This Westin in Waltham was good! Like most Westin properties, the rooms were very comfortable. Mine had a thoughtful layout, a good bed, and a nice shower with good water pressure. The property has that signature Westin scent in the air. The building is in good shape, and has a nice atrium that upper floors can look onto from the hallways above. The fitness center was pretty good. Decent cardio options. Maybe a bit anemic on the strength training, with only a cable machine, some kettle bells, and dumbbells that only went up to 50 lbs. There's a pool next to the fitness center, as a nice bonus. My one gripe was with the hotel restaurant/bar. I stopped by for a drink at the end of the night, and was a bit disappointed. The old fashioned was okay, but the coordination between the bar and the kitchen (physically separated by the layout) was off. It took 20+ minutes to get a plate of steamed edamame out, only after a gentle reminder. And when it came, the edamame had been steamed to mush. No firmness left, and the pods were falling apart to the touch. Good overall property and quality rooms; maybe skip the restaurant. read more

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We stayed at The Westin Waltham Boston from May 1-4 for 3 nights. The price seemed reasonable at first, but overall the quality didn't really match what I expected. The room itself was fine--clean and comfortable enough, nothing special but no major issues either. The biggest disappointment was the breakfast. It cost $26, which is quite high, but the quality was honestly very poor and not worth the price at all. I expected much better from a hotel like this. Another thing that stood out was the lack of basic amenities. Items like a toothbrush and other essentials were not provided unless we asked for them, which felt inconvenient and below standard. Overall, not a terrible stay, but definitely not great value for the money. Price might look good, but the quality doesn't match. read more

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This was a great hotel experience! It was clean and big. Great gym area as well. Close to some restaurants, highway, gas station, grocery store etc. A great stay for business or leisure read more

Great service , clean rooms, very nice restaraunt bar area. Top class place. Very quiet. read more

The Westin Waltham Boston - Bar area - Hotels Near Me - Waltham, Massachusetts

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Have you heard my spiel about half-stars? Well, to be honest I don't even remember if I shared it yet. Thus, here goes: I am someone who believes that Yelp should have implemented half-stars from inception. I will spare you the spiel - I could wax poetic about this, but frankly it is not germane to the experience. So, let's say that the Westin Waltham is a 4.5 star experience. Overall terrific, but there are some minor annoyances. First thing first - driving down 128/95 many times, I saw this hotel, and it looked expensive. It seemed from the exterior like a 5-star place with all the bells and whistles that cost a fortune to stay at. Well... it's a 4-star hotel, and the pricing varies wildly. Sometimes a room is ~$100 a night, and sometimes it's ~$800 a night! I've stayed here three times thus far, and it is always the first place I look when returning home and in need of a place to crash. The main thing that keeps me coming back is the bedding. The first time I stayed here, I remember getting into bed and thinking that I am sleeping in a cloud. I have stayed at hotels that had softer beds that one sinks into, but this wasn't it. The mattress was a "medium" in my experience, yet likely as a combination of it and the bedding, it was something to be beheld. It's not wonder it is possible to buy their bedding, from the pillows to one of their mattresses! The hotel and the room were spotless, and felt very safe. The staff I've had the pleasure of interacting with have been friendly and kind. The room itself is well appointed, and has ample space. There were also plenty of outlets, The bathroom was spacious, had properly HOT water, great water pressure/volume, and I liked that their bath products didn't leave my skin feeling funky as some cheaper ones do. There is also a very dim nightline which is barely enough light, but with fully dark-adapted eyes, is enough light to not bump into anything. Now, for the aforementioned annoyances (in no specific order) 1. The LED light bar above the bed looks cool, but I am not sure it's functional. It is somewhat hard to reach from the bed, and it's too bright to work as a reading light (would disturb the other person). 2. Reaching the curtains to properly close them required some very mild gymnastics due to the furniture. This is something I was able to do without much issue, but is worth noting nonetheless. 3. The bath products were mounted too high. I am of right around average height, and it was a little awkward to reach nonetheless. Worse still, when going for the conditioner and not having the nozzle at the angle, it ended up spritzing... right in my eyes. Thankfully not as bad as shampoo, but still very unpleasant. 4. There is not hook for a towel when coming out of the shower. Furthermore, the only hook is on the door, and that already had a robe on it. This becomes an extra challenge when there are two people staying in the room. 5. The soap dish for bar soap seemed like it's seen better days, while clean, it was well worn, and not in a cute/rustic way. What keeps me coming back is their amazing bedding, and sometimes low prices. However, due to the notes above, the Westin falls short of perfection. Easy fixes though, mount the soaps lower, install some hooks (even simple Command hooks), and move around some furniture, and buy new soap dishes. As for the LED light bar, I'd give them a pass at that point. read more

