Raymond at UPS is truly exceptional. He didn't just do his job--he went above and beyond in every way. He took the time to walk me through different ways to send files and explained everything so clearly and patiently. You can tell he genuinely cares about helping people. What stood out the most was his attitude. No matter how busy it got, he stayed calm, kind, and welcoming to everyone who walked in. He had a smile on his face the entire time and made each person feel taken care of. Raymond is a rare find--professional, knowledgeable, and genuinely warm-hearted. UPS is lucky to have him. Ray is amazing! read more

I have tried to give this location the benefit of the doubt, but after multiple visits over an extended period, the experience is consistently disappointing. Considering this is a newer, spacious store in North County, there is very little excuse for how inefficient it is. Every time I have visited, there has been a long line, yet there is typically only one employee helping customers at the front while at least one or more employees remain in the back. It creates the impression that the front counter is chronically understaffed, even during busy periods. I frequently visit the UPS locations in Rancho Peñasquitos, Carmel Mountain, and Encinitas, and they are almost always quick, organized, and well staffed. This location stands out for all the wrong reasons. I have never had a visit here that did not involve an unnecessarily long wait, and the customer interactions often feel disorganized, as though the staff are still training. I will often delay my returns to avoid this location, despite it being one of the closest to me. Another frustrating difference is how rigid this store is about minor things that other UPS Stores handle without issue. For example, I have only encountered one other location that insisted on charging or making an issue out of taping an Amazon return box. Every other UPS Store I have used has handled situations like that without making it an unnecessary point of contention. It leaves the impression that customer service is simply not a priority here. Lastly, when one customer is taking an extended amount of time, it seems like common sense to open the second register for customers making quick drop-offs or Amazon returns instead of allowing the line to continue growing. The setup is there, but it rarely seems to be used. I have been patient and given this location plenty of chances to improve but the experience is remarkably consistent and unfortunately not in a good way. Something about the staffing, workflow, or management needs to change because this location falls well below the standard set by nearly every other UPS Store in the area. read more

Love this UPS location. People working there are really nice. They have the self service counter, made it really convenient for the Amazon or UPS returns. It's on the right hand side corner, so you can just hop in and out pretty quickly. The parking is limited in front of the store, but it's not a big deal. Just drive around Starbucks, there's plenty of parking there. read more

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Another excellent experience at this UPS Store making Amazon returns. Self-service worked fine, letting me avoid waiting in line for the counter. read more

Convenient location but long lines, too busy, & slow service. No matter what time of day or day of week I'm at this location, the lines are always slow and long. And good luck getting something notarized, no one was available but they didn't inform the line of folks waiting for that service until we kept following up. Staff is polite and professional but seemed like this location needs more staff to support the volume of demand here. read more

Raymond was an amazing employee, he packaged my box with precision and care. He was very nice, and made great conversation with me. Please give Raymond a raise, he deserves it. read more

The UPS Store - My package - Mailbox Centers Near Me - San Diego, California

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John, the support staff was super nice He went out of his way to help support me and when a box cost $30 he was kind enough to get it down to help save money super supportive, great location, kind staff and reasonable pricing compared to some of the other UPS stores. And when it's super busy, they go out of their way to make sure to check in with the line just to make sure no one's facing their time in a long line. I've been really grateful that it's right by my house. read more

Raymond was so professional and friendly upon my arrival for an Amazon return. Instead telling me I was wrong in my location , he took it upon himself to assist , repackage and took my return ! Thank you !!! read more

Owner is very nice. Staff is very efficient and organized. Hayley recommend this location.

amazing! shout out to Raymond who packaged my sweatshirt gorgeously and so cute!! Very good customer service. #giveraymondaraise!!!

