I had a very concerning experience at this UPS Store. I paid to have a valuable package rerouted there for secure pickup because I was out of town at the time of delivery. When I went to collect it, they refused to release the package because the last name on the shipment did not match my ID. I explained that I was recently married and have not yet received updated identification. I provided multiple forms of supporting documentation, including my order confirmation, email correspondence with the retailer, confirmation of rerouting to this UPS store, and a health insurance card showing the matching name, but staff still refused to release the package or offer any alternative. The retailer also contacted this UPS store directly to authorize release of the package to me, yet staff still refused and would not even return the package to the sender. UPS would not even provide any confirmation that the package was still in their possession. The way I was spoken to throughout this interaction felt incredibly rude and belittling, and I have been left with no way to retrieve my package or have it returned. I am very worried about the safety of my item. read more

I had a very disappointing experience at this UPS store. When I first came in, they told me I needed to bring a box for Amazon return. He told me any shipping box. I went all the way home, got a plain brown box (with no writing on it), and brought it back. Then they told me they wouldn't accept it just because it was a different kind than the boxes they sell. At that point, it felt like they were just trying to force me to buy one of their boxes instead of helping me. After I complained Then they said the box needed to be taped but refused to provide tape. Very unprofessional and disrespectful. Another customer ended up helping me with tape, and only then did they accept my package. The whole experience was frustrating and unhelpful. For a few dollars on a box, they lost a customer- I won't bring any UPS deliveries to this location again. No wonder they have so many bad reviews. I wonder why the owner doesn't care about the bad reviews. He needs to train his employees and teach them good customer service. read more

This is the best UPS store in the area. I came in for a complicated Amazon return I'd been putting off for weeks and needed a label printed and some packaging because I accidentally threw mine out. The staff was professional and friendly and explained everything I had to do to get going. I paid a little over $7 and was out the door in under two minutes. Super painless! Will definitely be back. read more

I just popped into UPS to return an Amazon package. I've never gone into a UPS store to do that, and the person who greeted me, Justin, was so accommodating and made the exchange so simple; he deserves a compliment! Thanks UPS for hiring Justin! read more

Very rude. Claimed my package was "too far gone" and would require more than one piece of tape, so they would charge me an extra $3 to tape up the package as well as another $3 to print the return label. But worst of all, rude and arrogant, I dealt with a young Asian man in his twenties! Never going to that Branch again!!! read more

So incredibly rude did not get the young man's name very tall lanky possibly Asian rudest encounter I've ever had at an ups store ever. Customer service goes a long way and if the individual didn't feel like coming into work then he should've called off. read more

Stood waiting while officious prick finishing some chore, then refuses to accept Amazon return. Nothing pleasant about this person. Lots of other store to choose from. Surprised because I've been doing business with this very store for the three years I've been here. Maybe little prick was having a bad day but I thought I was the customer. Oh well. read more

I. Am. Pissed. I. Went OUT of my way to get these special glasses to a dear friend for sentimental reasons. I went to the UPS store, paid EXTRA, even though the post office was RiGHt next door, made SURE they put a "fragile" sticker on, and now this. (someone opened it and apparently took out broken pieces wtf? ‍ then tried to copy my wrapping job. Which looked AWESOME before btw ‍ and my return address was ripped off) read more

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On a mission to send an antique sewing machine to Minnesota, we sought the help of the UPS store with packing and shipping details. Based on the fact that their awesome bubble wrap job and packing did the trick and the sewing machine arrived intact, this would have been a 5 star review but for the one rude staff member who was dismissive and incompetent. There was a young teenage kid who should be running the show; he solved all her problems with the register, figured out how to ring up our sale, and answered our packing questions with great customer service while she was glowering and ignoring us. (Dante may have been his name? It's been a while.) He should be the boss of you, lady. Anyway, mission accomplished and I would use UPS again for shipping fragile weird stuff a long ways away. read more

Great service, and nice people. Needed documents notarized and they handled it quickly. We'll definitely come back to this location.

This place is the worst. Always bad service, always an issue never their fault. 10/10 would recommend not using this location. Go to fedex.

fucking custom service I needed to seal one box with tape to make one line, they refused me this, they said buy tape for 12 dollars, fuck you! read more

Got me in and out without a hitch. They were well staffed and handled the line with extreme professionalism and friendliness! Would go out of my way to ship a package at this location knowing you'll be well taken care of. read more

Victoria is so helpful!! I needed a lot of help and had a lot of packages, but she was so patient and I didn't feel rushed at all. Thank you Victoria and thank you UPS, I'll be choosing this store again! read more

I come here to do my Amazon returns. The employees here are always nice, quick and efficient. The longest time I had to wait in line was 3-4 minutes. There is street parking by the meter and a parking lot in the back. read more

The employees are cranky and rude. You never know what you're going to get when you walk in there.