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Stayed for a night at The Westin Waltham. We checked in super late into the night, but the staff was very welcoming and friendly. We booked a traditional room with a king-sized bed. The room was clean, but not the cleanest as there was a stain on the bottom of the bed. Doesn't directly affect me but reflects on their attention to detail. The best part of this room was the king bed, as the bed was really comfy and spacious, and the sheets were astonishingly soft (I wish I knew where to buy them for my own bed TT). We got two breakfast tickets during check-in for the next morning. When we got to the eating area, they gave us an option to use the ticket for the AYCE buffet or to order from the menu up to a $25 value. The food was decent - pretty standard breakfast from a hotel, with eggs, sausage, bread, oatmeal, pancakes, cereal, fruit, yogurt, and orange juice. read more

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Spent 2 nights at the Westin in Waltham for a meeting. When I arrived the hotel had very nice curb appeal. I was able to check in early which was appreciative. Staff were all very nice. Anytime I requested assistance they were available. They were not always accommodating but not sure they can always be. My room was nice- very simple and clean. Not much of a view (especially for being a Hilton honors member) but again - maybe there were many higher ranked guests. The pillows were super soft and the bed was comfortable. There is one restaurant that I know of. Located in the lobby they have a good variety of options. I got mine to go. Everything was hot and very tasty. One of the more innovative items they have is the concierge Robot. I was able to witness this robot in action (yes I followed it). One of the rooms requested a few toiletries. Instead of having a person bring these items to the room the robot was deployed. The needed items were put into the robot, pressed a few buttons and off he went. I watched the robot wait for the elevator, get on, get off and deliver the toiletries to the guest. Amazing. I need one of these at home! read more

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Paying $400 for this hotel should be a damn crime! Booked because job placed me here. Hotel is old and in desperate need of updating. When I walked in the room, I was met with a smell of dirty water or was it mold?! I was so tired, I tried to shut bathroom door which is where the strongest of the smell was so I could get to sleep. I awoke at 6am and couldn't take it. I was switched to another room and the shower drain was stopped up. Discussions with other coworkers, they had same issue so this smell is a hotel issue and they are known for it around town. I will absolutely not stay at this location again!! read more

The Westin Waltham Boston Hotel. Dates 10/9--10/10/25 Room 710. A disappointing experience. This was supposed to one of Marriotts better hotels. It's not. * There was a dinner plate sized black mold stain in the bathroom ceiling above the toilet. Because we arrived late, we did not notice it until the next morning when we got up. We told the clerk at reception when we checked out. Her only response was, "Sorry" to this matter and the two items listed below. * The shower gel dispenser was empty. It makes us wonder how carefully housekeeping cleaned the room. * The hotel provided only 1 bath robe for a double room. Fortunately, there are other choices in the area. read more

I've come to expect fairly decent quality from the Westin brand so I was super nervous to book this place based on the really bad reviews on Yelp. I ended up very pleased with my experience. The room was super clean though a little cramped with the amount of furniture they had in it. I would have removed at least one of the chairs by the window to make more room but otherwise a very solid clean room is what I got. The facility is really nice, looked clean and the on site restaurant was a neat feature though I didn't visit the restaurant. Parking was at a cost but I should have taken my chances paying whatever the parking prices were because hotel charged me for parking yet when I left the parking lot there was no barrier to stop me from leaving hence no payment seemed to be required. I feel a bit ripped off paying for parking when I could have probably parked for free. Not a bad hotel at all and within a good proximity to the general Boston area if you don't want to pay the $500/night in the heart of Boston. read more

