The only employee in the store was rude to almost all of the customers in the long line ahead of me. He literally asked one customer the same question 5+ times and still didn't comprehend their response so he made it seem like they were wrong and was overly aggressive and inappropriate for the rest of their transaction. Don't go if you're in a rush. read more

This lady at this store is very very rude she need to be fired from there ASAP I always go to ups stores and this was the first time I go and I can't tape the box of my shipment usually if I even go without a box they pack it and tape it for me but I go to this store and this rude lady refuse to tape my box and refuse to give me service and tell me if you want to tape your box buy this packing tape otherwise I am not gonna help you this was terrible experience and the worst customer service ive ever bad and I will complaint to the ups corporate and I am sure they will take an action with this lady read more

Store was very clean but clerk was not helpful or friendly when processing business returns it was "buy your own tape." I've been raised to provide and expect a higher level of customer service. read more

I only hope there was a way to leave negative stars. The owner of this UPS store is rude, mean and lazy. I entered Purnima Patels store in VIrginia Beach to return a, awkward, heavy box (17 pounds) to Verizon. She refused to help me slide it two feet on the counter and then told me "it was not her job". I said thats absurd. This is your store and I am a customer, you can't even try? "Nope, this is my store and I can do what I want. If you needed help, you should have brought someone to help you. " I explained, my son who is in the car, just tested for Covid and I did not think it was a good idea to bring him in here. Purnima responded " I can see your fancy car, why dont you hire someone?" I did remind her this is a great country and she should embrace it. To that she told me "this is not your country". As I was leaving, she was yelling "Get out of my store! Get out of my store!" After reading the reviews here on yelp I filed a complaint with UPS. read more

I will not be going to this ups store anymore. I was charged 2 bucks for a single piece of tape to close my box. I have been to plenty other ups stores to return textbooks or whatever and they have NEVER charged me to tape my box. Ridiculous!! read more

I've been here several times and I have been ok with my service. Now maybe it might only be my perception but it seems that more often than not that the associate I work with looks for a way to have me spend more money than I need to in sending packages. Now before get all "postal" on me, I completely understand it is not their job to make my transaction the cheapest it can be but it definitely helps. I've been to competing stores and received services that made me feel like they were "looking out" for me; not a feeling I get from this establishment. I come here mainly because of convenience and nothing more. read more

This lady has to be the cheapest person I've came across, she won't tape your package and you have to place the package behind the counter yourself. Avoid this place at all costs unless you want to spend money on pointless items. Owner is the devil. read more

Do you not, I repeat do not bring your business here. The woman who works here, who I suspect is the owner, is the most unhelpful, rude, and dishonest business owner I have met in a long time. UPS was supposed to pick up some packages from my home, and failed to do so. I called UPS, and they told me to take the packages into the local UPS store and to provide specific information that they would need to mail the packages. I was told that they would print the label in the store. I have done this before at a different UPS location and never had a problem. I came to the store and a woman automatically did not want to help me. It was as though she didn't want my business. I explained to her that I had called UPS, I explained to her what they had told me to do, and she still would not help me unless I had a label, even though she had the information she needed to print the label (tracking number etc.). I'm not surprised that her location has receive such poor reviews. I will not be bringing my business to her. I would advise you to take your UPS needs to the store located on independence. read more

Yep! Despite the bad reviews I thought nah I'll give it a try....nope!! Do not come here! Computers weren't working, didn't know any correct information, super annoying. Find another one! read more

This UPS is in the shopping center with Farm Fresh (I think it's referred to as Collins Square). So the location is not bad for Town Center users. They carry additional supplies like envelopes, bubble wrap, stamps, etc. They also offer printing services like copies, faxing, binding. The staff is friendly enough, but it gets crazy around the holidays. UPS prices are kinda high for shipping though. read more

Absolutely horrible customer service! Hands dow the rudest person who owns/manages it! They way over charge compared to other ups stores! If I could leave zero stars I would!! read more

Do not go to The UPS Store on VA Beach Blvd to print pages. They charge $1 a page and a $5 service fee. This is absurd! The UPS Store on Shore Drive is .16 cents per page. Or go across the street to the library read more

Friendly customer service, reasonable prices. For those of you turned off by the other comments I would say that I have to say that my experience has always been very pleasant. read more