Stopped by to drop off a pre-paid package. There was one other customer being helped, I was in and out quickly. Store was clean. Staff friendly. Parking lot in back is clutch. Post office is 2 doors down if you need multiple stops. read more

I wish Yelp offered no stars foe this place is a zero stars service. I needed a notary and UPS stores all are required to have a notary at all times. When I walked in and told them what I needed, the woman heard me and ran into the back saying no more notaries. It takes 2 minutes to notate. What a disappointment. You will see similar reviews on yelp. They should do something. read more

Me: Hi, I need to get these (recipes for ailing mother) laminated. Clerk: We don't do lamination here. Me: Are you sure, because that's a lamination machine on the counter behind you? Clerk: I don't think it works. Me: Are you sure? It taking up a lot of counter space. Clerk: I'll check. Yes, the lamination machine works at the UPS Store, but be prepared to fight the lazy clerk to give them your money. Or, or...maybe go to Kinkos down the street...that's what I'm going to do next time. read more

I have the same problem like other people's companies. Over price then other ups stores. People there are nasty miserable with poor service. I guess they don't care about the customer because they only a worker. read more

Been here maybe 80 times since last review. Very busy but usually always many people working. Thank goodness open Saturdays, although the post office next door is not. read more

Great service from everyone there. Glad to see the staff greet you as you walk in since there was no line and offer their assistance. I notarized a form and I was out in less than 5 minutes. Happy customer. read more

Aweful customer service. To bad that I have to use this store occasionally. The employees could use basic training in how to be friendly and accommodating. When you are miserable working then you should quit and go somewhere else... read more

Martin was extremely helpful and courteous! (: I will be going to this location especially for the super helpful and easy experience, and they have great parking in the back! read more

A UPS store that doesn't carry UPS express boxes?! No UPS express boxes. Wow. How does that even make sense. Employee says they haven't carried them in over a year. Waste of my time. read more

I don't ever go to UPS Stores unless I need to mail out something for my AT&T U-Verse DVR. Welps, the other day my DVR decided to poop out on me. It froze, and didn't want to come back to life, so I lost everything I had recorded. Talk about bummer central. Anywho, I called and was mailed a replacement. I installed that myself, then re-packaged the defective one and took it over to this friendly UPS Store. Parking at this UPS Store isn't fantastic, but there are tons of meters on the surrounding streets. For AT&T U-Verse, it's relatively easy. They just give you a form to fill out and attach it to your account information form and off it goes. This nice young guy was helping me out. I noticed that there are keys behind the counter and one of them had the Lakers logo on it. I was VERY excited about the Lakers key and HAD to have it. He was very helpful, and made my key in about a minute. That pretty much made my day. Super helpful and very efficient! read more

These guys are great! Always helpful, caring and understanding. I sometimes need a little extra help & they are helpful fast and efficient. They take care of your stuff. It's also a great location read more

I came here to drop off a return and a lady at the front quickly and coldly told me the package was for USPS. I was on my lunch break so I didn't argue and dropped the package off 2 doors down at USPS. 2 weeks later the package is no where to be found either at the store or via the tracking number. Thanks rude lady you owe me shoes. read more

They messed up big time and really put me in a bind. I paid for overnight service and three days later my package did not arrive. They are horrible and I will never go back to them or UPS. Fed ex all the way. Don't go they are horrible. read more

Very unfriendly staff and over priced services and materials. Other UPS stores nearby do not have as high of prices as this location so beware! Parking is also terrible!! read more

Every time I have ever had to return something (and during the pandemic, there are quite a few returns to online stores like Amazon), I have been met with a smile. "Hi, can I help the next customer... They are efficient, honest and really terrific. There is good parking in back of the store. I choose to go there specifically because I know they operate this business in a professional manner. Give it a try if you have to send a package and good luck. read more

I had no issues here! I found the employees easy to communicate with and the process of returning my package, very efficient. Parking can be a hassle during busier hours. read more