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I stayed one night, 6.1.2024 at this hotel. it is conveniently located off the highway very clean room on the 7th floor with a nice view. I will visit the prospect hill.park tomorrow. read more

The Westin Waltham Boston - this is my room - Hotels Near Me - Waltham, Massachusetts

The Westin Hotel has gone downhill fast. We've stayed at this hotel nearly a hundred times over the past five years - as one of our kids attended a nearby college - and have become accustomed to a certain level of service. Something changed. Not for the good. The garage is now neglected and run down. The bathroom towels are paper thin. This isn't the worst part - the restaurant has gone from average to poor. Without any explanation to staff, the hotel chain removed the breakfast buffet which could accommodate large number of hotel guests. One waitress is now left to wait on dozens of guests and wait, you guessed it, the kitchen is woefully understaffed. Guests waiting to place orders, angry diners waiting for food, and subpar food was the icing on the cake. We will be taking our business elsewhere. Sorry Westin. You guys lost your focus. read more

Parking was free on the weekend, which was nice, otherwise it's $10 per night. The staff member checking me was super nice and friendly, check-in was quick. When I walked in, the room had this strong odor.... at first it smelled like someone had smoked in the room, but looks like the housekeeping used way too much sanitizer. I had to open the window to air out the smell and get some fresh air in. I left the window open as I left and by the time I got back from dinner, the smell was gone. The bed was too soft for me. The place could use some renovations, especially its near all the business locations. read more

The Westin Waltham Boston - Closet - Hotels Near Me - Waltham, Massachusetts

Wish I had read the reviews first. Stayed there last Saturday night. I asked at check in to be placed in a quiet room. The desk agent placed us in a room two doors away from the elevator and across from the utility closet. Went back to the front desk and asked again for a quiet room, agent said she had no idea the room was so close to the elevator. We were moved three doors down in the same hallway. The room though small was nice. We went out to enjoy dinner and a movie. When we returned I thought there were people talking outside our door. After over 20 minutes of this I went to check and it was voices traveling through the air vents. The next morning we discovered the remote for the TV would not change off of the Marriott/Bonvoy channel. Went to shower and found mold on the ceiling in the shower. Also the bathroom fan/vent didn't work. Checking out the people in front of us were complaining about their horrible experience. The same agent who checked us in also checked us out. Completey unphased hearing about the problems in the room. She didn't even look away from the computer screen to acknowledge I was ther talking with her. She couldn't even say "I am sorry you didn't have a great experience staying at our Westin." I used to love the Westin Brand, now I will read the local reviews and not stay at the Westin Waltham again. The Westin Waltham is not where you want to stay. read more

The Westin Waltham Boston - Mold on shower ceiling at Waltham Westin. - Hotels Near Me - Waltham, Massachusetts

This hotel is very average at best. Also overpriced. Restaurant is not great and also overpriced. No water provided for elected status members. I asked and they said they were running low. How does a hotel run out of bottled water? Overall do not recommend. read more

Great location, nice clean room, quiet and free parking. Beds were very cozy and they have a restaurant on the premises. I recommend if you want to save some money and not stay in Boston, this is a great alternative. read more

I grew up coming to this hotel. It was my favorite hotel on the east coast. I recently stayed there again for the first time in years and I was so so disappointed. Mind you I'm easy as Sunday morning. The bathroom in our room didn't have any body wash, and our blankets had a massive blood stain on it that we saw the next morning. Sickening. The staff said "that looks fresh" as if I left it there. I think I'd know if I was bleeding out on my hotel bed. I mean see the photos. Really stinks that this place took a turn for the worst. You're better off going somewhere else. Hate to say it, but really. read more

