Been here a few times! All the employees are courteous and competent, and as another reviewer mentioned, they actually take pride in their work and care about customer service which is rare to see these days. Thanks guys! read more

Great customer service, missed the overnight truck but they made sure to call one over to make sure my goods were sent before the holiday weekend! Thank you so much read more

I went to the UPS Store in Winnetka this morning since UPS stores advertise that they provide Notary services. I informed the female employee that I needed notary service, she quickly dismissed me by telling me that she forgot her Notary book. Wow, UPS Store that was very unprofessional. I ended up going to Auto Club in Chatsworth. Their employee was ready with his Notary book to assist me. read more

I've been coming here for more than a year with all my packaging needs and the employees here are the nicest, most helpful people I have ever met. They know everything about their job and how everything works. They are super friendly and fun. I've personally never had a complaint with them. The other UPS stores are nothing close to the effectiveness at this one. However, their computers are pretty slow. The person in charge of that should look into getting the store new systems... read more

Mindy is Fantastic !!! The best service that anyone can expect. It was raining (the truth), Ms Mindy saw me carrying a heavy package, she quickly went to open the front door for me....frankly, this has NEVER happened to me , nor have i seen someone do this ...old time service !!!! Wonderful , She asked for me to put it on her counter top and that she would take care of the rest. I was out in less than 5 minutes. Congrats to her, and to whoever hired her. Only 1 statement i have for her, keep up the TREMENDOUS SERVICE and Thank you. My Best, Ted. read more

Literally my favorite UPS store ever, they have the best customer service and it's ran by the nicest ladies.

Is it me or the owners of these UPS stores think they run themselves with high school kids behind the counter. This is crazy and the service is slow. read more

Quick and easy. Get a quick quote. Fast service is all I really need. However, I would never ship my own packaging every again. Extremely pricey. Pretty difficult to use their online pricing quote too. Too much of a hassle. I would avoid it if you can. I'll stick to Amazon returns, buying shipping to deliver to my family or friend's house. read more

The best UPS store in LA period! Vicky, Dulce and Lilly (+others) are super friendly and very professional. Just go visit them and you won't regret it. read more

I received great service from Dennis. He was extremely helpful and pleasant. I felt welcomed when I walked in door. Their printer was sent out for service that day. I needed to print a label and he allowed me to email it to him and he printed it for me. I will definitely be coming back. read more

The UPS Store - Great service! - Printing Services Near Me - Winnetka, California

The person was nice friendly he did a good job the only reason I didn't give him 5 stars is because this ups was a bit dirty and disorganized. All the other UPS stores that I have visited were well kept. read more

The service at this UPS store is impeccable! I've been returning my textbooks here for years and every time I get great, fast service! Thank you! read more

I had the busiest and most stressful week, being short on time I went in to return all my textbooks being stressed and all. Boom there was Fred very nice and helpful he took care of everything with ease. Very happy employees I dig it that's why I always come to this location. read more

Very rude customer service when I didn't have an envelope/box to send back a screen protector to Amazon... Went to USPS and got a free 1st class envelope... read more

worst UPS store ever! The Manager (Francis) dropped my package and didn't acknowledge it. I told her that the package was dropped and she said "its didn't fall hard". WOW! thats so rude, she needs to learn some manners! read more

I have been dealing with UPS stores for many years, and I have never met a friendlier, more knowledgeable, and more helpful staff than they have here. Freddie and Francis are awesome, and make my almost daily drop-offs a very easy process. Quite an impressive staff!! read more

Fred Gonzalez has the best customer service. His energy is great and he is very efficient at what he does. Great experience!!!

Why isn't ZERO stars an option? That is what the Customer Service at this so called UPS Store deserves. I went there to ship a package international and the woman repeatedly asked me to put the box on the scale. I kept telling her, this is not the box I want to ship. She was getting annoyed that I refused to put the box on the scale. I kept saying, this is NOT the box I want to ship. She also insisted they don't have the paperwork/forms to send packages international. She said I was supposed to have printed out labels before coming to their UPS Store. WTF! She told me to go to another UPS Store for international forms. She also suggested going to the Post Office because UPS would be too expensive. It's people like her, that give UPS and Customer Service a bad reputation. read more

Quick and easy drop off. Boxed it up and took it away within minutes. Speedy response from the team. Good job.

If the sign says you close at 6:30, then that's when you should close. Got off work, arrived at 6:24 to get a package out tonight and found the gates were down, door was locked, lights had just been turned off. Apparently attendant saw me and hit the lights and ran to the back. I leave in my car, she comes back toward the front area. Horrible. read more

Francis the manager is VERY rude. After my encounter with her this morning I called to complain and I was shocked to find out she is the manager of the store! Very disappointing and concerning. I also see multiple complaints on yelp about the same issue. I have contacted corporate in hopes that the owner of this location will address her customer service skills so this will no longer be an issue again for anyone. read more

They disobey the UPS pricing policy and overcharge people with bad attitude. The worst customer service I have ever seen. I was ordering from online system and it didn't work for this store and customer care representative helped me. He verified the pricing but when I went into the actual store they overcharged me more than 100% of listing price. When I showed them screenshot of the actual bill and conversation with representative they claimed that they are not an actual UPS store and because they are franchisee they can charge however they want.. This is bull$hit! Thanks to this store I will not use UPS ever again! read more

