If you already have the printing label, well and good. If you have them print it out, ine piece or paper costs $6.30. What a joke!

It had the same experience as Ms Lee. I am a senior citizen Rich was extremely rude and was yelling at me and shaking his finger at me. Bending over the counter and continued to yell at me. I felt threatened and very unsafe , I will never go to this place of business again. I hope Richard gets the help he needs read more

Super friendly staff who go out of their way to be helpful. I drop in often with my Amazon return items, that have the return shipping label already on the box, and the fabulous staff allow me to leave it there, and they take care of it when they are not busy. I avoid the long line, and they are not pressured with another person in line. Always, the same or next day I get a notification from Amazon that my return was accepted. read more

So I needed to return something and went in here to get er done. I needed a larger size box and the younger gentleman was very polite. The issue I had was when he rang me up. $18 and change just for the box! Since I had already taped up my item, I was stuck. Then they wanted over $80 for the shipping. Ridiculous. I paid for the $18 box, went to Fed-Ex and shipped it for $40. Half the cost! BEWARE of price gouging here! read more

I go here a few times a week to ship to NY. Always friendly and great to deal with. They do a great job packing my larger items for me. There is another UPS store closer to my home but I prefer them. read more

Went to this UPS store to ship my package on my UPS account. The young kid at the counter became a bit rude when I told him I was going to use my account (Which I have my own discounts) They said they could not assist me in doing that but said I could use their computer to create the shipment on UPS.com. So I did. Printed out the UPS label, and handed it to rude young gentleman who then charged me 29 cents plus tax. I asked for what and he said because I used a piece of their paper to print my UPS label they could not do for me. I know, sounds strange and I'll pay for paper all day long, but his attitude was very poor once he saw I was using my account and not paying their prices. Guess they only want your UPS business if they are making the profit and not for the betterment of UPS as a corporation. I immediately called my UPS account representative to report this. read more

They don't take UPS account numbers for payment. If you have a UPS account, go elsewhere. As a franchisee, this is a choice they can make, but one that caused me to pay DOUBLE what I should have. :-( I have been educated. read more

Just a shout out to the team at the UPS store by WalMart. I had to go in to drop off a package to ship this morning (Saturday). As always, the team there is friendly and very helpful. Thank you! read more

I needed to have a mailing label printed out from my phone. I am on the road for work and do not have a printer. I just emailed my Poshmark label to the store email and Wa La, the store could print it out right away and ship my package, They also had super cute padded mailing envelopes so I will be back for sure. Great shout out for the 2 guys who helped a sista out! read more

We have been customers for over 6 years. We find the service very friendly but there is much room for improvement. The prices of the mailboxes have increased quite a bit over the past 6 years. We have also had our mail misplaced many times and have found other people's mail in our box as well. Mail is sometimes already there but not in the boxes for hours (you never are quite sure when it will be placed in your box). We drive 30 miles to pick up our mail and no effort is made to find it in the stacks if we arrive before the mail is placed in the boxes... so we have to find something to do until they get around to it. We believe they can do better.... read more

I ship a lot. But I wasn't in my normal area, so I tried to use this store. Never again. The gentleman (Mr. Jim) who helped me was wonderful! However, when a very rude woman came to help him with my order, she rang up charges that I didn't approve, or even understand. I had two packages, and I had to purchase both boxes. Which she charged me for, no problem! Then she charged me $1.99 per box for tape. Tape on 2 boxes costs almost $4 at this store. I did not have any packing material or peanuts put in my boxes. This was a cost for tape to close the boxes. I said that I thought that was pretty steep for tape, and she says, "That's what we charge!" So they got my $4, and I hope that they don't get yours! read more

Horrible rude service. I went in to mail to masks in an envelope to my sister in Portland and they tried to gouge me $12. When I questioned it and said I just wanted regular postage an older man named Richard came out from the back and started yelling at me in front of customers saying ma'am we have to pay our bills to and if you want discount rate you can go to the post office he was literally yelling at me! I have never been so humiliated or embarrassed. If I treated customers like that in any job that I have ever worked I would've been fired!! read more

