This location is great, the staff was super helpful and informative. I'd recommend using this UPS location. read more

Yeah, made it in time to go out tonight!!! Michael was very helpful!! Got us the right size box and gave us a discount!! Thank you read more

The UPS Store - Sending paperwork out for delivery. - Printing Services Near Me - Tustin, California

Customer service?? Do they know what that mean or what it is? Super rude representatives, not helpful or useful

There servics was immaculate, they were so kind, but the two people that stood out to me were Jack and Narma they took the extra mile by with great costumer service . read more

My second visit to this store because of the excellent service and friendliness of the staff. This location is farther than one in my own city however it's worth the drive to get the excellent service the manager and his staff give. Keep it up Team!!! read more

2nd time I've been to this location. Was serviced by same person by the name of Daisy. Seems she has an attitude issue. Very B!%#hy mood. I rather drive an extra 3 miles for a more friendly service. @ the owner, recommend you find staff that can treat customers nicer!! read more

This is the worst location ever. The line is alway at least 30 minutes. Including when you need to ship something that already has a label.

I have to drop off UPS packages almost everyday and this location is mostly staffed by females and they are always rude and have attitudes. I always use other local locations if they are open and only go this location if it's my only option. read more

This place rarely opens on time. Don't post store hours if you aren't willing to honor them. I have been here multiple times with the store closed. So frustrating read more

I wish I remembered the ladies name that helped me, but the day I went she was working alone. Took the time and packaged my Nintendo Switch amazingly. Excellent customer service. read more

Really cheap owner. I have been coming to this location for 10 years and it's definitely hit or miss for customer service. The owner is unfortunately really cheap and just charged me 2.50$ for two strips of tape to close the two items I was dropping off for returns. I understand costs may have gone up but that type of small costs drives customers away, including me. I will not be returning although I really appreciated Daisy for customer service. Thankfully there is no shortage of options for return drop off points. read more

Rudest employees in Tustin. Unfriendly and condescending. Bad attitudes for no reason. I greeted both employees with a hello in a friendly tone and received stone cold rude response back ignoring my greeting. They are like this every time I have gone in this location and they all need an attitude adjustment. Was told by Amazon NOT to package my items and UPS employee tells me items have to be in 1 box. When I explain that Amazon said not to box any of my items employee said nothing and scanned my phone. I ask if I did something wrong I'm told by employee "it doesn't matter". Then didn't give me any confirmation and was already looking to move on to the next person. How can you employ such rude people with bad attitudes. During these trying times there are many people who would be grateful to have their job yet they act like they are too good to be bothered. Never again will I step foot in this location and I'll be making sure I send anyone I know in another direction. Stay away! read more

The people that work here are amazing. I have used this store for shipping and printing for several years. They have never let me down. Whether I've worked with the employees or the owners, I have always been impressed. Thank you all! read more

Went in today to have documents notarized and faxed.very helpful and professional. I will definitely return.

Once again .. I'm 1 minute over close time.. I'm standing at door knocking and staff ignores me - purposely- and then points to it being a min over!! These guys are ridiculous!! Use a different store!! Store owner doesn't even realize what happens when they aren't there read more

Employees Chau and Antonio lack a sense of urgency, both overly conversations with customers while there is a 10-15 person line.

Not enforcing face coverings for prevention of COVID. Daisy was the employee who did not enforce this and would not allow me to be helped from a different station after the customer in front of me didn't wear a mask. If you won't enforce masks, at least don't force others to be seen at the same spot. read more

How Unprofessional to post that you open your office at 9am and it is 9:15, and your store is still close. Making clients waste their valuable time just because one of this stores employees could not put their alarm to ring on time. FYI- I'm standing here as I type this!!! Store is closed. Change your sign hours and yelp hours if you can't commit and do business at am!!!! And No, there was no sign at your door stating that the day after Christmas it was going to open at 10am. I did get off my car and went to the door to see if there were any signs or posts, that's why I decided to wait since I had arrived at 8:50am. read more

Quick and easy! Needed to ship some boots back got there in perfect timing as a truck was leaving and taking boxes , staff is nice. Thanks guys! read more

Awful customer service. Daisy was rude, wouldn't let me talk and threw one of my packages probably causing damage. I will be using fedex goong forward. read more

Try and avoid this location. Customer service is rough. Difficult to get simple shipping process completed that's much easier down the street at FedEx. read more

This was a good place to ship items from until they just told me they charge $2.50 to print a label. Now i know yo hit fed ex or the post office. read more

I called before I drove to UPS to do a live scan and certifix. They assured me that they provide those services. However, when I arrived they told me they won't be able to do it because of their system. It took me 30 minutes to get there only to be redirected to another store 20 mins away. PLEASE TELL YOUR CUSTOMERS THE CORRECT INFORMATION! read more

