The Ritz-Carlton San Juan, Puerto Rico is currently closed for a major renovation project and is…read moreexpected to reopen in early to mid-2025. The renovation, which includes over $150 million in upgrades, is transforming the property into a "reimagined" resort according to News is My Business.

Solo fui al SPA…read more Desde que entras la experiencia empieza, el portero es muy cuidadoso con que persona entrar al sitio. Yo tenía una experiencia de masaje en la casa del árbol, ME ENCANTÓ ! Literalmente estuve desnuda en medio de la naturaleza en una casa en medio de los árboles muy privada pero con mucho por explorar, el masaje y experia de crear tu propio ingredientes es una locura. Al final de mi experiencia y de disfrutar de las actividades cómo la piscina y zona de descanso, la recepción nos regala un hermosa carta con unos brazaletes (que aún conservo). Fue espectacular gracias a todos por hacer mi experiencia tan linda. Era mi luna de miel y si me la gocé Desearía volver pero gastar $2.200USD no me lo permito ...

We recently stayed at the Rainforest Inn during our trip to Puerto Rico, and I want to share our…read morehonest experience both the good and the bad. This is simply our experience, and I'm not interested in debating or defending how we felt. To start with the positives: before booking, I read many reviews and was excited about supporting what appeared to be a small business run by a husband and wife. The property itself is absolutely beautiful , truly breathtaking scenery. The rooms were clean, comfortable, and surprisingly cool despite there being no air conditioning. The cooling system on the beds was amazing. We also did the hike on the property, which was beautiful and definitely one of the highlights of our stay. The wife was incredibly pleasant, welcoming, and knowledgeable about hospitality. She made us feel comfortable from the beginning. Unfortunately, several interactions with the husband left us feeling uncomfortable throughout our stay. Each morning, coffee and tea were offered to guests. One morning, since we planned to hike, we politely declined coffee multiple times. Despite saying no several times, the offer continued in a way that felt oddly tense, as though our declining offended him. During conversation, he openly mentioned that his wife often tells him he comes across as rude. He also praised her hospitality skills, and honestly, I completely agreed with him on that point. What really unsettled me happened when we were signing waivers for the hike. He handed me the waiver with a pen attached. After I passed the paperwork to my husband, my husband reached for the pen, and instead of handing it to him directly, the pen was tossed toward him. Whether intentional or not, the interaction immediately rubbed me the wrong way and changed the energy for me completely. For context, we are a Black couple, and while I cannot say what anyone's intentions were, some of the interactions throughout our stay felt uncomfortable enough that it became hard not to notice. Especially in the way my husband was treated at times. Another example: he offered to send horseback riding information to me. Since I didn't have my phone nearby, I asked twice for the information to be sent to my husband instead. Despite that, the information was still sent to me. The final issue involved the laundry area. We were washing a small load of clothes and some towels during the allowed hours. A few minutes into drying, he opened the dryer himself, removed my personal clothing including bras and underwear -- and left them sitting on top of the washer. He later sent a text saying the dryer was overloaded and making noise, although the load was not packed tightly and was smaller than the load left behind by the previous guests. What bothered me most was not the concern about the machine, but the fact that my personal undergarments were handled instead of simply asking us to adjust the load ourselves. None of these incidents individually caused a confrontation because we chose to remain respectful and calm throughout our stay. However, taken together, they left a stain on what otherwise could have been an excellent experience. Afterward, I revisited some of the lower rated reviews and noticed that several other guests also mentioned discomfort with the husband's demeanor and communication style. I also noticed responses to criticism often seemed defensive. Again, this review is not written to argue with the owners or invite debate from strangers online. This was our experience, and no one gets to tell us how we should feel about the interactions we had during our stay.

Este lugar es increíblemente hermoso. El servicio al cliente es increíble y el personal es…read moremaravilloso. Cada momento durante tu estancia estás rodeado de naturaleza y su belleza. Alójate en el Rainforest inn, no te arrepentirás. La comida es deliciosa. Y las vistas de el yunque son espectaculares. Los sonidos de los búhos y coquis te encantarán. Este es el lugar más hermoso para alojarse en Puerto Rico.

Love a hotel and casino combo! We wondered in here while…read morewalking from the airport towards the port (no, we didn't walk the whole trip to the port). We saw the word casino and knew we had to check it out. The lobby was pretty nice, with a similar set up to the Gaylord in Orlando. It's a huge open space with plants and a koi pond in the lobby. They also had a nice craft market in the lobby featuring local vendors with baked goods, clothing and jewelry. If we weren't on a mission to get to the port, we could easily spend the day here!

