, Santa Monica and Venice, at the bottom of Mar Vista Hill. The charming proprietor, Michael P. Williams, boxed my item in a jiffy and sent it off to DC. I'm considering moving my mailbox from another location where I have had terrible service for years. The speed and efficiency of my experience was a huge relief on a bad day. read more

I live very close to this store Centinela and Venice, I have been few times there, the owner is always angry, in a hurry, controlling and not patient. I never have seen a smile in his face. I don't know why if he can't handle people have a helper. I don't know when he can be kind because in the mornings he is angry, afternoon he is worst. If I pay for this ugly services is not good. read more

Been here a couple of times as everyone has an off day. The people who work here are amazingly complacent, lazy, and unhelpful. I literally asked them to throw a broken box out and and they wouldn't. Wouldn't even tell me where to throw it out. I walked around the building and threw it out myself in their dumpster. I drove to culver shipping instead of dealing with them to complete my order. Never been before and much better in every way. read more

Mike is the bomb! I can't even believe there are any negative reviews. This is the only UPS I would go to when I lived in LA -- all because of Mike. He is so kind, helpful and is literally the BEST with customer service. read more

Having experienced excellent service at USPS and FedEx, I thought of trying this store as it is very near to my place. Little did I know that I have to face the most incompetent shopkeeper ever!! I had to send few very important documents along with a return label. Mike told UPS only offers return label if the shipment is done at least with "2 day air". I have done similar things in Fedex so I was taken by surprise. Anyways thought will go with this guy for this time and started filling out the form. He took the form and started scribbling on his computer and printed me 2 labels - one for delivery and the other for return delivery. Since one of the phone number was wrong I had to ask him to reprint the label. To my astonishment, he kept on writing something or the other at least 5 times and each time I had to ask him to redo the label. By this time I was scared as I was sending some important document. I told him to concentrate and do it properly. He bounced back to me that I did not scrutinize the labels properly. How on earth?? Finally it took me close to 30 minutes to wrap up the whole thing. The attitude of Mike was so on my nerve that I could not say anything. Please do yourself a favor and go elsewhere for your packaging/shipping needs and save lots of energy. read more

Wow... if I could give zero stars, I would. Extremely rude and aggressive older African American man working there who slammed my packages from counter to counter being condescending and dismissive telling me to stand behind the line even though no one was there. This person has no business working in customer service. Apparently, he has had multiple complaints filed against him. Called head quarters to complain. Never returning to this store ever again. Wow... turns out this guy is the owner. read more

Until two weeks ago, the store was fine. It got the job done and the owner always said thank you when I dropped off my package. Small and nice gesture. However, two weeks ago, I had a similar experience as others did in having a poor interaction with the owner who behaved rather arrogantly and belligerently because I wanted to get a little tape to make sure the box didn't come loose. I had to wait in line to get a foot of tape during which the owner made a big deal about giving me this extra tape for free. When I dropped off the package, he loudly said, "You're welcome!" It really left a bad taste in my mouth. He was either having a bad day or something in his life is not going well. Either way, I do not want to subject myself to that abuse so I will take my business elsewhere. read more

I used to come here very regularly and felt like I had a warm and cordial relationship with Mike, but one day he really snapped at me for no reason at all, similar to what you will see in many other reviews here. I usually now drive a longer way to go to a different store. Truly do not feel comfortable in this store anymore. read more

I was VERY disappointed with this place in every possible way. Rude, demanding customer service - direct from the store's manager! I recommend that you avoid this UPS Store at all costs! read more

They were real nice, and even let me park my bike inside. It was a tad busy though. read more

RUDE... The man had an immediate attitude as I placed my box down the counter because I didn't see the wait sign. I had it on the counter and he needed to walk by so he gave me the biggest snarky attitude "EXXXXXCUUUSeeee me but I need to walk through here, you need to wait over where the sign is!". There was just me and another women who had a box there. He was grossly nice to her and super standoffish to me. I was actually going to open a box aside from dropping off boxes, I just moved in the area but his ugly attitude does not deserve my business!!! read more

Purchased some packing material here and had a perfectly fine experience, I even made some small talk with the owner/operator. Far be it from me to discount the voices of those who have had a negative experience here, but after reading the numerous reports I felt obligated to share my positive one. I will not speculate on the proprietor's personality or mental health in an attempt to reconcile my experience with others'. Just go for yourself and decide. read more

Today was my first time at this UPS store location and the gentleman working (Mike) was very helpful. He was friendly and even helped show me some boxes from the back that were not on display. He took the time to show me different options and even went as far as to fold the boxes and discuss the prices. Good people deserve good reviews and this man certainly does his job right. I will be back at this location for sure! read more