Matthew was such a big help over the phone when I asked about packaging and wrapping and if I could use a previously used box. Then when I came in with my Large box he took care and interest to make sure my box is noted as Perishable & Fragile. I could have gone to a closer store but because of Matthew's helpfulness and friendliness I drove the distance for this kind of service. read more

I called in because I need to get some documents notarized and I had some questions. I spoke with Jackie, she had a very friendly demeanor and was very informative. She made me feel comfortable, and helped me better understand the process. Thanks Jackie! read more

My company has had a mailbox here for about 3yrs now and I can honestly say it's been one of the best business decisions we've made. I tried other stores in and around Simi, but they all pale in comparison to the service I've received at this location. From day one the staff has made me feel as if I were part of the family, to the point where this store has grown to feel like a second home. I cannot recommend this place enough, not just for their mailbox services, but for anything packing & shipping related. Thanks for everything guys! Keep it up!a read more

Great customer service at this location, Matthew is always very helpful with handling packages!

Jeff and KC were awesome!! I walked in not certain how I was going to use my cell phone to return a few items.... well... Jeff got it squared away in no time!!! I was so impressed, GREAT service, excellent work ethic and knowledge.... Thank you fellas!! read more

This store team has it down. I was super impressed with speed of service and efficiency cause it was busy! The manager Shacoya was really knowledgeable, kind and helpful. I will always use this store for postal, shipping or office needs specifically cause of them! read more

Matthew was beyond helpful! I had the absolute worst experience with our fulfillment center and he was happy to ship 42 separate shipments! He was fast, efficient, and had the best attitude! Amazing guy!! read more

I cannot say enough wonderful things about this ups! The staff, AMAZING! The efficiency, through the roof! I have on so many occasions brought like a billion packages at once to return and never have they given me problems but always greeted me with a smile and warmth! Every single one of their employees are so stellar I never want to go to another ups. Whenever I have to make a return stop it is the highlight of my day such wonderful customer service here! Truly a wonderful team, and am so grateful for them! Please please make this your regular neighborhood ups! You will not regret it! read more

I went in two different times on the same day to this store and everyone was so rude and dismissing to me, first time I went in they didn't say "Hi" or asked if I needed help they just looked at me, I asked if they had any labels to fill out they said no, they did offer to print one for me but when i told them I need to bill reviving company and I have company account number they said I can't do that. I went home received a shipping label, download to memory stick went to ups store and they still didn't offer to help with printing the label on copier, they did offer me a computer to use for $2 so I can print a shipping label that will be sent thru there carrier. Already paying for the shipping service now need to pay to print a label? Luckily the people at Staples where great and helpful and printed label for 15 cents. read more

Shacoya was so patient with my mom during her notary and super friendly and she smelled really good to. Will definitely go back to this place and the kids were fast with everyone who came in. read more

I have used this location several times but the last two times they are either not wearing masks or leaving them hanging in one ear. The staff was always friendly and courtesy but of late that has changed a bit. Two stars because I am protecting from transmission to elderly and would prefer staff to wear masks and wear them properly. read more

This is my favorite UPS store in Simi. It has a clean, bright atmosphere. I'm always greeted with a smile from an employee working behind the counter. Yesterday, I was helped by a young man named Gavin. I had a problem with my printer at home so all I had was a picture of the shipping label for my 2 boxes that I took from the Amazon site. Gavin informed me that he needed a printout of the postage labels, not just a picture. I told him about my printer not working. Instead of turning me away, he asked if I would like him to print a label for each box I was shipping and it would cost me a total of $2. I agreed but had trouble connecting to the Amazon site so he asked if he could connect me to their network and print the labels for me. I happily agreed and gave him my phone. He had me hooked up to their internet and the label printed in a minute. Gavin was so nice and so helpful. He went beyond his duties and helped me out way more than he had to. I have had only good experiences with this particular store. Without hesitation, I give Gavin and the entire team at this location 5+ stars! Thanks so much! read more

I go in often to drop off packages. Matthew Sullivan is always attentive and kind. I am always happy with the service I receive here. The owner has great employees. read more

Representative Paul is outstanding. He went above and beyond to help me out with all of my drama today. I am very appreciative. I haven't experienced that level of customer service in a very long time. read more

