The reason I'm writing a review is because this store is completely gutted and remodeled, and under new management (see photos). This store has a positively bad reputation, and that is now unwarranted. It's definitely my preferred store. While I was here I saw the manager training new hires, and even explaining to them how he was rebuilding the store's reputation and required great customer service (but he was saying it nicely). I'm always in and out within 5 minutes. If you're unsure about this store based on past reviews, don't be. I actually LIKE coming here. read more

The UPS Store - Shipping Centers Near Me - Newark, California

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This is a very high traffic location. I appreciate that they have multiple clerks available to help keep the line moving. read more

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New Girl in this store has been quite rude and is not willing to listen. Today the store is overflowing with customers waiting to return with QR codes she walks out without finishing the two customers she was supposed to help. She also denied packing items with QR code that says no box no label needed. The automatic return machine was down and she took herself out to lunch leaving over 15 customers on one girl. She is .. girl lazy and she needs to go home. Can't deal with this again. read more

I just came into return an item and I needed the label printed as well. The store was packed with customers, and Rosie was the only one working. She was super sweet and was handling 3-4 customers at a time. It was amazing! read more

Finally new management and staff! They were friendly, prompt, and efficient. I no longer have to travel across town to find good customer service at UPS! read more

On 7/1/2025, arrived in this place at 6:33 pm and there is still staff working in this store and said they are closed already and will not help me anymore. So I came in the next day hoping they will open on time since they closed the store on time yesterday. I guess not!!! Thank you for wasting peoples time read more

The UPS Store - Time - Shipping Centers Near Me - Newark, California

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Under new management-- woohoo! I can stop avoiding my nearest UPS store! Seriously, I used to go completely out of my way to return merchandise or perform other shipping services elsewhere. The previous management just made me cringe with an attitude that alternated between cheesy and condescending, and I literally couldn't bear to deal with them. Under the circumstances I was thrilled to learn of ANY change in management, but the new owners seem genuinely amazing--friendly, professional, and efficient. They've installed a self-service scanner for QR code based returns that will be awesome to have nearby now that I no longer dread coming here. I'm not sure when the new management took over, but seems it's been a few months already. Please re-visit if you've been avoiding as I have. read more

Hurray, NEW MANAGEMENT:-) Gone are those two clowns with their demeaning dumb jokes and bad attitudes. Gone is the hassle of being over charged for items you can process cheaper at home. The two new gentleman running the store are AWESOME! What a change, what a pleasure! Everything processed quickly and easily, new self check kiosk is setup near the door. It's a pleasant experience. We used to travel 12 miles round trip to avoid the former cheese-bags. OMG, life's simple pleasures. read more

The UPS Store - I no longer work at the UPS Store. - Shipping Centers Near Me - Newark, California

This store used to be great when Shittal was an employee. Then. an older guy and younger guy worked there. I had an Amazon return label on a package and Amazon never received it. i don't feel I can trust this store. read more

The manager and staff are very rough and unprofessional in treating customers. They have a terrible attitude and not listening to customer needs. I would give it a negative star if I could. One star doesn't reflect how awful an experience you might encounter there. They even quarrel with a person before I walked out of the store. read more

The UPS Store - People there - Shipping Centers Near Me - Newark, California

Awesome new management. Best UPS store in the area. They are skilled and super friendly. My go to location!

There are still some businesses where you realize the staff are polite, listen and help their customers and this UPS Store location is one of them. We're traveling and they've helped us receive packages too large or ineligible for a locker. read more

I have always had really great experiences here. Staff is really friendly and knowledgeable and always seem to try and help everyone as fast as they can. Line can sometimes back up a bit as its a pretty small store but I have items shipped here often and I do a bit of shipping from here myself and to date I have yet have an issue. 5 Stars all around as far as I am concerned. read more

Used to be terrible, but once new management took over, it went from terrible to great. I mostly use it to return packages but everyone is helpful and knows what they are doing. If they cannot help me, they have directed me elsewhere. I actually saw them helping a person who had to return a thick mattress pad, you know the kind that are shipped compressed into a small box. They were eager to help her and had what was needed. If only I had known, I could have used this service. it can get crowded and slow, but that's to be expected as most people do need assistance and they offer various setvices. So if you need to get it done fast, then find out their slow times. For me, I am just pleased with the improvement and service. as this location is the closest to me. read more

I've had hit and miss experiences with this store. Sometimes the staff is helpful and patient. Other times, the staff member here is just outright rude. On my latest visit to the store, the UPS system failed to scan my mobile shipping barcode. So I had to pay extra to use their computer to print the shipping label. The staff offered no help at all and had a really bad attitude when I asked about which printer to select. It's unfortunate that there are no other UPS stores in the area. Be mentally prepared for their bad customer service. read more

Amazing store with helpful staff. big shout out to Ajit for help package my Amazon boxes.

