Came here for a live scan. It was crowded and there was a bit of a wait. I stayed distracted/by watching Michael absolutely kill it with all of the customers. It was organized chaos and he handled it by being friendly, efficient, patient, checking in on the folks in the line, etc. Mina was the one who did my scan and was super friendly and efficient as well. Wonderful customer service, thank you! read more

Mina was extremely helpful and friendly!! I appreciate the speed and effort with which I was assisted.

Uh oh. I thought I wrote a review for this ups store years ago? Been living here for over 5 years. I go to ups every few weeks for Amazon returned and what not. I never thought to myself, "I need to write a yelp review for a ups store??!?" That wasn't until I met Michael, the manager. You can never get a first impression and from the moment I walked in, no matter how busy it was, he always has a positive attitude. He knows you by name. He is caring. He doesn't lie or cheat or try to make you buy something you don't need. He trains his team so his entire team is also amazing. He's so good we purchased a P.O. Box from him. This is the ups store I'll go out of my way to go to to ship items and get things done! Well done corporate for hiring an amazing worker to represent ups! read more

Joe is an asset to this establishment. Fast efficient and knowledgeable. Thank you Joe. read more

Michael was so amazing! He helped me so quick and was super efficient and friendly! The whole staff was welcoming and definitely values their customers. I come here almost every week to do my Amazon returns and always make sure to choose this location to do my returns at. I am so lucky to live super close to this store because they give the best service! read more

I happened to be in this area when I needed to head to a UPS, so it was by chance that I stumbled on this business. Parking is easy, as this is a large center. As soon as I entered I could tell there is a great community with this UPS store. The staff members were friendly and personable, and knew the regular I was standing behind by name. This should be the UPS model for all other stores in the area. The staff seems upbeat and to genuinely care about each other. Overall, if I find myself close to this area and in need of a UPS, I would make a drive here just to visit this location. The process was seem less and my packages began tracking immediately. read more

Fantastic service! We shipped a large wood table and books to Toronto through this UPS store, and they were incredibly patient and professional throughout the process. Highly recommend! read more

The moment I walked in I felt taken care of. Associate Mina helped me with all my questions. She was patient and kind. She made my experience at this location worth coming back for future needs and services. She had a lot of knowledge and provided many option. read more

I am very pleased with the courteous and helpfulness of Joe, Nour and Mike. They are fast and efficient which we customers really love in these hectic and busy times. GREAT JOB!!! read more

This is one of my favorite Amazon return drop-off locations. It's fast, easy and FREE. The employees here are always friendly, professional, kind and welcoming. If you opened a package from Amazon and didn't love it, simply drop it off here to have it returned. That's it. You don't need to worry about finding the original box, repackaging it, or printing out any special labels. The employees will pack, label, and ship everything for you for FREE! Amazing, right? What an effortless experience! Thank you to the entire team at this UPS Store for a 5-star experience every time I step foot into this location! read more

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The team at the UPS store on 13217 Jamboree Rd., Tustin, is always professional, friendly, and very helpful. A big thank you to Michael, Tyler, and Mina for always taking care of us read more

Mina helped me out a couple of times ship some packages for my clothing business and I received wonderful help with each visit. She's extremely knowledgeable and I always appreciate her assistance. Highly recommend you ask for her at the 6340 store on Jamboree. read more

Hey UPS store on Jamboree. Yes you Mina, Joe and Crystal. All of you always being so kind and so personable. We see you out here setting the standard for personal and professional communication! We see you raising the bar ! Great job all!!! Thank you for being so amazing! read more

Came here today to do some Amazon returns, and Michael was not only extremely helpful, he was a ray of sunshine. Was definitely the highlight of my day. He was patient, helped me navigate through a few issues, and super friendly with all his regulars. You can tell he really cares about people and giving the best service possible to his customers. I used to go to another local UPS store - with very friendly people also, but will be making a switch and going here for my UPS needs, Michael's the best! read more

So kind and friendly! Tyler was amazing! They're quick, helpful, and so nice. I come here probably once a month to print something (millennial here, home printers are not my friend), and they're so nice every single time! Printing, boxing and shipping - they do it all AND with a smile on their face. read more

Had a UPS problem and they stepped right up. In the middle of a huge rush they stepped right up. A customer for life. Thanks for the help Michael read more

Worst service ever, I made an appointment for 12.30 pm on March 19. Showed up for the appointment and I was informed that the Notary is out for lunch and I will have to come back. The UPS rep gave another appointment for 2 pm. I showed at 2 pm and the note at was still not available. Another rep told me that I will have to come back again as the Notary is not available. I will never go back to this store. Vic G read more

What a great place to pick up and drop off my Amazon and others stuff. Five star to all the people that work here. They always have such a great attitude, very professional and excellent customer service. A big shout out to the the staff for all their hard work. It's tough dealing with some inpatient, cranky people but they are so professional and mostly the attitude is just amazing. Michael, the manager, you and your staff are the best!! It's always service with a smile. Keep up the great work . read more

Joe and nour are always nice and provide great Fast service. I always recommend this location. read more

The Best Service at UPS in Tustin I came to this place for notary service. Joe- he went above and beyond to help me even though I came so late for my appointment from traffic, after calling and asked him if he could wait, he told me to drive safely and he would wait for me. Their time for notary ends at 5pm but he was working on my paper at 6pm, with a great attitude and very professional. His manager-Mike, funny gentlemen, very helpful and sweet, also Ellie, she has a warm and friendly smile the moment I walk in This place does have a great team, that why they can provide the best service with the best attitude. Dont go anywhere else if you want to meet a great and helpful team Best UPS in Tustin area. read more

