Staff is always ready to help and knock out whatever a customer needs. I have gone in there needing…read moremultiple documents printed and notarized and they make sure I leave better than when I arrived.

Showed up on Saturday, July 17th at 9:20 AM and they were not open, despite their hours clearly…read morestating they open at 9:00 AM. This is the second time this has happened to me recently. Showed up on a Sunday well after the time they are supposed to open and they were closed. I wish they would put a sign on the door as to what their status is so that customers know if they should attempt to come back. The previous owner was so great and kind, the new owner is missing the mark.

This place puts to much of a premium on shipping. First I walked in and bought 4 boxes and…read moreshipping tape. I asked about cost and they were $15 more than UPS store. I even showed him the receipt for UPS. His comment we cant do nothing about shipping cost. Yes you can, you price match to keep a customer . Then they don't give AAA discounts and/or military discounts as well. Needless to say, they got my business once. Well wont happen again, will drive to UPS even through AIM is 2 blocks from me. Also the proprietor attitude stinks. No Thank You, No appreciate your business, No Thanks for your service. I would not go back here to send a .73 cent envelope. They'd probably charger $73.00

This Center provides convenient service. The workers are helpful and pleasant. AIM MAIL Rocklin…read moreprovides so many services which saves on gas and time. Customers don't have to drive across down to the post office or the UPS store, etc. Thank you for your great service and convenience.

I had an overnight package and I ran into Eddie in the parking lot at the service center of Sierra…read moreView he is the driver . He was pumping his fuel and I asked him if the service center was open and he said no but he took care of me anyway and made sure my package got taken care of . Thank you Eddie you rock buddy

Great customer service and willing to fix errors (NOT caused by them) and assist customers. Thank…read moreyou to Rose and Debbie!!! They are extremely professional, knowledgeable, and passionate about their job!

Special thank you and shout-out to Rick and Jon at Fedex Rocklin for their excellent customer…read moreservice! My husband wanted to get a foam-mounted poster printed for a car show that Sunday. In the past, we had printed a poster at our local Staples store but this time we had to look at other options since in-store pickup wasn't available and we would need it delivered. We did some research and found that Fedex pricing was comparable AND the poster would be ready within 1-2 days, which was faster than other options like Office Depot, Vistaprint, Signs.com, etc. We uploaded our file on a Tuesday around noon. The estimated finish time would be Weds, which was perfect. Then around 6:40pm on Tuesday, we received an email saying that the poster was ready for pickup. Since they close at 7pm, my husband was excited and decided he wanted to pick up the poster before closing. When he came home, he was clearly very disappointed. The colors on the poster were a lot darker than anticipated and his blue car ended up looking like a black car! We weren't sure what to do, since it could have been our fault with the photos, right? And since the poster had already been printed, there was a chance the company would say, "Sorry, we went off your file and you have to accept the finished product." That night, we were kinda bummed.... I did some reading and research (on Reddit forums, lol) and many posts mentioned that print shops should be able to adjust the colors on their printing. I remembered back in my teaching days, when I was at the copy machine, I'd turn the darkness on my originals higher, so maybe that was what happened in our case---the darkness was too high. We decided it was worth a try to ask Fedex if they could somehow print it with lighter tones. Honestly we were kinda apprehensive when we walked into Fedex that day. Fortunately we were greeted by Rick, who listened to our woes and was super understanding and helpful. Soon Manager Jon walked over and we explained our concerns. I was so impressed by the patience and attention to detail that both of these employees showed us that day. Long story short (guess it's not that short anymore), a few hours later, Jon called and said he had adjusted some of the colors and that the poster was ready for pick up. When we got there, the reprinted poster looked so much better. My husband was so happy and grateful, because now he had a poster he could be proud of. We know redoing the poster required extra time, effort and printing costs for Fedex, so we are very thankful that Manager Jon took the time to make a customer satisfied. Excellent customer service and two wonderful, friendly guys who made the whole process enjoyable and boosting Fedex's reputation in our mind. Now if only Fedex would accept USPS packages for drop off, they would be perfect! ^_^ Thanks again, Rick, Jon and Fedex Rocklin!

Charlotte rocks! The customer service couldn't have been better. She guided me through my…read moretransaction and made sure I had everything I needed!

