the gal that works there deserves a large raise and recognition in from the owners. she is so incredibly patient, efficient and always polite to people who aren't necessarily prepared or well versed in how to ship stuff. bravo! read more

Overcharges and bad customer service . Pretty busy store so I was surprised . I asked for a stamp ... charged a $1.00- like who cares but it would of been nice to have been notified the "extra charge" . Needed to ship UPS , barcode was short from printout . They could not print another -- stated I had to use their computer and be charged $5.00. No thanks ..... read more

Amazing customer service! I was in a bind with an international shipment and had no where to turn until I contacted Brandi at Santee UPS Store. She was awesome and helped me to secure my shipment. She went above and beyond to provide all the help I needed. I would highly recommend Santee UPS Store for their fantastic customer service! read more

This location has always been super busy, however, the line moves fai quick. Employees seem to know exactly what they're doing especially Brandi. Shes very professional, respectful and friendly . She makes everything easy. Love going to this store. read more

Never oprns on time. It should change the to 9:30am insted 9am. 4th time and samething. Its 9:22am and all door closed read more

The UPS Store - Make sure you came after 9:20am. Very unprofessional - Printing Services Near Me - Santee, California

If you want your returns to be lost, wrongly sent (I've had returns shipped to me instead of the proper address...), then please come to this store. read more

They are so good here. Fast and efficent. Staff is friendly and helpful. We have a mail box here and have had zero issues.

This is by far the best UPS store I've been to. I just moved to the area August 1st and I actually don't dread going in there for the last 3 times I have. I had the pleasure of being serviced by Casper today, but each of the associates are equally strong in their customer service skills. Whatever your doing here, keep it up. Whoever does the training, keep it up. I'm impressed. Thank you Santee UPS. read more

Brandi and her entire team were amazing. I can't thank them enough for everything that they did to not only ensure very sentimental, personal, fragile, important, the list goes on and on, items shipped from California to Virginia without anything getting damaged nor was there anything missing. I saved THOUSANDS because of them and honestly can't be more grateful for the entire team. They were professional, prompt, packaged my items much better than I ever could've and overall went above and beyond for me! read more

Still no parking spaces as mentioned long ago. At some point, they need to take responsibility for the lack of loading areas and let go of the $1 amazon pays them to scan a box and let people hand it to the ups driver. Literally not taking any of their space or storage. Or, as mentioned long ago, come out back and scan the boxes like they do at other locations. read more

Elizabeth was awesome. She helped me figure out how to send something small and ensured the best way to make me feel comfortable! She was kind and courteous!! Highly recommend this store and Elizabeth. read more

I took a package to this UPS store on July 1, 2022. It was with another package, package number one was safely delivered to Texas. Package number two never made it. Same size package same address. Now this is September 20 2022 and I have not received the insurance refund that I should've received several months ago I called this UPS store this morning and the manager Brandi is very flustered because she is all by her self and has several customers and the phone is ringing. I don't consider this Good customer service. Maybe she should consider getting a little bit more help as when they open up you never know how many people are going to be there or how many calls you're going to get. read more

I came in to return shoes that were gifted to me, i was waiting a while but they were short staffed and there was a customer giving one specific employee a difficult time. She handled the situation very professionally. once it was my turn, said employee was helping me with my return. she helped answer all my questions and i was out of there in no time after that. however i over heard how she had been doing everything all morning. She did amazing helping me with my issue and handled the issue with the other customer very well. Thank you Elizabeth! read more

This is the worst UPS store I've ever been to. Unfortunately it's the closest one to my house so I go there just for the convenience of it. If the employees moved any slower they would actually be stopped. They don't seem to care that there's a line of customers out the door; even the manager has the same attitude. She doesn't ever move anybody along or try to work harder to get people in and out quicker. If I didn't have to take Amazon returns there I would never step foot in that store again read more

Customer service here is horrible, the people that work here have the worst customer service. Rude & disrespectful. Sad to say it's my local UPS store so I'm here often read more

This store is awesome. I've used them to ship valuable jewelry, things as big as a KitchenAid and other items. They never disappoint... Alway friendly, helpful and professional. Brandy has always done an amazing job. I would trust them with anything. read more