Overall great experience with efficiency and getting what I need to get done done. Appointment time wasn't late - the guy helping me was nice. (Had a tattoo on his right arm - don't rmr the name). The five star isn't there because of the following: The only thing is I feel bad for the workers. The manager Michael makes weird comments about is team in front of customers and basically judges them via humour which I dont think any the customers there found funny but rather were uncomfortable. Based on my observation in facial expression of those coworkers I can tell how frustrated some of the workers are. This is just me speaking based on what I observed - the workers are awesome. I just hope they love working there instead of working their because it's hard to find jobs at the time. I go in there to be nice to the workers specifically considering this. Don't really get how he's a manager. There are two components to being a good manager 1. Making sure customers are taken care of (checked) 2. Making sure your team is happy with where they work (nope) Im only posting this because I know in some work environments - esp small business. Im grateful now for having a good manager - forgot not every workplace is the same. Open to giving feedback. read more

We have a mailbox here so are in and out often. All the employees are always helpful, friendly and knowledgeable. Michael, the owner is just the same. It's always a positive experience when I'm there and I'm happy to do business with this UPS store! read more

Michael & Joe made entire day. I had a hard time with the staff at the park ave ups store. I explained to them what happened over there and immediately Michael & Joe rescued me. In a matter of seconds they helped me complete my tasks. Now I have a smile on my face. These guys have amazing customer service skills and empathy for ppl. Not everyone has that. I will be using this store for all my ups needs from now on. Thanks you guys for having compassion. I hope the rest of your day is as good as you've made mine read more

Received a call from someone representing the UPS store and I tried to explain how the deceptive practices of this location left me with a very bad taste for UPS as a whole. The whole time on the phone the person was trying to justify the up charge stating they they call it a convenance fee, this would be fine if it was printed on the receipt or even told to the customer. The fact that these "convenience fees" are not disclosed and not outlined on the receipt is 100% a deceptive practice and consumers should be aware and do thier own research. read more

Such a postive bunch of people. Like a ray of sunshine walking into their store. Very helpful. It'll be my new ups drop off spot. Thank you crystal Michael and Tyler! read more

I never thought I'd leave a review for a UPS store but here we are.....Michael and Omally (sorry about that spelling) are SO sweet! A warm welcome for me and everyone that entered the store this evening, very helpful, informative, and fast. Customer service is hard, you have to be nice to people even when people aren't always nice back and going the extra mile for others can sometimes be a burden but you can tell these two go above and beyond to remember peoples names, engage in conversation, and provide a wonderful experience. Making a quick stop to return some online orders was surprisingly enjoyable and easy! Give these two a raise! read more

The customer service here is really great. All the workers have a positive attitude and are genuinely helpful. It's my go to ups for any and all mail needs !! read more

Service here is quick, and the workers are always friendly and helpful. Tip: Just be careful as you park because people here drive like crazy sometimes unfortunately (which is not fault of UPS and therefore no star deduction). That's pretty much all you need to know. What more could you ask? read more

Always great service by the manager Michael... he's fast and efficient. Thanks for your help!

This UPS store is fantastic. They are kind, efficient, informative, and extremely friendly. They give advice to ensure the most cost effective solution each time I come in. Michael and Tyler B are both very in tune with the needs of their customers. I always leave this store with a smile on my face. Thank you, Michael, Tyler, and team, for all you do!! read more

Mina and Tyler B were so friendly and nice and helpful. Customer service is spectacular!!!! Best UPS EVER they make returns so easy

I have had a few instances where I have had shipping needs and have gone to a few other stores where COVID protocols were not being followed and there was a super long wait. This store is adhering to COVID best practices by wearing masks & social distancing. Jack & Joe greeted me right away and were super helpful with my shipping needs. I received fantastic customer service and will definitely return to this specific location! Special shout-out to Jack & Joe for the warm welcome and great service! read more

I have been coming to this location for over 7 years. The staff here Michael and Joe are sweethearts Friendly,Fast and Efficient. I have a mailbox so I get to see them often. Even when I'm in a awful mood thoes 2 really put a smile on my face. Always a greeting and a smile and hard workers. I lug my 30 amazon returns in and they are quick to scan and make sure I take my reciept. Lol Anyways I look forward going in is my point:) read more

Was helped by Mina & Joe! They were so friendly and patient I just had to leave a review! Also there's never a wait time at this location and it's always so nice. read more

This is the best UPS location. Everyone is always super nice and helpful. Even though they're busy, it doesn't seem like you're waiting long because they're all so nice. I recommend it. read more

JOE is THE MAN!!! I recently moved here from TX and I had a bunch of Amazon returns and not enough boxes.....but Joe was very patient with me and even figured out how to make everything fit with the boxes I did have which saved me some $$!!! Amazing customer service and this is now my GO TO UPS store thanks to Joe read more

Michael and Mina were super friendly and helped me out with my passport ! Great people

Crystal was such a huge help to me today. I was struggling to return a package and she walked me through every step. Great customer service!

Michael and Joseph always welcome customers every time! I feel happy whenever I visit their UPS and I got this rainbow in front of their UPS store. best UPS store in California! read more

The UPS Store - Shipping Centers Near Me - Tustin, California

Joe & Jack ("J&J") are consummate pros. Highly recommend this store! Will visit this store again for great service !!!! read more