My previous experiences at this place was generally not good, but this time it made me regret greatly to come here. I chose to pickup my rental lens at this place because it's close to my work. But when I went there to pick up, they gave me a surprise. They charged me $5 for coming here to pick up my package!!! I paid in cash, and the guy even tried to throw the receipt away right after getting my money, until I insist on asking for it. I checked with the rental company and they told me that the pickup service was supposed to be free. They are willing to give me refund on that if I have the receipt. Glad that I DID ask for the receipt!! read more

I wish I could give zero stars to this terrible business. I don't know why they are running a business. They are trying to cheat all their costumers and the service is so bad I don't understand why they are still in business. I've went twice and both times they have tried to overcharge me. In the regular postal office shipping for a letter is $4 the guy at the store tried to charge me $18 for regular postal Mail.WORST UPS STORE EVER! read more

Used Yelp to find a UPS store to mail out a couple items. This one was the closest to my parent's house so I stopped by only to find out that something I mailed (which was .05 oz by the way) would end up costing me over $20. WTF? They said that was still my cheapest option to mail something out. Do yourself a favor, save your wallet and go to a USPS instead. I swear this place highjacks their prices up. read more

Very nice and helpful clerk I drove by at 7:15pm expecting it to be closed and saw the open sign still on and the clerk wrapping things up. Having read the Yelp reviews, I only expected him to turn me away, but not at all. The clerk happily agreed to let me drop off my package and help me tape it (I did bring my own tape). Maybe the store owner finally read the Yelp reviews and decided to hire friendly help? read more

We got some bitter folk reviewing this place. I checked out FedEx trying to ship some custom floormats; they didn't have a box on hand to accomodate me. USPS didn't have one either. I had low expectations of UPS in general, but I decided to give this place a shot. Walking in, people are absolutely correct, I was taken aback by how casual and lazy they seemed; however, they were very friendly with me and did their best to accommodate my needs. Kevin said they had a box - which I was ecstatic about - and packaged it himself. They made sure that the shipping address was correct, and I left happily with my tracking number and a confirmation e-mail just a few seconds later. I guess this place is hit or miss. They miss a LOT apparently, but, hey, I'm a fan. read more

Wow, whats with all the haters? I came here to deposit a USAA check, it was the closest location that does so where I was. Service was fast and both younger gentlemen working there were very nice and pleasant and even answered some questions regarding getting some food in the area. I don't usually need to deposit checks into my USAA account, but if I happen to be back in the area and need to do so, I won't hesitate to come here again. read more

This UPS store is great! The guy that helped us is this guy named Kevin, he works here full time. My fiance had to ship off a bumper to the east coast and he really helped us find the smallest size box to save us the most money and that's just so wonderful because most times, shipping places want to just cheat you. I think we went from $180 down to $120 from the quote. I'm definitely returning to this specific UPS store for all my shipping needs. read more

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Shipped a few things from here to Germany as well as a few other States in the US. The guy working there is pretty awesome, he is happy to help and educates you about the options and cheaper rates if possible. Concerning the numerous complaints about the pricing practices, well welcome to UPS. UPS consistently charges you an arm and a leg when you need to either use tape or buy a box or simply trying to ship something.... Come prepared and check rates online so you are not surprised at the EOD. read more

The man working this afternoon (May 30th) is a total jerk. I am abiding by the social distancing (6 ft.) as the lines are out the door, the moment it's my turn, and I had a bunch of packages to ship, the rude employee suggests to me, "next time when you have packages start placing on the counter." So I respond to him with common sense, "Sorry I am practicing social distancing as there was still another customer at the counter. Don't worry next time I won't come to this store." So since he was adamant, I quickly stack these packages regardless of another customer is within arm's length, once the customer left, I started stacking those packages like a game of Jenga. Then he complains," Slowly, one at a time, sir." Oh, now I'm a "Sir, " now you want slow? Make up your damn mind you contradictory A-hole! If you don't have customer service skills, don't work for a real service job. Honestly, if my favorite UPS store nearby off Toyon Avenue were open, I would never patronize this store. Not sure how the owners are choosing their employees, must be slim pickings to find quality people. Oh well, it is what it is! read more

I need to return an AT&T DVR. I looked up the nearest UPS store to me and this one was it. After reading the poor reviews, I was apprehensive, but went there about an hour after is was supposed to open. A note on the door said "back in 8 minutes" with four times in the last hour written on the note in the past hour costumers had been there and it was still closed. As I stood there, the famous Ramon arrived. I was determined to be friendly, upbeat, and polite. I greeted him and got a grunt in reply. This guy was bleary eyed, slovenly dressed in dirty and stained clothing, and shuffled around the store, opening the locks. I attempted friendly talk to Ramon, and got single word, mumbling, snarky replies. The topper was when he wiped his nose with his shirt sleeve. I WAS able to complete my transaction pretty quickly, confirmed I got a receipt, and fled the store. Not a very happy experience... read more

Bad. Really bad service. Much more expensive than FedEx. The receptionist sucks. Should fire him. I could give 0 star if I can.

