1. The UPS Store

1. The UPS Store

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San Mateo, CA

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The UPS Store

3.5 (84 reviews)
Closed 8:00 am - 6:00 pm
Updated 1 month ago

Services - The UPS Store

Shipping centers

Document binding

Copymaking services

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Paul O.

Im not exactly certain how to distinguish one UPS store from another, but there are a few reasons why I like this one. First, the people here are really friendly and have an attitude of helpfulness. Even if they don't know the answer to a question off the top of their heads, they always seem like they're actively trying to find one (and they generally find the answer). Compare this helpful Aristide to some places where employees seem to shrug their shoulders and throw their hands up and don't seem to be looking for any solutions. Second, it's a very convenient location with lots of parking. Generally, I am able to just go in and out within minutes.

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9 years ago

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11 years ago

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Review Highlights - The UPS Store

I went to this UPS store and spoke with Jay to see how they can help me as I did not have the receipt anymore.

Mentioned in 6 reviews

Read more highlights

FedEx Office Print & Ship Center

FedEx Office Print & Ship Center

3.0
(123 reviews)

The team @ this FedEx/Kinko's Office Print & Ship Center is deserving of 5 star recognition!! They…read moreoffer exceptional customer service, while being friendly, professional, patient & are always willing to go above & beyond to help their customers. A very special thank you to Connor, who consistently provides outstanding assistance with such a positive attitude & attention-to-detail!! It is clear that he genuinely cares about helping his customers & making sure everything gets done perfectly!! Thank you all for your hard work, kindness & dedication....

The customer service here leaves a lot to be desired. I went by to drop off a box of books that i…read moresold online. I didn't have any packing tape at home and there was none out for customer usage that I could see. I already had my shipping label, so all I was missing was the tape. There was one person there, who i'm assuming was being assisted with photos, and two employees. I stood there, holding a heavy box for probably close to 10 minutes, and they never acknowledged me. Both employees looked at me and ignored me. Neither said anything about being right with me, or it would just be a minute or anything. They never said a word, just ignored me. And I stood there holding a heavy box the entire time. Then I noticed the sign about their "full service surcharge" which basically states that if one of their employees has to do something for you, you have to pay for it. Since I already had my shipping label, I was not about to pay for them to tape my box. So I scanned my label and dropped my box in their chute. Next thing I know, i'm about to get into my car, and one of the employees comes out and starts yelling at me because my box wasn't taped. His exact words were that it was all over the place. He told me that I had to wait for them. I responded that I did wait for 10 minutes, and they ignored me. He just kept yelling at me that next time I can't do that. So here's the thing. I am sorry that my box made a mess, but the thing is that I doubt that happened. The box was packed pretty tight, and it did not drop that far. So while a couple of books probably fell off the top, it wouldn't have gone all over the place. Basically, there should have been tape out for the self service they push so hard, like every other shipping store in the area. Otherwise, don't threaten to charge a fee for shipping a box and don't ignore your customers. I did not appreciate being yelled at and humiliated in public over their lack of customer service. Next time I sell books online, i'll go to the FedEx store in Millbrae.

The UPS Store - shipping_centers - Updated July 2026

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