Okay for a night, extended stay might be rough…read more Came here as our rest stop before jumping on a boat for the southern Caribbean. Ground floor is lively, with a 4-way intersection in the middle of a manmade grotto and a handful of shops and stops along the outskirts. There's a lovely pool area in the back, and the casino is not too crazy when it's open. The room we stayed in was a little worn, weirdly humid and slightly damp smelling. The linens were clean and the amenities worked, but the room definitely showed its age. View from the window was of a lot of buildings, so not much to look at. Front end staff were friendly. Public spaces were clean, and the gym was small but good enough for a hotel gym area. Breakfast is a quarter of the ground floor. Plenty of seating, lots of options. Food was okay, a step above other hotels but still a low bar to clear. All the breakfast basics with omelette options. It's a perfectly fine stop if you're planning on going someplace else the next day. If you had to spend a lot of time here, I'm sure the issues would mount exponentially. Given its location to the cruise ports and airport, it's good enough. For travelers, Make sure to check which pier to go to if you're cruising. This hotel doesn't offer shuttle service and there's two ports on that side. If you get off at the wrong one, it will be a 1.5 mile trek to the other.

we came to the St. Regis after staying at the Wyndam in palmas del mar and…read more irs been absolutely wonderful here. The people here are so accommodating; they have 3 restaurants on the property and they are all equally good. from formal to casual you can't go wrong eating at any of them. i'm a marriott member and had some points that i used for one night and im happy i took advantage of it. unfortunately they are converting the property to a 4 seasons and it will be far more expensive to stay here. The st. regis operates like a luxury hotel should. i would give it 10 stars if i could. i used the spa facilities and the massages we got were first notch. and jesselyn was a great nature guide that took us around the property. we are sad to be leaving.

For all that this St Regis offers, the website does a terrible job of showcasing it. So here goes!…read more For kids There is an animal shelter with dogs and cats and specialist who will educate you about the animals. There is a small farm with goats to feed. My young kids were delighted with this. There is a boathouse area with free kayaking, standup paddle boarding and inflatable playground. This boathouse also offers more high-tech water sports equipment for rent. For families There are adult bikes and children's bikes on the resort that are complementary. There are golf carts that take you from one area to another as everything is pretty spread out. For example, from the main gate to the hotel is a little less than a mile. Only two free breakfast are included with Marriott status. So if you are traveling with kids, you have to pay $22 plus tip for their breakfast every morning. They have a few sand toys to share out on the beach. The large pool area does have Shallow parts for children. For adults The beach here is gorgeous though setback many yards from the hotel. The pool does not have an adult only area that I know of. There is a nice but small hot tub. You have access to all of the spa amenities every day as a guest here. There is a small gym next to the spa and a larger gym called the wellness center which is about Half a mile from the main area. Food issues The main issue here as many other of viewers have stated is the lack of decent food selection. Sea grapes is decent but only open until 5 PM. Paro gets terrible reviews and is excessively overpriced Mediterranean food. However, an Uber from the hotel to Rio Grande is not expensive around $10 and they are good restaurants, but you must do your own research. I recommend Los kioskos de luquillo Which have many food options and it is basically a beach party scene better for adult adults than kids. Service and butler service overall were spotty. We were given incorrect information multiple times. Don't forget to take a ton of cash to tip-wish they would include this in the final bill. Loved the ocean view, comfy beds, and spacious bathroom. Overall a nice stay and would consider coming back if the food options improved a bit!

Three-star quality at five-star prices…read more Be sure to read the fine print when making a reservation. This hotel runs a "20% hotel tariff" scam that gets tacked onto the bill. The only logical explanation is that this policy makes the room prices appear to cost about $200 a night less than the real charges. Otherwise, why not just raise the advertised price by 20%? There is no doubt the property is in a gorgeous location, sitting directly on the ocean. The buildings are in good condition and the staff is courteous. But, I experienced several shortfalls compared to my expectations for this price point. The suites are provided a "butler," but the available hours are 10am to 6pm. The service would be more accurately described as a concierge. Bringing coffee in the morning is not on the list of duties, nor assisting with unpacking or packing or other typical butler activities. Sending out laundry the day before my departure, I asked to have it folded so it would be easier to pack. Everything came back on hangers. My room did not receive turn-down service and fresh towels during the third night of my stay. I asked to have a car booked to the airport from the hotel. The butler got it backwards and booked it from the airport to the hotel. Good thing that I took a close look at the confirmation and noticed the routing was backwards. The breakfast restaurant, Ola, is extremely crowded in the morning with a 30 to 60 minute wait being typical in my experience. The front of the property is in a skeevy neighborhood so walking somewhere else for breakfast isn't a realistic option. It's not bad, but also not a top tier. property.

Sooo my stay at Condado Vanderbilt Hotel was great from start to finish. Check-in was quick and…read moreeasy, and my room was spotless. The spa was absolutely beautiful, and the spa staff truly made the whole day feel like an experience, not just a service. Poolside, the staff were super helpful and accommodating, which made relaxing even easier. Breakfast at Ola Ocean Front Bistro was fresh, light, and so refreshing. Overall, it was a wonderful stay and the perfect getaway. I'd definitely return!