My contact at FedEx is trying to fix the issue…read more FedEx ground...for several months now packages have been arriving at another address. I call the 800 go FedEx over 20x and issue is never resolved and cases closed. I called into this location and expected a call back as promised. No call back. It seems like nobody cares with this company.

In the past 10 years, I have seen the USPS postal service become VERY unreliable for incoming and…read moreoutgoing packages and mail. Many sent items and expected items have been lost or stolen. Even certified mail or return receipt mail goes missing frequently. Seems that USPS only really cares about your package if you use the more expensive priority mail. Even then with the tracked priority mail, I have had packages go missing. Unfortunately, if you have to ship to a PO Box then you HAVE to use the USPS. In those cases, I always use Priority Mail. UPS has a better record than USPS but still mistreats and loses packages. I have had the BEST success with FedEx. I have only ever had one package lost. According to FedEx it is still circling Nashville. When using FedEx I have the best service and experience when I go to the corporate ship point on Nichols Drive. This is where the packages go to anyway, so I go straight here instead of the FedEx Kinkos locations. I have had a MUCH better experience at Nichols Drive than ANY FedEx Kinkos location. Paulina is a consistently excellent employee at this location who always provides excellent customer service. I use the cheapest ground option and allow plenty of time for shipping when I can to save money.

I don't know why this place gets a bad rap, but it's excellent service and they always greet you…read morewith a smile. Thanks for the great service.

I went into this UPS Store location simply to mail an envelope and was surprised when the employee…read moreimmediately began collecting my personal information and asked for my driver's license. When I questioned why that was necessary just to mail a letter, I was told they needed to add me into their system to "make things easier next time." Another employee chimed in and said this was "standard." I made it clear that I did not want my personal information stored in their system just to send a piece of mail. The entire interaction felt unnecessary and intrusive, so I trusted my gut and left. I then went to the local USPS office up the street, mailed the same letter without having to hand over my driver's license or personal data, and it cost significantly less. Based on my experience, I would avoid this location unless absolutely necessary.

This is a strange shop that is full of clutter! Makes me wonder if my package will even be…read moredelivered or picked up accordingly. The clerk takes forever to acknowledge you when you walk in. Takes a long time to deliver a receipt.

How is this place even in business?…read more I went to this place as a first-time customer to mail a small package, and I immediately regretted it. When I walked in, the atmosphere felt unwelcoming -- cluttered, disorganized, and unprofessional -- but I decided to give them the benefit of the doubt. After saying hello out laid, there was a man sitting in the back who didn't acknowledge me at all, and a woman behind the counter who was not friendly with zero acknowledgment as well. When I asked for help choosing the right box size, she just pointed to a shelf behind me instead of assisting me -- unlike other postal service locations I've used where staff actually help find the proper box. As I looked through the boxes, none of them were the right size. They were all too big and she knew it. Then the man in the back told me to use a box he had -- which turned out to be a used box with used padding, already labeled and opened from a previous shipment. I figured they were offering it as a free courtesy, which would've been great! However, when I got my receipt, I saw they charged me $6 for a used box and used packing materials -- bringing my total to $26 for what should've been a simple $20 shipment. Charging customers for reused materials is completely unacceptable. Let me say that again just in case it was missed. I got charged for used packaging. Between the disorganized setup, poor customer service, and questionable business practices, I won't be returning. I'd recommend going elsewhere if you want professional service and transparency.

I have been a box holder the last 3-4 years. I am in often, have packages delivered there regularly…read moreand enjoy the excellent customer service with each visit. I would highly recommend to anyone. UPDATE: I just wanted to take a moment and update this review. Their service remains outstanding! Thanks for everything Kevin:) Olympus Pointe Landscape Inc. Update: still loving this place every time I come in. Really appreciate the level of customer service and knowledge. Thank you to everybody that works there!

Mail Boxes Plus is very disorganized and poorly run. I waited for quite some time while the only…read moreemployee (possibly the owner) was chatting with another customer about her dogs. When I finally asked for help faxing a legal document, the fax machine/copier wasn't working because the feeder was broken. I then decided to just mail my documents instead, but I needed certified mail, which requires a postage meter not stamps. Unfortunately, there wasn't enough postage loaded on the meter, so I was told I'd have to use stamps, which doesn't work for certified mail. Overall, a frustrating experience. The business seemed unprepared, unorganized, and unable to provide basic services. I won't be returning.

