Great experience overall. The team diagnosed the problem correctly and fixed it without any issues. Everything was done on time.

Contacted them about an engine swap, they told me to email them my information. I did just that every other day I sent them another e mail asking the status of my quote. 7 days later still no responce. Called and talked to Rick the owner and again sent that info, got 2 quotes the following day. Sent another email in responce asking to look into a company to get a rebuilt motor instead of the used one with 85k miles he wanted to install. After two days I sent another email as to the status! Nothing! 5 days later still nothing! They dont have the common courtesy to communicate with you! They dont like paying customers, im sure their poor custo​mer service is a reflection of their quality of work!!!! read more

Rick and his team were excellent. Brought my truck in for a quick diagnosis and they were extremely kind, honest, and helpful. Quick service as well. I recommend the wrench connection to any service you may need for your vehicle! read more

The repair was completed to a high standard, and I felt confident in the service provided. It did take longer than expected, which slightly affected the experience. read more

UPDATE AT BOTTOM I should have given one star before. I found out that they installed the wrong size brake pads on my Jeep! These had to be replaced at my expense for this reason: These guys also broke my driver's side seat. They didn't push back the seat before getting in the car and essentially smashed the heating element down inside the seat back! It took me a minute to figure out what was going on with it. When I informed them, they were basically like, yeah, we don't do that here. But didn't offer, in any way, to make good on the damage! Mind you, I've had my Jeep serviced here before. But little did I know, the nice smiles don't hold up with the actual work. When I went in to ask them to fix the brakes, they were so rude and dismissive that I ended up taking my Jeep somewhere else. Nice in the beginning. Really bad customoer service when they do something wrong. So much for community. So much for being an honest mom and pop that I was trying to support. Avoid them, if you can. But it's hard to avoid car mechanics. They have all the power...and these guys know it. AVOID IF YOU CAN. UPDATE: YOU SEE THEY ONLY CARE ABOUT GOOD REVIEWS. He has my phone number but never called me to tell me anything. Only puts it on Yelp. I'm paying $635 today for the new heating element. If you're so great, meet me in the middle because it's your guy that broke it. And to think I would let you repair the brakes after the way I was treated about with seat!!! You're mad. You did shoddy work! You earned this review. read more

Knowledgeable about diagnostics and maintenance of all vehicles, friendly and courteous too. I would recommend you check out this business.

Dropped the vehicle off last night as the brakes needed replacing. At noon received a text that they had an estimate for me and was advised the rear rotors needed replacing and had a dry serpentine belt. I am so thankful they noticed the belt as a previous garage didn't. They were able to finish the repairs today, even though they had to contact three suppliers to find the parts. They finished the work by 4:30. The team was courteous and provided great communication. I will bring my car here for the next repair. read more

Why are there bad reviews about this place? Everyone was very friendly and professional here. The mechanic did an excellent job replacing the worn-out CV axle on my Audi B7 A4. The pricing was EXTREMELY fair!! She rides more beautifully now!!! I'll be back next month for more necessary repairs!! Thank you!! read more

The Wrench Connection - My Audi B7 A4 on the lift at the Wrench Connection... - Auto Repair Near Me - Orlando, Florida

Everything went well in my first experience with the wrench connection. From getting a quote which was exactly what I ended paying. To scheduling the appointment and having the repair work done. I was pleased with the professional way the whole experience went. I will continue to use their services wherever my vehicle needs service. read more

This place is not good! They will tell you a whole bunch of stuff that needs to be fixed, without actually fixing the problem. I spent almost $1,000 there and my car still had the same issue! They were not willing to do anything about it and I ended up having to go to another shop and pay an additional amount for my car. I have never felt so taken advantage of, like I did at this shop. Please, please be careful. The discount is not worth it. read more

SUPER reliable!! They know what they are doing and explain everything plain and simple. Very happy I found them for my car's repair and maintenance. 10 stars from me!! read more

They were friendly and efficient. Fair pricing also. I would definitely recommend them to friends and return in the future.

