They are always so nice and helpful. One experience in particular has stood out most though. I had an Amazon return and sent my son in to drop it off. The QR code wasn't working. Not only did the employee send him out with his cell number so I could just text it to him. He even told me how polite and well mannered my son was. Not only did this employee go above and beyond to assist me, and my son, he made my day. This is the only store I will go to, even if it's out of the way. read more

I hate that this is my closest UPS store. The customer service has been horrible every time I've come in. I thought maybe the employee was having a bad day. We're all allowed bad days! Once they had to close up shop as I was walking. They needed to cover a location off Limonite. When I asked where exactly it was the employee looked at me like I was dumb and repeated "Limonite". The last time I was in I picked up a package. I wasn't acknowledged when I walked in. I was basically trying to sign to this guy what I was there for because he wouldn't get off the phone (with someone who sounded like his girlfriend) to help me out. I located the package myself as he kept ensuring the person in the phone that he was still listening them. Horrible customer service & every single time this HAS to be my option I roll my eyes and dread having to come here. I guess I'm avoiding the one on Limonite too since they share employees. read more

Worst customer service. I normally go to the UPS store on Shaffer. They have good customer service over there. I walked in to this store today and the only guy working today had me wait until he was done packing his box. If he can't set that aside to assist a customer then you all should have two people on duty. You're certainly busy enough. But the time he was done there was 2-3 people behind me. But I wouldn't have mind waited if he was at least polite when he told me to wait. A smile goes a long way. Sorry I bothered you while you were working sir. read more

This UPS store needs more employees. I waited 30 minutes just to be served at most UPS stores I've been to, even with notary service, not that long of a wait. I feel the gentleman needs more training, but that said the customer service was courteous. read more

The UPS Store - Shipping Centers Near Me - Eastvale, California

Customer service is just poor every time I come in here, I prefer going to other UPS stores at this rate. I get better customer service at the DMV on a rainy day. read more

Warm welcome. Very easy process to do returns and shipping. The wait is never long. Don't like that there is a charge of $4 for a piece of tape. I make sure I rake tape with me just in case. read more

I usually don't leave reviews, but this UPS location deserves a warning for anyone planning to drop off heavy packages. When I came in, there was only one employee working, and he was extremely rude from the start. I had five boxes, each weighing about 35 lbs, and I asked to use their cart--something every other UPS store I've visited has always allowed without any issue. Instead, he refused and wouldn't let me use it at all. No explanation, no attempt to help, nothing. Because of that, I had to carry each heavy box one by one, which was completely unnecessary and honestly unsafe. If you're coming here with multiple or heavy packages, beware. The lack of customer service and basic courtesy at this location is really disappointing. I'll be avoiding this store from now on. read more

Unbelievable experience at this UPS location. I waited in line for a long time at the 5120 Hamner Ave store, and when it was finally my turn, I was met with zero greeting and a female employee whose disgusted expression made it clear I was unwelcome. I asked to print 100 flyers. She flatly said, "The machine's broken." I asked when it broke, when it would be fixed, or if I could print something else like business cards. She shrugged: "I don't know." When I pressed further, she claimed: "All UPS stores have suspended printing services." Really? Because I immediately drove to another UPS store nearby -- and guess what? They printed everything just fine. No issues at all. The staff there were warm and helpful -- the complete opposite. What really crossed the line: this woman had a smug, dismissive attitude toward me the entire time -- but then seconds later, flipped into smiling, chatty mode when talking to a male coworker. My 7-year-old daughter was watching all this and asked me, "Why is that lady so mean?" How do you explain that kind of behavior to a child? UPS, this is not just poor service -- this is unprofessional, manipulative, and reeks of something worse. This employee either lied to my face or had no clue what she was doing -- either way, she made sure I left the store frustrated, humiliated, and with zero help. Is this how UPS wants its customers treated? With contempt, misinformation, and what feels dangerously close to discrimination? Do better. read more

The UPS Store - Shipping Centers Near Me - Eastvale, California

Service need to be improved, the attendant always close up shop during shop operations hours!!! It's 3:37 pm. read more

The UPS Store - Closed up shop during operations - Shipping Centers Near Me - Eastvale, California

They charge 5.99 for taping your box (even it's already taped) and 8.99 for a new box. There's no price sheet for those services - I asked for it they can't provide. Look at all the other bad reviews about this issue. It's ridiculous that this store has been here for more than two years and still treats customers like this. I'm honestly so disappointed that this hasn't drawn any attention from the corporate customer service team. Ironically, I went to another UPS store nearby and they taped my box for free. read more

Aside from the lack of customer service and long wait times, there is absolutely zero cell service in a large radius around this store. Despite the store having employee-only WiFi/internet access, heaven forbid you try to pull up a shipping label or QR code to ship something. They won't help you out any and you'll have to hike around the parking lot to find 1 bar of cell service. read more

This place is super ripped off just for them to tape your package they will charge you $3 you can buy a new roll of tape with that price. On top of that another $3 to print your label.. ridiculous all of this freaking charges supposed to be free ...more power to the owners of this place. Don't even deserve to have a star on this post read more

