I've been using this UPS Store since I first moved to the area 14 years ago. During that time, I've seen this store under three different owners and while I've gotten to know all of them and don't have any complaints, the current owners (Annie and Wenjie) are by far the best and the store offers better and more reliable service as well as exceptional customer service than any of the previous owners. I have a mailbox here and have since day one. I trust them with my important mail and packages, and to forward and handle my mail when I travel. I have never had an issue with them, and they always go above and beyond to accommodate me. I've used other UPS Store locations with varying results, but this is easily the best I've had and an absolute credit to the UPS Store franchise. read more

i had a surprisingly great experience at ups recently! the service was genuinely good, and what really stood out was the incredible value they provided. the team was super helpful and patient, even when it took them a couple of tries to get the right key shape for my po box. their persistence and dedication to getting it right on the spot saved me a future trip and any hassle, which was a huge value-add. they also made the whole process of getting a po box incredibly easy and efficient, walking me through everything in a clear way. this streamlined process, combined with their helpfulness, truly maximized the value of my time. and as a bonus, everyone working there was super stylish! they even gave me a handy folder with all the documents i needed / brought with me, which was a thoughtful touch that further enhanced the overall value of their service. thank you for such a great service! read more

The UPS Store - forms of identification needed for po box - Shipping Centers Near Me - Newport Beach, California

This is an incredibly well run UPS store. A one-stop for all admin needs:mailbox, Amazon returns, notary.... I'm sure there's more! Everyone is friendly. And everyone seems to care about doing a really good job. A model well-run business. read more

Had an overnight package delivered by air that was received here. Came here to pick it up 1 hour after it was delivered. Employee that signed for it didn't remember where it was and spent about an hour looking for it. Poor attitude as well, blaming me for the failure. If I had not waited there for that time I probably wouldn't have gotten the package. read more

The staff are nice enough but printing something at a UPS is a scam! I needed to print a shipping label because I haven't had time to troubleshoot my printer issues at home. Anyway, it was literally one piece of paper that I needed to print and looking at the receipt, I was charged $1.99 for "computer use" plus 35c for the copy - what? Sending the document to the store email is considered a 5-min computer use? Really? Is UPS going to charge me for walking through the door next?? Anyway, I called them back the next day to see if it was a mistake - it wasn't. I called the nice big FedEx store on Newport Center Drive off Anacapa. Asked them how much they charged and for what - he said 23c for each sheet that's printed. He proceeded to give me the email address to send my label to, and I asked if there was a charge for emailing it - NO THERE WAS NOT. Ran straight to FedEx, my shipping label also came with a second sheet that was a packing slip, was ready to pay my dues and the nice person at the store was all "don't worry about it". I would avoid any UPS location for print services and run to any nearby FedEx instead. Even if you don't get lucky with a kind and generous associate, at the very least you won't get charged for sending an email first. read more

The UPS Store - Shipping Centers Near Me - Newport Beach, California

I love this store because it's Very quick in and out. Offers notary services at $15 a signature

I dont know how these guys do it, but they are efficient and serve with a smile...always a pleasure to go here!!

They charge $2.50 to print their own return label and at FedEx if you need to print a label it's only $.25. Even if you have to use UPS for shipping, do not use them for any other service, they are overpriced with no justification. They should print their own return labels like FedEx. read more

Dropped off a package to this store (handed it directly to an associate) and the package was never scanned for tracking. The package was never shipped or received by the recipient. I am now being charged $1k from my insurance company for "failing" to return a device. Do not use this location, clearly some thievery is going on. When I reached out they claim to have no clue where the package is now. read more

I stopped by today and the man at the front counter was really rude and unpleasant. There was another person he was helping and I just wanted to drop off a package but didn't want to interrupt them so I held the door open (I had my kids in the car right in front of the store so I didn't feel comfortable going in while I waited. He then said loudly ma'am can you close the door because I have the AC running. I just left after that. Update: I appreciate the response. Thank you. read more