I had a terrible experience with this store on February 2nd, lost a package of mine that was supposed to be returned to UGG, but never made it to the destination. Now my package had a USPS label, and the store associate assured me that it would get to its destination but we cannot give you a receipt and check into our system. She advanced me to take a picture of the return label and that would suffice. I found very strange because I know UPS does collaborative work with USPS during the holiday season so why wouldn't it be able to go as smoothly when I'm trying to return something. After waiting a few days and taking the store associates advice I tried putting the tracking number into the USPS system but of course it was nowhere to be found. I then visited the US Post Office in Santee to see if I could locate the package that way, but of course no help there either. When I returned to the UPS store on Feb. 7th, I again asked if sales associate if anything could be done to help me out but of course they took no responsibility for taking my package. They just advised me to file a claim with the post office. I did find it very suspicious and strange that when I went back to the Santee UPS Store the sales associate remembered that it was an UGG package that I was returning, but did not remember anything else. After failing to get any thing accomplished with this store associate, I was able to get the phone number of the owner of the UPS Store, his name is Greg apparently. Well I've tried to get ahold of Greg for the past week and a half and here it is two weeks after package was sent out and I still have not been able to get any help or find any resolution. I usually have very nice things to say about UPS, but something suspicious is happening at this store and the Lakeside UPS store. I'll definitely be taking my business elsewhere in the future. read more

Hands down the best UPS store in East County! Brandi and team are always so pleasant and helpful. They make all of my transactions quick and painless! Thanks guys! read more

Always, always helpful. The girl def know her stuff and makes returns so easy. I really appreciate great customer service and you definitely get it here. read more

Went in yesterday to return something to Amazon. I was at the end of the line outside the store. Minutes later I was walking out the door transaction completed. The two young ladies that were working moved so fast! Efficient but also very polite and friendly! I will be using this UPS store more often read more

Without asking your permission this store will add more expensive options to your shipment, like UPS Carbon Neutral shipping and other options that jack up the price. It's dishonest and despicable to do it without asking even if it is a good idea. From now on I'll make sure I make my own labels online so I know what I'm paying for and use you only for what you're good for, package drop offs. read more

Chris and Elizabeth were great employees help me out with shipping my packages I'm not worried about it not getting shipped great customer service they deserve a raise read more

Isn't it shocking these days when you meet a polite, friendly, **competent** and eager to help customer service professional? Greg, the owner of this UPS Santee location was just THAT! My husband and I were interested in creating graphics for a marketing brochure for a mass mailing. We started at another office/ups location and after explaining what we wanted to accomplish, the staff looked at us with their heads tilted, eye balls and tongues hanging out, saying "duhhhh".... No freaking clue or help. Defeat. We made our way to the Santee location, and since we were already beaten down from our earlier experience, we were ready for another exhausting exchange with hopes of a silver lining. We walk in, and there stood that silver lining! There, on a 10 foot ladder, changing a lightbulb, our solution came down the steps as if he floated down from the heavens! "Hi I'm Greg! What can I help you with?....Sure! I can do that no problem!" What!? Just like that! Just that simple? Wow. Greg and his staff are amazing. Thank you for redefining the true existence of professionalism and solution based customer service. read more

Awesome customer service every time I go in. A few days ago I was an idiot, didn't read my Amazon return instructions & didn't print out the correct papers. Cam was very helpful & had great customer service. Thanks Cam! read more

These ladies are the most efficient women that I've ever fucking seen. It's like they came out womb at the same time. I came into a store that had a long ass line. I witnessed them assess it, categorize it and then decimate it within a couple of minutes. If it was usps, FedEx or some other ups I'd be there for a while. Thank you so much ladies. You all are awesome. read more

Every time I come in here for various reasons they treat you super good. It's like the olden days when the customer was always number one. Even when I have something pre-paid (Amazon etc) and they aren't making any money off you they still are super nice. Props to a place like this that still sees customer service as important. Definitely my go to shipping place now. read more

Awesome! They helped me package and mail an awkward item quickly and with great attitudes. Haley, Brandi and Richard were fantastic. Thank you! read more

I frequent this UPS store and 100% of the time they are totally awesome! Today the gentleman helping me was extra awesome! THANK YOU!

