Worse customer service ever! I was trying to print a shipping label + ship the package here for an Amazon return, and they asked for $3 for prints and $5 for tape. And people who work in this UPS store would throw the customer's packaging to the shipping out pile right in front of the customer like he doesn't care what's inside. read more

The employees here are so rude and unwelcoming. I come here to drop off packages but they act like I am inconveniencing. HIMANSHU is the worst of them all! Go to the Fremont Hub UPS Store and not this location. read more

I will never go to this store again I was returning a router to at&t .The instructions that came with the new router said that the ups store would read more

I have also received exceptional service when I'm there. Most recently, I went in to buy stamps and mail about 50 Christmas cards. Not only did I receive friendly service, but they helped me stamp all of my cards. read more

Himanshu Patel helped me notarized a few documents needed for a foreign country. He was very professional and polite. I highly recommend his service. read more

Have been doing my company's appointment and notarization here for a while. Himanshu, in particular, has always been helpful, courteous, and efficient. read more

Store hours are 8:30-6:30. I came at 8:30, waited till 8:45, the store was still closed. Then I read some reviews on yelp and realized that it's unlikely that it opens until 9. This store sucks. I'll never come here again. read more

Himanshu you never even acknowledge let alone smile at me every time Ive come in. I dont believe you would have brought me the receipt to my car considering you dont even give people a piece of tape to close off their packages. Dont try to get out of a bad review for the shit you put out there cause you get what you give. Ive been there without my kids in the car and you still inconvenience me every single time. I dont need your receipt. My pkg has tracking through amazon since its a return. So you continuing to waste my time and trees for printing an unecessary receipt is beside the point. Youre rude, you dont have good customer service and I will never be at your location again. read more

Just sent a package for international shipping. Himanshu Patel was very prompt in service. Will you UPS again. read more

I recommend this place! Himanshu is always very helpful. He has great customer service!

The customer service here is beyond horrible. I had three packages to drop off to be picked up and mailed out. When I walked in the guy working cane out from the back, didn't say one word, and then moved his head to tell me to set the boxes down. He scanned them and then pointed to a bunch of boxes. I said I'm sorry do you want me to take the boxes over there? He nodded again. The guy never said one damn word. Like hello?! Who does that?! Is he mute? If so that's one things but I doubt that he was. Just a simple hello, place your boxes here, would have been just fine. But clearly he couldn't be bothered to do that. Lame. read more

Worst customer service ever. He must be really unhappy with his life. He ll be purposely be rude to you.

I highly recommend and give five stars to this store for the excellent customer service, politeness and professional conduct. Himanshu is diligently serving the customers needs and goes out of his way to make the impossible possible. read more

This UPS store is much closer to my house than the one in Charter Squares plaza, but I usually avoid going there, since the owner (man) is not only rude, actually down right nasty. Every time I go over, he is either yelling at the customer and just ignoring them. The woman who occasionally works there is very very nice. It is a pity people don't have a choice but to endure this kind of customer service. I tried not to take his rudeness personally as he does it to everyone, but this is not how you should treat the customers. I guess this review will not stop people from going there since there is no other UPS stores nearby. read more

I would've given this store zero stars if I could. I came into the store to return an amazon purchase. The owner of the store yelled at me in front of everyone and said "next time you come into my store, hurry up". I was just pulling up my phone to show him the return code and he yells at me within 10 seconds of me pulling out my phone. Rude customer service. DONT GO TO THIS LOCATION. read more

Rude, dismissive, obnoxious, cold service. Twice I went to this place. The first time I went there to ask if they had a mail drop. The man working there scuffed and used his head pointing dismissively to a "not very obvious" box to which was the mail drop. Then later asking if he can sell me a stamp for a christmas card to send overseas. He seemed quite annoyed and said in an exaccerbated tone, "Well, this is gonna cost you 5 dollars." I exclaimed "5 dollars for a card?!" He scoffed and said in a dismissive and condescending tone, "well, that's how much it is. You can always take it somewhere else." And i did - i went to the USPS and it was $1.00. 3 months later i had no choice but to go to this place again and I drop off a package for a pick up. I walked to the counter, same man as before. He stood there with a snotty look on his face, no reaction no greeting. Not sure why he's just starring at me and standing there without a word, I quickly spoke asking him for his help and said, "Hi, can you help me with my package?" he starred at me as if i bothered him- pointed to the counter (indicating to leave it there). Not saying a word. So i left the package and walked out. Then i came back because i realized i didn't even get a receipt. I walked back to the store and asked kindly "excuse me, could i get the receipt for the package." He didn't say a word, tore off the receipt and THREW/FLICKED it onto the counter at me. Turned his back and walked away.... I was utterly confused and i will never return to this awful place again. If you decide to go there, don't expect a smile. read more

I wanted to post a yelp review about the UPS store off of balentine and jarvis. Over the years, the workers have been nice to us and always accommodating. My biggest complaint is towards UPS and their extraordinarily high shipping prices. thanks, joyce read more