I cringe every time I have to come here to drop off a package. Ramon always looking unhappy and want to say fuck the world! He doesn't want to deal with too much work so dropping off prelabel packaging is all I do. Not much communication is the key to not be pissed and annoyed at good ol Ramon! He loves to hate! read more

This specific location has one star reviews for a reason. They have one worker, Ramon Who has no customer service skills. I waited over 20 minutes just to drop off an Amazon return which should have taken only one minute to scan and then drop off. I would much rather drive an extra 10 minutes for great customer service. read more

A good UPS store to drop off. I have been drop off my packages to this store since 2013. I never had any problems; Ramon, the front desk guy is friendly and patience to help customers. read more

I came here to pick up a package that was shipped to this location and little did I know, I would walk into a complete sh*thole. There were packages everywhere. Once I made my way through the mountain of packages, I found the front desk. The owner/manager took one look at me and continued to yell at his employees in an unprofessional and outright abusive manner for the next 2-3 minutes. After he was done, he looked completely disinterested in helping me, while I was nothing but friendly to him. The pick up process was easy, but the level of unprofessionalism between the manager/employees in front of a customer and the lack of any customer service will be the reason I will no longer be coming to this location. read more

Hassle free, I always drop off my ecommerce packages here without an issue. Really sucks on parking as the stalls are always filled in the parking lot so may have to walk a bit. read more

This is the closest location for me to drop off UPS packages so I already know when I come here that my experience will be mehhhh... and it was today! I entered in the store, didn't get properly greeted or anything, Ramon was the only guy working and assisting a existing customer and there was some other guy worker just blabbing away on his cell phone. All I needed was a shipping pouch to put my label on the box and wanted the item scanned immediately, well since he was busy and gave an attitude I just left my box and left and hoped that no one took my package sitting on the counter... read more

I really hate to go here . Because the short Asian guy that works here with a think long hair on his facial mole . Some reason he all ways not friendly to me . Even I smile all the time and say hello to him . Seems like he hates his job and the customers. I won't go there again . I don't want to ruin myday read more

Manager is very unprofessional busy attending personal phone calls and making customers wait. He is charging different then what is mentioned. For single regular page print out cost is $0.50 cents when it is emailed to store but he charged $2.95 mentioning its flat fees. Would not recommend for anyone to go to this ups location. read more

The idiot working in there would not help me pack my package. He wanted me to buy tape!!! This is ridiculous. I took my package and went to Fedex. read more

I walked into this UPS location and was not greeted or acknowledged by the older gentleman who was on his cellphone (texting, browsing Facebook, I'm not entirely sure). It wasn't u til I said something to my boyfriend did the man tell me to wait, while he still stayed on his phone. I waited a short while only to be met with service that made me feel like I was a bother. I shipped a prepaid package and my receipt was thrown on the counter instead of handed to me. I then needed to mail a letter and was charged a dollar, I was curious about the charge, wondering if a stamp could be placed on the envelope but he quickly cut me off in the middle of my question to provide me a rude and curt response. I then asked about the price of a book of stamps and the total stamps in a book, each time he cut me off and was very rude and dismissive. I definitely would not return unless this location is an last resort or I need to use the self service options. Absolutely terrible customer service. If you don't want to be interrupted while you are on your phone then simply close the store. read more

Had to return a package to Amazon. Guy did not even acknowledge I was there. Cold and surly attitude. Finally he told me to drop package on the table since it was pre paid postage but I wanted a receipt. He became agitated and felt I was imposing on his time when the store was empty. Don't come here, gives UPS a bad name. Terrible service. read more

Avoid going here at all costs ! Annoyingly indifferent towards their customers, bad service, they all act like they don't want you there. Even if you are the only customer in there, it will probably take ages for you to get their attention. They are busy doing their work & will make you wait without shooting a glance or acknowledging that you exist. The store is in a mess and so dysfunctional. I have never seen anything so bad in customer service. I am going to report this particular store to some main UPS department (if there is a way to do it) read more

Always reliable and dependable. The people are friendly and helpful. The place is run efficiently. What more can you ask for