If i could give a 0 i would. I just recieved an email back saying that she doesnt work there! and i probably have the wrong location. Seriously! iam not stupid unless she gave me a false name wow!She strictly said Kassandra or cassandra however you spell it outloud! Kinda starting to wonder if she responded to the email then! She has short blonde hair with glasses and was working at this location around 3pm! .......went to this UPS for the first time and never will go back. Was helped by a rude lady named cassandra. I walked up with my UPS barcode ready and then she asked why wasnt the item taped up. I then said that the UPS i go to normally doesnt require it because AMAZON does it for you. She then provided me with a rude response while rolling her eyes at me and seemed very frustrated and a stuck up face that she was going to have to tape it up! What kind of employee talks to a customer this way without even greeting them or a hello welcome! Worst service seriously. Cassandra needs to learn how to treat clients better, shes so rude and put on a dam smile at least!!!! read more

Been using this store for over 3 years and love their service!!!! All of the employees are extremely friendly, my packages have never been lost or damaged & their prices are extremely affordable. They offer so many services as well! read more

I dropped first time ,saturday morning an envelope to be deliver international ,the Lady in charge said will be deliver,next Monday by 2pm . I agree ,no problem,Monday came the envelope was never delivered,I called UPS 800 number ,to find out the envelope never left the store,I called the store reported that according to UPS ,package was still at store (THREE DAYS LATER),the same person who received the envelope answered the phone and tells me that envelope never left the store. Obviously, I was upset ,the people from store had no answer for their mistake I ended up losing a lot of money because envelope was not delivered on time. The bottom line is ,if I wouldn't call the ups store ,the envelope probably still will be at the store. No way to express my frustration over the poor service from this ups store. read more

This UPS store is one of the not so great ones. Owner has a bad attitude most of the time and it trickles down to the employees. The other UPS store in the area is much better, and gets through customers much faster, all with a pleasant attitude. read more

I come to this ups store a couple of times a week. Everyone here are super nice. Their notary service is convenient as everyone in here are notaries. read more

They are extremely slow here and do NOT have a self serve drop off area like FedEx does. If you need to drop off a package that already has a shipping label and want a receipt, you will need to stand in line. 1 out of 4 times I will have to wait 20 mins plus to drop off a package that is all ready and takes them 15 secs to scan in. 20 mins in line for a quick 15 sec drop off. Was once in line that had 8 people waiting to drop off a package ready to go and the line did not move for 17 mins. If they can get a self serve drop off area like FedEx then it will save them time and their customers time. I now drive further to a Staples to drop off where I know I will not have any issues. I hope they can have a drop off are soon read more

I had an issue with something and Rocio took the time to figure it out and solve my problem! I am so grateful! Thank you!

This stores COVID restrictions are absolutely ridiculous. There is only two people allowed in the store at a time so if you try to go in and drop of a package that has already had shipping set up, you are stuck waiting in a 10 minute + line at times for what should be a 15 second transaction. "Hi, just dropping off a package." "Need a receipt?" "No I'm good" "alright just leave it there, have a great day." If you try to go inside, the employees will rudely inform you only two people allowed at a time and to wait in line. Additionally, the employees always seem to be in a bad mood, maybe due to the ridiculous restrictions, but I doubt it as they were still rude before COVID hit. If anything, they seem to enjoy telling the customers what to do. This seems to be the only UPS shipping center with this problem as I've been to many others, including contracted drop points such as postal annex with no issues. This store should really rethink their customer service practices. I find I always get better customer service at FED EX. read more

When I went to pick up my package, the girl at the counter was super rude. I said "hi--" she cut me off and said, "I need your I.d..." everything I tried to explain she cut me off and was super pushy, like she couldn't be bothered by me. Absolutely terrible customer service! :( read more

Daisy was very helpful with getting my packages prepared and shipped, and informing me about shredding services.

Staff is quick and friendly! I needed some documents notarized and the lady stayed after her quitting time to make sure I was helped from start to finish. Definitely recommend and will be going back if needed. read more

Fast, easy service! Employees are great! I always drop of my returns here and one time I even brought 20 boxes at once and received nothing but great customer service! Thank you!! I will keep coming :) read more

Daisy and Michael are so helpful it's insane. Hope they are always there when I go!! Super friendly super caring and fast!

Michael's customer service was amazing! He went above and beyond to help me return something and was incredibly helpful with an upbeat personality! read more

Alka is amazing. She helps me with everything from sending packages to Italy to notarizing important documents. She's fantastic with customer service and always looking out for her customers. This place has a warm feel to it not like the dreaded post office where they seemed annoyed at your presence. Love this place and its prompt service and always with a smile . I'd give 10 stars if I could . read more

I have to write this review for Chase what Exceptional customer service he has and the first thing I noticed about him was his demeanor, an up beat polite guy with lots of personality and energy to go with it. So refreshing to meet someone so helpful and happy to do it especially in times like these,he is definitely an asset to the company . read more

Michael went above and beyond with my amazon drop off. He was professional and courteous and the nicest they come in terms of customer excellence. Thank you for being reliable! read more