Edited response based on businesses reply ... sometimes being a small business means customer service is your business! If that dollar charge for a piece of tape for a customer who's already frustrated with your employees further encouragement to purchase a role of packing tape means going above and beyond to win the business over the other locations, you do so! The one star review was based on the way the business handled an issue, not a dollar charge. UPS is an Amazon drop off spot so when selecting UPS as your Amazon drop off and they tell you all you need is a box they don't tell you you need to tape it up and you show up at the UPS store with the clerk trying to charge for tape. Rude and inconsiderate since I'm simply returning a wrong item that was received now I have to pay to return something? read more

I ordered 2,500 flyers from this UPS Store for my soon-to-be-launched dating app, ResuMate (resumate.org), and I couldn't be happier! The service was exceptional! The flyers turned out beautifully, and the turnaround time was impressively fast. The store is spotless and well-organized, and the customer service is top-notch. Everyone there is so friendly, down-to-earth, and genuinely helpful. A special thank you to Armando and Stephen for going above and beyond! The pricing is very reasonable and affordable. I highly recommend this location, and please support our amazing local small businesses! read more

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Conveniently located next to the 51 freeway on-ramp off of Shea Blvd, so it's definitely a good pit stop for all of your Amazon and Happy Returns. Additionally, this location is under new management, super clean, spacious, with fast and friendly staffs and music to keep the vibe going. Black and white copies were noted at: $.25, colors $.60, shredding service -think $1.65/lb, P.O. Box were S-$30, M-$35,L $40, cheaper than some other locations in the valley. They also make business cards, flyers, posters/banners, and so much other services that I didn't know about. read more

The UPS Store - Fast, easy, short lines. - Shipping Centers Near Me - Phoenix, Arizona

Walking into the UPS store today, I was greeted by their friendly staffs, in addition to their meeting their new Owner, Armando, who noted their recent purchase of the Franchise this month. Looking at the previous reviews of the store which were a lot of negatives, I can say my experience was nothing more than professional, friendly and welcoming thus a good sense in the right direction for this store. I know it's easy to leave negative reviews, but good reviews are hard to come by, thus wanted to give a big shoutout to the new owner, and drop my Happy returns and Amazon packages here. Ohhh they open on Sundays now as well !!! read more

The UPS Store - So much cleaner than it used to be & doesn't smell like old anymore. - Shipping Centers Near Me - Phoenix, Arizona

I stopped by here yesterday to ship a few items. I got to meet one of the owners, Stephen. He was nice and attentive. He helped me pick a budget-friendly box that would help me ship my items. Then he helped me with my transaction. I have only been to this store a few times. Since it's been under new ownership the customer service has drastically changed for good! I'm so glad because I live in the Sheaborhood and now I have a UPS location that is close AND I enjoy going to. read more

The staff and drivers at this store saved my day! They took care of my delivery and had great communication, I'm so grateful!

Very disappointed with this location. I was told there were no files on my flash drive, which turned out to be false -- when I returned home, all files were still present and intact. Because of this, I was charged to email the files without being told in advance. The prints were then done incorrectly, scaled to fit the page instead of printing at actual size. Even after pointing this out, the issue wasn't properly corrected. I've printed these same files at home without any trouble, so this was clearly a print setup issue. Between the incorrect claim about my flash drive, undisclosed charges, and unusable prints, this was a frustrating and disappointing experience. I won't be returning. read more

Quick and amazing service! Staff were very welcoming and attentive with my shipping needs. There was a slight line before me and the manager thanked me for my patience and said they will be with me shortly. While waiting, I couldn't help but notice how clean the store was. As soon as it was my turn, staff was able to answer all my questions relative to pricing and logistics. Everything seemed very fair and they were upfront/transparent. I also had an Amazon package to return and forgot to tape my shipping label. They were able to provide me with a shipping label sleeve and helped me attach it right to the box - saved me so much time! It was a very easy and convenient experience. Awesome to see this UPS under new management! read more

