Horrific service and a ripoff. People that work here just don't give a damn and would rather text around with their buddies instead of serve their customers. It's mind boggling how bad this business is. read more

This desi dude is not worth the one star rating. No other UPS place I've to Is anywhere close to this. Never had problems with UPS customer service. He didn't want to accept my return to amazon even though it was in a box and ready to ship. Amazon says you don't even have to put it in a package. What the hell! It took him forever to even look up until after 5 minutes that i stood 2 feet away from him. Then he says "what can I help you with", and goes on doing whatever he is doing and totally ignoring me. This is some outfit here with loads and loads of packages surrounding every inch in the store. It's more than a UPS outfit from what I can gather. read more

I asked the owner for the cheapest option, because time was not of the essence. He told me the cheapest would be 3 Day Select. After hearing the quote, and thinking it was a bit high, I re-asked if there was anything slower or cheaper, because time was not important. He told me again that this was the cheapest available. I went ahead and paid, but thinking this was suspicious I then checked prices on the UPS website and found that UPS Ground would have been substantially cheaper. When I go to a UPS Store I expect the employees there, and certainly the owner who I was dealing with to be my advocate and point me to the correct services to fill my needs. In this case I do not feel like this was done. I understand that these are individually owned stores, but UPS should take some responsibility for guaranteeing good business practices by their franchisees. read more

During Christmas time of 2014, this was the first time I had to locate a ups store in milpitas since I'm from Tracy. Best ups store yet!!! The service is great . Highly recommend this ups store . The guy goes by the name Kevin! Very nice and appreciative guy. Myself, a 21 year old, some employees don't care about the young ones , but the staff here cares! Thanks ups in milpitas by Safeway for the great customer service! read more

Unprofessional and no regard for customer questions. Agents lack basic communication skills and knowledge on handling customer questions with respect to packages. read more

I had a couple packages I needed to ship out via UPS. I figured this location would be convenient because I'm within walking distance. After reading all of the bad reviews about this UPS location, the bad feeling it gave me already made me dislike this place enough to give it a bad review. It doesn't help that I get a bad vibe just walking by the place. I don't understand how they manage to stay in business. read more

I tired to give this location the benefit of the doubt but all the other reviews are right. Quite frustrating to handle. I just had to drop off a package but that turned into a bad experience. The man behind the counter was rude and unhelpful. Needless to say, I took my box and left. I just wanted to drop off a package but now I need to go to another UPS location. read more

One of the worst customer service I have experienced. Went here for getting notary done for some documents. The guy working at the counter was so rude, he didn't acknowledge my presence for first few mins and ignored me completely even though I was the only customer there. Then Finally I asked him about notary and just before I can finished my sentence, he abruptly cut me off, went inside and gave me a notary visiting card and asked me contact her in a very annoyed voice. I had similar experience with the same guy before. If you don't want to do you work, please quit. There are lot of well-mannered, polite people who can do the job way better. read more

(Zero stars) Make sure to do your cost research and know exactly what you want. I've been taken advantage as I was in a time crunch. I needed to ship audio equipment. It was large so I had no box, it needed to be safely wrapped. If I had the time and supplies I would do it myself. They pushed me to do freight shipping rather than regular ground. Again do your homework on cost. I can't trust this business and I would definitely not recommend them. Avoid at all COSTS. read more

I was looking for 0 stars, but have to settle for 1 (which is an over-achievement on the part of this pathetic UPS store. I'm a regular UPS user, and this is by far the worst 'store' I've been to. They made me wait 10 minutes (with no one ahead of me) to merely drop off a package. Add insult to injury, they ran out of tape to pack my shipping box so they made me use one of their new tapes, and despite inquiring whether I need to pay for it, didn't utter a word about until I was done taping. That was sly and cheap. Needless to say they can shove that tape right back up their behinds. Lesson learned, this place is garbage and it's manager a moron. One would believe it needs at least high school education to run a UPS store, but this one's an exception. read more

You might be skeptical - how can a UPS Store be shady? This place has figured shadiness out to perfection. It's hard to believe this location messes up even a pre-paid package drop off, but it's true. They are rude, but more importantly, they will just lie to your face at their whim for no reason. Almost any question you ask is answered with a lie. How much to ship xxx pounds? Lie. How much are packing peanuts? The guy will just make up a price (I know because the guy who quoted me the fake price took a phone call from his honey, and another guy rang me up and it was a much lower price, wtf). Who is the manager? Lie. Can I have a receipt? Lie. How hard is it to stop lying? Just stop. Just go to the UPS kiosk inside Staples (near Safeway in the same complex). They offer the EXACT SAME SERVICE, but with actual service. read more

The employees at this location are rude, inconsiderate, and lazy people. They were careless with my package and most importantly lacked customer service skills. read more

Just tried to drop off a package and the Asian dude straight up gave me attitude because the font of my label was too big. ‍‍‍

Avoid this store. Owner too cheap to even provide a receipt for a drop off package.