The price plus the service makes you want to avoid this place as much as possible. First of all, I have been this place quite a lot because I sell collector items on mline and have quite a lot Amazon returns which make this location very convenient for me; and to be fair, most of the hired employee here are fairly nice, including the older guy who is the owner. But recently the wife of the owner are there quite often, and almost every time I am there she has that unfriendly look. To be in a service industry, she really doesn't understand how to deliver a sinole service. Today was the final draw. I came in with a prepaid package by Dell, but for some reason the email only contained the receipt (with tracking number), I figure the email was given by UPS, the drop off store should be able to take care of it, so I went in anyway. Long story short, at the store they said they cant ship it without the label and they cant produce the label even though I have the official email from UPS with already made tracking number. Honestly, this is fine, but it's that old lady's attitude that really annoyed me. The initial guy who basically said the same thing to me was in a completely different manner, but he said she is the boss so he wanted to confirm with her. She basically made it sound it's not their problem even though it is an UPS store, only their parent company. I almost wanted laugh at that statement, because UPS is their parent company, it's even more reason for them to provide service for them, a good service. She end up trying to get me out of there by giving me an UPS number. So I decided just to call them right there. After speaking to UPs on the phone, they were able to point me the direction to get the actual label, and said the store should be able to help me print thr label there. So i asked another lady who worked there to help me out. Just right before she was going to help me, the old hack stopped her said it would cost $5!! Really?! Its going to cost me $5 for printing an UPS own label so UPS can ship out this box which is already paid for!?? Again, it's not even so much about the money, it's the principle and her attitude pushed me to write this long negative review. I am sure people would still go there simply because of the location, but I will not be going to this store ever. I know for a fact that the store in the Galena shopping (a mile away)center is not owned by the same owner! read more

This ia only one of two UPS store that is open on Sundays in Northern Nevada. Walked in and the guy working today couldn't have been any friendlier and helpful! read more

I love this UPS & drop off packages all the time there. Always friendly & nice. Hardly ever a line. They do a great job making the customer a priority!! read more

Beware! The older female clerk is a shady one. She tells you are saving money by combining two pqckages in to one of their boxes and, before you know it, shes putting on the label and paying for packaging equal to the amount you woukd have paid for sending the two original. Horrible customer service. She does this all day, every day, most people do not. If you are going to upsell for your benefit, inform the customer of the charges and let us decide before going through the whole process and giving all of your information. If I ever have to use a UPS store again, it wont be that one. read more

Very easy to work with and fairly easy to get to. Right in the shopping center on the corner of damonte ranch and South Virginia I've been in here a fee times and they've always gotten me in and out. It's nice to have a quick pace at the mail center and they are always present with me as well. 4 stars to ups store here. read more

Wow! Raced in before a meeting with urgent need for printing. The extremely helpful clerk not only processed the four emailed attachments, he also offered the qty discount that I wouldn't have known about otherwise. He was pleasant, friendly and efficient. Yay! read more

Unbelievable customer service and great can and will do attitude. An absolute pleasure to do business with.

Friendly staff, very busy before 3 PM, but around 3 or 4 PM, it slows down. Doing business with them for 2 years and very happy.

In late June I had called around to a few other shipping businesses to get prices to ship a small box to Las Vegas where my daughter was at on vacation. Everyone was outragous in prices (upwards of $60 at one place), so I called my local UPS store here on Damonte Ranch Parkway to ask for rates. Andrew answered the phone with amazing customer service. I told Andrew what my package was and asked if he could give me a rate, he was so great at helping me! He got me the rate right over the phone and very nicely told me that there was only 15 minutes left till the last truck of the day left, but assured me if I got there he would take care of me! I live only 5 minutes away from the store, so I jumped in my car and headed down. When I got there, there was 3 people in line ahead of me. I was concerned becuase Andrew was there all by himself, later I found out that his supervisor was on vacation and his coworker called out for the day, and I was worried my package would not reach my daughter. Let me tell you how impressed I was! Andrew was amazingly sweet and speedy with every customer, his multi tasking skills were through the roof! He was answering phones, weighing packages, helping customers, dealing with drivers, all at the same time and everything was running so smooth! He helped the people in front of me, and when I came to the counter he saw the destination on the package he realized I was the one who had called a few moments ago, and he was just the best! I have never seen anyone give customer service like that before!! Andrew is the reason I will ship with UPS from now on!! What a great guy to have working for your company!! 5 stars all the way around! read more