The Westin Waltham Boston - Hotels Near Me - Waltham, Massachusetts

Breakfast Service was terrible, understaffed and unprofessional, old lady in charge was so rude to everyone including my sports team. Food was so overpriced and not tasty. Dinner was very confusing, very slow service with terrible drinks, they can't even pour a beer right lady bartender no one understood her " what she was saying ", other bartender kept saying "I can't do this anymore "with very bad temper, very rude way. overall bad across the board! I do not recommend this place at all!! read more

At approximately Midnight on a Saturday night, Feb 11, 2023, I went on a delivery for the jerk at the desk (Jessica is her name) I called this person with her delivery, and she answers, and says right away after answering, "Yeah, come to the front desk..." in probably the most bossy way I've ever heard. So I brought the food in and was very displeased. I quickly put her food on the table across from the front desk, and she starts yelling at me, telling me that I didn't need to throw her food. Really? I threw her food onto a table I was 2 inches from? No. Yes I was visibly annoyed but, what delivery man wouldn't be annoyed with a no-tipping, rude, entitled little jerk like her. And to make things even worse she complained to MY boss, calling me all sorts of names (which is in writing). What's the point in me complaining? well, if she talked to me like that on the phone, how does she talk to guests on the phone? Especially those guests that have complaints. This complaint would have never existed if she knew how to answer a phone. Have a great day and better night. read more

loud partying, screaming, clapping, running, door slamming, and singing going on at 1 am that has been going on for hours and when i tried to call the front desk to ask what's going on... guess what happened... no answer 5 times. how am i supposed to sleep. someone let me know. if you like to have quiet sleeps don't come here the front desk is useless read more

I stayed here for 3 nights during May 2024. The overall hotel experience is 'bla' at best, with the rooms and decor showing their age (late 80s??). The soundproofing between rooms is lacking...so you will hear your neighbors. But, here's my biggest issue....their customer service "significantly lacking". The entire experience from checking in, and asking some basic questions, to now needing them to provide me a copy of my invoice. I've had to call hotel three times, and submit two online requests for my invoice that wasn't sent to me. In the future I will stay elsewhere, as there are many other more modern hotels to choose from. read more

Yikes. The Westin Waltham (certainly not anywhere near Boston, despite what their misleading name suggests) clearly has not had significant financial investment in the property in 10+ years. While you're driving by on I-95, you might think "well that building sure looks pretty." Then you head inside and realize how wrong you are. The issues with the property we identified on a recent 3 night stay: - The doors to the rooms must have been purchased from a local Motel 6. If you look carefully, many doors aren't flush at the bottom. Because of the way the hotel settled, there is an angled gap of up to 1" at the bottom of a door. And these doors are the thin, I can hear someone talking in the hallway, variety. - Scuff marks, dirt, grime is everywhere. Walk down the halls and you'll see that it isn't something the cleaning staff overlooked. It's just years of wear and tear that never get addressed. - The couch in our room was stained. The kinds of stains you don't want to think about the source of. It was disgusting. - Shine a flashlight into the A/C vent. We used our phone camera light to take a peek and it was filthy. Looked like the filters hadn't been changed in well over a year. - The final kicker? They charge for parking in a suburb. It's clearly a cash grab for all of the business guests they get there because if you look all around, there are empty parking lots for (literally) thousands of vehicles at 5PM on a weekday. There are a ton of hotels in the local vicinity, many of which do not charge a parking fee. There is a reason that other Marriott properties in the vicinity charge more per night than this Westin, despite being a lower property tier. They're actually places you want to spend a night. read more

From entering my room when I requested not to, to stealing my cloths, to food not being delivered and being charged for said food. Staying here is a stupid move. When I tried to get someone to give a damn, it took forever to get a response. I'd rather sleep on the office floor of my client than hope to have a decent stay in this hotel. This place is not worth it. Stay home, sleep on the street, check into a homeless shelter. Anything is better than staying here. read more

