I want to give a HUGE Thank you to Brenda & Kaia for taking extra time to help me with a project !!! I had sought help from two different companies with No success. In fact I was given the runaround. At this store I was lucky because they listened to my needs and thought outside the box to solve my problem. I am so grateful to Brenda & Kaia for the time and effort they put forth. read more

HUGE shout out to the UPS employee, Brenda for helping me out today! I had so many returns and my QR codes weren't working and she was patient with me the entire time. She is super friendly and never made me feel rushed while I was trying to get my things in order. She even gave my dog treats! UPS is lucky to have her! read more

You know that feeling when you go to a place that's usually packed, but when you walk in, you're the only one there? That was me walking into this UPS Store and I was pleasantly surprised. Unfortunately, that feeling was short-lived. There were about five employees there, and the overall vibe felt very nonchalant, almost like, "ugh, there's someone here now." It didn't feel welcoming at all. Thankfully, I was just dropping something off, so I was in and out quickly. Hoping for a more positive, customer-friendly energy next time. read more

Well Having to have to send something back and I had to use The UPS Store to send back the product I ordered and it was quick and easy . This location is located in the same Shopping Center as the Vons and CVS Pharmacy on Balboa Ave . There are lots of parking and The UPS Store Ships Packages and It does do Notary also !! As I walked in it was quick I just Dropped off my package and got a receipt . It was pretty fast service and I can see myself coming back if I happen to have to drop off anymore packages !! Overall it was good Service and If you need any packages drop off I suggest you give them a look !!! read more

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I have had such great experience with this ups store an especially with Brenda M excellent worker great experience with interacting with Brenda . read more

Ok everytime I come here Kaia is literally holding the store down even during peak hours. As a person working in customer service in management for over 20 years and I see her value. I hope these employees are compensated well during these hard times. They are all very fantastic. read more

Even if they're busy, the line moves quickly and the service is great! I like that I can drop my Amazon returns there with no fuss.

The staff was friendly and helpful, and they got my package ready to go in no time. Prices were competitive and the location was convenient. read more

The UPS Store - Shipping Centers Near Me - San Diego, California

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Awesome experience every time we go to this location. We do a lot of business through UPS and we totally appreciate the attentiveness when we come to this store. Some of the other stores need to take a page out of their book. read more

Amazing service by Jake helping us with our Amazon returns! He was knowledgeable, kind, and efficient!

Stay away from this UPS Store. I dropped off a package on Saturday and have the receipt to prove it, but the package was never scanned into the system. When I tried to follow up, the store owner claimed they were on vacation and refused to check the cameras or provide any real help. Completely unprofessional, unreliable, and unwilling to take responsibility. If you don't want to risk your shipment being lost or stolen, avoid this location. read more

I came in for do an Amazon return. Tana, the woman behind the counter was very rude. They were incredibly slow and had a line out the door. If you're busy, I understand but being rude doesn't make it better for anyone. read more

I currently use their PO box service so this is where I get some mail and also get some packages shipped too. Service is usually good and when they are busy and there's a line it usually goes by quick. The customer service is always up to par and never have any issues with any of their customer service Representatives they are always polite. read more

Yelp keeps asking me to rate this business, and so I will, although I'm not sure what is there is to rate. I took my package to the store with a pre-printed label, left it with the staff, who were professional. And miraculously, the package got to its destination! Wheee! No complaints. (There. Are you happy, Yelp?) read more

Hey Jay - Your 5663 Balboa ave located in the Kohls/Vons Center....offers solid, efficient and accurate service for the PO Box holders. Jesus is on point with assuring his team manages the hectic environment. Good to see Marco effectively offering services from faxing and notary. Helen is a good new addition. Asha and Devon are patient with shipping customers and getting the mail & packages into our hands. Thanks for taking care of the PO Box holders. Bryant read more

The UPS Store - I got my package. - Shipping Centers Near Me - San Diego, California

I come to this UPS store often, mostly to return Amazon orders hehe, and everyone that has helped me has been friendly and helpful. There is usually a line but it moves pretty fast because they are quick. Definitely recommend coming here for all your shipping needs. read more

Had a great experience at this UPS location after having the worst customer service experience at another store (#0062 near sprouts on Clairemont Drive). I'll definitely be making this my go to UPS store. Jonathan and another employee helped me get my packages sent out right away, something the other location was incapable of doing. Thanks for great customer service! read more

Busy time and they moved the line so quickly!! Brandi is awesome, very pleasant and fast!

The people who work at this location are so friendly, professional, and efficient! They do their absolute best to make sure that you pick the right delivery service for your needs. I was waiting while they helped a surly and somewhat unpleasant customer, and they remained patient, friendly, and helpful to her the whole time! Thank you to everyone working here for your hard work and outstanding attitude! read more

Big thanks to Brandi at store 0835 for helping me ship my package this evening. She had a great vibe & an easy going personality :)

I went to return an Amazon package at this UPS Store location and Marco and Jonathan went over and beyond in customer service! I did not realize the item had to be packaged and they were so kind and offered an affordable packaging solution I was able to purchase AND they packed the item. Thank you so much for the being pleasant, kind, and solution seeking guys (Jonathan and Marco). I will drive out of my way to use this UPS store! read more