If I could leave a rating lower than one star I would. I came in to return some items from our wedding registry. I was not aware that each package needed it's own box (I guess that's amazons policy) since they a couple of them were from the same person. Anyways my wife and I are trying to sort this out and the guy behind the counter is extremely rude and when I ask him about the cost of the boxes he calls over his manager. Mind you up until this point the Manager, who was South Asian much like my self, had been busy berating some other customers. Since the manager was having a bit of confusion understanding that I wanted to know much the boxes were per item I asked him in Hindi about it. He responds by saying "I need to measure the boxes because, "I am not a scientist like you.""When I retorted, "I never claimed to be a scientist." He ignored me and walked away. The original employee told us the total. I ended up returning two of the packages and came back with the ones requiring a box. Needless to say I will not be retuning to this location. I truly hope UPS investigates this location as they need better management and employees! read more

I'd give zero stars if I could. Personnel and owner are both irresponsible and unaccountable. Owner just absolutely refused to accept responsibility in paying the tax/duty required by custom in VN. We paid them $220+ for sending two phones back to VN. We thought they'd take care of everything. Then it got stuck in custom because apparently they didn't pay duty on it which was asking for yet closes to a couple hundred of dollars more. That's $400!!! to send two phones back to VN. How ridiculous is that??? We wouldn't have ship it via UPS if we knew it was gonna cost that much! Owner absolutely refuses to accept responsibility and I'll complaint it further to UPS headquarter next. One more thing, I can't believe he actually suggested to invoice two iphones we send back with value of $170 just to avoid duty and skirt his responsibility! How ridiculous it that? read more

Phew! Don't know where to start so I just won't. Butttt I'll say though all the reviews giving them poor rating are nothing but true! read more

This is the worst UPS store experience I have ever had. I dropped a box on Saturday at the store. But I found the item was going out on next Mon and UPS site gave much cheaper rate. I came back in ten minutes and canceled the order and took back my package which had not been sealed. The owner said I won't get a refund until three weeks later because UPS side takes time to do that. I NEVER GET THAT MONEY BACK! The owner, Saumil Shah, just refused to give me back $76+ using I don't have ups track # as an excuse. I have a copy of the store receipt and the receipt ID on it will link to the UPS track#. But he just pretended that he can not find my record! He played nasty game to a customer before me too. He was giving very expensive quote to him. It was only after the guy decide to seek alternative shipping and ready to leave then he gave a lower quote. This store is definitely a UPS's shame! read more

0 stars for this place. I had the same bad experience as other people here. I wish I read the Yelp reviews before wasting my time here. This place is unethical. They will quote you a low price ("yes we can do that for $XX"), then when it's time to pay they add hidden charges like tape charge and labor. What the heck??? Why didn't you include all that in the original $XX price? When you remind them that they quoted $XX, they reply "NO we didn't say that". Give me a break, liars, I know what I heard. Then they say "no that price is too low, we're a business not a charity, we don't work for free". That's exactly what other reviewers encountered so I can assume this is just how this sleezy business operates: quote a low price, tack on charges like labor later, then assume that most customers will just pay rather than argue about the additional charges because the store has your package held hostage. I mean, seriously. This is like you going have your hair cut and the shop says, "This haircut will cost $7." Then when it's time to pay, the store bumps the price up to $18 because of the "scissor charge" and "labor charge"!! And when you dispute their fees, they argue, "We're not a charity, we can't run a business on $7". This is what they did to me. Don't patronize businesses like this read more

This UPS does not know how to keep customers who walk through their doors. They wanted to charge me $2 for 2 strips of tape. I brought a labeled box here for UPS delivery a couple of weeks ago. My regular tape wasn't holding the top flaps down properly, so I asked the clerks if I could use their wide tape (which they have sitting on the table). He said he will have to charge me $2 for 2 strips of tape to seal the top of my box. Geez!! Even the US Postal Services would put tape on your box for free, as long as you are mailing it through them. Talk about nickeling and diming the customer! So, I took my box to the USPS. I don't need to deal with Scroogy businesses, who would rather save a nickle than keep a customer. The only reason I didn't give them 1 star is because it is nice to have them located here just in case I need to mail something super fast since I've never seen a line here and there's always a line at the USPS. read more

After having experienced the customer-service (or lack thereof) first hand, I can understand the reviews on this page. I went here to drop off a prepaid return package. Should be simple enough, right? Nope. The owner/manager pointed out that the tape had come off on one corner of my package and that I should probably tape it up again. Sure, I needed about 4 inches of tape and I saw 5-6 large tape guns behind him so I asked if I could get a little tape. He refused and asked me to purchase a whole new roll of tape (~$5). I offered to pay a dollar or two because I didn't need a whole new roll of overpriced packaging tape but he refused again. So my simple trip turned into buying new roll of tape, using very little of it, and then asking repeatedly for a confirmation receipt for a pre-paid package. This particular manager was short and rude the entire time I was in the store, to almost every customer he interacted with. The other person in the store (the asian person everyone is referring to) eventually printed out a receipt for me after the owner refused. Needless to say, I will never go back to this location again. Avoid at all costs. read more