Just got back from my college reunion, where this dump was the base hotel. At $179/night I will give you that it is not pricy. However, let's start with arrival. It was Friday late afternoon, there is no bellman or any sort of organization in the circle, so had to park in the garage, which is not a short distance and lug my stuff. Which brings me to the disgustingly dirty elevator. After lugging my stuff, I waited almost 10 mins for someone to check me in, because there were only 2 people on and they were dealing with a guest issue. Get to the room. While it was big and it had a pull out couch and a chair. The cushions with gross (see pictures). The bathroom didn't have cotton balls or swabs, shower cap. Non-of this is on the list of things that you can have delivered by the robot (more on that in a moment). The hairdryer was old and didn't have good heat. There was really never anyone at registration to try to get them from. The restaurant. Breakfast was great, however the lunch/dinner menu can only be described as "weird" and obviously focused on items that don't go bad. None of your typical snacks/apps, but if you are looking for marinated olives or a poached pear, this is your place. Unfortunately for the dining/bar staff no one thought about the fact that people like to hang out at hotel bars at college reunions and there were also 1or 2 weddings going on this weekend too. Last night (Sat night) they were completely unequipped to handle all the people at the bar and I know they lost significant $$ because the bartender and manager were completely overwhelmed. This morning I ordered room service, which was delivered by a robot. This would have been fine, except that it stopped about 6 feet before my door, so I had to go into the hall in my pjs to unlock the cart/robot, which brings me to the fact that there was no robe in the room. Had I noticed sooner, I could have had one delivered by the robot earlier. Then go to checkout and Iasked the woman at registration if I can leave my 2 bags at the stand so I don't have to struggle with them walking to the garage. Got major attitude. I am giving 2 stars because you could open a window in my room and the bed was of course "heavenly" read more

The Westin Waltham Boston - Cushions - Hotels Near Me - Waltham, Massachusetts

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There are several hotels to choose from in the waltham area, and my preferred is the Westin. I've stayed in several room types, and always have had a pleasant stay, with no issues of cleanliness or faulty room accessories. From time to time there are corporate events hosted there and sometimes the bar does rock out til closing time, but that is expected. To no fault of the hotel, the city has been doing a lot of roadwork over night, and it can be heard from your room if you are facing the road. The staff is always nice and accommodating. The Westin also has these robots that I think vacuum and deliver items to you at your room. There is a Starbucks inside the hotel for convenience. They also have a burger restaurant on premises, as well as breakfast in the mornings. Parking is in a deck across the entry, and there is typically plenty of parking. read more

I attended a large gala here that hosted about 300 people or so in the large ballroom. The Westin did a great job! All of the food was very good. Appetizers inlcuded stuffed grape leaves, olives, hummus, and pita. That was followed up with a well put together salad. Honestly, the entree was not memorable but the desserts were terrific. I would definitely consider the Westin for a large event in the area. read more

Difficult to reach the front desk. Staff not really welcoming (no smiles for the most part). The coffee shop person is FANTASTIC, best part of the stay. And you charge me $15 bucks for parking a night????? In a garage where the elevator doesn't work? Book elsewhere! read more

Perfectly fine hotel but DO NOT stay in ROOM 805, which is where I am. there is continual tapping and knocking through the ceiling apparently from a hotel system as 8 is the top floor. I told the front staff about it and they did not seem at all concerned even when I said my husband and I had been up since 2:30 am because of it. read more

Got lucky needed a stay for one night and luckily they were having a deal on Priceline, which worked out for me. Beautiful rooms no doubt and I appreciate the great receptionist who got me a microwave so I can enjoy some warm food in my room. Bathroom was a bit small but overall very clean. Also in the bathroom I found a nail filer, thread for sewing, shower cap, cotton swabs, and robe. I definitely enjoyed the those amenities as I needed some thread to do my eyebrows lol. Oh I forgot about the lavender body rub oil for a goodnight sleep. Which smelled really good. The room had 2 water bottles next to the couch. They have a restaurant if you are feeling hungry but I did not use their restaurant as I had food from outside. Taking 1 point off because of parking situation since they charged me $40 to use their parking lot. Therefore night time parking is not included and if you are using their lot must pay $40 fee. I was provided an access to the parking lot but never used it as I was dropped off. Had to contact Westin for a refund for that $40 fee. Though I was informed I will be reimbursed for that amount still waiting on it to actually show in my account. read more