I live in the neighborhood and am here pretty consistently for my Amazon returns :) I have never experienced anything less than a stellar interaction from the courteous, professional, and highly efficient employees here. They are fast-moving but always pleasant, which are two things usually not synonymous in the workplace. When it gets backed up because it's busy, they always assure the people waiting in line that they'll be right with them and thank them for waiting. It's a level of customer service I rarely see these days - big kudos to the people who work here and their manager(s)!! read more

Alex is the best ! She's helping me return two amazon items as well as a friends ATT equipment . I've never met a more friendly or helpful associate ever ! Marco the manager was also so friendly . Location is by vons , shabumi, and jersey mikes . They have copy machines , mail boxes , packing stuff , computer , and even a small kids playing area . They also have a few notaries here too (Alex and nick)! But forget all that because the staff is what makes this location awesome . Will for sure be back !! read more

The manager Jesus broke into my transaction and took over the computer to do his own thing. I spoke up about it which he didn't like. He then started lecturing me about sharing. This was in front of a full store. As I left, he yelled, "Have a nice day", sarcastically. He doesn't seem to have the personality to be in a lead position let alone customer service. read more

Last weekend, I was in a complete *pickle* of a situation. A friend who lives out of the country misread their itinerary, and was needing to cut their trip here (USA) short, and I had half of their belongings! I had a HUGE package that needed to be overnighted, MANY states away! I didn't want to get overcharged, but knew it was going to be pricey...and I needed a guarantee it would make it! When I walked in, Jake (and another man w black hair and cute little glasses!) not only greeted me, but Jake grabbed the package for me, was SO thorough, and walked me through ALL of my options. The price was beyond fair, and Jake (and team!) made me feel confident that my package was in good hands! I left having a HUGE weight lifted off of my shoulders, and my package made it a zillion states over in less than 24 hours! Hands down, this is where I'll be going for future shipping! Thanks, again, guys! read more

Second time stop at 8 am and place still close people who come in with packages waiting 30 second and left. All busy going to work Right now 8:10 am Thursday plays still close For last 10 minutes coming and left 5 people read more

The UPS Store - Shipping Centers Near Me - San Diego, California

2/23/23 This location is FREQUENTLY opening late, store is scheduled to opened at 8am. Line of people outside waiting, all waiting with large packages looking very angry. Poor business practices Update: Store opened at 8:30am, staff was apologetic and received packages quickly read more

I frequent this UPS location quite often. Usually to send back a return. I have also had them pack a shipment and mail a few things. Always friendly, very efficient. Went in recently and it was lovely to see their smiling faces after 2 years of masking! read more

Jonathan is the man! He helped me print out beautiful invitations and went above and beyond to make sure they were perfect. Definitely come here for any printing needs! read more

Returning to normal #8 Can I tell you how much I live this UPS? Everyone is really nice and quick, helpful and efficient. It's clean and the doors are always open for a refreshing breeze and fresh air. I can always count on this UPS. One gentleman with curly brown hair is particularly helpful and kind. read more

this is the best ups location ! marco this morning helped me with all my shipping. great attitude, friendly and cheerful. best customer service i've experienced in a long time. matt read more

Unnecessarily hefty prices. Also, I forgot to put a mask on before entering and someone (I presume to be the manager) made it a point to interrupt his employee who was assisting me to passive aggressively ask me to put one on. I understand the necessity of protecting one's business from potential fines, but there are polite ways of making such a request. Minutes later, the customer he was helping next to me was scolding him for having been rude to her, as he acted entirely unreceptive to her criticisms. Total antisocial creep. However, the employee I dealt with was truly amicable and helpful. I wish I had gotten names. Strange experience. read more

Best service!!! The notary guy is absolutely the best. He allowed me to make an addition to an already completed transaction. That saved me both time and money. read more

Ups is my favorite mailing option. Today I was helped by Jesus and he was atrocious. He was rude, condescending, & did not take care of my needs. I will not be returning to this store, Jesus should NOT be working in customer service. Avoid avoid avoid! read more

I had 5 documents notarized by Michelle' who is the in house expert & Jake, both are friendly & went above and beyond in professionalism. I would recommend notarizing at this location 100 out of 100 times. - Zac Logan read more

This was my first time using this location and Gene was Great acknowledge me right away when coming in Friendly Very Helpful his Awesome and UPS store not going to a Fedex Store no more .. Thank you .. read more

A lot of times when I go to a UPS store it takes forever and the cashier is usually rude or annoyed I'm there at all. At this location I was lucky to have Dylan help me. He was quick, helpful, and a G. Thanks read more

I never thought I would be leaving a review for a UPS store but as someone who has moved around and been to so many of these locations, i have always been so impressed by this location. Everyone is super genuinely kind and efficient. This location is often very busy but the staff gets everyone in and out so quickly while being friendly. Really appreciate everyone here! read more

I have worked with the young manager, Devone, for at least a few years. He is most patient, kind, super smart with plain old soul vibes. I have on several occasions witnessed first hand his business acumen and outstanding customer service qualities with aggravated customers both in person and on the phone. He has a natural quiet golden rule air about him. He listens patiently and speaks calmly. When he says something will be done, he takes personal responsibility for his words both with his staff and each customer. I am a huge fan of him and his staff team. Thanks for reading! read more

Their staff is friendly and great customer service. Their Amazon receiving service is convenient. read more