This desi dude is not worth the one star rating. No other UPS place I've to Is anywhere close to this. Never had problems with UPS customer service. He didn't want to accept my return to amazon even though it was in a box and ready to ship. Amazon says you don't even have to put it in a package. What the hell! It took him forever to even look up until after 5 minutes that i stood 2 feet away from him. Then he says "what can I help you with", and goes on doing whatever he is doing and totally ignoring me. This is some outfit here with loads and loads of packages surrounding every inch in the store. It's more than a UPS outfit from what I can gather. read more

Its seems like every time I go there to ship out a package on a pre-printed label I never can leave it with them. I am constantly having to find a drop box or a postal annex who will actually accept the package. What is a UPS Store good for it they cannot even accept a UPS package. I am really disappointed in the customer service received by that store. Never really helpful each time I've been there. I don't think they really want to ship packages. read more

Echoing all the others who had horrifying experience here at this store. Very rude African American guy who sat at the back of the store! When you go to this store you'd feel and be treated like a criminal instead of a customer! I normally shipped stuff on my regular UPS store in El Camino Sunnyvale but it happened that day I was having lunch with a friend in Milpitas. I thought since I am passing by it's more convenient to drop off at this Milpitas store rather than heading to my usual place in Sunnyvale. I wish I didn't come. I wish I checked reviews before, but I have been to so many other UPS stores I have never thought I'd get this kind of treatment. That day I was intending to ship 2 documents. The Asian guy manning the counter was OK, he found that I was already in the system and proceeded to print out the first label and asked me to check if everything looks OK. I noticed that the sender address was that particular UPS store and asked him to modify it to my office address (I requested this at the Sunnyvale UPS store even at my first visit and they were able to accommodate me at that time and multiple times afterwards). The African American dude came from the back of the store and told me in a very condescending tone that they can't do that. At that point I was annoyed at his tone and decided to take a few extra miles and go to my regular UPS store or even UPS customer service center. Then the African American guy got nasty, he said "Next time if you don't intend to ship things at this store, please don't waste my time, bla bla bla." I was taken aback. I never intended not to ship, I only decided to take my business elsewhere due to his nasty tone and bad customer service and as a customer I am fully entitled to do so. In any case, I was still trying to be polite and asked if there is anything else they need from me re: the cancellation. Then the nasty African American guy repeated what he said a couple minutes earlier about my wasting his time etc and retorted "This time I will let you go". So if you would like to be treated like a criminal even if you are the customer spending money at this store, feel free to patronize this business. I would tell everyone I know to stay far far far away. I contemplated reporting this to UPS but I have read somewhere on this thread that people already tried to do so but UPS has not taken action/respond the way they should. read more

I went there to drop off 2 pre paid boxes and asked the black guy at the store to scan and receive my boxes. He refused to do it right away so I said I will wait. He got crazy and asked me to leave his store and said he would not take my boxes as well. I asked for a manager and he said he is the manager and started shouting. I took my boxes and left the place. I reported the incident to the local police and going to file a complaint with the better business bureau. There are plenty of other UPS stores around and I will never go to this one. read more

Unprofessional and no regard for customer questions. Agents lack basic communication skills and knowledge on handling customer questions with respect to packages. read more

Wow, never seen any customer service that get so irritated and annoyed by just customer walking in. Yelp needs to create negative stars just for them. read more

few months ago, i was here to return a broken Uverse cable box. i showed my bill to this asian guy and he said he doesn't need it because he will just scan the cable box instead. Today (02/13/15) trying to return another box. same asian guy is now asking for my bill. really? after arguing for few minutes, he end up doing it without the bill. this guy is moody and lazy. he needs customer service training 101 or quit his his job. don't ever come here read more

(Zero stars) Make sure to do your cost research and know exactly what you want. I've been taken advantage as I was in a time crunch. I needed to ship audio equipment. It was large so I had no box, it needed to be safely wrapped. If I had the time and supplies I would do it myself. They pushed me to do freight shipping rather than regular ground. Again do your homework on cost. I can't trust this business and I would definitely not recommend them. Avoid at all COSTS. read more

I give them 0 star. This African American guy (he refused to give out his name, but seems his name is Kevin? The guy on the first photo) had the most nasty attitude ever! He does not appreciate customers business, he was talking on the phone (non-business call) for the entire time and the last thing he said was "take your business else where!" read more