Very glad I stopped in at this dealer. I was all set to buy at another Ford dealer, and without even revealing that deal to Omar he beat the deal by $4,000! Omar made this transaction so fast and easy. No BS wasting time. Highly recommend this dealership! read more

Please invest in a little training for your staff that have worked there for many years on a bit of customer service. It seems very difficult for anyone to simply acknowledge you when you walk through the service doors and say, "We'll be with you in a moment, thanks!" This is when there are 5 people in front of computers and only one of them is on the phone. When I go into most places of business, someone greets you and starts the service experience. You may want to glean some customer service skills from Walmart or Mc Donald's which would make taking out vehicles there more pleasant. read more

completely disappointed with the service and quoting for replacing turbos, took the truck in to get a diagnostic, the guy who got my truck said it would take 3 days for a diagnostic, even I told him what the code was on my truck, still they took a full week to get me the diagnostic, I totally understand the fact they may be busy, but if you consider yourself as a good professional on your job, best thing you can do is say the truth, when I called after 3 days to find out if the diagnostic was ready, He told me that maybe the turbos, something I already got the hint, asked how much would it be to replace them it that would be the case , he said about 2 grands or a little bit more, honestly I thought that was a really good deal, finally when they called after a week, to tell me that the problem was the turbos, I asked how much, and he said the cost to replace both was almost 9 thousand, way too much over what he said over the phone, he tried to sell me the service and said that just the turbos price was 3 grand and they maybe on back order, because there wasn't to many, I looked over the internet and I found out that another Ford dealer had them for $1300.00 both , sounds fair? I asked how much they charge for hour on labor and said $225,00 , well I think is kind of fair but still expensive, asked how many hours to replace them, he said 22 hours, I'm not a technician but on my experience with other trucks with turbo I've owned in the past, I know for sure it doesn't take 5 hours to replace a single turbo, I've done it. and come on, my truck is over ten years old, they make the truck, by this time they already know what is wrong when they get the codes, it is not like they have to go over all the sensors to know what is wrong with the car, besides the guy who attended me was not really attentive, his name is James, probably he's a nice guy, but not with my service, so never will have business with this dealer or recommend it. read more

I could not be happier. After weeks of trying to get my 2023 Bronco in for an oil change, tire rotation and remote start not working plus back in November 2023 I took it to HB ford to get the key pad fixed since it fell off the door. HB ford placed my order and after several calls and messages never heard from them again. I took it in to Taylor and in minutes I was in the waiting room getting the work does, remote start fixed and ordered my key pad that was in 3 days later. Within seconds of coming back to get the keypad installed, it was done in a blink of an eye. I was super frustrated and disappointed by the time I got to Taylor since I had called Tuttle click 3 days in a row with no return calls to get it in and also HB ford. Taylor took great care of me and his follow up was superb. Thank you. read more

6/18/2025 I was out of the country for 3 wks. When I returned,my phone would not connect to my car. I thought it was the voice assist, the car said it was not compatable. I stoped by Verizon thinking I needed to turn something on or off. Salesperson was not helpful or kind. I left very frustrated. I stopped into Ford on Harbor Blvd CM. The gentleman outside asked if he could help me. I told him the problem, and he said you need tech support. I'll be with you in a minute. His name is Max and he made my day . He found that I did not have the Ford app which I should have the day I bought the car. He helped me add it. I bought the car from another dealership in 2023. Max cleaned up the mess. I am so grateful to Max for his kindness and knowledge. I drove home called my daughter using the car phone. It was easy now that my car is hooked up. Thank you Max. Your deserve a 10 star rating. You made my day complete. Lynda E. read more

My contact with Theodore Robins Ford was that of a positive one... I saw a Ford Expedition online that caught my eye, and requested more info... Sales person Danielle, immediately responded, and I made an appointment to view the SUV a few days later. Danielle had the Expedition washed and parked out in front for my arrival and viewing. Although we couldn't concur on a price suiting both I and the dealership, I still had a positive experience here, especially with Danielle. Danielle was friendly, professional, and extremely knowledgeable reference the vehicle and warranty terms... I felt no high pressure here at the dealership. Info only, Theodore Robins Ford is still privately owned by the Robins family....and I love supporting small businesses... Kudos to Danielle and TR Ford! Highly Recommend! read more

