First I'd like to say that my husband's primary Nurse Brittany and his Medical Aide Kianna were exceptional in their care of him. They were professional, dependable, knowledgeable, considerate and kind. I would love to commend them. however they could only perform their duties as well as the administrative operations within WHCH would allow.
As for the administrative side of the company, If I could give less than 1 star I would. During a time when my family's hearts were breaking and my husband had a very short time to live, I was constantly faced with WHCH "back-office" issue after issue; beginning with his transition home from the hospital, all the way to the delay in his certificate of death.
Because I was focused on caring for my husband, I feel somewhat that WHCH took advantage of my distraction to provide less than excellent service.
The statement I am making now is to impress whatever impact I can on whomever may be considering using this company. And to either have The Washington Home & Community Hospices REMOVED from the resource books at local medical facilities or to have associated organizations implement some sort of rating/notification system that would alert families in choosing WCHC service, they may be putting their loved-ones final days of comfort in the hands of a company that is ill-prepared to meet the commitment.
It is my desire that no other family has this same experience. read more