This is by far my favorite UPS location and mail carrier. I have always had pleasant experiences and speedy service at this store. A few individuals I'd like to highlight are Kali, Mike and Marcus. Quite recently, I struggled with preparing several packages that needed to be shipped, and without hesitation, they assisted me. I am thankful for their exceptional professionalism and dedication to the providing great customer service. read more

Awesome experience - was returning 3 items and was greeted immediately and Kareem ( ?) had a smiling face and was so accommodating as we sorted out the three items I was returning and it's very refreshing to have this experience. So happy to have this in our neighborhood - and well done. read more

This UPS store is the absolute best! Kali and his team are awesome and the epitome of what customer service should be. They go above and beyond with every experience. I would recommend them to anyone looking for shopping services read more

This location is right off the Navy yard metro, I needed passport photos for a visa and CVS printer was out next door, they did the passport photos and even emailed me a copy. Great customer service. Helped me solve a problem in a hurry. read more

I was in need of a notary and stumbled across this UPS Store. The staff were so helpful, prompt and courteous. I had no idea that a UPS Store had opened in this area. I will be definitely visiting again! read more

I am so thankful for this store! I had a deadline at work and needed to print over a thousand pieces of various brochures and promotional material for a job fair that I had to organize last minute. The team was so helpful and even stayed open after hours so that I could have all the materials for the next morning. The job fair was a success and I owe it all to this store. I will indeed go back mainly because of the professionalism and superior customer service. They really make you feel like you're the only customer in the store. read more

Brand new location with excellent customer service and expert graphic designers. Great resource for all my printing needs!

Just in time for the Holidays. This location opened up right around the corner from me and the timing couldn't have been better. Mailed off several gifts for the holidays and the staff was very helpful and patient. I'll definitely be using this location for my shipping needs. read more

This location is bran new and amazing. Great staff customer friendly and had all your office needs. And did I say that the staff was overly friendly and helpful? I'll drive across town just to use this UPS location read more

Great service and friendly staff. I was helped quickly and properly advised for the best way to send a package to a family member. Will keep using this location! read more

So glad this UPS store is in this location. Very convenient and top notch customer service for my printing and mailing needs. The staff really took the time to help me and they were very quick and efficient. I'll certainly be using them for everything! read more

Brand new clean and shiny store. Very fast and efficient employees. The shipping process didn't take long at all!

Kali was so helpful when I came in to ship 8 boxes to 2 different addresses. He was super prompt and efficient, and balanced other customers who came in at the same time during our marathon shipping professionally. I'd definitely return to this location, which is also larger and nicer than most UPS stores in the area (and often has parking nearby). read more

I rarely write Yelp reviews, but had to write a positive one about this UPS location after my experience there tonight. I had an Amazon return drop-off and tried to stop by another location on my way home from work. The first store (Mass Ave NW in Chinatown) advertised online that they were open until 8 pm, so I was surprised to find the store dark and locked up at 7:45 pm. Frustrated, I continued home to Navy Yard and was surprised to see that a UPS store had just opened up near me. I figured that this location also had to be closed, but saw a few people inside so I decided I'd just go see. The owner of this location was still working after having closed the store at 7 pm and immediately waved me in. He was so friendly and wonderful and took care of my drop-off over an hour after store closing. I am so excited to have this UPS store in my neighborhood and can't speak highly enough of the owner and his staff! read more

Every time I have used the services at The UPS Store in Navy Yard I have had a great experience. They have always been so kind, patient, and helpful which is greatly appreciated. It makes such a difference when you are tired and waiting in line to have such kind service. Thank you!! read more

This UPS location's customer service support is EXCELLENT. I visited the store just now to return some items from Amazon. Long story short, the return ended up being really confusing (my issue, not the store's). Not only did Mitchell go out of his way to help me even after the store closed, but he remained calm and kind when I started to get panicky and frustrated (with myself). Thank you, Mitchell!!! You were so helpful! read more

Stopped by this location today to ship Christmas gifts. The service was quick, in and out ! They even had free tape for me use.

The team at this UPS store was efficient, courteous, and safe. Kali went the extra mile to box up my items and made sure I had all the information I needed on pricing and other options. Clean, well-managed location. I know where I'm coming back to for all my shipping needs. read more

I was an out of town visitor, who ordered a package to be delivered here. The staff and the manager were helpful to me looking for the postal service package from Amazon. Honestly, I don't know who the negligent party was, if it was the postal service, or Amazon tracking, or not. This was during the noted postal service backlogs in Oct., so who knows. I did get the other package that was sent to the same location via regular postal service that wasn't from Amazon. That package did arrive at this UPS store and was held for me. The UPS store was helpful. They responded each time I contacted them and offered to handle a return if the package showed up. As for future packages on the road, I probably won't send Amazon orders this way, but to be fair, this is the first Amazon package ever, in many years, that I haven't gotten. And Amazon returned my money. Perhaps the product did turn up at some postal service facility and was returned to the company. Overall, this UPS location had good service for me. On another subject, I read another reviewer who talked about running out ink at home. Get an Epson eco-printer. For a small printer, $200 (thus not a laser-printer), I print hundreds of pages of full text for book publishing drafts and pay like a half a penny per page. It's so cheap I don't even remember the exact cost after I calculated it. I'm only on my third $12 black ink refill after two years. I haven't even refilled the color yet, although I set it for black ink mostly. read more