I went into this location on 4/20 at around 9:15 am and walked up to the counter to do an Amazon return. I got to the counter where hunter was and he said Amazon return and I said yes and got my barcode ready to scan he tells me I can use the kiosk and pointed to it which confused me since no one else was in the store and I was the only customer. So I said are you able to help me? And he said I can but I'm busy and was very dismissive to me. As I mention before I was the only person in the store (can be confirmed by the cameras ) and the whole interaction left a really bad taste in my mouth. My husband and I own our own business and use the UPS store quite often and I would want to know as a company if I ever had an employee that acted this way to customers. I will be using different company from now on that treats me like an actual human. Hopefully a manager of this location reads this and takes proper action because this kind of treatment should be unacceptable. I can see now why they are rated so low on this platform. I have a feeling this isn't out of the norm after seeing all the one star reviews on here. read more

Feeling very upset!! I wouldn't drove all the way to this location if I would of thought i wasn't going to make it before 7 closing time but I did bcuz map said i would be there & 6:58pm so I drove all the way from Fontana & surely I made it just before they closed map said arrived 6:57pm the doors were open but before I walked in, this white tall guy who was the only one there told me it's closed & walked away heading to the computer so I followed him bcuz it was not 7 yet & I literally begged him to please help me in returning my Amazon stuff & after asking him kindly 3 times he still kept on the computer & told me he couldn't help & told me I had to leave, he neglected service so I walked out right @ 7pm I don't like giving reviews but honestly this guy was very rude & had no customer service, I waited outside to get his name I don't know if his name is John but that's what he told me, please address your employees to have better Cust service! read more

Very rude attendant. Felt a little discriminatory. Other customers were treated very different than I was. They also tried charging $75 for a package that was delivered to them, owner was very rude about it over the phone and ended up just returning the package to sender. Go elsewhere, there are plenty other UPS stores that are in the area and treat you with respect. read more

This is the worst location ever!!!! They wanted to charge for $3 to tape my box even though it is taped!!! Don't bother going here!!! This place sucks!!!! Poor customer service and want to charge for everything!!!! read more

Do not go to this UPS store. The young male staff is like a zombie who doesn't care about customers. Cold attitude, not friendly, and very lazy. And every conversation is answered with a flat no expression tone as if we talk to an outdated robot. read more

This place always has long line, and they charge $3 to drop off each usps package where other ups store its free , avoid this place

1 STAR -- This UPS location is on a completely different level of terrible. I walked in expecting a normal Amazon return. The item was cheap, under $20. Instead, I ended up dealing with one of the most outrageous and disrespectful customer service experiences I've ever had. Outrage #1: They tried to charge me $8.99 for a tiny cardboard box The employee insisted I had to buy their box -- and the "cheapest" option was somehow $8.99. When I asked for: a price list posted fees any written guidelines They had nothing. Just an attitude of "this is how it is." I literally had to waste time driving home to grab my own box. Outrage #2: I brought my own box -- and they still demanded a $5.99 tape fee Even though my box was already sealed, they claimed it wasn't good enough and they "must" charge $5.99 to apply tape. I pointed to the entire wall of tape rolls and asked how much each one costs. Their answer? "They're all $5.99." Absolutely unbelievable. Zero transparency. Zero logic. Just made-up charges. Outrage #3: They skipped me to serve someone who walked in after me As I was standing there waiting, a white woman arrived after me. The employee immediately decided to help her first. It was so blatant I didn't even have to second-guess what I saw. Outrage #4: The employee even muttered profanity during the exchange While arguing about these ridiculous fees, the male staff member quietly said "F***" under his breath. Extremely unprofessional. No respect whatsoever. The final insult: I went to the UPS Store on Archibald Ave -- and they processed the SAME return completely free in under 30 seconds No fees. No hassle. No attitude. Done and out the door. That alone proves everything: The issue is NOT UPS policy -- the issue is THIS particular store. Major problems at this location: Overcharging and inventing fees No posted pricing for anything Skipping customers in line Hostile and disrespectful staff Profanity during service A workflow nothing like legitimate UPS locations Strongly recommend avoiding this store. With a professional, honest UPS Store just a mile away on Archibald Ave, there is absolutely no reason to deal with the nonsense happening here. This place needs serious oversight and corrective action. read more

Just don't. They are messy and unorganized. They switched the label on one of our boxes and lost our package. Both boxes were identical but one was delivered as a 30 pound t-shirt. This wasn't a problem in shipping, it's the store. With proof and all she didn't apologize, told us if we didn't insure it was basically our loss. Told us to file a claim and figure it out with UPS on our own. Horrible service. Don't leave the counter until your items are boxed and labeled. read more

The employees at this location are always amazing, extremely helpful, and knowledgeable. They are always able to provide the services I need, with excellent customer service. read more

This is one of the worst location that I've ever been every time I come here the man Derrick is rude It makes every task difficult, don't waste your time going over there because he is super unprofessional read more