I went to the store Sunday July 13th just before the store was close I needed something delivered overnight I was assured by the clerk that it could still be delivered by Monday afternoon at 430 pm since it was in Las Vegas nv only a few hours away from California. Even though I assumed would be picked up either that evening or early that morning since I don't know their pick up schedule. My husband was waiting for my car keys to be able to get to work. So when Monday at 430 rolled around and still no keys i don't call them because things can still be late nothing is ever on time so we wait believing UPS IS RELIABLE RIGHT. the store clerk assured me a few times it would be there Monday at 430 pm so on Tuesday I call my husband asking if keys came no keys still so I call the store this clerk states that there is no pick up on Sunday's and the pick up is Monday to be delivered Tuesday they do no give any refund per policy. After I had told him I paid 65.83 for next day delivery. So I won't be doing business with this store or any UPS STORE read more

I stopped in today to drop off two amazon returns. I misunderstood the instructions for one of my packages, and the store employee explained what I needed to do. I was caught off guard, as I didn't know how I could have made the error. He could tell I was flustered, so he went out of his way to make it right for me. I couldn't have been happier! I come to this UPS store a LOT and the customer service has always been top notch! Thank you so much for helping me out today! read more

This is a very convenient location for my Amazon return drop offs. The folks working here are efficient and professional. I will definitely be using this location from now on. read more

Ugh this location always is bothersome to drop off packages. Even if I just have one package with a pre-paid return shipping label they make me stand in line just to drop it off which is super annoying and a waste of my time. If I don't need a receipt they should just let me drop it and go. I went here again and it reminded me of how much I dislike this location and how it actually saves me time driving to a location further from my house so I don't have to wait in a long line. I'm not going to this UPS store location ever again. read more

I was sent away from another location to this location and thankfully I was because they gave me excellent customer service. I will definitely be coming back to this location in the future thank you to the friendly and competent staff! read more

I had my UPS package redirected to this location since it contained a high-value item and required a signature. I didn't want to take a chance with it, despite the relative safety of Irvine due to recent package thefts in the area. Anyway, the online tracking site lets you know when your package is available for pickup and this location is right down the street from Irvine. I just took University Dr which eventually turns into Eastbluff Dr and the shopping center where this UPS Store is at is right there. The woman that assisted me was very friendly and easy to talk to. I didn't pick up on any of the rudeness that the other reviewers were claiming. She verified my information and handed over my package with a smile. I didn't realize how close and convenient this location is and will probably make the effort to go here the next time I need a package delivered by UPS. read more

The employees here are so friendly and helpful every time I go in!! Exceptional customer service.

I came to pick up my mail from my mailbox and I had 2 open pieces of mail which were both bank statements!!! This is NOT okay! read more

The UPS Store - Open mail - Shipping Centers Near Me - Newport Beach, California

So I have been a mailbox customer for 10 years. NEVER an issue. They send me multiple emails when comes time to renew. Then what happens? This time? I forget. Totally slips my mind. So I email them the day after it's due and apologize. They say "No problem." Man, was I sweating it. Imagine having your mailbox yanked! Thanks, Annie. read more

The employees are nice, but the owner of this UPS store cannot be trusted and would not admit her mistake after she shipped my package 1/2 across the country to the wrong address even though the address was clearly marked on the package with a sharpie marker. I will never use this UPS again and just filed a claim with my credit card as services were never rendered. My 2 day shipment will now take 3-4 weeks once I find a new UPS store to shop from. Save yourself time and give your business to another store that understands customer service and admits their mistakes and rectifies mistakes. read more

FAST in and out here! This is a smaller location tucked away in the corner near Ralph's. I like this location because it's not super crowded like the Costa Mesa Courtyards. This isn't the closest to my house, but it's worth the drive not to wait. Very helpful staff. Customers mailing and shipping lots of important documents and packages. They also have PO Boxes if you need/want a Newport address. read more

I would not normally ship a package this late during holidays but came in around 4:30 tonight and it was busy but they were very quick and super friendly. Really nice people who despite a busy time were very polite and helpful. The reviewer that gave 1 star amazes me. I had something that weighed a little over 5 pounds and the cost for 2-3 day delivery was $12.94. This is a great place for all your UPS shipping. read more

I came here to drop off a few packages that I was returning to Amazon. There were 5 items and on the return labels, 4 of them were going to the same facility. I placed all 4 items in one large box together and brought it in (opened) and asked to ship the 4 items together and the last one separately. I figured this way, it would save valuable packing resources and Amazon has never had a problem returning multiple items together to the same facility. The girl at the counter told me that since I had 5 shipping labels, I had to ship them separately and all of them would have to be in their own boxes (of which I could pay for, of course). I asked her if it made sense that since they were all going to the same place, why couldn't they just go together? That's not very logical,is it? She ended up giving in, and wasn't pushy and relatively friendly enough that I didn't feel the need to make it a big deal but it still left a bad taste in my mouth. read more