Had a great experience at this store. Phylicia at the front was friendly, professional, and knowledgeable! My package arrived timely without issues, I'm one happy customer. Thanks for taking care of my shipping. I will be back for my future shipping needs! read more

The UPS Store - Nice clean store with plenty of space to take care of your shipping needs. - Shipping Centers Near Me - Phoenix, Arizona

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I needed some last-minute business cards printed for an upcoming conference and stopped by this UPS Store--not only did they get everything done quickly, but the quality was excellent! They were super helpful and knew exactly how to format and scale my PDFs without me even asking. They offered suggestions for paper type and layout that made the final product look way more professional than I expected. Pricing was incredibly reasonable, and the whole process was smooth from start to finish. I didn't even have to wait long--even though they were clearly busy, I still got personalized service. Definitely my go-to spot for printing from now on. Huge thanks to Armando for helping me get this done in a time crunch. read more

Great place and customer service. I had the easiest and quickest time around when I returned my amazon packages and had to ship some stuff across the state. Workers were kind, extremely helpful, and efficient. Very rarely will there be a wait time. Will definitely be back here! read more

I wasn't sure why this store only had 3 stars, but then found out they are under new management, so that makes sense. I came here to do an Amazon drop off and the staff were amazing! I was in a hurry and was in and out within a second. read more

Quite pleased with the many services offered at this location. And it's right next to my son's school so I can run in and out so fast like lightening. It truly is a one-stop-shop! read more

I used to avoid this UPS Store off Shea and the 51 because, honestly, the previous owner made every visit feel like a chore. The customer service just wasn't there, and it always felt disorganized and tense. But I recently stopped in and noticed right away--something's changed. Turns out it's under new ownership, and the difference is night and day. The new team is friendly, helpful, and actually seems happy to be there. They handled my return quickly, didn't give me attitude when I asked a couple of questions, and even cracked a joke. It was weird--in a good way. The place feels more put-together now, and the energy is just better. If, like me, you swore this location off in the past, I'd say it's worth giving them another shot. I'm glad I did. read more

So, I bought another thing on Amazon that I absolutely didn't need. By the time my common sense kicked in, Amazon Fresh was like, "Nah, we don't do returns here". Enter The UPS Store, my accidental hero. Conveniently located next to the 51 freeway on-ramp aka the escape route for impulse shoppers, this place is a pit stop for regretful returns and Happy Returns. **NEW MANAGEMENT ALERT!** The vibe? Clean, fast, and weirdly pleasant, like they want you there, even though you're just dumping your Amazon mistakes. The staff? Friendlier than my dog when I have food. There's even music playing, so you can awkwardly bob your head while handing over your "I-definitely-didn't-need-this" package. They do way more than just absorb your shopping guilt--copies, shredding value deals on P.O. boxes l,cheaper than some avocado toast, and even business cards if you're fancy. TL;DR: If Amazon breaks your heart, this place tapes it back together with a smile. 10/10 would return (both my regrets and myself). read more

I don't usually leave reviews, but I had to give this UPS Store a shoutout because they seriously make my life easier every time I walk in. The customer service here is top-tier -- genuinely kind, helpful, and always willing to go the extra mile. You can tell they care specially Armando and Stephen -- not just about doing their job well, but about making sure you're taken care of. That kind of service is rare these days, and it keeps me coming back. Big thanks to the whole team! read more

1 Star If there were an award for the rudest, most condescending person on Earth, the lady working at this UPS Store would be a shoo-in. I've dealt with my fair share of customer service nightmares, but she set a new low. It felt like her entire purpose in life was to make each customer's day worse than when they walked in. Sarcasm? Check. Eye rolls? Constant. Any semblance of professionalism? Nonexistent. Heaven forbid you ask a simple question--her dismissive attitude and biting comments were enough to make me question if I'd wandered into a comedy roast instead of a place to ship a package. And "helpful"? Not a chance. She seemed to enjoy making every aspect of the experience as difficult and unpleasant as possible. Take your business anywhere else, unless you enjoy being belittled for no reason. UPS, do better--because this level of attitude and disrespect is unacceptable. read more