This is a beautiful place with water on both sides. I can't say the beaches are the most beach but…read morethey give you a place to relax, take a dip in the water and cool off after a hard day. The hotel now is absolutely cool and I can imagine before Hurricane Maria it was even better. The people working there are very nice and took us straight to the roof to see the water and surrounding view that I thought was pretty nice to see, especially in the morning at sun rise. The room was nice & spacious but very cozy at the same time till you turned on the A/C which blows super cold air which is great if you need it. The beds were nice and firm. Bathroom clean. The breakfast was nothing to run to but it will keep you satisfied for a little while. Check them out!

I stayed there at the end of February with my elderly mother. To make a long story short nothing…read morewas as advertised and my initial review stated such but it was deleted. Just a warning if you are expecting anything like you would get in the United States you will not get that here. The owner or caretaker is very amiable but beyond that you are on your own

Our room was on the smaller side, but it was beautifully updated, clean, comfortable, and full of…read morecharacter. The blend of historic charm and modern upgrades made for a unique experience that you simply don't get at a typical hotel. The location is outstanding. We were able to walk to many of the attractions, restaurants, shops, and historic sites throughout Old San Juan. After spending our days exploring Puerto Rico, it was the perfect place to relax and unwind. What really stood out was the atmosphere. The hotel has a rich history, elegant architecture, and a peaceful feeling that made our stay memorable. We loved sitting and taking in the beauty of the property. If you're looking for a special place to stay in San Juan, Hotel El Convento is well worth it. We would absolutely stay here again on our next visit to Puerto Rico.

Great location at this historic hotel--over 375 years old---in the heart of old San Juan. 4.25…read morestars Highlights: - Location: steps away from places to eat, drink, and shop - Rooftop pool: very small plunge pool but nice to have - Wine and cheese hour daily from 5-6pm on the patio was lovely as was the hostess there. Also had bottled waters could grab. - Coralys: stellar representative for the hotel. Emailed her before our stay to help with some beach tour ideas and she was fantastic and gracious in helping me and responding promptly . - Relationship with Courtyard Marriott to hang out at their beach which was a 25 minute Uber away and a fun day - Lots of open areas to sit from by the restaurant to small tables in the hallways and the patio a level under the pool. Midlights: - Pool besides being small there is no shade so not one to hang out at too long - Included breakfast was very simple: choice of cook on egg and meat (bacon, sausage) with bread that varied each day you ordered from the staff with coupons Lowlights: - Staff quality varied at reception and restaurant: on arrival reception was not welcoming so not a great first impression and another time we talked to them similar cool treatment. Few girls that helped with the Marriot prep paperwork were nice. At the restaurant we either had wonderful wait staff or mediocre with long waits. - Very small bathroom: had to squeeze to fit in with half of it being a shower

The pictures online do not do this place justice, it's so beautiful! When you walk in the lobby you…read moreare immediately greeted by the most gorgeous lobby, with very nice furnishings. You are then greeted by a heavenly scent, their signature scent that's intoxicating. The front desk attendant was the absolute best, she helped us with our bags and even parked our car! The room was a real stand out, beautiful and spacious and meticulously clean. I never knew how much I wanted a countertop ice maker before I came here! It was such a nice amenity along with the huge fridge. Their breakfast was also amazing with some great coffee and pastries. I enjoyed having breakfast after I hit the gym, which had the nicest view of any gym I've been to. I would 100% come back here and recommend anyone to stay. Alicia at the front desk was amazing, muchas gracias!

I loved Don Rafas! It's a quiet little hotel. The decor and colors are very cute and chic. The…read morestaff was friendly. They serve continental breakfast from 7-10am. Our room smelled amazing. And the bed was very comfortable. Would definitely stay here again.

Loved the location, right by the beach and close to a bunch of great spots in San Juan. The staff…read morewas super friendly, and everything was really clean, which I appreciated. Having onsite parking was a big plus too. Only downsides: no microwave in the room (which was a bummer for all my leftover food), and it got a little noisy at night since my room was near the courtyard. Overall though, I had a good stay and would come back!

Great price. Great location…read more Awesome staff. Chic ambiance. Convenient restaurant and bar within. Very close to the beach. You'll get greeted with welcome drinks and a staff member that goes above and beyond to make you feel welcome/at home. My friend and I were welcomed by Andrea at the stroke of midnight. Our rum drinks were perfect before bed! She was an amazing hostess all weekend and remained our point of contact for all questions. The front desk staff seem to be hostess, bartenders, bag checking, and CONCIERGE for the area! What talent! Give Andrea and Aracelis a bonus because we enjoyed their recommendations! Everything is clean! And the staff always ready to help you anyway possible.