I come here all the time to drop stuff off for UPS--and the staff is really nice! I only recently discovered that you can send stuff to USAA savings bank here and also have stuff notarized. I'm thrilled! They really care about their business here. Plus--at my last visit, I saw a sign for secure document shredding for just $.99 per pound. What a great deal! At any rate--lots of great stuff. Color copies, shipping supplies, fax and more: everything you need, all in one place. I think it's great! I'll definitely be coming back--and thanks for the great service! read more

Awful! Don't answer the phone after listening to a stupid voice explaining generic info. Not all questions were answered on the prompts so answer the phone and answer a yes or no question. What an absolute waste of time! read more

I came the UPS Store and was greeted promptly. Honestly, I was in a rush and needed my document notarized and mailed. Richard is the employee who help me. He is a young man and this document was extremely important and I was apprehensive. But I need it done. Well, long story short, he was so friendly and fast. Moreover, he is a confident young man and did a great job; and I made the deadline. Thanks again. Honestly, i have been going there for over 10 years. That makes me sound old...lol Check it out yourself. read more

Great and friendly staff. Elizabeth helped me and had a great amount of patience. I could not find my tracking number on my phone, and she figured out the problem so I would not have to make a second trip there, after standing in a long line. Excellent customer service! read more

I heard in the media that this (Dec 18) was the last day to mail packages to get there by Xmas. I drove by the Santee post office and the parking lot was full. I looked inside and saw that the line was out of the office part and halfway through the lobby. So, I drove to the Santee UPS store a short distance away. There was a parking spot right in front. I walked in and there was no line. I was waited on immediately! The staff was courteous and helpful and I was done in minutes. I later checked the prices online and saw that the cutoff for parcel post was actually two days earlier 16th and for priority was the 21st. The price differential was only about $3 for both packages I sent compared to priority mail with USPS. That $3 was well worth the hour or so I would have waited at the local post office. read more

Wow, through out this Covid Mess Brandi and crew have been taking care of business in a prompt, professional, and courteous manor. Before you even think about dishin on these folks think about it, how hard they work, crummy hours, and incredible dedication. So look at the whole picture not just yours. read more

I was at the Santee UPS Store today shortly after opening and there was already a line of 6 with only one employee (Brandi) manning customers in line, the phone, and drop offs! Amazing and somewhat "entertaining" as I watched Brandi maneuvering all services with ease, patience, and a smile :) When it was my turn, she provided me with the same excellent patient service! Kudos to YOU Brandi!! I truly hope upper management has recognized your stellar service and positive representation of this Santee UPS Store! Thanks again for getting my Xmas package ready and out! read more

Great experience at the Santee UPS Store!Nate was sooo helpful, efficient and kind! Do yourself a favor and stop by for your shipping needs! read more

Always a good experience here. For a busy Saturday morning Richard did a really great job at handling the line and still had great customer service with a smile! read more

An event I had ordered a bunch of items for got cancelled so I had to return more than 10 items at this location. I was nervous I would take a lot of time from the employees to do this all in one go but Trevor was the only employee there and he was super helpful and made the whole transaction fast and easy. I was in and out in less than 5 mins! Thanks Trevor! read more

This store provides excellent service with shipping my Christmas presents. Outstanding customer service from Brenda in getting my packages ready to ship. I will most definitely return to this UPS store to ship future packages. read more

Always a great experience at the UPS Store Santee! The owner and the employees are friendly, knowledgeable and helpful. Each visit, the employees work quickly to get you in and out! I find the location so convenient (right in the middle of town) and parking is easy! Upon my last visit, I noticed the woman in front of me was using the notary service. I thought ~ what a great service to offer here if you need a notary! Each time I visit, the employees are sure to explain the tracking information and anything else that is helpful to know about what you are shipping, such as a return. I also see that they won Santee's Favorite again! Nice job!! Thanks for the great service, location and helpful staff! Much appreciated! read more