Came to drop off a prepaid package and noticed the remodel and new staff. Friendly and efficient staff. Clean and bright store. Was in and out in 3 mins. And they open on Sun!!! This will be my go to store from now on. read more

I've always used this UPS store to return Amazon items and this is the first time I've dealt with Himanchu. I thought he was the owner but it turns out he is an employee who was very rude and abrupt. He and another lady refused to scan the Amazon code and print the label. In addition, I had NEVER been refused to bring an Amazon return item here WITHOUT putting them in the box. Never! My point is, these people are rude and condescending. They definitely need a refresher on good Customer Service! What I also don't understand is, all the other Amazon drop off places don't require you to put the items in a sealed box. The fact that they were rude about it for me not having done so was not an excuse. I won't be going back there again to drop off packages or use their services. Too bad since I liked interacting with Raj and it's the closest UPS store from my house. (Update) By the way, I received a private message here on Yelp from either the owner of the store or from Himanchu and he rudely and obnoxiously called me "Stupid" among other things. Of course, he wouldn't comment publicly so he did it privately directed to me. Calling me names after I posted my review validated my point about this establishment and the men who work there. Unbelievable! read more

Great service. Friendly staff. Short wait.Totally different experience from the previous owner

I haven't thought to leave a review for a UPS store but they really are the best in the area. The line always moves quick, their friendliness is appreciated, and the place is clean. You can't really ask for more. I'm so fortunate that they are my go to location. read more

The UPS Store - Shipping Centers Near Me - Newark, California

Great and efficient UPS store. I am always in and out for any return needs. Raj is very helpful, hardworking and always has a welcoming energy towards myself and every other customer that walks through the door. This is the best UPS location! read more

The new owners/management is so nice. Such great customer service. It's a breath of fresh air compared to the prior. I highly recommend this store now. read more

I came here for notary services and himanshu and Raj helped me with my notary needs. I love this location for copying and fax services. read more

Worst UPS store I've ever been to! Don't go unless you want to ruin your mood of the day. The Indian guy with the red dot is the most impatient UPS employee I've ever met and he's absolutely rude, too. He will scam you into buying tapes or other stuff you don't need and refuse to provide any help unless you buy stuff. Man, this is not the right way of doing business! Re: the owner's comment. I definitely can afford a tape. But given your rude attitude and being ridiculously impatient (there was no other customer in the store at that time) and laziness and unkindness and reading other horrible reviews, I'm glad that I've decided to not spend a penny at your store! read more

Great customer service here!! The team here always makes my Amazon returns a breeze. Will keep coming back! read more

Good service. Helpful and reliable. Have used this location for Amazon returns, for notary services as well as personal shipping. Personal shipping can be expensive but that's not a ding on the experience. read more

I'm so happy that this spot is under new ownership! I love the new vibe and the people here are so helpful and friendly. Now I don't have to drive all the way to Fremont to go to ups! Yay! This is a huge win for Newark! read more

Store is a rip off for printing. They charge $5 for printing from email while staples offers it free. This is I'm addition to the printing charges. Also the front desk staff is rude. Definitely wouldn't recommend this store for any services. read more

I been going her since I moved to Newark and I usually see the owner and we have a good conversation. I been sending packages (the same size and weight ) from different UPS for Amari 3 years monthly and it's usually $18-$20 each package. This time I come in and the owner was not there. I usually send 2-3 packages of the same size and weight each time I drop off at UPS and ask for separate tracking number for each package. Never had an issue. This time the employee tells me that for me to have separate tracking umber it will cost more - your telling me it cost more for the computer to print out separate tracking number and so I said ok. Just give me one tracking them he says each package is $45 each even though I ask for the most affordable ground shopping. He tells me if At the cheapest. I took my business to Fremont UPS and a few minutes later I had my package shooed for $20 each. Beware. Looks like they want to charge the highest price possible for your shipping here even when your a loyal customer read more

People here are really helpful and I was being helped very greatly I made this as my permanent ups store read more

These guys are awesome. Really awesome Raj and Himanshu always gives me great service Especially raj whenhe is at the store I go out with a smiling face. read more

I visit the store very often for Amazon.com return item drop-up service. People are nice here with a strong sense of humor. read more

The UPS Store - Shipping Centers Near Me - Newark, California

For sure my favorite UPS store, super friendly good people!! 100% coming back for all my shipping & returning needs!! read more

The UPS Store - These guys are awesome! - Shipping Centers Near Me - Newark, California

This u p s store is under new management. It's the best service i've ever had at a u p s store. The people that work there are very knowledgeable and helpful. I haven't had a lot of experience using a u p s store, but this is the best experience that i've had. They just couldn't be any nicer. The pricing is very reasonable. read more

The store has done a complete turnaround in terms of customer service. They have hired a couple of people who are through professionals and really helpful. I hope it stays that way. read more

Would give this place zero stars if I could!! Horrible customer service from Himanshu. He is rude to customers and if he is the owner he does not know how to run a business. I asked for a small piece of tape from the tape dispenser to secure my package and he asked for $2. I have never experienced this at another UPS store or the post office. Everything is overpriced here and they are not transparent about pricing. I have used them before to fax a document. It cost $14 and because I was in a jam I didn't question the price. However, based on my recent experience mentioned above I can confirm that this store engages in unscrupulous business practices. read more

5 stars for new management. The owner is very helpful and polite. Surprised me!!!because I got the worst ups experience from this location before. But now,I am a regular happy customer. Thank you. read more

I had to ship a package and I went to this location. They gave me a very good price. The owners / operators are very friendly and helpful. Amazing customer service. Definitely recommend this location. read more

I SAID in a past review i would never go in there again 5 years later i went back well guess WHAT the same BAD SERVICE not a Hello , not a GOODBYE even worst NOT A THANK YOU read more

My favorite UPS! Owner and employees are all super nice and helpful! I come here a lot, mainly for Amazon returns, and I have never had a problem. Reliable read more