This store's products as SO grossly overpriced that I refuse to shop there again. Some reviews criticize the staff, but I will not. If you need something sold here, try Office Depot, the post office down the street, Dollar Tree, or anyplace else. Even Tiffany and Fendi are likely to be less expensive! read more

The two bright lights in this store location are Karina and Jessica. Great Notary service by Karina and excellent customer service by Jessica. Except for these two outstanding customer service workers, the rest of the staff I have encountered offer low quality service. Three times this store location has faxed sensitive documents to the wrong number. Multiple times copy orders have been hastily completed and the copy machines are often jammed with no one available to service the machines. I am a San Carlos resident and want to support this store location; however, consistently the service is rude, sloppy, and shows a lack of attention to detail. It is worth driving to Belmont or Redwood City and to skip the horror that often waits you at the San Carlos store. read more

I don't know. Maybe we are just lucky, but we are thoroughly happy with this UPS store. All the people are friendly and customer service is more than fine. They know my wife and myself, along with out two little dogs. We get personal attentions from any staff member that we have worked with. read more

UPS stores for me have always been cut and dry, in and out service. Now while that combination makes for terrible sex, I greatly appreciate it at a postal store. Four stars for quick and efficient service. read more

It is worth time reading the lower end reviews. I've experienced the same or similar problems. Perhaps the positive reviews are accurate -- but it is still rolling the dice to do business here. Yes, there are some good employees. But there are too many providing poor service. I wonder how long before UPS acts on all of the complaints? The post office might have a little longer lines, but there is no revolving door of employees. And the employees of one post office are trained the same as at all the other offices. I travel a lot on business and can say that the San Carlos UPS store is one of the worst I've ever used. I have stopped using this location. (As a Yelper, I also find it interesting when management does not answer negative reviews. That also shows how much they care about customer service). read more

Tried to get a document notarized that required a California Jurat. Guy behind the counter didn't understand what I was talking about at first, even arguing with me about the need for it. Turns out the usual notary was in plain view, taking a break, I assumed, at a computer available to clients while she apparently dealt with what looked like a personal shopping matter. She had performed notary services for me recently that required a California Jurat so I knew she could clarify, but it was too late; my form had already been notarized and to notarize the Jurat would double the price! I left in disgust because I felt the guy behind the counter should have known what to do. read more

Bad customer service! Kavin screwed up Passport photo and when we asked to redo, he charged again. I guess the place is not getting more of our business, not too smart for $16.30 :) read more

Why does this place have such awful reviews, these guys are awesome I go here everyday and the customer service is excellent. On a second note people complaining about pricing should really stop their whining this is a business, if you don't want to ship with them how about you deliver your package yourself. read more

Love the lady work there. She were helpful and super friendly!! I'll definitely come in back here instead of drive to the post office!

This is the most unhelpful place to get anything packaged. I went not just once, but twice, to get a frame packed and shipped. The three separate people on two different days were extremely unhelpful. For packing and shipping needs, a carrier pigeon would be more helpful than the staff here. read more

Went back today to give these guys another try. Same horrible service, same bad attitudes, same high prices. If you hate your job so much, go work somewhere else. read more

I agree with the other reviewers. the service could be better but it had improved since I first used this place. it's close to work so I have used it more than once. the wait can be quite long though. read more

I am really disappointed in the attitude taken by the staff there. I have been a customer there for over 5 years, and for the second time, experienced extremely rude and unprofessional service from Albert. To the point that I felt that I was being punished for doing something wrong. Exactly the opposite of a service oriented, how can I help attitude. From this day forward, I will go to the Belmont and Redwood City stores, even though I live in San Carlos. I would recommend that this store not be supported by our local community. Jim R. read more

This place lives up to it's low reviews. In a rush I showed up with one box that I did not tape up. Instead of just helping me out with 4X4X4 box I was told by a lady, I forget her name but she was of Asian decent to purchase a roll of tape. This was in addition to two people being in the store but only one acknowledging their customers. read more