By far the worst ups store I have ever been to. I have been in many states and this one has to be the most poorly managed business. I had shipped a gift for my son's birthday almost 2 weeks earlier. I proceeded to talk to a young lady at the counter and paid for insurance for a package over $500 dollars. I was hoping they would handle it with care. I asked if there was anything else I needed to know she said "no." Then my package was never received because they had no one sighn for such an expensive package. They told me that I had to pay extra for that. I told them if I was told that I would have payed. Well I filled out a claim for the losses. They told me they had to submit it that I could not. It took two months to get my money back. My son was devistated. He cried because my wife is in the military and I could not be home. So that was my special gift to him because I could not travel for covid because of military as well as work. I gonna got him his gift and sent it through another vendor. Which made it on time and prompt. It was a horrible experience. Not to mention the millions of times I was hung up on the phone when I called to resolve it and they said they wouldn't help me because I was irate. Wouldn't anyone be irate when you break a young childs heart? Especially my own. I will no longer do business with this establishment. They are extremely disrespectful and unprofessional. I hope when you all read this you make your decision about this location to do your business. read more

My boyfriend got his deceased father's new TV shipped from Arkansas to Virginia. It was one of the few things that he could take home with him that was something of his father's. When he went to get it shipped, he specifically said that he would pay any amount of money to make sure the TV got shipped safely. The lady said bubble wrapping paper would be perfectly fine. So he paid the $45 for shipping. He got insurance on the TV. It arrived last week with a big dent in the screen. We turned it on and the TV was ruined. He called and the manager told him he could make a claim. Granted, he did not even mention that my bf had the option to just get a refund. He made a claim and it got denied even though the lady that passed the inspection assured him that his TV would be shipped with no issues. Not only did ups destroy my boyfriend's deceased father's TV, they stole his money. We will NEVER be using UPS shipping again and I really hope someone can reach out and give me advice on what we can do because that was straight up robbery. This is how you treat your customers? You set them up to get their stuff destroyed and then you keep their money? Is there a higher up that I can reach out to because I am furious that this happened. read more

The most unfriendly women I have come across in a small business. She acted as though she did not want any customers, demanded that I take my package to the back of the store behind the counter which I think it was up to her to do. She then stated I did not need a receipt, but after I insisted two times she printed one out. If at all possible I would avoid this store. There is a fed ex a block away I'll try that next time I have a package to ship. read more

Worst place ever. Went in Monday to get a Fax sent - $3 charge owner would not accept a debit for less than $5. Went back today to get a couple of docs scanned - they wanted $5 PER SCAN! I walked out an went to the UPS store on Lynnhaven, and was charged $2 per scan plus no minimum on debit. Stay away from the location on Virginia Beach Blvd- they are a ripoff!!! read more

This place is absolutely horrible. I had some heavy boxes shipping to Chicago. The 2 ladies working there were extremely rude. They demanded me to take my boxes to the back of the store and kept saying we are not a UPS employee and we are not going to do that for you. They didn't help me and were extremely rude. Next time I will drop off my packages at another location. I don't understand, if they are not ups employees, why would they work at a store associated with UPS. This is very confusing and I'm very unhappy with this place. :-( read more

I came to this UPS store to ship a package to CA and the ladies there helped me with ease they were so friendly and helpful. The customer service was awesome,I lost my receipt and all I had to do was call the store and the lady that helped me looked up my tracking number and she even tracked it for me,I definitely will come back to this store. read more

Went in on 3/4/16 to ship items to my son in Los Angeles. I received quick service. Later that night I realized I had made an error with his address. I called the store first thing the next morning and the young lady I spoke with was a big help! She was able to rectify the problem in record time. My son got his package and all is well! Yay for Store #4504!!! read more

I received a duplicate of an item that I had ordered from Amazon. When I contacted Amazon, they recommended that I refuse the package and have UPS return the item to the sender. Since I was not home when the package was delivered and, therefore, could not refuse the package, I checked online for an address for a local UPS store close to our residence and found one in Collins Square. The lady behind the counter informed me that she could not be responsible for the package getting to its proper destination, which I thought was a bit odd. When I inquired about alternatives, she suggested that I could flag down a UPS truck and give the package to the driver!!! Instead, I found a proper UPS location and delivered the package. Poor customer service at the Collins Square location. If UPS wants to have stores in neighborhoods, the company should offer proper training for the employees, including customer service. read more