We are so very happy we moved our mother to Ashton Place. She was in a different assisted living…read morefacility that just wasn't a good fit. It was very large, many residents, and not really what our mom needs. She needs a little more help than they were able to provide. Paul and his team go out of their way to make sure our mom is comfortable and included. She is comfortable enough to socialize and participate in events, and that just wasn't the case before. We are so very grateful!

I couldn't ask for more. Paul, the owner, has been extremely helpful with my move to Ashton Place…read more This facility is kept very clean, the staff is very pleasant and accommodating, the food is very good, and I feel very relaxed and happy here. Thank you Paul for being so attentive and caring. I appreciate all you have done to make the transition here smooth and for all your staff to help me feel welcomed and at ease. I am forever grateful.

Food is 3stars Open constrion in the ceiling going months…read morein the dinning room amenities are not provided as promises. Laundry not done by care givers on assigned day. Housekeeping did not change sheets. Washer disabled for the 3 weeks.Two lounges are under construction so residents in wheel chairs line the hall. The Christmas decorations are proliferative. I'm grateful for a roof, warm water & a room. There is in house RN 24/7, medical practice, phone service, wifi, 2 elevators. Administration, secretaries knowlegable, business office, booking, 3 days transportation Md visits and mantainence are all supportive. Hope this is helpful.Lynn APRN

I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where…read moremy sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival.       Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother's care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek.    The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings.   Despite numerous attempts to resolve this matter--42 emails and countless calls and texts to the executive director--the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened.   Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees.   In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts.     One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie!

I find that this community is truly a quality organization whose CEO has extensive experience in…read moreoperations. The managers are some of the best I have ever come across both from an experience level as well as personality and passion for the seniors. I wouldn't be worried about a reduction in staff at the top level as this is prudent business management during these fiscal times. My experience and the residents I know who have moved there in the last 6 months tell me they are extremely happy to live at Aviva. You have to be careful about all posts you read both positive and negative - always validate!

My mom lives in skilled nursing and she gets amazing care, everyone is so nice and the place is a…read moreclass act. Thank you

Beautiful place, was there to work overnight with a client at the Assisted Living. The staff was…read morevery friendly and helpful

The HR department Tyler is very unorganized. She calls people for interviews and then doesn't…read moreanswer you call when you reach out to her. Very unprofessional to call someone a week later. She needs to be replaced with a more organized HR representative. Be careful when dealing with her.

Covid-19 hit ALL nursing homes in the US hard! Tarpon Point was one of them. I just moved my 97…read moreyear old mom there the end of January and was impressed with the staff (nursing, aids & especially the Physical, Occupational & Speech Therapists). My mom had a stroke & was paralyzed on her right side. The therapists worked diligently with mom & she now has movement in right arm & can stand (with help). Mom was in the wing that had several residents with Covid, but she & her roommate did not test positive. The facility had Infectious Disease out to help them with cleaning & PPE protocals & moved all infected to a separate wing with a medical barrier. They did the work & it shows. ZERO Covid positive today (June 24, 2020) !!! Good Job!!

This facility truly goes above and beyond for their residents and their families. I would highly…read morerecommend this building to anyone!

As a patient advocate also providing private duty care I have dealt with most of the local…read morefacilities. I must say my experience with Fountains of Hope was wonderful! The sales staff (Lisa) was courteous and caring going far beyond the original placement. The care staff was wonderful. Especially the first floor nurses-Amy and all the nursing staff as well as the Director of Nursing Nadine. My client was hospitalized and ultimately came back on Hospice. The care staff went over and above what I have seen at any other facility in the Sarasota/Bradenton area. They checked on my client hourly, always making sure they were clean and comfortable and took care of any needs that arose immediately. The staff's attitide, smiling faces, compassion and empathy when dealing with a difficult situation was stellar.They treated my client and the family as they would treat their own. I would put this facility on the top of your list when looking for an ALF/ Memory Care. Though they are faith based they accommodate all faiths/beliefs. I take my advocate work very seriously and have seen some terrible treatment of our seniors at others facilities. I would not hesitate to place another client at Fountains of Hope in Sarasota. Thank you to all the staff that made a difficult situation as pleasant and caring as possible.

Inexperienced and incompetent management results in emotion-driven…read moredecisions (rather than logical/rational) that can endanger the welfare of their residents. I'll report healthcare violations with Florida's Agency for Healthcare Administration to request full investigations. The formal complaints may take time to appear on the AHCA website. Beware of this facility. There are many better options. Qualified and experienced management is paramount. This facility lacks both

My mom has now been in the Memory Care facility of Harbor Chase for 1 year. Prior to this she was…read morein 2 other memory and assisted living facility in Sarasota. This place has been a great home and relief for my mom and us. The Staff are all wonderful and June the Director of Memory is absolutely awesome, she really takes time with all the residents and is involved with them and helps her team out as well. The Food is really good here not hot dogs and chicken tenders....soup, salads, main and deserts. They have lots of events and activities. The Facility is very clean and well maintained. There are 2 outdoor areas for Memory. I really feel comfortable with my mom at this location.

​i came in with my wife early saturday morning and our son was with us. we met a young man named…read morejunior who was flat out nasty to us. he literally looked us up and down and looked at our son and told him that you dont allow people like us to live there!! i am a veteran of the united states military and i have never experienced such blatant disrespect from any facility we gave walked into! i asked for a manager and he told us that he was in charge and we are wasting our time. i have no interest in coming back in or speaking to anyone else as long as that rude young man is still in charge! i am going to leave reviews on google, yelp and with the bbb. rude and nasty!

This is the most amazing rehab facility I've ever seen! I live in Atlanta and I haven't seen…read moreanything like SBC up here. My wife's aunt has been there for 2 weeks and the level of care she has received has been excellent.