This UPS store is the worst. Greedy!!! I went there to return an Amazon item. I didn't open the Amazon shipment (because I bought it by mistake) and simply took the unopened package to the UPS store. The guy working at the store insisted that I buy a box from them because "it is UPS policy to not ship Amazon product in its original box". The guy working at the counter is rude and basically lying to my face. First he said it's in my return instructions. When I showed him it's not in Amazon return instructions, he said it's the UPS instruction. Lying to my face so he could sell more boxes? Seriously?!!! I don't know whether it is this store or this employee (he didn't want to tell me his name and is not wearing a name tag), but this is outrageous behavior trying to make money off Amazon return. Why waste a box? What about being environmentally friendly? I went to another UPS store and they took my return as it is without asking any question. read more

I was at ups Pacific highlands ranch in San Diego today I like to say RAY WORK THERE HE IS SO HELPful , knowledgeable, and polite, and quick it was so wonderful to work with SOMEONE LIKE RAY he deserve all the best from UPS COMPANY AND I HOPE HE WILL BE APPRECIATED. Thank you Nahid Cassim read more

The store is clean and organized but the customer service needs significant improvement. I've been here a few times, only once has an employee offered to assist me with returns. I've been directed to the Amazon kiosk for all returns even if there was a line and there was employees behind the counter. Was able to process my own return and ask for assistance, employee was very rude. read more

Always very helpful and great owner. Patient and good service. Thank you. ......

Had a return that said I could go to a UPS store with no box or label required. Entered the store around 11:30am on a Thursday. There were a few people in front of me with only one worker taking packages (the second was providing notary services). After about 5 minutes I got to the front of the line and the worker scanned my QR code and told me because I didn't have the original packaging I would have to buy a small thin poly bag to send it even though the email said UPS would package and ship. When I inquired how much the bag was he told me " I'll give it too you for $1.99". This was more than I thought was fair - the item wasn't expensive and I could get 100 of those same bags from Amazon for $8 so the markup seemed incredible. When I told him I would return later with my own packaging material he tried to convince me that it wouldn't be worth it and that I should just buy it then. I declined, cancelled my return through UPS and rebooked as a FedEx return where they did indeed package it for me with no issues. read more

Wonderful service. Never too busy, everyone is very helpful and easy to work with. Will definitely come back

worst service, expensive and just worst office , I decided not to go there ever, one page paper print was 3$ read more

Mason went out of his way to fix I problem I created. By mistake I put the incorrect Amazon return label on my package. When I got home, I saw the email from Amazon for the wrong product. I rushed back to the UPS store, but they had already closed, but I called the phone. Mason answered and we searched through all the packages. He probably spent 15 minutes with me and we solve the problem. It's great to have such service. read more

Please careful handling fragile labeled boxes. I saw them tossing around them and putting away on the complete wrong side despite of advise and warning. So sad and disappointing...!!!!! read more

I had the pleasure of working with Raymond at the UPS in Village Highlands. He was amazing. He saved me a trip. He packed all my boxes and did an amazing job and so kind and humble. Thank you. read more

Raymond was extremely helpful with ensuring that my package gets shipped and delivered on time, even during a peak rush hour. He was on top of it and made sure the line moved smoothly and in an organized fashion. This will definitely be the UPS I go to for a good value and great service. read more

Young man was Very helpful & patient to help me pack & mail an awkward 25 lb stringing machine. Also helped me save 15% using my AAA membership! read more

Ray is amazing! He was so helpful in getting my materials shipped even with account number issues he helped resolve them!!

This will be short and sweet! Location/parking: Located in the Pacific Highlands Ranch shopping center and near other businesses (i.e., Starbucks, Rite Aid, Trader Joe's, Panera Bread, etc.) and my local gym, Crunch. This is a very convenient location for locals and is close proximity to the 56 Freeway. Plenty of parking and easily accessible from the parking structure, lots or street. Customer Service: Quick and friendly! It was not busy on a weekday morning. I was third in line and only needed to purchase a booklet of stamps. The gentleman, Anthony who assisted me was professional and nice. Didn't have a bad vibe or complaint as others have stated. Price maybe higher than other locations, but I didn't bother to compare. I have yet to utilize their services so maybe my experience may change. So I'll have to update this at a later date. Overall, I got what I needed and it was completely stress-free! Keep it up! read more

excelente customer service very fast and the owner very attentive and caring to the customers needs read more

The worst. This location must have missed customer service training. That or employee really doesn't want to be there. If so please take your attitude elsewhere. This location should try to hire folks who actually want to work. read more

