Quick service from super friendly staff. I don't think I've ever had to wait more than 1 or 2 minutes, even if there's a line of people when I walk in. read more

hey. this place ain't bad. there used to be younger lady that worked there that was super happy and friendly every time i saw her. the service has never actually been bad. at least with attitudes and such. however, they did totally screw up some of my documents by missing signatures on a couple of places and i lost about $10k hence the lower rating. read more

The owner should keep closer eye on employee's performance and customer service. There's a very pleasant, so professional so kind employee named Ava. She is so wonderful and coming from another retail management with multimillion dollar company, I would like the owner to know what a valuable staff she is to the business. Now, the reason why i give negative review to this business today is that i have been a loyal customer to this location for the past 15yrs. Yes there're many other locations close by and there maybe even a cheaper service locations near. I kept my business loyal to this location because of my established business relationship with the previous owner. Today, i had a very unpleasant incident that i'm thinking to end my 15yrs of loyalty to this location. There's an employee named KIERA, i always thought she was good as well til today. I normally use this location service for shipping items to my clients. Today i made total 80 copies of my work paper and she said i made 160 copies, that she reset the machine. i have told her kindly that i only made 80 and we can count. Her exact respond was "i'm not counting them you can count them!!!" Very unpleasantly. Then she accused me very rudely of causing this problem every time. she kept on saying "ONLY YoU every time this happens!!" Even pointing her finger at me in front of other customers waiting behind me. I couldn't believe what I was hearing and seeing. I was so shocked at her negative aggressive attitude toward a loyal customer when she is the wrong one. First of all, this is the first time i came in here to make copies in almost a year, i've been coming in here to send shipments. I was so surprise to receive such a respond from her so i did count, there were only 80 so then she counted and of course only 80copies. Did she ever even apologized for being wrong and wrongly accusing customer when she was the wrong one??? Ofcourse not!!! Luckily Ava had just walked in to start her shift and ofcourse seeing and realizing the situation, she apologized several times for the unprofessional employee with most horrible attitude named KiERA. When all this is going in what does KIERA do?? Still doesn't acknowledge the fact she as in service employee is wrong to myself a loyal customer with great patients. I could never allow such a service and attitude from an employee at my business. I will be contacting the store owner personally to address this matter and the reason is that not because i felt insulted and offended, wrongfully accused by an employee who can't even recognize what her position is as customer service, what attitude to have how to address the customers. I will address this matter to the owner so the owner can manage their business correctly, train their employees properly know what their employees do and who they are. Also, so that not another customer at this location will have this horrible unpleasant experience as i have today because pleasanton is a very small town if this keeps up their business will shut down for poor customer service. Hopefully the owner does appreciate my time to help their business and correct wrongs that occurs when they're not around. 3/29/15 I've edited my review and gave them better rating because the owner made effort to apologize and also Kiera admitted being wrong and apologized as well. Even though i did have an unpleasant experience, the fact that they took time and effort to correct the matter i must give them credit for. I will continue to use this location. read more

Came here for one thing, and discovered they actually do a little bit of everything in terms of mailing, notary, etc.. and most importantly, Very helpful, efficient, and nice staff. I will keep on coming for my UPS needs.. This location is nearest to me, and multiple parking spaces/spots are conveniently designated in front of the store. read more

This place has great new owners that are extremely helpful! AJ helped me the last time I was in to print something. My file was not compatible and he went above and beyond to help me taking way more time out of his day than he needed to! I have been in here many times sometimes for notary and sometimes to ship items and I always feel well taken care of!! read more

Wow. Could not be better. The owner, Ajay Guddu, is super-nice, super-professional, and he and his whole staff go out of their way to help. I had a problem with a package going via regular postage service, and they not only bent over backwards to make everything work out perfectly, but were so courteous, so patient. I don't know the name of the woman who works there, or the other gentleman who I think is also a manager, but each of them pitched in to help make this all come out right, and they both were smart, informed, and took a lot of time to research and resolve the issue. I am so impressed with their integrity, fair pricing, and a really rare sense of excellent customer service that you just don't see much anymore. I recommend them very highly. You will be so pleased. Truly trustworthy people, and a well-run business. I wouldn't go anywhere else. I also love that it's conveniently located and parking is a breeze. Oh, and they provide so many services -- printing, shipping, supplies, po boxes, notary, (I think they might even do document shredding?) it's really one-stop. I'm no stranger to complaining when businesses are bad, but this one is excellent. They deserve the five stars. I'm going to try them out for some printing services next, and will update after, but I'm sure it will be perfect. Great business. read more

Very disappointed in these guys today. I went in to the UPS store on 2/19/11 and paid $100 on my PG&E account. I then asked to pay another $100 with my check card. Alex, the employee working, curtly advised me that payments were cash only. After I asked, he informed me that there was an ATM at a nearby Shell station. It took me about ten minutes to return with another $100 and make the second payment. I received receipts for both transactions. My PG&E statement arrived today,3/11/11, and showed that I made only one payment on 2/19/11. I immediately called over and spoke to Mark, the owner. Before I even finished explaining the scenario he asked if I kept the receipts. I responded I had not and was hoping they could check their records and post the second payment. He responded by saying without the receipts there was little he could do. I asked if by "a little", he meant nothing at all. He said that PG&E has privacy rules and he could not access my account directly. I stated I was aking him to check his own records. My question being, "Did you put the second payment through?". I made a fuss and explained that $100 is a large sum of money for me. Mark said he would look into it and call me back. He called back two hours later and reported that on that day they had multiple $100 transactions within ten minutes of each other. I do not believe this to be true, but even so why don't they keep record of what those transactions were. The business I work at is smaller and apparently keeps much more thorough records. Mark said he would be unable to do anything. I cringed and tried to stay calm, I asked him to consider a scenario where I was to cut his lawn, he paid me $100, I gave him a receipt, and then never cut his lawn. Then when he was upset I didn't cut his lawn I said "well, do you have a receipt". He then just began repeating that there was nothing he could do. I said, "So you guys just pocketed my money?" He said no they did not. I asked him how he would describe it. He gave no response. I asked if there was a corporate office I could speak with. Mark said no, and that I should call PG&E. I asked why I should call PG&E if his employees didn't put the payment through. Guess what he said..."Thats true". I'm furious. So furious my vision is blurry. $100, poof there it went!!! read more

I've been a customer here for a few years. The service is always very fast and they have all the information for my usual package destinations in their system so it really saves time. I also like that they send the tracking number to me via e-mail. Mark is knowledgable and friendly, and I always feel confident in his delivery estimates and the accuracy of his work. I don't often write reviews, but felt the exceptional service here merited a good review! read more

I have been a loyal customer since 2011, it has hadit's ups and downs. Since acquiring new management I have found Ava and Kiera very helpful, friendly and just all around courteous. If you need and copying, shipping, office supplies or just a mailbox service I suggest you definitly check this place out. Someone is is always there to assist you in what ever you need with a welcoming smile and you may get a few laughes while you are there. i reccommend this place to everyone for any of the services I previously suggested. Hey ladies keep up the good work! read more

This is the BEST UPS store in the Tri-Valley! We live in Tracy and work in Livermore, and only use this UPS Store for personal and business purposes. We have been going to this store for 10 years and with the management change, we were worried we would lose the attention to detail, customer service and overall personal attention. Kierra has exceeded our expectations! Her customer service is excellent and her professionalism is what we look for in a business. This UPS store always stood behind its delivery and service, we are confident this will continue....but more importantly, the excellent service will continue. Thank you Kierra! read more