The UPS Store - Shipping Centers Near Me - Phoenix, Arizona

I live in the area and usually avoid coming the this location to avoid the line and unfriendly customers service; however, today was one of those days which I was pressed on time so I stopped to drop my return and discovered new owners. What a relief! The store was clean, there was music playing, and staff was so friendly too! Definitely changed my vibe to come back. read more

Close to home friendly staff Makes it easy to run in and frog off packages. Try it out if your in the neighborhood read more

The staff is so friendly that I always come back here for their great customer service. I would highly recommend coming to this location. Everyone is attentive and nice. They're also accommodating and helpful. Can't ask for anything better than that! read more

I'm very disappointed with the service I received. The manager was consistently unhelpful, immediately shutting down any attempts to explain issues with a 'not allowed' response. I have recordings that prove you're not providing proper customer service and information provided is not clear. Do you think is thats right to say you have a customer in the line??? because I'm dealing with your guys on the phone!!!!! WILL NOT USE YOUR SERVICE!!!!!! CANDICE THE MANAGER FAVORITE LINE IS THIS store can't print but on your services, printing is included, STRANGE!!!!!!! read more

Best customer service ever. They are always so kind and helpful! I love working with Candace!!!!

I'm from out of town visiting my family and had to ship out return product for them before I continue my road trip. I received wonderful, friendly help by one of the customer service rep. I HIGHLY recommend coming here. They are very helpful and easy to work with. read more

Felicia and the other staff at UPS were prompt, professional, and offered their packing expertise.

Nice, clean, and friendly parcel store; they helped me every step of the way in setting up my PO Box. Just moved into the area and still trying to find my bearings. read more

The staff was so impressive and went above and beyond to help me out and make sure I got the cheapest rate! Could not recommend more for easy and stress free returns! read more

Had a really nice experience today shipping my package out. The staff is friendly and very helpful. Especially efficient too - Got what I needed done and was in and out quickly! read more

Customer service and staff are top notch. I live closer to other locations but willing to drive to this one! Highly recommend.

Best pricing in town! Helped me with creating business cards and printing my docs in colors for 50 cents a page.

Love the new Amazon self-serve kiosk! I can skip the lines. Staff super friendly and helpful, would return :) read more

The UPS Store - Amazon Self Service Kiosk - Shipping Centers Near Me - Phoenix, Arizona

It's nice to see new faces. I heard of the new ownership and decided to stop by. From the moment I walked in, I was greeted with a warm smile and top-notch customer service. Whether it's shipping, packing, or printing, they go above and beyond to make sure everything is done quickly and correctly. read more

I had a great experience at this UPS Store! Armando was incredibly helpful, friendly, and efficient. He made the shipping process quick and hassle-free. read more

Great service. Quick and easy will be returning! Transparent with pricing, provided tracking number. Was able to answer all of my questions.

This place made my shipping returns easy and painless. The new management team has won me over as a return customer with their great customer service. Thank you, guys! read more

Unfortunately, they are now charging $10 to pick up packages at this site. I have directed my online orders to this store many times in the past to avoid porch pirates and was never charged a fee for pick up until now. read more

New ownership is fantastic and very accommodating. Highly recommend. Used to come here previously and it wasn't good. Give it another chance. read more

Outstanding customer service! I ran into printing problems and they went out of their way to ensure I got what needed!

New management... amazing service! Clean, happy, and great to see this location back in business and in great hands! Glad to have you in the neighborhood. Thank you! read more

I LOVE this store! Everyone is always so friendly and helpful. It's super close to my house and has great hours :)

Service is great. New owners are very accommodating and kind. Helpful packaging my gifts, adding insurance I requested and proving delivery date. Come meet the new owners. read more