I recently purchased a Mach E from Theodore Robbins and had a great experience from the beginning to end. Everyone at the dealership was extremely welcoming and patient with me as I went through the process. Thank you and special shoutout to Baldwin and Danielle!! Love my new car :) read more

I've been a TRF customer since my first car, a 1968 mustang. Service used to be a lot better, now it seems like they just don't care? My washer reservoir had a leak, was told over phone it was $180. Got there, they said they missed how complicated it was to take part of the engine apart to fix it, so now it's over $600. (Clearly a design flaw that the engine has to come apart for a simple washer line fix, but that's a ford issue). I declined after wasting half my day. Then, a few weeks later, whoah, my whole engine blew up, I had them fix it for over $15k (warranty!). I asked them, "as long as the whole engine was being replaced could you fix the washer tank while it's out". Got the car back, engine works but, really?!? No repair to the tank while the engine compartment was empty? The repair was simple, it had been requested, now to repair they've got to remove part of the engine again? Sheesh. They Just don't care. read more

Had an amazing experience working with the sales and finance department here at Robins Ford. Max helped me out and got me into my dream car! Thank you so much I am in love with my new Bronco Sport read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

I have once again been blown away by the quality and level of service I have received with our purchase of a new Ford Bronco. the General Manager Mike and Salesman Rauly were amazing with the purchase - I think they were as exicited as we were! The Bronco came in unexpectedly and Mike bent over backwards to make sure that it was ready for us (he did the PDI himself!). Rauly helped guide us through the stages of the purchase and accommodated us with our quirky requests - We could not have asked for anything more! This is the 3rd vehicle we have purchased from them and we will not go anyplace else. read more

Unprofessional autoshop and horrible experience. Not recommended, save time and money finding a different place!! Service front desk older male rude and disinterested in doing their job. read more

Be careful of wary of being charged a diagnostic fee for even a simple fix. Jeff with the service department charged us $225 for a battery replacement and for fixing a grounding cable that was improperly installed by a different Ford dealership in Arizona, even though my car had an extended warranty and the battery was under warranty. The whole thing felt very shady and Jeff never gave us a straight answer. Always get a second opinion if you go here. read more

I never knew till recently they have a collision center. They went above and beyond to make sure my truck was put back to better then when I brought it in. The manager George went to bat for me with the insurance company and educated me in my rights as well. Beyond fantastic results. Great customer service and I got my truck back in 1/2 the time I was estimated. Thank you for helping me and I will recommend to everyone I know. read more

Just purchased a 24 F350 and the process was unexpectedly smooth. I appreciate the friendly and helpful staff as well as the usually 'painful' documentation (paper work) portion. Great job getting me the right truck at the right price. read more

After shopping around for awhile, I stopped by to check out a car I saw online that I loved. Darren (i believe his name was) made the experience so easy and stress free! They didn't pressure me with any crazy add ons or sales tactics and gave me a great deal! I also stopped by to the service department to make a quick repair & James was very friendly. I will be recommending this dealer to all of my friends & family! read more

Had a great experience buying a Mach E from Omar. It was fast and easy and they were able to give us what we wanted for our trade. I also want to shot out Mike the general manager who is dealing with an issue we hope to get resolved soon. read more

I had a great experience buying a used car from Theodore Robins last year. Price was good. Before stopping at this dealership, I had a terrible experience with another dealership that tried to sell similar car for eight thousand dollars more. Service was great. The day I bought the car, I noticed the windshield had a small crack. It was after I signed the paperwork and took ownership of the car. I didn't buy a warranty. However, the manager was responsive and fixed the problem. I'm happy with the purchase. A year later, the car is running great. They're a different breed of dealership that cares about their customers and community. read more