Clickbait printing scam alert. I need a banner printed. When you go to their website, and enter 36x60, the drop down automatically defaults to TWO banners. But if you order the bigger, more expensive size (36x96) it miraculously allows you to buy only one. We are in the era of electronic robot rip-off folks. BEWARE, and buy elsewhere. read more

The staff here is amazing! They're always friendly and go out of their way to help. We have a mail box here so we're here very often. And they always remember us and make us feel like valued customers. I highly recommend this UPS store location :-) read more

We came in with many huge boxes to return and Linda was super patient with us when we found the QR codes were no good and had to wait for the correct codes. She was very helpful and great customer service. read more

Matt was absolutely exceptional! I had an Amazon return and the store kept saying they can't send it. I was turned away three times. This was my only option so I went one more time and was fortunate to meet Matt. He went above and beyond and didn't stop until he found a solution and took my return. He didn't brush it off and dismiss me like everyone else did. He truly knows the meaning of customer service and the ups store is lucky to have him working there. read more

I always use this location solely because of one employee who always goes above and beyond to help and my family out. Matthew Sullivan is a great employee that engages in friendly conversation while swiftly helping you out with whatever needs you have. Highly recommend using this location & if you have a second ask for Mathew! Won't be disappointed! read more

Based on the helpfulness and demeanor of the people who work there I would give this store at least four stars. Based on my latest experience with the store ownership, I would give it one star. I've compromised - and weighted my rating more toward the employees - and somewhat grudgingly given them three stars. I will explain. Two months ago I rented a mailbox so I could have a physical mailing address other than my home address, where I had been working from. A few weeks ago I was presented with an opportunity to share an office with an associate, for a very reasonable and affordable price. I took him up on the offer and no longer have need of the mailbox. I paid for a year and received a couple or three bonus months. I recently went back to the store and asked if I might have at least a partial refund. I would have been happy with 50%; maybe less. Unfortunately, the owner has decided that having a useless box sit unused for the next year is preferable to having it available again. With a 50% refund, the store would still have realized a nice little profit from my short rental and everyone would be happy. Now, however, I will go there to see if somehow I received mail, but I will never do business with this particular store. I will also advise anyone I know who may use them to go elsewhere, as the owner of this store is - in my opinion - shortsighted, stingy, and underserving of my or my friends' business. I'm truly sorry it's come to this, but I have no respect for someone who is incapable of bending even a little. read more

Karina was fantastic helping me at this store. Made sure I got what I needed to do a return. Went beyond my expectations.

Always good delivering packages and quick .parking is slim have to find something close, it's pretty hard. There really nice and fast at processing .. read more

I always feel that they are there to help and very professional. Today I was in your store and a young man (Mathew) greeted me and was very polite. I really noticed how clean cut he was and kind. It's hard to find young people with his kind of demeanor you're lucky to have him on board. Take care. read more

I started coming here during the holidays. The staff is always friendly and efficient. Went in today with Amazon returns and to mail a package. Received the same great service I've had in the past. So easy to return Amazon packages. They are always helpful and I never feel rushed. read more

Came in 12:10pm to send out some shoes and Dillon helped me out and instead of selling me a box asap, he got the other alternatives and told me the best packaging type for my case. THATS KNOWLEDGE. So many mail carrier employees lack severe knowledge that they NEED to know about their mail service but Dillons got it in on lock. UPS needs to make him the face of the company or something. read more