I can not believe it. They try to rip customer. I calculated the cost online, and dropped the box. But they asked for double the price. I questioned that. They told me that cost only works for vendor who had account with them, not for any walk-in customer. So I went to another UPS store, which just gave the online price, any saying anything to bias walk-in customer. BE CAREFUL about this store! They try to rip any walk-in customer read more

Absolutely useless, the printer doesn't work and blame on the costumer. Very rude. It was a simple drop off and they can't even handle it right. There is a reason this is the lowest rated ups store around. Just Useless. read more

I want to warn everyone about this UPS store. The owner is rude, combative and completely devoid of customer service skills, let alone, manners. I took an Amazon return to their store and was told by an Indian man (he identified himself as the owner) that he didn't have room for my return and that I would have to come back some other day. I told him that the return was TIME-SENSITIVE and that I saw plenty of room for the flat, rectangular box I was attempting to return, but he did not care. He told me to leave in a rude way and was very dismissive. I calmly reiterated that he actually had more than enough room to take the box I was returning, but he was adamant that he was not going to accept the return, regardless of what I was saying. When I called him out for being so rude and unhelpful, he simply said that he was "sorry I felt that way," in a passive-aggressive manner and walked away from me, as if he'd been doing me some kind of favor even talking to me! I left the store very upset and ended up going to another UPS store two miles from the one in Milpitas, where they treated me with respect and had no issues accepting my return. I will never go back to the Milpitas UPS store and have also lodged a complaint with Amazon about the horrible customer service that that particular store provides to customers. Don't subject yourself to the foul temper of the idiot who runs this store; find yourself another store. read more

Location is good (close to my work), customer service is ok. I mostly use this location for package drop offs.

One day speed post with important items was lost. After several calls and visits, mail was finally delivered 2 weeks after commited date. Store manager claims years of experience but UPS customer service told it's miss placed in store itself. read more

Rude. Came to drop off prepaid UPS package, the guy was sitting there on his phone and didn't even acknowledge me. He scanned it without giving me a receipt. I also wanted to drop off a prepaid USPS package, as I'm able to do so at other UPS stores, he told me I needed to go to the Post Office. Ugh, never coming back. Complete opposite of my experiences at the UPS Store on Oakland Rd. read more

avoid this store!!! the owner is has no knowledge how to run a business!!! i am getting harassed over a package that i paid for to be shipped -unbelievable!! lesson learned alaway ready yelp reviews before going to a new business!! i went to this store due to the fact that is was opened on the weekend and i needed to get a package out to vn!! the owner was fine at first seemed he know what he was talking about it.. in total i mailed 3 packages long store short - package was never cleared so i made sure i took care of all required paperwork to get package back at no cost!! the owner held my package (the package was worth over 1500). he finally called me back after 1 week and said he would release my package (after i told him i would report him). now he calling dhl to try to get my other package returned (seriously has issues). stay away!!!!! read more

Wanted to get pricing on shipping a Parcel to Canada. Went there to inquire and this short and dumb Asian guy proceeded to treat it as a shipment and asked for exact Contents inside the bag. I told him I wasn't sure because I didn't think I needed to disclose that. As I was not thinking quickly enough due to having a bad sinus infection, the worker proceeded to cut open my bag. I then realized what was happening and stopped him because I just wanted to get a price. He looked befuddled at the screen. Another guy gave me the price and tried to up sell the service. This really pissed me off. I got my bag damaged and time wasted. Don't go here! read more

Worst store ever! I wanted to send a package to uk consulate and I had already paid for courier service through VFS. The person at the store said that the label was paid for only 0.8 lbs(package had 0.0 lbs written on it) and apparently the driver won't pick it up if it exceeds that weight. He asked us to initiate another one way label for $80! I immediately went to another UPS store and they accepted my package as is with no extra charge. I wish I could give 0 stars. Also, I was charged $6 for two printouts(he charged me for 2 computer rentals in the name of printouts) read more

I worked here from 2000 to 2005, got me through college. I remember training Kevin when he started. Just wanted to see how the store is doing. I wonder what kind of review I would be getting if I was still here lol. Good days bad days good luck everyone. read more

No wonder this place has bad reviews. Bad customer service and be aware they will charge you $2.99 just to print one page shipping label. They ask you move your package from wherever it will be picked up. They will just stay at register and ask to move your package. read more

If you read all these negative reviews below, I couldn't agree more to what people are saying. I have dealt with three different individuals at this store and they don't understand customer service for sure. If you are going to this store for returning Amazon or other return packages, be sure to ask for a receipt. If they decline, request again or don't drop your package at all. UPS has contract with Amazon for return services and any UPS store is supposed to treat customers well even if its returns. This store has disappointed me for many many times. They are really expensive for all other services like Notary, 2 day delivery etc. read more

Wow this guy that work here ia awful, worst experience ever, he does not like to talk.