O.Z. I've used this store for years even before Albert, which by the way was run much better and with a smile from all employees. The one and only time that a package is lost Albert was completely unprofessional and no help at all. We traced the package on UPS's website and it stated they never received the package!!!! Albert refused to help trace the package and said he would get a report back to us from UPS within 4 days. I've called the store twice and still they have no idea and refuse to pay for a new shipment. Albert was of no help whatsoever!! My last conversation with him was he would get back to me when he has heard something. Even though his first promise was I should hear back within 4 days, it's been 10 days today and no word from him. GO TO FED EX IN REWOOD CITY, THEY ARE '"FRIENDLY" AND "HELPFUL". !!!!! AND THEY "SMILE". Lesson to be learned: Whenever you mail something through Albert and others do not expect it to get there!!!!!! NO GUARANTEES, NO REFUNDS!!!!! read more

Terrible service! Do yourself a favor and go to the Post Office or find a Fedex Kinkos. I went there to ask a question about a UPS Waybill #. They said I had to go online and get the info. Worse yet, they said I could use their computer but it would cost be $1.25 just to get on...unreal. You can't even get UPS info from a UPS store without it costing you...will never go back! read more

Very Sad......The reason for the star is because they were OPEN. Sent out a box UPS for my sons birthday, four days later the package ends up on my door step? I took the package back asking what happened, the man who helped me originally said it was because of the existing label on the side of the package. The address on the old label was crossed out but apparently that was not good enough. He did not spot it on Monday and neither did I. Not only was he rude and defensive about the situation he was unwilling to reship as I had already paid!...it was MY problem that UPS and the UPS store employee are incapable of shipping a simple package to southern California. NOT the first bad service that I have received there BUT definitely the last. read more

I have used this business several times for notary services. Albert is a funny and personable guy who seems to really care about his customers. I have not had any experience with others at the UPS Store, but I have noticed employees interacting with customers on a first name basis. read more

Worst place ever! I will never ship or buy anything from this location. I went in to get a packing list/shipping label holder and was met with excuses and asked to pay for it, which was ok with me. But he still would not even sell me one. Instead asking me to bring the package in and I explained it wasn't ready yet. Then I asked if he just did not intend for me to have one and his reply was "that's pretty much right" My middle finger was my reply! They are not getting a single cent from me and I will discourage anyone I know from patronizing this business. read more

Completely screwed up my shipment by not giving me a tracking number and then promising me that I have $800 worth of insurance but there's no indication on the receipt. If this package doesn't make it to the destination, I may accuse them of stealing. read more

Great place, great people. Always helpful, well trained, friendly, and truly interested in answering your questions and helping you with your shipping, copying, emailing documents - whatever the challenge. Worth a trip read more

If you need to use any services other than shipping, be prepared to pay at least double what other UPS store charge for the same service (in this case shredding). UPS controls shipping, but for all other services its what the traffic will bear !! No stars from me for when I asked about an adjustment, they said "too bad". read more

I love this store. People are nice and very helpful. Today I needed to send a very delicate piece of art to New York. Two employees guided the process, and they know what they are doing. I used to work for a museum in San Francisco, and I know the care that is needed to ship a work of art. The men at this store did it right and well. I will return! read more

I walked into this store yesterday for the last time since the last 2 times I have gone in, I walked out without getting anything done with this business. Yesterday, I went in and had to wait in line while the one person behind the counter helped another customer and the other was socially chitchatting with someone, aware that we were standing in line but just ignoring us. After about 5 minutes, the other customer finished (chitchatting continued with the other employee) and we were up. I wanted 2 things - notary service and to mail a package. I was told that the notary had left already and no notary was available, so I should just come back another day. On the package, they told me that it would have to go via USPS, and that I could get it cheaper by going to the USPS. They were right - this UPS store was going to charge me 50% more than what USPS one block away would charge for the same service! This is the second time this happened regarding the shipping prices, so I am just going to go to USPS in the first place from now on. I also went elsewhere for the notary services yesterday since companies that offer a notary service should actually have one there (the title company down the street is evidently smart enough to recognize this). This place is just lame and has wasted my time too many times now. read more