Just dropped off a return for Amazon and the two ladies that were in the counter were super dooper awesome! Very friendly and even helped me packed my return. I was in and out in less than a minute. Can't all UPS stores be like this all the time? Good experience and will definitely come in here when I need their sevices. read more

Their fingerprint Livescan person didn't put the reason for live-scan and it was rejected. This caused my California License to be delayed costing me lots of money and time wasted to go get the fingerprint redone. After I went back to them and asked them to redo the fingerprint they said that they need a resubmission number (WHICH IS NOT TRUE) and they pretty much sent me off to go contact FBI for that number. HOWEVER THEY WERE WRONG. After another week and half of wasting my time I was told by another location that the number needed for resubmission was the initial number that this store gave for the first fingerprint. The personel is very friendly but they are not professionals and they play with people's lives. read more

Frances was the rudest person we have encountered in awhile. She was oozing with attitude. "Like I said I need your zip code". "I told you to press the green button." She needs maior customer service retraining. I think she could have potential to turn that frown around with a little dose of delightfulness. read more

My package was supposed to be at my client's location in Ohio. However, when I tracked the package and its present location was not being updated. Later that week my package was delivered back to my office and not to the clients address. I had to take it back to the UPS store and have them ship it again. So my package ended up being late and my time was wasted. I feel they should have compensated me for the mixup, wasting my time, gas, and delivery delay. All I got was a empty sorry, we will attempt it again. read more

Went in to pick up a package for a job I was working and was told they would not release it unless I paid a $5 "holding fee." That's a BS greed cash grab that no other ups store charges. UPS corporate really should refine their rules for franchisees because they seem to think they can just do whatever. They want and treat people poorly. read more

Service has generally been fine at this UPS location. No problems with dropping off packages etc. The girl who works here is SUPER nice, same for most of the gentlemen. Reviewed my original review and realized it was being a little crybaby. These guys deserve 5 stars for customer service. The services from the drivers I've had is not a reflection on this store. read more

Quick service and friendly staff. Great location with lots of parking, easy in and out. I usually use them to drop off amazon returns.

Very very happy with the service here. Christina helped me out! Gave me a fast and easy quote and took care of all my needs quickly and efficiently! I was very indecisive and unsure and she was super patient and kind. I loved the service! Pleasantly surprised. Thank you so much Christina. Thanks UPS store! read more

This is my store - I mean I have my mail box here for 10 years now. Staff is friendly. The Owner saved my money last year and thus this year on my renewal putting me into a cheaper yearly plan! Where does that happen? Well right here in Winnetka! I get texts when I have packages and can call in to check on them when I need more info. Thanks guys and gals for making my mail dealings a pleasure. read more

My dad utilizes this store for his shipping and faxing needs. He really appreciates all of the efforts from Christina. She is always helpful and professional with her assistance. Also, this is a great location, good parking, and easy to find. Keep up the great work! read more

If I can put a negative number I would. This place absolutely sucks balls! They have 1 great guy who does great customer service (the scary looking, pierced guy with a crazy beard!) But everyone else could care less. They don't care about your mail. They don't care about your business. Every time I walk in it's like I'm bothering them. I made the mistake of signing up for their mailbox services and was stuck until my contract expired. I will never go back. the manager is the worse one of all. She lacks any kind of customer service you would expect from someone in that position. read more

These people are clueless! I will never step foot in this store again! On two different occasions ( more then a year apart) they removed a brand new item from its factory packaging, threw away the packaging and then returned the item to the retail online store I bought it from and ruined my chance of a refund both times. They state it is "UPS Policy that we have to pack it ourselves" , Stupid, stupid and really stupid. read more

The customer service at this location is exceptional. They happily take care of anything you need... from carrying in packages, to addressing and packaging. Makes shipping easy. Really like the people. read more

Went there to ship a box weighing over 100 lbs. After asking what the price difference would be between using my account from home versus shipping from the store, the lady working there names Francis as she said, became extremely rude. She couldn't answer my questions regarding my account and I said "looks like you don't know anything." She said "okay so you have to leave the store because you're humiliating me." I said "just please ship my package, I don't want to carry it back home." She said "I don't want your business, I am the manager, I can refuse to serve you. If you don't get out of my store, I will call the police." I grabbed the box and left because she scared the shit out of me. STAY AWAY FROM HER AND THIS STORE LOCATION. read more

THE CARPETED FLOOR NEEDS TO BE VACUUMED! The office looks untidy & has many clutters. Girls who are working there should clean up first.

Horrible customer service. The employees do not care about their customers and will not go the extra step to help or ensure their customers are well taken care of or to understand their needs. I was so disappointed when I learned my package arrived at its destination broken. read more

Although I only needed 2 signatures notarized, the notary at this location insisted on adding more so she could bill more! I will not go back to this location again! read more

The store has really helpful staff and I was impressed by their customer service skills. Something as simple as needing to send a fax was enough to rate this high score. read more