I am writing this because it seems I have no other recourse. I tried to handle this through the UPS Store I originally shipped through. Because of their utter lack of any Customer Service or ANY proactive abilities the TV I wanted to send to my Brother after my Mother passed in February isn't going to happen. Below are bits of email exchanges I had with the person in charge of the UPS Store. To summarize, I've sent a few packages through this Store with no issues, I have 20 years experience in a Warehouse and I've shipped everything from standard mail to Biological Fume hoods, I bought the extra coverage and no one said anything to me about "Hey, maybe we should look before we charge you extra $$ to make sure it's packaged correctly" and the final straw is well, if they hadn't dropped it in the first place it would not BE BROKEN!! I wrote 2 emails when I wasn't contacted again as promised. Both explaining the above info in great detail. "My Mother passed on Feb. 1st and I shipped her TV to my Brother (her Son) several weeks ago. I later found out the box and TV was damaged and came into your Store to file the Claim. I was told Paul handles all Claims but was not in at the time and your people took my info and said he would be in contact with me. A couple of weeks later I hadn't heard anything so, I came back to the Store, Paul was not there but I was assured that it was being handled and that it takes time. Now I come in today because, I've not heard anything from anyone at all and it appears nothing has been done at all?" And "Now as you can imagine after a Parent passes away we have a lot of stuff to deal with. Their remains, their Estates, Lawyers, etc, etc.....Maybe, I should have stayed on top of this better than I have. Regardless, I came in on 4/1/19. Spoke with Michele ( I assume since, that's the Business Card that she gave me) and was then told that she would make sure someone (Paul, again?) called me by Friday. This was after getting on the phone with the Main UPS phone number and actually starting the Claim?" After all that, I had to keep calling to find out the status, no one ever called me. Finally, today 6/17/19, I called the Store back and was told the Claim was denied.....Local "Hero/Manager" Paul had the nerve to say. "Oh I thought someone had already let you know?" Who exactly would have contacted me? This guy only called me after I complained to his boss. With the excuse that he had the wrong number.....Really, then how did you call the right number this time? And why didn't you call my Brother's number that I provided both during shipping and when I filed the Claim? They don't even have very good excuses. No one seems to care about Customer Service anymore anywhere and it's so evident by the handling of something so personal to me...... If I could give a "Zero" I would but I can't. I will never use this Store again nor, will I use UPS unless absolutely necessary! Not that they care, to big to fail, to big to care...... read more

I come in here 2-3 times a week with about 15+ packages each time, and every time i walk in Linda, Matt, and Karina are greeting me with a smile and a quick chat. They work as a fast, efficient , and happy team , and it makes my experience with UPS that much better. Not only do i get all my shipping done quickly , but excellent customer care if i ever lose my tracking number or have questions regarding a shipment. Overall i will never go to another UPS besides here! read more

I went in and had a super fast and friendly drop off process with Matthew at the front. It was pretty busy in the store but he was still very nice to each customer! read more

I was unsure how to conduct a package return transaction. Matt was extremely patient with me and guided me through the process. He has excellent customer services skills. I highly recommend this UPS Store. read more

Good service, but too costly. I took my dvd player bubble wrapped, maybe not to UPS standards. Item weighed 7 pounds, signature and insurance for 199. Ending up paying $90 bucks shipped and boxed by them. Over $30 just to have them place it in a box. Not worth it. read more

If you want the best service, the most helpful employees then you should go to this UPS store. They are the best one I have ever dealt with. Karina is and has been the best employee and person I have ever dealt with. She has gone above and beyond the call of duty to help me get my mail while on vacation. I highly recommend, if possible, that you use this UPS store. Their extremely courtesy, helpful, caring employees and I would recommend them to any company or person. read more

Justin & Nick, are awesome!! They went over and above to pack my camera and equipment to ship. Exceptional customer service.

These guys there are really nice and professional. As PoBox owner they remember my name and are always first class. Great service thank you.

It was my first time there and what a disappointment. The lady was such an arrogant bee. Not helpful. She hasn't her place in service business. I printed out some materials and what a surprise! She charges me for the use of the computer. Never seen this before and didn't even inform me before I used it. What a robbery! You have pay to print out and then the computer too! What else is she gonna charge me for the use of the chair! read more

I do a lot of shipping this store is really a great place I get everything I need and want it one shop. I'll probably be needing them for the last three years on a regular basis all the people that work there are very helpful and very sweet and nice and friendly and they help you in every way they can read more

The UPS Store - Rocks. Not only are they a great store, for all your shipping needs, the are very personable, and involved in the community. read more

This service at this store is awesome. They're helpful and super quick. Also, not so hard on the eyes

I paid 30 dollars extra to have it deliver in 1 to 2 days ups is taking 6 days to deliver ups should be prosecuted for how they never live up to there contract ups stinks. read more

If I could give them 0 stars I would!!! Terrible service. Dropped off a return to Zappos and they said they would take care of it. Next thing I know UPS delivered it back to ME. They never put the Zappos address label on it. Never again!! read more

We've had our business mailbox here for 3 years and have always received excellent service from Megan, Chris, Kristin and John. My business requires us to notarize documents regularly and everyone is always patient and helpful no matter how busy or scatterbrained I am. The most important reason for me to give them 5 stars is their level of professionalism with our mail and/or documents that are crucial to our business. My life would be much more difficult without them! read more