Was visiting from out of town and wasn't sure who to take my car to. They were quick and thorough. Provided explanation of issue and recommendations. Definitively recommend them. read more

I was trying to find a good/average local shop without this feeling of being ripped off every time you get the final invoice. Reviews seemed legit so I gave it a try. Don't give me wrong, tech guys work very well and I am very happy with what they did, but I still have this feeling of overpaying way too much when leaving (which I really hate). I am not a tech person and I can only believe what is told to me, especially when they find more issues than what was expected and that they knew I needed my car fixed. My point is, I never felt that feeling of confidence/don't want to rip the customer off... And I also kinda felt it when listening to someone else complaining about his quote while waiting in the waiting room. Idk how, but I guess he knew his stuff and got the price down by $500 after the lead guy reviewed the quote 5 times!! Good for him but this is not what I am looking for... read more

Okay. So. Here's the deal. I am a laughably poor student and flight attendant. My car decided it wanted to make it just past the employee parking lot at MCO and then become a useless pile of metal and frustration. I am brand new to Orlando, and had no idea what to do. For context, every car issue I've ever had in the past, I just frantically call my dad back in Tennessee, cry for a minute, and then get it to him to fix with prayers and well wishes so it can be his problem. It's about the same way I do my taxes every year. But I digress. So my car broke down in a terrible spot. The Orlando police came and helped me get it to a location that wouldn't result in carnal wreckage from an overly enthusiastic gate agent just trying to get home around a blind corner at the airport. I had to figure out where I was going to take it, with no context and no parental guidance. I say all this to say, it was not a good day and if I could have yelled at anyone in customer service, I would have. Wrench connection had good reviews, sure, but I called a pilot friend of mine. I mean, if he knows airplanes, he can probably direct me to some sound gents who can fix my car. It's about the only advice one should take from a pilot, but that's neither here nor there (just trust me on this one). Anyway, I spoke both to a Ricky and a Roger. They heard my plight of desperate ignorance when it came to my sad Kia, and said bring it in. They even recommended a towing place that I loved. Not only was my tow driver colorful and hilarious, but he also charged $50 less than anyone else I'd called for comparison. He also veiled his disdain for my complete ineptitude when it comes to motor vehicles. What else could you want in a wrecker? Wrench Connection was sweet to me. I'm a single, poor, desperate human that just needed to get to work. They didn't replace everything they could have (because let's be honest. It's a Kia. There's roughly a butt load of things wrong with that car and has been since I drove it off the lot 7 years ago), labor was very reasonable, and they didn't judge how FILTHY the interior was. Seriously, there were enough piled Mountain Dew bottles to make you question my sanity and gainful employment. Had I known I'd break down, I would have at least thrown some of that shameful display away. I recommend this place to anyone. They were quick, kind, affordable, and non judgmental. I hope I never have to see such incredible people ever again, but I'll be telling all my friends and coworkers. read more

Roger and the team at the Wrench connection took great care of my Audi Q7. I was looking for a repair shop that did quality work, on time, and for a reasonable price. Unlike the dealership I found the customer services to be authentic. If you want to know why dealerships continually rip you off, well they figure they have a monopoly and you would not trust a local auto repair shop with a European car. Well for me those days are over. I trust the Wrench connection I'll be back with my wife's BMW for her next service call. read more

My car had air conditioning, problems, brake pad, problems, and needed a maintenance check. I'm new to Orlando, so looking for a person to perform all of this was worrisome. I didn't want to get ripped off, meanwhile I know nothing about what of all of this would cost. Taking my car to Wrench Connection was such great luck. The owner took care of me in a very personable and friendly way. They took my car out and actually tested it, then spoke to me before any work was done. The price was surprisingly affordable, and I could feel the difference in my car after the work was done. I have been bragging about Wrench Connection to everyone I know. And I will continue to recommend their services. I am extremely happy that I have found a car repair shop that I can actually trust!. read more

My wife's car broke down while on vacation here in Orlando. Being out of town it's very hard to find a shop I feel like that I can trust. I am very pleased, but I found the Wrench connection. They were very responsive, very upfront about everything that was going on, didn't try to offer me on necessary repairs, everything was done right, and done very quickly to get me back on the road back to Atlanta. I would not hesitate to recommend the shop to anybody in the area! read more

Had to get an oil change, and drove all the way from UCF to get it with them. Well worth it.

Great mechanic shop recommended to me by a friend. I found that they tell it like it is and will show you problems in your car so you understand your options. Very fair pricing and most importantly safety first. The only down side was that I waited almost 20 minutes as the only person in their lobby before being helped. It turns out the only mechanic I saw in the shop was pretty new. After about 7 minutes he stopped in the office and said someone would be with me, but I never saw him go to tell anyone, he just went back to work. Had it not been for my friends strong recommendation, I would have left after 10 minutes, It was worth the wait, but if it were to happen again, I'm not sure I would return. read more

Roger is awesome. He always takes the time to listen to the issues and he also does a wonderful job explaining what is wrong.