I made a reservation online in May 2020. The booking was for July 27-29. I quickly cancelled when I learned my parents in Boston would quarantine. Westin Waltham charged full amount to my card on May 13, 2020. $272. I never stayed. I canceled five days after booking and two months prior to the date. September 26, 2020: After ten voicemails that were never returned the Westin Waltham has NOT REFUNDED ME ONE PENNY. So much for honesty. So much for responsiveness. So much for ability to return a voicemail. Pathetic that I have to fight for my money like this. Choose another hotel. read more

The Westin Waltham Boston - Charge to my card in full. - Hotels Near Me - Waltham, Massachusetts

This is one of those hotels that has the room temperature preset to a certain value. I could not get the room as cool as I wanted. Also, the doors to every room slam shut. Very loud and annoying during peak morning and evening times. read more

Let me 1st say how amazing the restaurant staff and manager/chef were! We were in town for a unexpected funeral for a college age friend. We had 4 rooms for a couple of nights for us plus a bunch of young ones we had been picking up from colleges, air ports, etc. It had been an exhausting day and When I asked if they could help out by keeping a bunch of trays of food for the funeral in their kitchen, the chef did not hesitate! He sent his staff to help store it overnight. Humanity at it's finest! 5 stars to the restaurant staff! They went well above and beyond anything expected of them in our time of need! The only reason that I did not give this place 5 stars overall is because the woman who checked us in gave us all a hard time. She had a major attitude. Very unwelcoming and just plain nasty. We checked in Sept 16th 2021. Amentities were well appointed. Location was perfect. read more

Out of the gate, let me express my frustration with their prices. What gives with the Boston downtown rates in a suburbia where there is nothing going on? Does Waltham have a parking crunch? Self parking is not free? $15 per night?? Also, no free WiFi - though the paid WiFi was much better than other typical hotels. Ok now let's get to the accommodations. Bed was great, room was of reasonable size, and everything in the room worked! Stayed here to attend a conference and found the conference rooms reasonable, convenient, and comfortable. I also used the fitness center and it's bigger than an average Marriott; however, during busy hours expect to wait for the equipment. Oh they will provide (rent?) you exercise gear for $5 (see pic). This is the first time I have seen such a "luxury". I carry my own gear though - but thank you. Here is my biggest grief - the place has no good restaurant close to the property. Their own restaurant is very open, airy, and with a good view BUT unreasonably pricey. They had Clown Shoes IPA on tap - oh that was hoppy and yummy! Wanted some food to go along so ordered their bread with cheese, tomato, and pesto. Four big baked pieces but ho-hum ordinary. Recommendation - Keep a rental car handy if you want to get out of this concrete jungle and enjoy good meals. read more

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Holy cow this place has gone downhill. Used to be best hotel in Waltham. No recognition as an Ambassidor member. Garage elevator broken. No room service. Restaurant not open till 5. Plastic glasses in room. read more

Every business has its challenges. The true nature of a business is revealed when/how the business, via its management, responds to said challenges. I find this to be one of the best hotel options in the area. The general manager, Sean, is fantastic and cares about each guest. I look forward to future visits! read more

I was excited for my stay here. I feel like the pictures on the website give the hotel a little bit more of a inviting feeling. While I do think the rooms and everything were clean, the pool was a big letdown. Really wasn't what we were expecting. read more

What an amazing stay we had. Alexis, Sean and Chris are absolutely wonderful. Not only amazing service, they are so welcoming, I don't even feel this welcoming at my own home :)) place in general is good, room was clean and light was properly placed. The only wish I had during our stay was that the bottom part of shower glass doors were adjusted in place at the bottom, my infant kept on swinging them. Pool is nice and warm. Their gym is to die for! Everything is good with precautions during madness. And last but not least; morning coffee is fantastic. read more