There is something going on with this UPS store. Let me explain. 1) missing return items ( I had several Amazon returns processed at this location. One of them did not go back. I had to deal with Amazon and credit card company to sort it out. 2) they try to upsell me on ups return packaging. I tried to return a pair of sneakers from Nike wrapped and secure in plastic and packaging tape. The clerk was trying to sell me 4 dollar worth of packing materials, then later said 3 dollars. What?! Never mind. I won't use this place again. There are other ups near by and wholefoods return take all without any questions and packing "requirements". read more

Didn't even know this new UPS store opened here. They've been here two months now (from what manager Abby told me). My Amazon return was effortless and easy. Still hard to believe you don't need to package the item to return it. USPS take care of label an packaging with certain items. Abby was knowledgeable and kind. The store is small but has quite a bit (mailboxes, packaging, cards). I've seen greeting cards at each of these locations but I've never seen these amazing 3D pop up cards. They are so beautiful and unique BUT pricey at $13+. I couldn't help but buy one for my Goddaughter as the puppy card was too adorable to pass up. Absolutely a fantastic location. They're located by Serenity Nails and Madero's (Mexican restaurant). read more

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I went into this UPS store to drop off two items. The associate scanned both QR codes for my returns but only properly processed one item. I didn't check my receipt to see two items were returned. I checked my Amazon account to see that one item doesn't show that I dropped off the item. When I called the store to resolve this issue. I was given with poor customer service and hostility when I expressed my dissatisfaction in my service by the employees. They didn't apologize for their error or take responsibility for the situation. They advised me to contact Amazon to resolve this issue. I contacted Amazon, it will be several weeks for my item to be found and processed to receive my refund. The associates are poorly trained, hostile and provide horrible customer service. I will not be returning to this UPS store. read more

Best copy shop for miles! They help download documents for me when I struggle, provide quick turnaround even when they're swamped. Blake's been helping me for years but the entire staff is awesome! Being right near Trader Joe's and Starbucks helps too! read more

Extremely rude staff and owner. Just to print a label they wanted 2.5$. Not caring. They do not like if you drop off regular USPS envelope or mail. Just a bad store. I will never use them again. Go to PostalAnnex exclusively service and smiling faces. read more

The staff of this store are super rude and unhelpfu. I have never seen any UPS store as bad as this one. They are impolite and rude. They try so hard to not get your work done. We stopped going to this location and I believe many have done the same. read more

This store has excellent courteous service. I rarely post reviews on Yelp, but I feel compelled to write one now as I was in the store about 5 days ago and witnessed an angry and agressive customer berating the manager of the store. The man was offended about something and was shouting that he " is a doctor" and he " makes a million dollars a year". The manager was speaking to him quietly, trying to resolve his issue. But that arrogant, entitled guy was determined to have a confrontation. Dr.Mehmet should be ashamed of his bad behavior. The manager of the store showed much more patience with this rude guy than could ever be expected! read more

I did passport service here, they took pictures and help me to fill out form and verified all document. Employees are very kind and helpfull. One of the best ups store I visited read more

they were very helpful packing up some odd shaped items and getting a custom box put together

I have used this location for almost all of my shipping needs. I have an eBay business and I frequently do drop offs here and get all my mailing supplies here. They are also great for Amazon returns, and their staff is both courteous and helpful. If you are in the Carmel Valley, Del Mar or Rancho Penasquitos area, I would highly recommend this business! read more

Blake is so rude. I've been in there twice and he's condescending with me every time and just holds such blatant disrespect. Would be a great location if he wasn't there, but I go out of my way to avoid it because of how rude he is. read more

Súper friendly, always great service. Always welcome to help and guide you definitely worth coming in here read more

There are two employees working this morning with no customers but still insisted I use the self check kiosk. The guy kept insist me to read the instructions and the sign literally said to get the associate to scan the print out. When I pointed to the sign, he was super rude about it! read more

came to ship a letter overnight or 2-day. I could have done it online but thought I'd get some advice from experts on the best way to get the letter up to the Seattle area. The cost was $70 and I asked, "what do you recommend? I'm looking for something tomorrow or the day after?"... the answer: "we don't set the prices"... I never even complained about the cost, just looking for customer service and advice from experts. It's hard to get good employees nowadays I guess. (BTW: went to USPS directly, and mailed it for $9.95) read more