I must have not gone to a Staples in a while. It caught me off guard that this particular location…read moreis shared with Party City? Very interesting! I actually only came by to return an item that was purchased through Amazon. Walking in brought some nostalgia - big space, a lot of items and a sparse amount of customers. Many were at the printing section. I was also rather confused they were selling a lot of other items that weren't office related (ie: food and miscellaneous items). As for my Amazon return - There were two people ahead of me, both brought a ton of items...I didn't realize this was a thing...to buy a ton of stuff through Amazon only to return it but that's another topic altogether. The one worker did his best to get through all the customers items - by the time it was my turn, at least 4-5 people were behind me. He processed everything quickly for me so that was greatly appreciated - and within a few minutes everything showed up on my end. Overall, good experience. Thanks!

Hostile, unprofessional, and completely unacceptable behavior from multiple employees. Staples lost…read morea major business opportunity today. I visited the Staples at 6770 Stanford Ranch Rd, Roseville, CA on 8/29 around 2 PM, and the experience was so shockingly bad that it cost this store -- and likely the company -- a significant purchase opportunity. I came in not only to complete two returns (a Happy Return and an Amazon return) but also to evaluate Staples as a potential vendor for a large bulk order of equipment and supplies for multiple offices. I never even made it to the shopping portion of my visit because the customer service was that hostile. The store layout was confusing and the signage contradictory, so I approached the balloon desk for help. The female associate dismissed me, pointed vaguely toward the Amazon lockers, and when I said I was confused, she condescendingly told me to "use my eyes" and marched slowly while pointing at arrows on the floor as if I were incapable of understanding basic directions. When I told her she was being rude, she replied, "I'm autistic," as though that excused her behavior. It does not. At the register, things escalated. Before even greeting me, Rhett loudly said, "We have to deal with customers' dumb questions all day!" He repeatedly talked down to me, pointed in my face, and ultimately yelled, "If you don't like the way we do things and think we're rude, pack up your returns and get out!" He shoved an Amazon contact card at me, clearly trying to avoid doing Amazon returns altogether. He also gave me incorrect instructions about where to complete my Happy Return -- proving the confusion I originally asked about was valid. As I walked to the correct area, he used the store communication system to portray himself as the victim, prompting another associate to make passive‑aggressive comments about "rude customers" within earshot of me and the only other shopper in the store. The Happy Returns associate then watched me stand in line without assisting me for an extended period, despite the store being nearly empty. This location is being run by employees who are openly hostile, dismissive, and unprofessional. Their behavior didn't just ruin a simple return -- it directly cost Staples a substantial business purchase I was prepared to make. I will not be returning, and I will strongly advise my firm to avoid Staples entirely.

Welcoming service and they helped us exactly what we needed No matter how small or big the job,…read morethanks :))))

A few months ago, my husband had an idea to create a calendar for his car enthusiast friends. I…read morehaven't done publishing in a while but figured I'd brush off the laptop and see what could be done. After creating a file, it was time to find a printer. We looked online and debated sending out the project to mail-in companies but then decided to come on Yelp to possibly find someone local. Discovered Minuteman Press. My husband said that he remembered Minuteman Press in different locations, so we realized it's a chain/franchise. I called the Roseville location and was told that they could do calendar printing but they were unable to give quotes without seeing the project in person. So in early December, we stopped by with a flash drive. The location was easy to find and had plenty of parking. We were greeted by employee Courtney. We had expected to get a quote right then and there but found out that quotes would be given via email. I guess it goes to the owner/manager who gives the actual price estimate. We were anxious to get the price quote since it was early December and we wanted to have everything mailed out before the new year. We received the price quote via email the next day, I believe. I was very impressed by their system---you could change the quantities in your order and it would adjust the price and the down payment amount. Originally we wanted a quote for 20 but after seeing the quotes for 40, we opted to do that instead. Their employees are quick at responding to emails and everything is very professional. They'll even print stickers! We picked up our calendars in mid-December and were pleased with the results. Pricing was great and the turn-around time was reasonable. We had a small issue about the hole punching on a few of the calendars but they've promised to redo those few for us. They have an amazing Yelp discount on your first order so make sure you take advantage of that! So glad to have this business in Roseville!