I've been coming here for years and never had any problems. It's a business, you walk in, pay for postage and drop your box wherever the guy asks you to. I'm getting a little tired of negative Yelp reviews because the clerk wouldn't help me carry my heavy box or he was rude. There's always parking here and usually no waiting. This is an express mail center, don't expect service like you're at a Louis Vuitton Store. read more

If I could give negative stars I would! As other reviews have pointed out, the owner is very rude and untrustworthy. I would not trust him with my valuable packages for my business... I have tried to be civil but every experience is terrible. Very bad customer service and save yourself the time and go to elsewhere. I hope new management takes over soon. Again, this is no surprise as others have already pointed it out. Hope this changes someday! read more

Came on a normal Monday morning at 9am. Store closed and no one to be found. Store hrs on window shows 8:30am opening. Return packaged stashed next to entrance. The owner gives no f@*# whether someone steals them. read more

Himanshu is great! He helped us and made it really easy! We were confused but he cleared things up right away! Awesome place.

I love this ups store. Himanshu patel is very patience , and calm. Always helping me with my shipping questions and notary questions. Also helping me how to save the money. I would recommend this store for amazon drop off, notary services and many more services. I come here every week from last 7-8 years. read more

The guy working the counter told me they were closing at 6:30pm when I walked in at 6:15. He was definitely not trying to provide any customer service so I left. I ended up going to the FedEx shop on Mowry in Fremont and took care of all my business needs without the attitude. read more

Buy Insurance / Declared Value if you're shipping something over $100. I shipped an Apple product out of here and it got lost (-1 star for losing my package). The rest of the stars are for Heeman. Heeman worked with me to try to locate the package and eventually filled out and submitted the claim information. Throughout the whole process he called me daily to give status updates or needed more information. Cool guy. Would do business here again despite my package getting lost. Also, if you don't pay the extra to declare the package value, UPS only pays up to a $100 dollars if a package is lost. read more

I've been there twice for the same package, still refused to accept my package with different excuse. At the end, he ask me to go other UPS store to drop my package off. read more

I like to come to this location because the guy in store is courteous and he does a fast service.

Went to drop off a package to this store. I get off of work at 630, so I'm thinking ok I have 30 min to get there. I race over after work and when I get there the hours on the door are different and they closed at 630! This was the only time I had free this week and I needed this packaged returned ASAP! I was not the only person who went to the door either, when I was driving off someone else went to the door and turned around as well. This is ridiculous! I will be filing a complaint with corporate due to the fact it was a total inconvenience! read more

I was returning a package I opened, and the guy wanted me to seal it myself, he wanted to sell the tape for $7. When I refused, he offered to tape it for me for $2, I am never returning to this place. read more

Himanshu is very helpful, giving me some good advice when I mail my passport. He suggests me "the less stop, the safer for shipping". So I followed his advice and buy an express shipping. Worthy it! Good adviser, Himanshu! read more

I have been coming here for my shipping/return needs for some time now. Excellent service provided at all times, always attentive and offer the best shipping option possible. Very friendly employees, always willing to help. I have dropped off returns w/o any issues. There may be a line from time to time but everyone has to wait for their turn. Overall, this is an awesome UPS Store. read more

Awesome store and the staff are great. On Monday I had to get something faxed & notary. I was extremely frustrated and panicking. they guided me through the process with nice prices and a friendly attitude and it was as smooth as honey. I will keep going there for all my needs. But I learned my attitude also needs to be professional and friendly. Thank you for helping me and being patient and guiding me through the procedure. Everything was done correctly. read more

The owner is not friendly at all. No personality. Someone who interacts with customers could show a little more enthusiasm. A "hello" or "how can I help you?" would be nice. I've gone in there twice, each time has not been a pleasant experience. Never going back there. read more

I came in there with an Amazon return. They kindly taped it up for me and packaged it for return. They did not have to do that. I appreciated them going the extra mile! read more

Himanshu is awesome! Very helpful with the mailing process of mailing, especially since I was a little confused when coming in

This is great store with great service. I was dropping off something with a prepaid label that I know they don't make money on, and they still provided good shipping advice on the best way to package and ship the item. Very much appreciated that they don't take their customers for granted. read more

Went to this UPS store for the second time for a notary. I'm in and out in like three minutes. And it's only $15. So easy.

HIMANSHU IS AWESOME!! IVE been using this location for years, he has great customer service and great smile !!

Ripped off. I never post reviews, but had to dovetail with others about this franchise owner of this is UPS store. I was scammed $100 plus to ship a bag from this unbelievably rude owner. I later called the UPS Customer Service to find out the actual cost which should have been $40. Apparently franchise owners can charge whatever they feel like, corporate does not dictate shipping rates. read more

Worst customer service ever by the gentleman in the photos! He is so unbelievably rude. Bad name for UPS!!

I can't stand the guy at this store. He's so rude. Poor customer service. I come here because of the location, not anymore