Unbelievable! I HIGHLY recommend this UPS. These employees are so knowledgeable and above all they take pride in what they do. They are extremely efficient and beyond that very kind humans. Tamika helped me notarize something and later that night I received an envelope at the front desk of my building ... it was my drivers license I left there by accident and she made it a pint to drop it off for me!!!!! That is a kind human being and that's the type of service you can expect at this location. UNBELIEVABLE! read more

We've been so happy to have this ups store open in our neighborhood. Super convenient for shipping and amazon returns. And the staff is always friendly and helpful. Thank you! read more

The associates at the store, Mitchell and Cenghor, were extremely friendly and very helpful. This is the best UPS location I have visited so far. read more

Outstanding service at Yards UPS Store! I was greeted at the door by staff who asked if he could help me with my heavy box. He processed my delivery in a speedy, friendly manner. Yards UPS Store gets a big thumbs up for excellent customer service! Thank you! read more

Store was open on a holiday, owner himself personally took care of all my needs very quickly. Thank u so much !! Seamless experience! Superb customer service as well!!! read more

I had two great experiences at this UPS Store location and just had to share how professional and thoughtful the staff were as I was navigating a rushed passport situation. My two year old (who was quite cranky after her nap) took her photos here and the staff was absolutely wonderful with her. We got the shots we needed in seconds. I was also guided step by step with perfect advice to get a rushed passport in 24 hours for my child. Kali, the store manager, made sure I was well prepared for my visit walking me through everything I needed. Great addition to the Navy Yard! read more

I drove to this location as I had a few Amazon returns and a mailing request for a weighty med-large box and the store nearest to my home was too small. I didn't want to hold other customers up with needing to wait outside in the heat while I was being serviced, with COVID measures still being in place. That said, I drove the extra mile and was so glad I did. Not only was the store much larger, it was brighter, cleaner, and staffed with two very friendly employees! I was immediately greeted with a welcoming smile by Arnika who was a gem! She was extremely patient as I looked up 3 separate return tracking labels and a mailing addresses, not to mention the couple times I interrupted her to correct the address I'd misquoted her. Arnika was equally as patient as I placed a call to my daughter to confirm she wanted to pay the quoted shipping cost on the larger package I was mailing for her. Not once did Arnika respond with exasperation or annoyance. I was so thankful for her knowledge, kindness, and professionalism. Needless to say, I will ALWAYS drive the extra mile to come to this location. The customer service is exceptional and discovering they are also a black owned business, made my new business find an even greater delight! Thank you for a great experience! read more

Only one young lady (Tianna?) working on a busy day. Multitasking is her thing.... she acknowledged every customer, courteously served each and everyone efficiently & quickly. read more

I live in navy yard so I have gone three separate times since this store opened ( return of Verizon overpriced cable box and amazon returns). This store will change how you think of UPS. Most friendly, helpful, efficient store I have ever been too for this or like service. Five plus stars easily. NavyYard is lucky to have this business. read more

Its as good as it gets! This UPS store is the first one I leave a review for, I just had to. Kali helped me getting my items packaged quickly and was very helpful with giving me options of what I could do. This is seriously a place that cares for you! read more

Please read the other reviews for this specific UPS Store location.....they are all accurate and represent my own experiences. Like all businesses no matter what services/products they provide --- the staff makes the difference. read more

This store is an awesome addition to the neighborhood! Not only does it provide a slew of useful services, but the owner Kali, and his staff have truly embraced the importance of customer service. Always smiling, always calm, and always efficient, I cannot adequately emphasize what a pleasant experience it is to go into Kali's store for all my printing and mailing needs. I hope the store flourishes and remains a fixture in the area - welcome to the Navy Yard Kali and team! read more

Absolute best shipping store I've ever dealt with. The whole team from the owner down are all incredibly helpful, knowledgeable, and pleasant to deal with. They helped me with a complicated international shipment, continued to check on the status when it got held up overseas, and they went above and beyond to make sure it was handled. There were several points they could have said "you're all set" but they weren't satisfied and continued to dig to make sure the people overseas had all the info they needed to resolve the issue. And even when it was over with, they continued talking with the international team to see if there was anything they could have done different to prevent the issue, so they could improve their store. I should say, they said up front I should include the phone number of the recipient, but I didn't have it and said go ahead with the shipment anyway. So it was my own fault and they still did tons of work to make sure it was settled...over a week AFTER I'd paid the bill, all the following up was done with no extra fees, just their own pride in getting the job done. read more

Brand new store near my home, it was time that we got one. This location is super clean and modern, the staff is friendly and helped me promptly. read more

I usually don't leave reviews but the customer service here is really above standard! I was surprised to find out a ups store opened up around the corner from me this week, how convenient for the holidays! I had a chance to meet with the owners who helped me find the right size box to ship to my nephew (as I was using the wrong size, and it would've cost more) and he assisted me with making sure the package will get there before Christmas as it's due to arrive tomorrow 12/20! I love saving money so Hopefully other SE residents know this place is open. Good job navy yard store! read more

Excellent customer service. The employees here are super helpful, quick, and pleasant. They make a shipping errand efficient and painless. They really are making the world a better place. read more

Very professional for a new store. I honestly cannot recall the last time I had such a positive experience with any business that moved me to write a yelp review. This is as good as it gets! This location truly gave effect to the principles of customer service that are often spoken of but not as often exemplified. I would highly recommend this UPS location for anything related to shipping, printing and more. read more

Gorgeous new clean environment!! Great friendly staff and time efficient service. Will definitely be back for all of my postage needs!