Worst UPS Store! This is like 3rd time that they wanted us to pay for Amazon returns when it's in its original box? Same box was accepted at the other UOS store without any extra money. Avoid this store and don't waste your time. read more

The worst UPS I ever, ever been to. Never go here. They literally charge for everything, ridiculous prices. They might as charge you for parking in their lot. Seriously. read more

This associate was pissing off every single customer that was in line. He was unnecessarily charging people for prepaid packages and QR code. I have been to other UPS store a plethora of time with the prepaid QR code and have never had to pay for them to tape my bag. He charged me three dollars to take my bag on an already prepaid package. . He charged me three dollars to take my bag on a already prepaid package. This guy should not be working in customer service. This is the worst experience I've had at any UPS stores. read more

I love this location because I have a lot of Amazon returns and they have a self-service Amazon return kiosk!!! Last trip was around 20 or so returns for me and the process was a breeze.. No Waiting, No Hassle, No Fuss.. Best experience! They made processing a bunch of my returns so quick and seamless. Employees have always been friendly and professional - they turned what could have been a painful return process into a breeze. Thanks... read more

Checked in recently to get an Affadavit of Collection of Personal Property notarized and Savannah was such a terrific Notary! Savannah was so organized, professionally pleasant, well poised, and knew how to make everyone in the room feel comfortable and at ease with her warm and assertively trustworthy Aura. Thank You Savannah for helping us reduce stress during stressful times by being so kindly competent and helpful! read more

Worst location ever!!! Went in today to do a return which had a scan code and was told by the shipper to just take the bar code and item no packaging! Was told I had to tape up the packaging which I had no tape! He said you need to pay 3$ and I will give you tape! I showed the instructions that said no packaging needed. He was so dang rude read more

WOW the previous reviews are sad. Iris was the only one in there, but she was very polite and professional when she helped me with my fingerprinting. Every other location was annoyed about it, but not her. I witnessed 2 different people get mad at her for literally doing her job. They got mad that she required ID to pick up a package and that they charge to wrap up a box ! She's only doing her job and following rules. And I'm SURE she would love it to be more staffed as well. She was very helpful with me, & I will continue to come to this location (as long as I'm not in a rush haha) read more

Very sweet lady named Mora, she helped me with my package efficiently. Thank you for the smooth service.

I've had multiple unpleasant experiences with the young Asian woman who works at this UPS store. She's consistently rude, talks down to customers, and acts as if she's being inconvenienced just by doing her job. To make matters worse, she often takes personal calls while helping customers, which comes off as extremely unprofessional. Customer service here seriously needs improvement. read more

If you can't afford to hire more than one person..you shouldn't open a business... and at least hire people that can multi task...waited 15mins to drop off one package..that missed the pick up...would avoid this place at all costs read more

I usually don't leave reviews, let alone one/two star ones, but every time I come in this location, there is one person working and they always say how overwhelmed they are (which is totally understandable!! I always ask how they are doing bc I'm in customer service). I came to drop off packages on a Sunday because I saw that they were open. I get there and the doors don't open with a sign saying that they are closed on Sundays. Totally get it, but maybe you can update the hours? On yelp, it says they updated the hours a week ago, so ? Just kind of annoyed. read more

Some coverage would help. I understand we are in an economy deficit. However, hire someone to overlap shifts. This is ridiculous. read more

The UPS Store - Wow. - Shipping Centers Near Me - Eastvale, California

Update to my last review. The same items their employee refused to provide us service on was accepted no problem at the ups location off foothill in Rancho Cucamonga ! Not only was the lady they have working there rude but was also wrong in refusing to ship our items. Why she seems to be the primary employee taking on majority of the shifts there is beyond me. This location but be the lowest in sales with how quick she turns customers away read more

Dropped off an Amazon return package and needed 2 strips of tape for the return label and they charged $2.50 for that. read more

The UPS Store - Shipping Centers Near Me - Eastvale, California

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I don't know why this store gets so much hate from the reviews. I walked in with Amazon returns and the young woman behind the counter was very polite and helpful. Took less than maybe two minutes to complete my business. There would definitely recommend this store. read more

So confused why they keep hiring people who hate being there. Went in on a Saturday and when I walked in, the employee had his head down as if he was sleeping. He heard us come in and slowly got up. Not friendly and was slower than a turtle doing his job. read more

UPS Store # 5465 The girl working there tonight said her name was Brianna. she REFUSED to give a receipt and initiated an argument. All she has to do is scan the package. And all customers are entitled to a receipt as proof of drop off. Its very basic. She must be hating her life and taking it out on customers at her job. She is trying really hard to get fired on purpose to get unemployment. she obviously does not care about her job. It is clear she was just being nasty for no reason at all, other than hoping to get laid off. Its so strange, her job is literally to just scan the package. Nothing difficult. If they just make a little drop off shoot, with a scanner there would be no need for her at all. read more

BELIEVE the reviews. The girl working the customer service desk, Savannah, was so unbelievably rude. Zero customer service qualities and should not be client facing. There is a level of service expected when dealing with an industry like packing and shipping that is not provided here. Like another review said, she should be fired or put through extensive training. read more