I went to get something notarized and had already signed the document by mistake. I definitely understand them being unable to notarize the document, however the woman (notary) was extremely rude and unprofessional. read more

I went to have a document notarized and spoke with the notary, but since it was 9:15 she refused to notarize the document and told me I could stand there till until 10. Apparently the owner will only allow her to notarize between 10-12 & 1-5. So frustrating. I was balancing my kid and a million other things. It's so hard to get there and park, but as she said, "those are our rules." I have done a ton of business here, but never again. read more

Great service. Friendly staff. They take great care of our packages. Been a customer for years.

They stole my packages, a heater and a pair of shoes that I dropped off on Tuesday last week, this will be my 3ed time returning to the store with my ups drop off receipt of the packages. Amazon have no record of the packages being dropped off let alone of them receiving them. read more

Every time I call the store and press the zero to be connected, I am disconnected. Had the same problem last month and was told their phones were broken. Who runs a business like that?! I am a forwarding mailbox customer who is paying big bucks for service, but every month I have to call and bug them to send me my mail; that is, if I can even get them on the phone. Have left numerous messages. No one ever calls back. read more

That's kinda funny the only other review is a 1 star. I used to live in capitol hill a few years ago and so through that unfortunate twist of fate this was the closest UPS store to me. I get so irritated thinking about the waste of time it was visiting this location and the poor customer service. The manager on duty was such an asshole. As soon as I walked up to the counter in my big puffy coat (it was the winter), pulling my handtruck behind me, he started looking at his watch and rolling his eyes. I couldn't believe it. Perhaps because of the proximity to the White House he thought he should only be helping senators, or senators' aides, or senators' mistresses, or even senators' aides' mistresses. But, dammit, as bummy as I looked, I could have been any of the above!!! And even if I was a bum - or "homeless person" - my dirty, crinkled dollars are just as good as anyone else's! Anywhoo, at the time I was trying desperately to return some equipment to Verizon (ha, that's another review). It was time sensitive because if they didn't get it in a certain amount of time I would get billed for the items After spending literally hours on the phone with Verizon, they finally got some paperwork straightened out and were able to get me return shipping authorization and all that good stuff. All I had to do was go to UPS and give UPS the paperwork. I was told it was straightforward and easy and is the normal return procedure with Verizon. WRONG. Not at this location! I was palmed off to another associate who didn't know how to process the return. She seemed very sure of herself and told me they did "many" such simple returns to Verizon. But, then she proceeded to tell me I had the wrong form number or some other kind of BS. The manager continued to be an asshole and hovered in the background informing us how the Verizon equipment was "too heavy" and that they could "not legally ship" it because of weight restrictions. OMG. So basically, my stuff was NOT shipped that day. I went to my go-to UPS store in Del Ray, Alexandria, VA which is 5 star location and it was exactly as quick and easy as it's supposed to be. Literally 5 minutes, in and out. I even got a free sandwich that day as they were having a customer appreciation day (YOU HEAR THAT CAPITOL HILL???) I used to have a job which required a lot of shipping. Each UPS store is owned and managed by a franchisee so there is a WORLD of difference between different locations. So in summation: This location sucks. The Del Ray location rocks. The end! Update 2/18/2011: Hilarious! There are now 5, 1 star reviews for this place. How can any franchise tank this badly? Seriously, how fucking terrible does a mundane chain store have to be to get this many abysmal reviews? Damn, Capitol Hill UPS...YOU SUCK! If any owner or manager is reading this, please go back to your UPS 101 franchisee academy and get a refresher course. There is something seriously wrong here. read more

The UPS store on Pennsylvania Ave on Capitol Hill is a great place to get documents notarized, as well as sending packages. They are always welcoming & efficient. read more

As others have reported this UPS Store charges $2 for tape and don't have the kindest employees working there. I went there today to send back a package and just needed a piece of tape to put the shipping label on. Yes they really do try to charge you $2 for a .05 cent piece of tape. I asked if they were serious and they sure were. At this time I had no idea what other Yelpers were reporting. I asked the two employees if they ever heard of Yelp. They said "yes" and they said "You go ahead and write your Yelp review." I went next door to the Pound on the Hill restaurant and they kindly gave me the piece of tape I needed. Upon return to the store with my taped package they told me that you dont tape packages with scotch tape. They said they would tape my package which did not need anything else if I gave them a good Yelp review. I gave them a 2 star instead of the 1 which I was planning on giving. Sorry UPS Store on Pennsylvania... this franchise owner/management needs to address its employee training and revisit its $2 for any tape policy. read more

I have never had a problem with the establishment but don't plan on driving there with a lot of boxes. Mainly because the parking is horrible. I get a ticket every time I come there and I'm just unloading my boxes and there's no one there to help you unload. SMH. It's a loading zone and no parking and no standing and a bus zone right in front of this place. Parking enforcement definitely made me not return to this location ever again! read more

this UPS store is amazing. the staff is always helpful and I am in awe of how efficient and dedicated our UPS driver is.

