Good service It went a lot faster easier and cheaper than I thought I would recommend itread more

MISSING PACKAGE…read more In the past, I have received mail from other mailbox owners and returned it to the front desk before leaving. Today, when I went in to pick up a delivery, I was advised they didn't receive my Package and to check my delivery address. When I asked Alex for help to look for it in case it was misplaced he told me he was too busy to do that. I only wondered if it was possible that my delivery was assigned to another mailbox by accident, since I've gotten mail from other mailboxes before. I got tracking information that notified me that my delivery came in 3-hrs ago, but when I came to pick it up I was told it was not in their possession. This is within 3-hrs of delivery. Alex said all USPS deliveries were already processed for the day so they did not have it. The delivery update is listed as: "Your item was delivered to the front desk, reception area, or mail room at 2:50 pm on July 1, 2026 in GLENDALE, AZ 85305" but they claim they didn't receive it. It is 5:40pm, the same day of delivery and the package is not here. I've never had a shipment go missing in 10+ yrs until today. I will say that the Owner of this Business has been nothing but kind, honest, and respectful every time we've done business with him. His staff over the years was great and professional. In the past year, that has changed. Alex didn't yell at me but he may not understand how disrespectful he was with his responses today, when he is the one that gets paid to do a job.

Stopped in to process an Amazon return and the staff was very friendly and helpful. I was in and…read moreout in less than 3 minutes on a weekday about 2pm. The inside was nice and clean. The location is convenient. I would come here again.

I had wonderful service at this location. I had an Amazon return that was scheduled to be returned…read morefrom another location and the female employee pleasantly said that she could take care of it. Thank goodness for that too, since after witnessing the navigation she had to do on my phone to make the changes, I would never have been able to do it by myself. Remember, there will always be a bad incident that happen, and people who have those experiences will almost always be the ones to write the reviews. My experience today I would categorize as above and beyond, and for that reason, I'm writing this review.

I would rate this store a minus 5 if I could. Every time I go in I ask myself why didn't I drive a…read morelittle further to where I could get friendly customer service. The man who runs or owns the place is ALWAYS unfriendly and cranky. He never makes you feel appreciated and prices are always higher than other package stores. I can't believe he is still in business.

Super efficient place who does it all! Shipping, stamps, great prices, post cards, and lottery…read more Nice and friendly owner.

Joelle was such a great help! She explained how the professional printing process worked and helped…read moreease any stresses I had as I had a large order! I left the store feeling so happy with my purchase!

I'm actually glad I didn't plunk down $400 with this company. I hope this store is the exception…read morebecause if all of their stores have such apathetic service, more and more people like me will just walk away. I drove to the store to pick up the toner I needed to finish a project. According to the website, the 3-toner package was in stock; according to the young man who reluctantly dragged himself away from his conversation with his co-worker, that just means the item is in stock in the warehouse, not in the store. Okay, I said, can you sell me the individual items for the package price? No, he said, but we can give you the same price as the website price. Wait, you mean I'm paying more money for the same item if I walk into the store? Okay, I asked, well, that's not going to be the same as the package price for 3 toners. Do you have a coupon maybe you can apply? All of his responses were about what the store can't or won't do - and no one seemed at all interested in making a sale. I asked them if they just wanted me to leave? Throw away a $400 sale? No one offered any interest in helping me out and keeping my business, so off I go. This is not a sustainable business practice to leave your store in the hands of people who obviously are not interested in providing friendly service to customers. Seriously - this should have been a no-brainer: "oh my gosh, I'm so sorry, of course we'll figure out a way to get you as close to that package price as possible. Sorry you made a special trip down here. I know how frustrating it can be." How hard is that? You make the same sale as what I would have paid online AND kept a customer. Over the past 3 years I've made it a point to send all of my printing projects to this location. No more.

Old place was awesome. Seems like the newer location is the same. Way to go!!…read moreHot Wheels and other die cast honey hole. And I guess postal services are available as well?

Went for notary documents and left with snacks, collectible hot wheels, and new place to visitread more

Helpful and have a variety of ways to help with mail / shipping needs. Definitely recommendread more

Well the website says open til 6. NOT THEY CLOSE BEFORE 5.00 PM. I think the mailing business…read moremust be a very hard job. The customer service is nill.

stopped by The Mail Shop yesterday and had a great experience. The lady working there was super…read morenice, printed my shipping label for me, and got my package dropped off quick and easy. Whole process was easy peasy. Definitely going to start coming here moving forward instead of ups store

The box I received was a single box the clock was wrapped in a double layer of extremely thin…read morebubble wrap and the clock was in the box lying diagonally with nothing to support it(eg. no packing peanuts to cushion it). Thus it was damaged in shipping.

My experience at this post office location was quick and easy. I came in to send something to…read moresomeone out of state. Flat rate boxes and envelopes were easy to find. Postal employmee was quick and efficient while still being kind. I was in and out in about 5 minutes. On top of the free flat rate packaging, this location also sells boxes, wrapping, greeting cards, and gift cards. P.O. Boxes are also available to rent.

I have been to this location a few times and have never had an issue. I went this morning to mail…read moresome Christmas gifts to Alaska and expected a little wait with the holidays. When I walked in there were 3 employees manning the desk and a few people in line. The line moved quickly and before I knew it, it was my turn. I was greeted with a smile and asked how my day started out so far. All the employees were friendly and engaged even with how busy it was. Great customer service and I appreciate that. I will continue to come to this location as it's close by and I have never had any issues with delays or my packages. Thanks USPS!