Horrible customer service. Tried to call the Manager Robert to discuss the problem and he was not helpful. When a customer calls with a complaint about employees being rude and unhelpful, they should listen, but Robert did not. He seemed like he could care less that I was dissatisfied and unhappy with the way Upsheka treated me over the phone and in the store, but he did not. There's FedEx down the street where everyone is friendly and overly helpful. I would strongly suggest going there for shipping and business needs. This location needs some training on how to make paying customers happy and improve their customer service. read more

Tried to send a pre-shipment, but staff wouldn't print out the label. Apparently a rule for them is that they don't print out prepaid labels - not so according to UPS customer service. Returned with a label to send off,, manager then refused to allow me to use UPS envelope and asked to purchase one from them. Otherwise they will NOT ship. Both of these were instigated by a manageress who try to upsell at any chance possible. Basically they are UPS brand store but you will not get a service unless you spend some dollar at the store. Junior staff seem to try to help customers but none of them seem to be able to do anything until the manageress tells them okay to do so on any requests. She keep them on leash quite tight and in return, all the staff have toxic attitude just like her. If confronted by a customer, then she just retreats to the back and let's her staff to deal with the headaches. General motto of the store is - we are doing you a big favor and we won't do anything for you unless you spend some dollar here. If you have to use UPS, then I suggest to go up further on Wilshire and Harvard and use another UPS store which is 3 star rather than 1 star as given here. Otherwise I suggest the USPS next door or Fedex few blocks down who actually has staffs that knows what they are doing. read more

I had a very good experience working with the staff at UPS #01513. I came to have an item sent, but unfortunately it was lost. Carla and her staff notified me immediately when there was a problem. They initiated corrective action immediacy and, after I responded with evidence of purchase, they provided a timely refund to my package. It was done with customer satisfaction in mind. I was so happy with the result, that I can sincerely recommend them from my positive experience. I will return again if I need to ship a package. read more

Is there anything worse than ordering online and having the company you ordered from mess up your order necessitating a return? Sure. There's much worse, like loss of a loved one, a cancer diagnosis, an auto accident, a messed up order is just a zit on prom night by comparison. Not worse but annoying nonetheless. Company that messed up gave me UPS stores in my zipcode to return but they weren't convenient as I was working in another and needed to take care of this, basically get the stuff outta my car, off my to-do list. Bless the Yelp app for directing me here! Colleague warned me the parking attendant behind this location is nasty, so I was glad to find a 40-minute meter out front. Because I'd followed directions, affixed the return label properly, I experienced efficient service and was out with multiple minutes on the meter to grab lunch next door at Subway http://www.yelp.com/biz/subway-santa-monica-2 Even made it to my Studio City appointment ahead of time! No receipt for return transaction, so, assuming company I returned to got the merchandise back in good order, to date no word to contradict. Other services like pack & ship, copying, notary, etc. are available here too. read more

The staff is super friendly and patient . This is a very busy store, I was there for a good half hour as I was getting a bunch of docs notarized, and I saw many many people come and go. Staff showed great customer service to all of them. Notary service is $10 per signature, it's not marked up above the going CA rate. One major annoyance for me was that they did not let me send my package from their store because I was billing it to the recipient. They will only accept you to pay directly for delivery service. So I had to flag down a UPS truck on the street, get a form from the driver, fill it out with the 3rd party account # - literally while sitting on the sidewalk, and give them my package. The store staff told me it was because there was a lot of fraud going on with the third party billing. So be warned or else you will find yourself chasing a brown truck down Wilshire to send your packy! read more

Depressing store & unhelpful staff a total negative experience. Just needed a package return label printed from my I-Pad, was told no problem but when I arrived. The cost will be $3 + a copy printing fee ? Thought that was excessive but agreed to pay. Then "We don't have WiFi so you will need to use our computer station ! ?? Computer station minimum $2.50 ? $2.50 + $3.00+ copy fee $5.50+ ??? For one sheet. Went to FedEx 11918 Wiltshire Blvd very helpful staff ( I am a retiree and not too computer savy) sent label to their computer and printed out label in less then two minutes....... total cost 18 cents !!! Difference of $5.32 or 30 x times less then UPS. Your business, your profit but a rip off is a rip off. read more

I had a great experience having this store ship my Verizon equipment back to the mothership - this service is provided free of charge, including the packaging as well as the shipping. The staff was friendly and accommodating, but be prepared to wait as this location can get busy with all the services they offer and the location. Free parking in a private lot in the back, but no rear entrance. They will however accept large packages for shipment at the rear door for customer convenience. For what it's worth, this a franchise store, not a UPS corporate store. read more

Messed up multiple times filling up a 4 sentence form for notary. Self explanatory 1 star.