Quick service - friendly and helpful staff. Easy to work with.

I should've caught his name, but the young male that helped me was absolutely wonderful and just so personable. I was in a bind and he helped me so quickly! This will be my go-to UPS going forward. Thank you Pennsylvania Ave UPS! read more

Would never go in this store. They are thieves... In the thousands of UPS stores i have been to - never have i been charged for the label to send the package. They are rude and evil - whatever you do - do not step foot in this store. This is not what UPS is all about, and Latoria said blame the owner for this store policy vs other stores... DONT GO HERE read more

This location is fine. The woman working here was honest and said that most certified mail is brought right across the street to the US post office to be sent. So, that's unfortunate. But I'll give an extra star for the honesty. Shucks. read more

I have used this UPS Store countless times, to send and to return packages. The staff is very efficient and helpful. Even when there is a long line because of Covid, the line goes fast. I highly recommend it. read more

*Warning!!!!! After standing in line for 30 mins, the clerk informed me that the charge $7 to print out a return label. He said they are a franchise and charge higher fees. read more

I'm a UPS MyChoice member and I had a package shipped to this store. The day after it got delivered it was returned to sender. I called the store to ask why and they said they had too many packages. My package was smaller than a piece of paper and they didn't even get me the courteous of reaching out. How can you not take packages for pickup, especially during the holidays. read more

They were extremely busy - I forgot the holidays are approaching - but the staff kept the line moving quickly and they were professional and friendly. They gave me information about delivery times - making sure about when it would need to arrive at the destination - and inquired about the need for insuring the package. Can't ask for more than that. read more

I've used UPS, particularly the store on Pennsylvania Ave., SE for the past five years. I've never had a package lost or even later than the projected time of arrival. Service is great and while I always seem to end up getting served by Mike, I'm glad. I couldn't ask for a more attentive and courteous employee. read more

I've only had positive experiences at this location. All of the staff who I've interacted with have been incredibly helpful and at times, they've gone out of their way to help. When you ship with them a few times, they create an account for you, which streamlines the process a bit. I've never been charged for extra tape. This is Capitol Hill, though, so I I imagine it is their policy to charge for as many things as possible. It will just depend on who helps you when you stop by. If you are ever by Eastern Market, I would highly recommend this location over the USPS across the street. read more

On Wednesday July 2, I needed an urgent package to be in Kentucky by the close of business on Monday July 7. I hadn't gotten out of work in time to go to the post office, so I headed to UPS. I had done a little research and based on online price quotes, UPS was cheaper than FedEx. It had been a rough day. I was leaving for vacation at zero dark thirty the next morning and hadn't packed a thing. I spent most of Wednesday tying up loose ends at work only to find out at 4 pm that a document package I had yet to compose needed to physically (not just postmarked) be in Kentucky on Monday 7 July. No extension was available, and I'd be sending the package with one less business day (July 4) to work with. Needless to say, I showed up to UPS a little on the frazzled side. James helped me at the counter, and all was going well until he said..."Ohhhhhh....we can't ship to P.O. boxes." Ughhhhhhhhhhhh. I didn't have a street address for the package, and I was flying out at 8 am the next morning...to an island...meaning even if I brought the package with me, there'd be little to no chance of it making it to Kentucky by Monday. After explaining my dilemma to James, he worked his magic (or witchcraft...who knows?) and somehow was able to send the package through USPS via UPS. I didn't ask questions, I just sealed the package, got a receipt and was on my merry way. The best part was I paid less than had I sent the package through UPS! Brilliant! Thank you, James, for whatever you did that day to send my package. It was one less thing I had to worry about before going on vacation. read more

Unfortunately, this store exhibited poor customer service (and actual service), along with a hint of bad attitude all around. Very unlike my previous UPS experiences. read more

I absolutely love this UPS store and the customer service is awesome. I went in a little before closing to ship and they were good. No rush and very attentive to my needs. Wish I could leave more stars. I will be back and recommend others to visit as well. read more

Just left the UPS STORE at 611 PA SE. Called about notary services. The message indicated that the notary would be there until 5. Entered the store, asked for the notary and the young woman indicated that the notary left at 4. Either they need to change the message or they weren't telling the truth. read more