I'm new to orlando, I was so happy to run across the wrench connection their welcoming and warm atmosphere made it very easy for me to trust them with my vehicle, I was super happy with how quickly and accurately fix the problem and sent me on my way. read more

Great customer service the people were very helpful and knowledgeable about the problems I have w my car and wrk truck I also checked in and got a coupon for $25.00 I always want to support the small family businesses especially when u s e the owner out there working to Will definitely recommend this place to all my friends and family read more

I was having trouble reaching my normal VW mechanic and bumped into The Wrench Connection on Google. I called and asked if they service VWs because a lot of mechanic shops will say they do, but they really don't (European cars can be finicky.) I was hearing a hard "thump" when up-shifting and down-shifting when the engine was cold. My VW mechanic told me that my Betsy had maybe another 6 months of life and it was time to let Betsy go. I've known him for a number of years, and he has over 12 years working with VWs and high end European cars, and have never had any problems in the past and I trust him. I kept telling him I didn't think Betsy was ready to be put down yet; I tried to accept that she was in Hospice but just couldn't do it. So I decided to have a fresh set of eyes look at Betsy before buying something new and I am glad I did. First off, Ricky explained what the problem could be and how the parts and pieces all fit together. While I didn't understand everything he said, I'd estimate I understood 90% of what he said because I grew up working on cars with my step father--I've done break jobs, replaced alternators, oil changes, changed tires, plugged tires., etc. (Sad to say, a lot of places see a lady walk in and think "cha ching" as they try and sell you headlight fluid and imported air for you bucket seats. I actually had another mechanic shop -- down the street from TWC -- tell me my speedometer wasn't working and they needed to pull my dashboard out of the car to fix it. UGH... it was a $40 sensor on the tranny. I won't even get into him writing POS on my paperwork--yes he wrote "POS" on the receipt and gave it to me. Needless to say, I had choice words for him and Yelp reviews.) Annnnyyyywaaayyyyy.... the guys at TWC were able to duplicate my problem right away. It didn't take long for them to find the problem and fix it. Long story short, Betsy's tranny was 3 1/2 quarts low, pan was dented (not enough to cause performance issues,) and the screws for the pan were lose--hence the low fluid.They topped off the fluid, washed everything off, took Betsy for another test drive, no bumps, no tranny spinning sound, etc., and she's a happy girl again. Betsy still has minor 'normal' problems that were not my concern at that time, but Betsy's an 18 1/2 year old car--she's going to have oil leaks and such. I run Betsy very hard, she has over 208K miles on her (and that's with her sitting idle for a year.) First thing I did was to put her on the road headed up to north FL to see my family--another 300 miles. Don't know if I'll every be truly "ready" to let Betsy go... she saved my life about 10 years ago. I was side swiped on I-4 by a construction dump truck at 60 mph; the impact spun me and I clipped two cars, and believe it or not, I walked away from the accident (needed to change my undies--but I walked away.) Betsy was in the shop for a while for repairs, but needless to say, I love my old girl. I can't explain how happy I am with the service received at TWC because 1) the price I paid to have the problems fixed was more than fair, 2) I saved $35K and 3) I still have my Betsy. Thanks guys!!! I've told all of my friends about you guys! Yvie B read more

I have been going to Rick at the Wrench Connection for several years. I have found him to be reliable, trustworthy and honest. They do great work and they stand behind their product. I live at lest 30 miles from the Wrench Connection on the west side of Orlando and have no problem making the trip across town to get our cars serviced. They have worked on our Audi, Toyota Tundra and Camry. Awesome mechanics... and besides how can you resist that smile read more

The Wrench Connection - Auto Repair Near Me - Orlando, Florida

Everything from A to Z was fabulous with Rick and his team. From the First Phone Call to picking up my Mercedes was excellent. I found his shop to be the complete package. We just opened a Keith Furrow and Associates Realty office in Orlando and he will Be our connection for repairs. Thank you Rick for patiently explaining everything and following through as described. We will refer to our contacts in this area. read more

