Great, quick and friendly service! Exactly the kind of interaction I was looking for. Thanks so…read moremuch!

The store is very welcoming & helpful. Kevin, FedEx employee who serviced me was highly efficient &…read morehad a great attitude. He was patient in answering my questions too. For me, whenever I've been to Short Pump, VA FedEx office, I've gotten wonderful helpful service.

David and the team at Pakmail were very helpful and efficient. They helped us choose the most…read moreappropriate packaging and method of shipping (both in terms of delivery dates and cost) for the items we needed shipped. The folks at Pakmail got numerous items packaged such that our items were well protected and ready to be shipped in a very timely manner. We'll definitely use Pakmail the next time we need things shipped from Manakin Sabot. Thank you, David.

David Fitzsimmons and the folks at PakMail did a fantastic job in safely wrapping and shipping a…read moredelicate antique clock to California. The recipient called to highly praise the way in which the item was carefully double boxed, padded and insulated from the rigors of shipment by U.P.S. ground. It's great to know that PakMail can be trusted with delicate and valuable items. I would not ever hesitate to bring other items to them for shipping!

This business is solid. The owner has been friendly and accommodating. My partner and I have…read morebeen with them for 3 years. They are always ready to assist. As my partner pointed out, the owner is amazing and our mail always gets to us. We only had a problem with one employee in the past not putting package slips in our box. It is so important that we do business with thoughtful and friendly companies. It is important for a business to not be rigid... and treat us fairy. The prices are reasonable too. We like Post net. *Too bad they do not have a branch in Roanoke VA. Fingers crossed. Ups in Roanoke had been the opposite of has proved opposite at one location, We tried to deal with UPS but that was disastrous! Post Net is a great company and they do their shipping through Fedex. Great business. They seem to care! We are staying.

Rude unhelpful and dismissive is how I would describe the staff I went back a second time because…read morethe location is convenient thinking maybe it was a fluke or an off day and same deal. Disgruntled and grumpy employees

I hate to be that person leaving a bad review at a big chain retail but jeez the people working…read morehere must hate it. I tried shipping something and the guy quotes me $120 for the label and $50 for the box. He told the guy before me the same thing! My guess is he's just deliberately quoting with the highest rates so people don't buy it and he doesn't have to work. Smh. I went online and bought a UPS label for $18 and packaged it myself using a makeshift box. Crazy stuff.

Drew the manager is awesome. He is always upbeat and helpful. He has a good team as well…read more As we rent a mailbox at this store, we are regularly in the store to pick up packages. If one of the other team members can't find our package in the back, Drew ALWAYS can. Thanks for the great service you provide!

Great customer service! Cashier is very friendly and is…read morealways trying to save me money.

I've been coming to this Staples on Pump Road for years, and the customer service is consistently…read moreoutstanding, but this last visit truly went above and beyond. I needed to have an item shipped to the store and held for about a week, and the manager, Jordan, handled every detail flawlessly. He stayed on top of everything and made the entire process smooth and stress-free. On top of that, I ran into a few complications with my order, and Jordan didn't hesitate, he quickly figured it all out and got everything taken care of without any hassle. You can really tell this store is well-run and that the employees are treated well, everyone is friendly, helpful, and genuinely seems happy to be there. 11 out of 10 stars for Staples Short Pump! Highly recommend this location for both service and professionalism

Post National is directly across the street from our condo we've used them for passport photos,…read morenotarizing legal documents, copies, and UPS drop offs. Friendly and knowledgeable staff they come highly recommended.

I don't usually write Yelp reviews, but I've been going to Post Nation for the past 3 years and…read morehave had nothing but excellent service. They've helped me with UPS, FedEx, and DHL shipments/returns and are always speedy and helpful. They offer so many services and are just the best

I've been coming here for years! Great staff run by Ralph! Thank you to Ralph, manager, Nanette,…read moreformer manager Fred, Angel (not sure if she's still there???), & others! Thank you Ralph for suggesting laminating my paper! signed the Lebanese guy in all black that comes in every Monday! Thanks!

When I walked in, she saw that I was a foreigner and did not say hello to me. Then there was…read moresomeone behind me and she greeted her very warmly. I have already told her that this is not an apology. It was obviously that I came first. I was in the line and she first printed it to the people who came after me. Tell her about this matter and still don't want to take care of me and print it out for me. Without saying a word of apologies, I told her that I only need two copies for me and she printed six copies for me. Be sure not to come to this store with a bad service attitude, and it feels a little bit racially discriminatory.

My wife and I went to the UPS store to have passport photos taken. Sheena was the person who…read morehelped us, made the photos, etc. She was very friendly and made the whole process quick and pleasant and easy. My wife mails regularly at this store and the packages go out very quickly. My daughter has a mailbox in this store and has been using UPS for several years, very happily. The people who work in this store are friendly and effective. They know what they are doing and the mail we send there gets delivered quicker than from the USPS.

The woman behind the counter was so rude. There were 3 people in the store. She roughly directed us…read moreto use the self-help kiosk. I went over to use it and the computer asked "does your item fit in the plastic bag?" It didn't, so it directed me to go back to her. She then rudely demanded that I hand over the items and didn't look at me the entire time. She treated me like I was an interruption of her day rather than the purpose for her to be there. This chick doesn't seem to realize that she has all the control here. Nobody moves until she gets to them. The ball is all in her court, and she's treating us like we're the problem. I get that some people have issues, but don't take it out on other people. The UPS Store is ALWAYS like this. It doesn't matter which one I go to. I suspect it has something to do with the work culture at UPS. When I have a choice to go elsewhere, I do.

Professionalism is non-existent. The rudeness, in fact, is systemic. Just look at previous reviews…read more The owner and manager are both vile people. I will never step foot in Carytown Pack & Ship again. While the junior staff is fine, the manager, Stephanie Clark, is completely unhinged. I went in to pick up my business mail--something I've done for months--and was met with a screaming tantrum. She slammed her equipment on the counter and began yelling at me in front of a store full of people because she wanted me to use an app instead of just showing my ID. To make matters worse, she then refused to give me my mail--a criminal act (theft) and federal offense since it's U.S. mail. If you are a business owner, do not trust this place with your documents. The lack of self-control from management is startling and the "customer service" is non-existent. Avoid if you actually want your mail. Or even if you just expect a modicum of a normal experience.

I have been going here for years. Highlights include Stephanie Clark, who has always been…read moreefficient, knowledgeable, and helpful. I have never had a problem with any other staff member. Always my go to for shipping of any kind.

The postal carrier from the Ridge location on Patterson Ave is the worst. They have logged a…read morepackage in as being delivered but I never got it. When you call, no one answers the phone. Most recently, they crushed a 9x12 hard cardboard into my tiny apartment mailbox. The company sent me a new item and guess what? The hostile mail carrier crushed the replacement!!!! Big letters on the bottom-"DO NOT BEND" Kelly from the PO called, left a message to call her but again, no one answers the phone. They are worthless.

Branch closed due to storm that happened 3 days ago. Claim the internet's down. Only the PO can get…read moreaway with this