the women that work here are always very kind and get the job done. Never any issues and hardly ever a wait. Definitely one of the more efficient locations. read more

This store charged my wife for an Amazon return that should have been free. Be aware of their business practices, they over charge for everything. read more

James and Joanne are always so helpful and efficient. They go above and beyond to provide great customer service. Today, it was simply that I misunderstood the Amazon instructions. Joanne made a label and taped up the package at no charge. Then, I was going to ship my second package via UPS, but Joanne mentioned I could send it thru USPS for $5 less. So, she handled that too. I didn't know that could even happen at a UPS store! Thank you, Joanne! read more

The UPS store in Moorpark is excellent. The entire team is great and they are always helpful and courteous! I would recommend them to anyone and have been going there for several years. Millie is the store manager and very kind and friendly! The owners are also great and very helpful! They are the best run UPS store I have ever been to in So read more

I've always had a great experience at this UPS Store. They have always been attentive, friendly and helpful. I had a very heavy and difficult to pack item that I was shipping (returning) to China. The shipping costs were going to be outrageous. Noting my distress, the owner helped me to repack my item so it was in a smaller package and would weigh less...therefore it ended up costing somewhat less than it was how I had it packaged. I've also needed a notary for various things over the years and I have always been able to run in there and get my things notarized quickly and easily. read more

I have been a customer of the store for roughly 8 years. They do the job as far as providing me with a PO box. The only problem is, the service. There is a younger female employee who is an absolute delight every time I come in; there have been a couple of younger males that have been very polite. But there is a woman, I believe it is the owner, the franchise owner, who is just plain sour. She never smiles. She never greets properly. She always seems angry. And this isn't just once, this is consistently throughout the years. I wish this woman would adjust her demanor to be a little more friendly to the customers-- it goes a long way. Other than that, the actual store itself does what it is supposed to do and has done well for me. But I do go out of my way to go other places when I can, ust because of the unfriendly vibe of this particular store. read more

DO NOT USE THIS STORE! YOU HAVE MANY OTHER CHOICES! Had a horrible experience dealing with the owner Joanne at this location because she was not able to correctly take care of a service that was fully paid for in advance. When inquired about it, she was extremely rude and short and accused me of wanting a discount. I lost weeks of pay because of her negligence and she refused to fix the issue. She asked for more money on multiple occasions while refusing to even acknowledge the hardship that she caused losing my papers. Filed multiple complaints with the UPS headquarters and the franchisee department and they had to get involved. She promised part of money back after the UPS Headquarters got involved for which I have all of the documentation, but never sent the payment. In exchange, my employer finally agreed to pay for the services again and she discriminated openly (most likely due to my ethnicity) saying she rather not do business with me...this is after months of delay and hundreds of dollars in loss income for which she is responsible for... Open discrimination and horrible service with an attitude. The UPS headquarters had to assign a full-time person to this case and they mentioned this is not the only complaint they have had from her and they offered to process a refund for my employer. She never apologized and this is after my employer gave her a lot of business for years. Made me very embarrassed in front of my employer and the my loss wages were never compensated by her. DO NOT USER THIS STORE FOR ANYTHING IMPORTANT! read more

The lady behind the counter is rude. Can't believe she is still working there. Short hair and glasses.

Was told over the phone by two people that it would be $60 to ship an item. Came in and they were ridiculous saying it would cost $300!! Absolutely horrible they would LIE about pricing in order to get more money when you're there DO NOT RECOMMEND. read more

After calling and asking if they do live scan. I am told yes after which I say I'll be right down. I enter 16 mins before they close and the lady at the counter says I need to be there one hour before they close to complete. It takes about 5 mins. The Ventura Sheriff's do it in 5 mins. I leave in the morning for two weeks abroad and told her it was very important that I send these documents. She said "sorry". I said what are you going to do for the next 15 mins? Just stand there? She said "sorry" With this stupid look on her face. No help! Don't care! You are one sorry human being! Someday day you'll need someone to get off their ass and help you as they are being payed to do, and I hope you feel like I do. read more

I write maybe 1 review a year. All my reviews over the years have been 5 stars. The UPS Store is the 1st one that really irritated so much that I had to write a 1 star review. I went in looking to get 100 copies done. They give me a proof before they started the job. A bunch of flaws in it- dust in the scanner. They wipe it down. 3 more times this happens- give me a proof and there's still dust in the scanner, (they keep wiping it down with a quickly disintegrating paper towel, which is probably the source of the dust). They say "do you have a digital copy, we'll just print it". I say "same price?" They say "yes". I say "perfect". They first quoted me $10 for 100 copies. Before they ring me up they say "$12.73". I say "$2.73 in taxes?" (I didn't do the math in my head to realize that would be 27% tax). They said "YES". I get the receipt. $2 "computer rental" fee. I say "wait, I paid a $2 'computer rental' fee because there's flaws in your scanner?" I know that it's only $2, but the issue is I specifically asked "SAME PRICE?" And they said "YES". That's my huge issue - poor, unethical business practices. read more

Always a great experience shipping with these guys. Friendly, professional, and always clear pricing options. I've been shipping packages frequently over the past few months and this UPS store has been so helpful and easy to do business with. The confirmations are sent to my e-mail address and they have my mailing addresses on file so shipping is a breeze. Cannot even compare the experience to the drones at USPS or the long lines and 1 employee at FedEx. read more

Do not bring your business here, they do not want it. The younger girls who work here are great, the owner woman is awful and rude. We have been coming here for a couple years and they turn us away when we bring them pre paid boxes to ship because they don't make enough money on them. But if they are overcharging you for shipping then they want your business. I'm over not feeling like a valued customer for the last 2 years. I go somewhere else that wants my business now. read more