I have been retrieving my sister-in-laws mail for the past 3 years and built up a good relationship with the staff who I gift from time to time. Without a hitch, I'm in and out. Today, Michael the owner was there. I had 20 + packages to pick up and he told me he would have to scan each of these in. It took 2 minutes to get the first scanned in and I asked if it were necessary. He said that he would not be held responsible which I agreed. Then he got angry and said to get my sister-in-law on the phone who was in a meeting. He started putting my packages back and I asked his name again which he said Michael, do you want me to spell it out for you. Michael obviously doesn't know customer service just an owner of a business. Treat your customers like gold Michael, they pay your bills. read more

Terrible customer service! The young woman who waited on me was rude and when I mentioned that I was hard of hearing, she didn't change her speaking volume. Not the first time I've had a bad customer service experience there. I try to avoid going to this particular ups store. read more

The customer service here is atrocious. It's as if the people working here don't understand that their job is to help people mail packages. I waited in line for 40 minutes only to be told that they couldn't scan a bar code off a smartphone (even though the UPS email with the barcode was specifically sent to me for that purpose), and that there wasn't anything they could do to help me. I wasted my lunch hour and two metro rides and left without mailing the package. I hope the management of this store is aware of how much business his/her employees likely are turning away. For me, I'll be going to the UPS store on L and 11th Street NW. This location has excellent customer service that is both competent and friendly. read more

Coming here in the past has not been the best experience until I started working with Mike B. I look forward to working with him every chance I get when I am returning something. He is very articulate and professional when it comes to handling situations. I would definitely recommend this store and this associate to anyone who needs assistance and the #2092 UPS Store ! read more

I have been a customer at the Pennsylvania Store since its opening. I really have no complaints. The staff has always been courteous and professional. I appreciate the notification when a package has arrived. The site has become very busy. However, the staff works as fast as possible, giving each customer the attention he/she deserves. read more

So I am told to drop off a package a the "nearest UPS location" ... so when I go this store and want to drop of the package then I am told I can't. They say they are not UPS but the UPS Store. I am sorry but this is a joke. Are you UPS or are your UPS? What good does the store do me if only every other package can me shipped through it. read more

If you need a one tiny piece of tape for a box, this store will charge you $2.00, yes, that's $2 for a 1 cent piece of tape. I used to go here regularly but I'd rather give my money to the USPS or Fedex. I advise you do the same. read more

I'm writing to warn anyone who may live on Capitol Hill and use The UPS Store at 611 Penn Ave. I had a very upsetting--and expensive--experience there a few weeks ago and even the follow up with "management" at the store was appalling. On Saturday, July 25th I brought the item to that store, 611 Pennsylvania Avenue, SE, Washington, DC, to be packed. The item at hand was a lighted bar sign--about 3 feet wide and 3 feet tall, but delicate as the fluorescent lights are easily breakable. the employee, Nathanial, waited on me. I asked him if he could pack the object in a box that fit it and that it wasn't going to be shipped, I was going to drive it to its location, but that I needed it to be secure for the car. Nathanial answered all my questions will the simple, "Yup." After he told me the box would cost $75.00 to make and I paid him, he went to grab the sign by the very lights I had just explained to him were very delicate! "Well, what do you want? How should I carry it" he responded. I suggested he use the metal handle. Other customers in line behind me were equally appalled and rolled their eyes at the rude associate. Nathanial told me to come back in a few hours. When I returned at 2:00 PM, Nathanial pushed an enormous box in my direction. The box was easily two to three times larger than the item! I asked Nathanial why the box was so big--as I had asked and been told it was a custom made box. He responded that was the only box he had, and I'd already paid so take it or leave it. Nathanial's co-worker, seeing that I couldn't even carry the box, asked if he could help put it in my car. After 20 minutes of trying, the box was too huge to get even halfway into my car. Upon reentering the store, I asked Nathanial to just refund my money, to which he refused. I was therefore virtually forced to ship the item which cost an additional $126.40 plus $20.00 for the insurance. Somehow asking for a custom box to be made had cost me over $200.00-- aside from the fact that there was no need or want to ship the item! The box itself was barely taped together and when I asked if he could please just make sure the box was secure, I once again received a, "Yup." A call from the store manager a week and a half later was equally irritating as he "didn't know what I wanted to hear." Clearly, this store doesn't value its customers and it doesn't want your business. Now I'm just praying my package arrived in one piece... read more