I used the printing services of this store few times. They always give you a feel that you are the most important client in the world. You are greeted as soon as you open the door with a friendly smile. That makes a huge difference! They are quick to do whatever you need to be done. If there are any questions it is always resolved to your greatest satisfaction. It is a real pleasure to do business with those guys. Lots of thanks to store manager Andrew!!! I highly recommend this place for any services they provide!!!! Elmira read more

I just visited this UPS because it closer to my home. I usually go to the UPS on South Medows Parkway. I went to the UPS on damonte ranch and i needed to have a document Notarized. I am happy to pay $5.00 to have this done and by the way this is the state of nevada authorized amount a Notary can charge. When it was time to pay the owner told me i had to pay $15.00 becuase they charge $5.00 per witness! Then he proceeded to tell me it was a state law, until i questioned him and challanged him on this and he backed down and said that the fee we charge i then told him he should let his customers know they will be paying $15.00 rather then $5.00 Save yourself time and money go to another UPS store where they will charge the proper amount and NOT charge you for a witness fee. read more

Went in for a passport photo. I was not super happy with the picture quality, so I asked (politely) to have it retaken. The owner/manager refused. Additionally, he want to charge me the full amount for a second photo. By the way, the picture cost 13.00, but CVS just 3 steps away only charged 10. I took my business elsewhere, and I will not go back there...ever. read more

This " UPS " Store doesn't supply UPS shipping boxes or bags, only envelopes. They are more than happy to CHARGE for such non-UPS items. What a joke! Are you a UPS shipping store or not! read more

We shipped two large boxes at the same time to Venice, CA. Shipping charges were for 448.00. One box arrived and was left on the doorstop without signature as requested. The 2nd box never arrived so after checking we found out the box had been returned to Reno as undeliverable. After checking with UPS store they said they could not leave the box and they checked three times and we would have to pay an additional $224.00 to reship the box. The attitude was were UPS, there is nothing that we can do and you are out of luck. Never use this store as the service was terrible. read more

I find the staff here to be consistently and extraordinarily excellent. They always make a special effort to serve me quickly, and all of them are exceptionally polite and friendly. You're paying for a service at a place like this, of course; I always get good value. If you want to get something for the cheapest price, and you don't value your time, go wait at the post office or CVS. If you want to use your UPS account, then make sure you've got the label printed before you get there. If they have to do the work for you, then it's fair that they are compensated for it. read more

If you would like to share your weath with the owner of this company....this is the store to send your packages, envelopes, etc. I was sending 2 valentines day cards to my grandschildren...and it has stickers included with the card. I knew I would have to pay xtra postage to send these.....but not $4.80 each..What? These are NOW considered mini packages...and you must pay for a package not an envelope by weight - according to the lady behind the counter. She did not print the "stamp" out while I was there and when I called back and asked about the price and why she did not do this.....the guy that answered the phone said he was using the regisiter that printed out the stamp. As I came back for a refund.....she had no trouble printing out the stamp for other packages etc...Why? because it was alot less than they charged me. I have sent so many cards to my family in Phoenix....including alot of stickers enclosed.....and never have I had anything returned....I have always seen them "weight the item" that was how the amount was determined. Now there is a NEW rule...so customers beware! Its an owner thing....not a USP thing. Its a small business I get it...but tell the truth to the consumer! there are fees that the owner gets...so now we all can go back to just using the United States Post Office and save alot of money. Dont be fooled by their "its a law" thing! I did get a refund...they did not hassle me about that! read more