The Westin Waltham Boston - Gym is so luring! - Hotels Near Me - Waltham, Massachusetts

Wi-Fi doesn't work, restaurant is trash and grossly overpriced, parking sucks. There's better options for a better price in this area

The booking experience was OUT OF THE PARK with our concierge Tyler. I spoke with a manager after the experience. The place was DEAD on a Saturday night, ghost town dead. Front desk was sweet and polite, and the hotel is undergoing renovations. Having driven by this hotel so many times, you expect more out of the tired rooms. It's just tired. And the whirlwind of GARBAGE swirling outside the entrance was unappealing. We had to ask the front desk to send someone to pick up the trash. I guess lots of business professionals stay here during the week when 128 corridor is pure insanity. A lot of money for a staycation with out of town friends in for business. Bed was comfortable and the room was clean. But not a place I'd like to stay at again - unless we are hitting the area with our business associates / friends. read more

Considering that this was a four-star hotel I had much higher expectations than what was delivered. When I arrived at the hotel, I will say that the hotel is clean, and it is an impressive building. However, when trying to pull my car into the self parking garage, the gate would not open to let me in because it said it was out of parking tickets? Thankfully, after waiting there for five minutes, someone exited and I was able to enter through the exit gate. When I told the check in staff about it they didn't seem too concerned and suggested this was a regular event. They said that once I had my hotel key I should be able to get in and out without trouble, however this does people checking in no good. I will say the check-in was very nice, and the gentleman at the front counter, Isaiah was very professional and helpful. When I got to my room, it was around 8 PM and I needed to get ready for bed as I had been out since 7 AM. However, the room next to me had a game playing very loudly (I could actually hear them all the way down the hall when I was walking to the elevator) on the television and due to poor insulation I could hear them as though they were standing in my room. I called down to the front desk and asked to switch rooms. They were very accommodating and although this was frustrating I do not fault the hotel. They advised that they had a sports team in the hotel that evening, and in my opinion they perhaps would want to consider but a room placement for guests in this scenario As a note, when I got to my room, I went to get ice and The ice machine was out of service. Again, this is supposed to be a four-star hotel folks... The real fun started when I got to room number two. I was finally happy as this one was quiet and started to draw a bath. When I stuck my toe in the water, I found out that there was no hot water? I called down to the front desk and they said that they weren't aware of any problems and that they would send a mechanic up. At this point, I had to get dressed again, and waited for about 20 minutes for a technician to come up who never showed up. So I packed up my things and went down to the front desk to ask for another room, hopefully one with hot water. This time I asked to speak to the manager as I was getting very frustrated. He was very nice, and I believe his name was Ron. He moved me to another room with the hope that we would have hot water. When I got to room number three, same scenario tried to run the hot water and I was getting lukewarm at best water. I called the front desk and they said it up a engineer as I was not willing to move rooms again and at this point it's seem to be a hotel issue. He came up and said that there was a problem with one of the pressure valves (?) and it was the hotel wide issue. I'm not quite sure why the front desk staff wasn't aware of this and in a four-star hotel I don't think it's unreasonable for guests to expect a quiet room, and running hot water so that they can get clean. Overall, it was an exhausting evening and this hotel was clearly not equipped to handle common tasks. When I got up in the morning, I tried to use the fitness center. Similar to many gyms in hotels that I have been in before, they seem to be under the impression that the fitness center should be the same temperature as the pool and as a result it was a good 5 to 10° warmer than room should be. Which made working out challenging. Also, the hot water was not fixed in the morning either. It was a nice 72° shower. Overall, I don't think it's unreasonable for guests in a four star hotel to be: able to their car without an issue, have a quiet room, take a hot shower, or exercise in a climate controlled room. The only reason that I did not give this one star was because the manager and front desk staff were nice. I would personally not stay at this property again read more