This UPS store has the best staff. They are always helpful. They provide UPS services and postal services plus they have knowledgable notaries and unique retail items. read more

Always a pleasure to go this location. Women are so helpful friendly and quick to get you in and out. Perfect for us who are squeezing so many things to get done in a day. read more

I don't know what it is about UPS stores, but they are always great. The people that work in them are always super friendly and helpful. When I have to ship packages out, they will tape up my box if I haven't. It's always a pleasant experience and this location is no exception! read more

They have really improved their service. Props to them for the personalized service. Nice to see happen. They listened and applied the feedback. Well done. read more

This place is lame. They are not UPS they are a franchise and are privately owned. They used to be mail box etc. They do not carry the way bills for you to ship corporately because they do not make any money if they do. They quoted me $60 for a box going ground. He wrote the weight and measurements on the box. He told me that I had to go fill out the bills online to use my corporate account and that he would not tell me how much it would cost if I did it that way. I went to the actual UPS in Aliso Viejo. They were amazing. They were nice. They had wayward bills. AND THEY TOLD ME THE UPS STORE LIED ABOUT THE MEASUREMENTS AND WEIGHT!!!!! She re-measured and it was in a cheaper price category. I saved an arm and a leg going here. Just go to the real UPS on Brookline in Aliso Viejo. read more

I love that this is close enough to walk to. It is in the same center as Ralph's and CVS, next to ZPizza. I needed to drop off a package for return and they were still open when I got off work. The employee that helped me was really nice. read more

The owner of this store was extremely helpful! We went to this location in hope of getting wedding invitations printed and with this owner the process was quick, easy and painless. The owner even allowed us to cut our invitations complimentary while we were waiting for our other prints to be completed. We will come here for all of our printing and UPS needs in the future. read more

They are very friendly and helpful here and I rarely have to wait. I find this is the case in most UPS stores, but I like this one in particular because it's usually the same lady helping me every time and it's nice to see a familiar face when I go in there. Thank you for helping me with all my UPS needs! :) read more

They get the job done, but the staff easily gets distracted. If the phone rings, or another customer comes in, they start working on that before they finish helping you. read more

I was trying to return a self-inflatable mattress and came in to this UPS store after calling them to see if they would have a box large enough to ship it. They informed me that they might have a box large enough and if they didn't they would make one for me. I received great customer service and was able to ship my item! read more

Came here a few times to ship various items back to Amazon. Lady at the front counter has always been nice and got me in and out in a few minutes. Even helped me select the right sized box. And item shipped without delay and without any issues. read more

Literally the best experience I've ever had at a UPS Store. I printed out a shipping label online, I had a box but I didn't have any packing tape. I went into the store fully expecting to have to buy tape just to ship it, and the manager said no problem, he'd tape it up! Amazing customer service, and super convenient location! read more

Done with going to the post office. Was in an out. They were busy but still very helpful and trying hard to get the job done.

Great location, excellent service. The staff are always friendly and fast-the opposite of the post office. I had documents that needed to be notarized and then sent certified mail, they were able to do both! I also needed to send my sister her portion of our grandmothers china which Rachel packed and shipped and every piece arrived in perfect condition. It was reassuring that I was able to insure it just in case. I had a thousand question because the china has more than just sentimental value and Rachel and the manager answered everyone one. I'm very impressed. I am so happy I found this place. read more

I have used mailbox service here for more than 2 years. They are great, friendly. I have experiences with a couple ups store, this one is the best. They help on usps package as well. I am really happy with them. read more

I go to this UPS Store weekly. Why? Every time I enter the store, I am greeted with a smile by the employees. They are extremely efficient, patient, and I don't wait in line longer than necessary. This store is proactive, clean, organized and they go above and beyond to ensure you get the best service possible. Too many businesses (large and/or small) have forgotten that the customer(s) is important. This store definitely makes you feel like you're relevant. I go to this store for all my packing, shipping, etc., needs. They are friendly and willing to help make your experience seamless. That's why I gave them five (5) stars. They deserve it! read more

The absolutely worst service. Someone was having multiple documents notarized and not going well, and all I needed was a single page faxed. After 10 minutes without even being acknowledged, I left. read more