Worst experience ever!! The guy behind the counter was rude to the customer that he was helping before me and acting as though he was smarter than the guy he was talking to (believe me, he isn't!) I had a return and they said I have to come back at 5 the next afternoon to do it because there was no one to do it there. They pretty much don't care because the"manager" hung up on me after his employee calls him on the phone and them hands the phone to me!! Who hires someone that can't communicate?!!! read more

I went to drop off a package at this UPS store. The item was of significant enough value that I wanted a receipt for the shipment. A simple, reasonable request. According to UPS, issuing a receipt is standard procedure. It protects the person who is releasing the package into the care of UPS. The clerk (who claimed to be the manager/owner) receiving the packaged refused to issue a receipt. After spending more time arguing about it than it would have taken to print the receipt, the clerk told me to take my package somewhere else. It seems despite numerous complaints from other customers who have faced this same problem, this store continues to not provide a service that as a franchisee of UPS Store they are supposed to provide. I called UPS Store's corporate headquarters to register a complaint. I encourage others to do the same. Phone number is 800-789-4623. If as a business owner they are not willing to listen to their customers, maybe the franchiser can do something about it. In this case, I took my package to another UPS Store. However, since this store is closer to me, I would like to see them provide the service they are supposed to provide. read more

This place is terrible. I dread having to drop off packages due to the terrible service. Previously I was charged $5 to pick up a package!! What?! On their corporate website it says that we can redirect packages to a UPS store for free if we won't be home to receive them. Not the case with this store. I've now switched to STAPLES in the same shopping plaza. They are an easy place to drop off your UPS or USPS packages. Staples has friendly, easy service and will have my business from here on out!!! read more

They really need to do something about the guy that works here. He's really impatient and gets clearly annoyed when you don't know something. It's customer service, be respectful. read more

I go to this place nearly every week to ship packages, i sell on ebay. I only go here when jen the new girl is working because the indian dude is a greedy rude, unemotional douche bag who charges you for anything he can think of, all the 1 & 2 star reviews are from experiences with the owner, which I've had a few run ins with him and each and every time it was an unpleasant experience, to say the least. Jen is super super nice, along with the veteran there, Ramon. My last run in with the owner was dreadful, all i wanted to do was email him my pre-paid amazon label and he charged me 4.95 for 3 pages of paper, he said it was a "computer rental" charge, WTF, you printed out 3 pages, i didn't even touch the computer. Avoid this dude like the plague, he will Take you for all the $$$ you have. read more

Uhm, jeeze. I had a good experience. The asian front desk guy was pretty nice and even helped me out 15 minutes after closing. Thanks dude, you made it awesome! read more

Don't go here unless you're dropping off a pre-paid package. Avoid supporting this business! I got RIPPED off from renting their mailbox. The front guy Kevin was all friendly, but the rates were just coming out of his head. I paid TWICE as much - Kevin even says the other places charge more, etc. Well the other places are CHEAPER ! Plus he never said there was a NO REFUND policy. So, yes, there's NO refund on mailbox rentals - but he doesn't tell you that ! I said it's just 1 hr ago, and I haven' even used it ! I got to wait till Sat to "talk with the owner". I will add a followup but so far, this place has just ripped me off. read more

Went to this place to get a notary, was told that their guy is out..and that there is no where nearby to go and that I was out of luck. The customer service in this location is horrible and I would never go there. I ended up finding another location on yelp that was right up the street that did notary. read more

super helpful people. They can get anything anywhere anytime you need it there. They get things done for you!!!!

My cousin shipped some jewellery to me from this store and they charged him $600.00 I called ups and they said it should be $280, but that individual stores can charge what they want. Several stings by the NYT have exposed UPS stores as a scam with high surcharges and price gouging. Looks like I found one. Caveat emptor. read more

This place is fucking trash! The guy tried to rip me off just to ship a package for $49.99. I was like wtf then took the package to to another ups store and they charged me only $15 plus tax. Not sure why they even do that even though is the same fucking company. read more

I don't really like writing review and all. I've been coming to this UPS store since I moved in Milpitas and it was just right across the street from where my house is. I'm very very disappointed about why the heck UPS management put this 2 monkey in this location. Their the most unpleasant people to do business with. The moment you walk inside this store, not a single greeting or smile from Indian dude Ramon and that Asian dude who has a frown look on his face everytime I go there to send out item from Amazon... not to mention they make you feel as if you're not standing there....they have you wait for very long time even when no other customer is around. I see them slam boxes as if they don't care...Make me think who ever owns that package, I'm sure its damaged. I sent out a return packaged to them yesterday 04/11/2017 and this Indian old guy price gouging it cost $45 to send the package which cost more than what the item i'm sending...You gonna be kidding me and he told me that's the cheapest option I have and he even try to compare it with United Postal if I send to them they will charge me $53. I called the 800 UPS number to verify what my options are and they told me $16. This MF Indian guy will try to ripped you off. Never again will goto this UPS store and mail item using UPS. I hope they get fired...they don't deserve to be in customer service business especially in that upscale plaza location. read more

Worst place , don't go ever for passport photo, photos r really bad quality and extremely high price