I have been to this UPS location many many times over the years, and for many reasons - shipping things, notary help, or just buying supplies, and have never had a bad experience. The people who work there are always very helpful and cheerful. THANK YOU! read more

Great service and fair prices. Brian was very helpful and made the experience an enjoyable one. read more

Called UPS corporate and they are now investigating this location for fraud. As it turns out I am not the only person who has reported this location. As for the ADA law violation UPS corporate is working that out with me. read more

Waste of time and money!!!! I went there to get my passport photo, I was so excited to get that out of the way. I then went to the Burbank city clerk to turn in my passport form, paperwork and photo. They saw my passport photo and said that my pic was not acceptable, be ause the UPS worker used flash, and was off center. So I had to retake and pay for another passport photo!! To think I went to UPS to save time and money, but in the end it just cost me more. read more

On August 10, my wife found out that she had forgotten to bring her passport to visit Vancouver while traveling in Seattle. She called me to send her passport over to Seattle right away at 4pm! I rushed over to the USPS to hear that their cut-off for next day delivery was 12pm. She needed the passport next morning! I drove to the UPS store at 4:40pm to get some help. Joanne kindly held the UPS truck, the regular pick-up time of which was 4:30pm (last pick-up time for next day air) and handed the passport to the driver at around 4:45pm. My wife got the passport in Seattle the following morning at around 10am and was able to drive into Canada with her friends as planned. What a great service I got from Joanne! read more

BEST UPS STORE AROUND!!! My family has used this store's services for 7+ years. Joanne, the owner, is very friendly, helpful and efficient. She even makes recommendations on the fastest (and most cost effective) way to ship my packages. We appreciate the staff and the resources here. Do yourself a favor and utilize this location. You won't be sorry! read more

Fast and friendly. Went in early this morning to drop off a small package and was done in less than two minutes with my receipt and everything! read more

I've been coming here for copies, rubber stamps, flyers & an occasional shipment. for over 4 years. Each time they are quick, friendly & very helpful. Lastly, their prices are great. I guess that's why it's important to shop where the owners are actively involved - kudos! Frankly, I don't go anywhere else. read more

My wife and I came in for the first time a few weeks ago, about a half hour before closing time. The nice fellow behind the counter helped us pick out the appropriate box for our package, then proceeded to label and pack it for us. After he had it boxed up he dashed into the back and passed it off to the UPS driver who was picking up the outgoing items. Our package arrived at it's destination the next day. Happy customer, will be coming back. :) read more

They are so friendly. Have fair prices for sending packages. They also deposit checks for USAA bank.

I visit this UPS store daily. Having tried my hand at other similar businesses in the area, I have to say that this location is by far the best. The location has been remodeled, and the staff is very knowledgeable and friendly. Can't recommend them highly enough. read more

They are very friendly and helpful. They have even gone out of their way to assist me with weighing a package and sending it for me via USPS without me buying anything in their store. read more

We have been going to this UPS store for many years. Joanne, the owner and her husband Jim are always very friendly, courteous and helpful. I have had documents notarized, pictures taken for passport photos and many boxes shipped over the years. I highly recommend this store! read more

This UPS store location was extremely helpful to me and the staff was very friendly and kind. I actually left an important document in their copy machine a couple of weeks ago and they called me to come retrieve it. I was very grateful because any stranger could have grabbed that and had my personal information. So thanks staff at UPS store in Moorpark! You rock, your prices are great and I will be returning! read more

Excellent Service! The team is always helpful, friendly and courteous. They know their business and go out of their way to make sure I get my shipments packaged correctly and advise me of all my options for shipping. It's easy to park and just "run in" at this location. Love to support local businesses and this is one I highly recommend. Hats off to Joanne and her team! read more

Very easy access and parking at this location. There was a short wait (about 6 minutes) with 3 people ahead of me when I came in. Easy and convenient! Will use this location again. read more

I've been using this local UPS Store since they opened. Sometimes it's straightforward packaging or other times obscure shipping requirements, passport photos, receiving faxes or shipping small to very large items for me. Every time I've been served promptly and with a level of expertise that is commensurate with any small business that needs to stay stand out from the crowd. They've never let me down, have always exceeded my expectations and therefore continue to retain by business. I have no affiliation to this business, but feel they deserve to be recognized for their excellent level of service. read more

Always so please to do business at this location for my UPS needs; friendly knowledgable staff and nice clean store!!! Owner Joanne is always so helpful with whatever our needs are; thank you for all your help read more

I give them a 5 star!!! I have used UPS services at this location many times over the last 10 years. All the staff has always been more than willing to assist me on the best way to ship my packages. With a son now in the Navy I always need to send him packages and require the quickest way to get them there. They have a good assortment of shipping boxes as well, all in one stop. It's nice to have a place locally to go with good prices and great service!! read more

Being a UPS Store customer for over 11 years now in several states. This is the first one without a computer for the customers to use. They claim not to have access to the internet (according to a short young lady with dark hair) They will no access the internet or cant to print out a shipping label for you. They will not allow you to pay your box monthly. My experience of the over all performance of the store is lack-luster. Its the least accomedating store I have been in or patronized. Every time i need something my answer has been "we don't do that or we wont do this" GRANTED ITS BEEN BY THE SAME EMPLOYEE SO MAYBE THE STORE POLICIES ARE DIFFERENT. read more

I always try to schedule my shipments around when I can use this UPS store - they are so much easier to work with and friendlier than the UPS store by me in the Valley. read more