I won't go back to this store. They charge you not only for boxes but also to "pack" the box, which entails them putting the item into the cardboard box -- $8 each! just for packing. Didn't let me know that this was a charge that they added on, either, until I looked at the receipt and then the guy all but yelled me out of the store for asking about it. Very unprofessional and, quite frankly, dishonest. I had "free" return shipping, but it turned out to be more expensive than the item in the first place. read more

This UPS store sucks. The staff are arrogant and delight in saying "no" and gloating over "company policy". They are the most unhelpful and smug staff I have come across in a ling time read more

Terrible terrible service. Every person - almost without exception (there are a FEW exceptions) -- in this UPS location is surly, rude and sloppy, and this has been true for years and years. The owner, Capt Michael Phillips - evidently creates a culture of horrendous service. Staff is, as a rule, ill-tempered, lazy and incredibly hostile. I have never been in another store that provides such bad service. I suggest the UPS stores on M St NW (downtown) or the 2 UPS stores on Conn Ave NW if you want to be helped, not annoyed and frustrated. A visit to this store can ruin your day. read more

Save yourself time, money, and anger and go across the street to the Post Office or go down the street to the Fed Ex store. Yeah, it'll take you longer. There might be a line. That's because people actually want to take their business to these other shipping services. I went in to have a box of books shipped but the supervisor took one look at my box and refused to ship it because I'd repurposed a box that had a "contains alcohol" stamp on it. I offered to cross it off, she said they won't accept it. I said what if I crossed it off then put my (already paid for) label over it? She said that won't work because she's already seen the box. Then I physically peeled the label off of the box and she -still- wouldn't accept it. Because at one point it had a label on it that said something about alcohol. So even though there was no longer that label and even though she saw my box was full of books, because she previously saw a label that used to be on the box at one point she wouldn't ship it. Seriously. I called corporate and lodged a complaint and the person I spoke to on the phone told me it was ridiculous and sent an 'urgent' message to the store owner. The owner of course never called me back even though I was sitting in the store with 30lbs of books that I couldn't carry home. I ended up spending $5.41 for a box I didn't need because they gave me no other option. My label was already paid for, I'd already walked the half mile over there and my weak girl arms were too shaky to carry the box home again. Basically, stay away. Don't do it. They discriminate against your boxes so they can rip you off. read more

Wish I could give UPS on Penn a good review but they locked their door 10 minutes before closing time on Friday evening and pretended not to hear me when I knocked on the door. Fortunately, the FedEx store down the block happily took my $40 worth of business. Next time I'll just go to FedEx first. read more

Called UPS to have an order rerouted from my house to a UPS Store, UPS offered the 611 Penn location. When I went to pick up the order, they told me that they had refused the order because they only accept packages for clients (people who pay to have mailboxes in the store). When I told them UPS said they were rerouting and that I had confirmation of delivery, they said they did not have the package, that they're a franchise and UPS can't tell them what to do, that it was absolutely sent back and that they do not accept packages. I called UPS and they confirmed that the package had been delivered to the store at 611 Penn. Getting nowhere, I called the sender, who said they had received delivery confirmation that my package was delivered to 611 Penn. They spoke to the UPS Store and were told by the same person (apparently the manager) that the package was refused. The sender agreed to resend me my order to a different UPS Store. A few minutes later, the sender called to say that an employee at the UPS Store found my package, that it wasn't refused, and that I could come pick it up. The sender informed me of this, but before I could leave for the UPS Store, the sender called back to say that the manager had called to say that they did indeed have the package but that they were going to send it back to the sender because they shouldn't have accepted it in the first place. The sender asked them to hold the package since I was on my way and the manager refused to hold the package until the sender threatened to call the owner of the store. Worst. Service. Ever. read more

This particular franchisee has verified to me over the phone that they break from the policies of other franchisees and charge for things that are normally gratis, such as UPS labeled mailing envelopes. What is worse is that when I grabbed said envelope and asked for my cost to ship before handing in my credit card, the gentleman told me the cost without the envelope and, then, proceeded to attempt to charge me nearly $3 for the envelope on top of what he quoted me. I refused to pay and shipped for a much lower cost at USPS, across the street, who didn't charge extra for a priority mail envelope. While I can understand the need to charge more to cover higher rents in this location, I cannot tolerate bait and switch, IMHO, tactics. I have been so burnt by these guys in the past that I just called ahead to ensure they wouldn't try to charge me for a postage paid by addressee return item when I drop it off. This is a sad situation. read more

Beware of this location. Paid a pretty penny to overnight an important document and it took 6 days to get to its location. Needless to say, due to the incompetence, a family member wasn't able to close a deal on their house in time. read more