Quinn was so patient and helpful with my return. What a pleasure to interact with an incredibly…read morehelpful, upbeat and kind employee of UPS.

Quinn at the Lafayette store is super helpful every time I come in and helps me save time and money…read morewhenever the opportunity presents itself! It seems nobody ever goes unhappy with her service. A+

Great customer service! At a UPS Pack and Ship, this is really all that matters. I'm not sure about…read morevalue (which depends more on service needs anyway), but the employees will definitely do their best to handle whatever business you have.

Quinn, a sales associate, is fantastic. Super helpful, friendly and great attitude. Was very nice…read moresending a returned item, for a change.

I was quickly taken care of not knowing what the best course of action was to mail a…read moremany-pages-long application. I'm fairly trusting that I was recommmended the most effective, yet cost effective solution. I guess we'll see if my application gets delivered on Saturday like the delivery confirmation slip I paid for says. I appreciated that this post office is open until 5:30 - gone are the days where the mini post office in Moraga, which is down the street from the office, was just a five minute walk away.

They either lost (or stole) another one of my packages. Now I will have to refund another buyer who…read morewill also be disappointed that they never get their item. They are very lazy here and refuse to properly scan packages with prepaid labels - unless you stand in line and demand a receipt, whereby they must run their little wand over it to show an acceptance scan, showing receipt by USPS, date, and time. If you hand it to them and just leave, or if you place it on the counter, chances are it will disappear. I went in there a few days ago at a few minutes to 5pm, there was another patron being helped at the counter, and as I am a considerate person and did not want to delay the young man at the counter, I didn't ask him for a receipt, trusted him, and simply handed it to him. My package was then thrown out, stolen, or drifted into the Twilight Zone. None of the clerks there are a bit helpful. They shrug their shoulders and refuse to accept any accountability. Never going into this post office again. (I know I said as much in JANUARY, but this truly was the final straw). ADVICE: to anyone who uses prepaid labels, you MUST get a receipt at the counter no matter the time, no matter how long the line is, no USPS clerks can be trusted at any of the post offices, and none accept accountability for missing packages. ANOTHER THING: don't accuse me of agesism, but I can't understand why there is a woman who works here who has to be at least in her 80s, is clearly in pain and can hardly move with a bad back, still working here, full time. When will she enjoy her pension? Don't they get a good enough pension upon retirement? I can't imagie she "needs" to keep working here, since they get a good pension when they retire. Due to her age and delicate health she moves very slowly and it slows down the line. Being kind is one thing, but please know when it is time to retire!

Outstanding service! The staff here is amazing and very helpful, I have to say the building is very…read moreclean too. Overall I am surprised by the friendly service.

I am so grateful to the USPS Annex location. I called them yesterday to let them know I was…read moreexpecting baby chics to arrive and I was worried about them arriving in the cool weather. They called me at 7:30 a.m. this morning, before they even opened, to let me know my chicks arrived. When I went to pick them up, I notice they had put a blanket over the box to help keep the chicks warm. Thank you so much for the extra care! I am so impressed with the service and going above and beyond my expectations.

I had a shipping challenge that seemed impossible. FedEx said it couldn't be done. UPS said it…read morecouldn't be done. I was ready to give up. Then I met Mike at Cornerstone Copy & Mail. Where everyone else saw a problem, he saw a puzzle. He thinks outside the box to figure out how to get things inside the box. His creativity, persistence, and problem-solving are on another level. He refused to quit until he found a solution. In a world that keeps talking about AI replacing people, Mike is a reminder that true ingenuity, experience, and determination are still uniquely human. He's a one-of-a-kind packing and shipping genius, and if you have something difficult to ship, don't waste your time anywhere else.

I went in and for one thing it was so great to get a parking space right in the front. I went in…read morebecause I had a document that somebody sent me by email and I needed to have it printed up. I needed to sign it and send it back. The guy that was at the counter was so sweet and helped me with it and was just so patient. When I went to pay with my phone, he was like oh don't worry about it cause it just was one copy but I just wanted to make sure that everybody knew this little place existed! It's in a little tiny strip mall and I think most people wouldn't go there. The only reason I went there is I was looking for FedEx and I guess it's an authorized FedEx place so it gave me the map to it, but I had never been there or had known about it the value that you get is incredible and just that kind of old-fashioned nice service. I loved it glad I went.

This is one of the better locations and isn't too busy most of the time. Service is great and it's…read morein a shopping center with plenty of parking. Everything is convenient.

This 5 star rating belongs to Freddie because he was such a great help!…read more I went to the other USPS on north Broadway in Walnut Creek and received zero help. They wanted me to pay more for shipping (the shipping was more than the actual cost of the item). Instead of advising me on what I should do, the lady simply said, "if it doesn't get there, that's your fault". I went to this location and explained to Freddie of my situation and he immediately provided the best service as possible. He helped me repackage my item and subtracted the difference of what I had to pay. The employee at the North Broadway didn't even want to subtract the difference, and wanted me to pay $7.50 on top of the $1.32 that was already paid for. Thank you for the amazing service Freddie!!!

I really wanted to like this place and support them -- I'm a small business owner myself and I…read morealways try to support family businesses. Unfortunately my three month experience here was consistently disappointing and I will not be renewing my PO Box. When I asked for a key to my own PO Box the owner told me "most clients don't need a key, they just ask me for their mail." That alone should have been a red flag. Package drop offs sometimes take several days to show as scanned by the carrier -- not ideal if you're time sensitive. The worst experience was a missing package. Staff told me it was delivered on a Sunday when they're closed. I checked -- it was actually delivered on a Wednesday morning when they were open. After being told to file a claim with the sender I received a text the next day saying my package was there. When I picked it up the owner seemed confused and simply handed it over -- no acknowledgment, no apology, zero accountability. I genuinely wanted this to work. It didn't. Their prices are low for the POBox but not worth the headache. I'll be taking my business elsewhere.

Little has changed in my opinion of Postal Annex #158. Robbie & Rita continue to impress me by…read moretheir incredible problem solving skills and adaptability all while maintaining an open friendly demeanor. Now that the printer has been replaced I can't imagine going anywhere else. In particular, their printer is able to navigate my flash drive's nested file structure. Other printing services in town offer kiosk self-service and require you to have just a single file on your drive. This is a consumately professional service with superb value for money.

Great store always have supplies available and owner is very helpful when I needed supplies to move…read moreout my apt .

Needed two over-sized, odd-shaped boxes for items I ship from my small business. I tried USPS,…read moreonline, Lowes, Office Depot, Home Depot - even checked out availability and pricing on ebay and Amazon. No one had the right dimension box or I would be forced to spend $50-$200 for a pack of multiple boxes. I was at my wit's end, trying to figure out how to ship two important orders without spending more than I wanted to on a shipping box. I finally called UPS to ask if they had the right size for me to purchase - although I did not want to use UPS as a carrier, preferring USPS - they told me they did not even carry the size box I needed, but referred me to this establishment. From my first inquiry phone call to the next day purchase of the boxes, I had a courteous man immediately help me with my shipping needs. The pricing was very reasonable. The shop is fairly small, but they carry a large assortment and range of box sizes. I went in sort of end of day, an hour before closing. and I was served with courtesy and care. This will now be my "Go To" shop for shipping supplies.