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The UPS Store

4.0 (4 reviews)
Closed • 11:00 am - 4:00 pm
Updated 2 weeks ago

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8 months ago

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Local

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10 months ago

The owner was extremely helpful with my fingerprinting issues. I recommend this store highly!

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11 months ago

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11 months ago

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Ask the Community - The UPS Store

Staples - This is the front of the program Ijah helped me with.

Staples

(64 reviews)

I recently went in for a printing job. I was impressed by Troy's knowledge and service. My project…read moreturned out amazing!

I ordered my first brochure ever. I was told by Staples printing staff employee... who turned out…read moreto be a manager... that if I printed on 60 lb paper or higher, the fold would be rough as it would tear the fibers and look bad... This is completely untrue! I have seen with my own eyes thick card stock paper folded.. and the fibers don't tear! So I did some research..this being my first brochure.. and I learned from both AI as well as later this morning from a professional printer's office... that what the manager said is completely uninformed. I ordered a brochure to be printed on thicker 60 lb paper yesterday and was going to fold it myself using a 'scoring tool' that prevents the fold fibers from tearing.. according to my AI research... I was very clear twice, "DO NOT FOLD" the brochure. I got an email last night my order was ready.. I went in to pick it up this morning, and told it wasn't ready. I replied I had received an email--The order was found.. but the brochure was folded! I said the order would have to be redone..as I was using a scoring tool, to fold myself so the fibers wouldn't tear.. and the brochure looked horrible.. the folds looked horrible, and the fibers were all torn on the fold. The printing person who had taken my order and was giving me such ill informed advice would turn out to be the 'manager!" She insisted my scoring tool wouldn't work! Seriously? The manager had no choice but to agree to redo the oder.. as they had not followed instructions. But I would have to come back tomorrow. Feeling a bit dismissed and worried about my hard deadline of tomorrow at 8 PM... I decided to call the store and speak to a manger just so they could provide some oversight and reassure me my product would be completed, as order by end of tomorrow. Guess who I was transferred to unknowingly? I I shared politely I felt a bit "put off by the way the employee in the printing department was handling the matter, and was worried that I wouldn't get the finished product in time. The 'manager' admitted to being that same person in the printing department..and then proceeded to become challenging and defensive..not at all understanding. The manager told me that she was getting ready to print my brochure this morning. and wanted to do it herself so it didn't get folded. Which doesn't make any sense, as the folding option is a like a side dish you order and would be on the printing instructions, unless the manager didn't write the order correctly. She was rather rude yesterday when I placed the order. I asked for one copy to be printed so I could have a proof, and she rolled her eyes and demanded to know if I was going to place the order. I told her that I had to see a proof first to see if I needed to make any more tweaks as I had converted from pages to pdf format! She wasn't happy with me. She also sat at a back computer and I had to talk very loudly to give my personal information like phone number.. etc.. But I digress.. In my phone call with this manager this morning.. who had just admitted she was just getting ready to print my order... I said, why can't you just continue with that.. and print my order so it's ready today... and not send me to the back of the printing line! After all, they made the mistake! The manager's said she couldn't do that because my order "was already printed." I said I would like some consideration. I needed a solution The manager needed to go on a tirade of defensiveness.."I don't want you do defend yourself, I want to focus on a solution.." But she couldn't hear me... she wanted to punish and blame, so she offered to cancel my order if I wasn't pleased! When I reflected she was threatening to cancel my job when I was now behind a deadline due to their mistake....I asked to speak to her manager and she said he "wasn't in." I asked for his email and she said he didn't have one." But she didn't offer to put me in touch with him at all. She continued with her tirade and said she was "cancelling my order" and she hung up. Wow. Turned out to be such a huge blessing in disguise. I was panicked for about 1 minute and due to my hard deadline.... I called the closest printing place I could find (MixxxMan), it was like finding an oasis in the staples desert. They could do the job.. they recommend 110 paper (much better than 60 lb), they score the paper, there will be no fiber tearing at the creases.. The cost would only be 20. more! They would proof for any alignment errors (a service staples does not offer). Thank you staples for canceling my order..now I am going to have a superior product from someone who knows something about printing. I only have to forgive myself for enduring rude, dismissive and disrespectful treatment because I thought Staples was the only game in town.

The UPS Store - shipping_centers - Updated May 2026

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