The Wrench Connection - Auto Repair Near Me - Orlando, Florida

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So glad I found this place! So far I've had my Jeep Wrangler and my daughter's Nissan Juke serviced here. They are great mechanics and just great people. They take time to explain everything and keep their word about costs and timing. I'm bringing in my other daughter's car for service soon. I trust them so much, I'd even recommend The Wrench Connection to my grandma. read more

I will never forget when this shop made me spend $900 to fix my car to find out, that the problem was not what they said. I ended up having to pay another $360. I have never felt so taken advantage of. read more

The Wrench Connection is what mechanic shops should all strive to be like. Honest, hard working and customer orientated. Rick is the epitome of customer service. While I will say The services were somewhat higher priced for a oil change and brake service. What you are paying for is quality and top notch service. So if you ever in need of any service on your car the Wrench Connection is what I would recommend. make an appointment cause they are that popular. read more

Called to get a rough quote on a possible repair compared to what the dealership quoted. The person I spoke to was extremely rude. Before I could ask if they would be able to order a part, and do the specific repair, I was cut off. I appreciate that he said he wanted to runs diagnostics to compare "apples to apples," but it could have been said in a better tone. I had already spent 4 hours at the dealership to be told one thing so I was hoping to not have to do the same here; that is why I called. Will be looking elsewhere now for assistance. read more

Went in having to replace my timing chain and the guys did a great job. Rick and Roger were very patient with me and explained everything clearly. Rick was not completely satisfied with the completed job so kept the car for an extra day to double check and found another issue. They really helped me out on the labor and didn't try to up-sell me on anything. I'll definitely be working with them in the near future. Also, lobby area was very clean and comfortable. Pretty impressed with this establishment. read more

I cannot say enough good things about Wrench Connection. I had a dead battery and was told to go to Wrench Connection for a fair price and excellent customer service. I get super overwhelmed dealing with car issues so I called them the next day and they were able to fit me into their schedule. They made the entire transaction super smooth and easy for me. I informed them I had another appointment soon and they got me in and out quickly. I will definitely be going back for all car needs in the future! read more

Called Thursday night, dropped my car off Friday morning and picked it up Friday afternoon. I can't say enough about Roger and his crew. He was honest, very courteous had great communication and got me in and out. read more

Great service, trustworthy company! This is now my go to family shop! Rick looks after his customers with much integrity, honesty and knowledge. read more

This is my new "go to" mechanic shop! Rick is so super trustworthy and he really took care of me! I came in with car problem where my engine light was on and my car was shaking- he figured out exactly what it was and was able to repair is within a few hours. They are very reasonably priced and you get way more then you pay for. They actually CARE! I love the wrench connection and I'll never take my car anywhere else. read more

Rick and staff are truly a blessing. Friendly smiles, safe and reliable response times, and they will never steal your money. I've been a customer for two years. My husband has been a customer for 16 years and his father even longer than that. I totally trust my car in their hands! read more

I can't recommend Rick and the team at the Wrench Connection more! He has taken care of at least three family cars with top notch professionalism and a personal care unmatched in other car-related experiences (some of my least favorite experiences). You can count on Rick to give you a full explanation of your vehicle's needs, options, turnaround time, and expenses. Worth the drive south on Orange for quality care and EXCELLENT service! Nowadays when I air the slightest confusion about car needs, my dad will without hesitation tell me to take it to Rick instead of trying to crowd source any alternate solution (or probably bore him with unnecessary stories). No fluff, all quality. Hands down your mechanic for the life of your car...and next car. read more

First time here. Came in with a mystery "check engine" light and also needed an oil change. Work was done right and car was ready ahead of time. We'll be back! read more

I'm having transmission issues on my 2010 Pathfinder and the dealer wants to charge me $500 to replace lines/hoses and a flush. I called The Wrench Connection for a 2nd opinion based on their good reviews. I haven't even taken the vehicle to them yet and I can tell you I love this place already. I mentioned I can do some basic mechanical myself and Rick asked a bunch of questions and gave me advice on what i can check before bringing it in. He even looked up the Nissan oil part number so I can try adding more before bringing it in. I have a great feeling about this place and will definitely bee taking my vehicles here first for any issues. read more

I discovered this business here on Yelp and this may seem weird but i now almost look forward to things breaking on my car. Everything from the customer service to the actual work done, Rick and his crew have proven time and time again to be genuinely great people. In a city full of shady repair shops The Wrench Connection is one that i will gladly return to as long as they are in operation. Thanks guys! read more