I went here to return a part that I ordered from parts.ford.com, and come to find out they were going to charge me a 15% restocking fee. On Ford's website, it explicitly states that the dealer can charge up to a 10% restocking fee. They did honor the 10% restocking fee, but I had to talk with a manager first. If you order parts from parts.ford.com, and select this dealer, be warned. Also previously they did up-charge me for brake pads when I compared it against Ford's website price. The parts department is out to take what money they can from you. Just go elsewhere if you need to get OEM parts. read more

Theodore Robins Ford - Ford parts return policy - Car Dealers Near Me - Costa Mesa, California

Great place to purchase your next vehicle. Staff was professional and accommodating. No issues what so ever.

Everyone I've ever worked with at Theodore Robins Ford has always been incredibly helpful, professional and knowledgeable. They do all they can to earn your business. If you're shopping for a Ford, don't go anywhere else. read more

Second time using this service center. But this review is strictly on my experience with our shuttle driver Mike. In my shuttle, he had to take 3 different customers to 3 different cities. From the start you can sense his customer service and empathy towards the customers for the long wait time. He is a very safe driver but still maintained a level of urgency. He got us to our locations as fast as he could. His patience and friendliness is the main reason I'm writing a review. He's great and I hope he gets the recognition he deserves. read more

James Jackson in service is a solid guy. Straight shooter and does not try and upsell a bunch of un needed items. He is super helpful and professional and I really appreciate him handling my recent car issues. Feel like I can call him and trust him on anything he says. read more

Nick and the rest of the team were very professional throughout the whole buying process. Definitely recommend buying a vehicle from this dealership. read more

Just bought a ford lightning and Fernando helped me so much!! Very kind and patient salesman. Won't use anyone else for my cars again! Highly recommend! He went above and beyond for my pricing and getting us in and out of dealership so fast! Thank you Fernando! read more

Theodore Robins Ford - Ford lighnting - Car Dealers Near Me - Costa Mesa, California

Really poor customer service. I had to take my car in due to the front camera malfunctioning. Chaotic, unorganized, unprofessional and just not caring is how I'd describe my experience. Nobody would call me to let me know the status of my car and when I'd call, I'd be put on hold for a long time with really no updates. Had to involve the manager to get some status and even then, I received really poor customer service. I will try to avoid going there as much as possible. read more

Make Theodore Robins Ford your first stop, you won't regret it. I stopped at another dealer and it was night and day, this is how buying a car should be! The entire process was smooth and easy. I purchased a mach e from them last night. Pricing was exactly what it should've been from my research, no haggling, no pressure and top dollar for my trade in. Thanks Eddie it was a pleasure! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

Scheduled a maintenance and to have them check out a noise that I was hearing on the front passenger side. It was determined that it was an axel then had to replace the other front driver side. Steve in the service dept was very helpful in checking if it was covered under warranty and get me a loaner vehicle for the 2 days they needed to make the repairs. Highly recommend this place if you need your Ford vehicle serviced! read more

I took my 2018 Ford Edge in for an oil change Thursday February 20, 2025. The service was completed along with the multipoint check. On Sunday February 23, 2025, my car would not start. It seems the battery tested at 403 CCA, battery scan suggested to replace the battery. It should be noted that the battery in the vehicle was the original battery when the car was purchased in 2018. I had the new battery installed at my home on 2/24/25 and the tech who installed the battery brought it to my attention that the brake fluid revisor was empty and dry and that I should add brake fluid. I took my car in for service on 2/20 as I was going out of town and wanted to be sure my car was safe to take on the 300+ mile drive I was taking. Thankfully we did not experience any problems while on the road. It wasn't until we got back to Orange County. I phoned Theodore Robins today, February 25, 2025, to let them know of the issues that came up and all I got was that they do not top off the fluids. Which was very upsetting, as my main concern is that I took my car to them so they can check and let me know I am driving a safe vehicle. However, there were NO recommendations or mention of the battery or brake fluid. This could have gone all bad had I lost my brakes, or the car did not start, and I were stranded while on my road trip. Their lack of concern is disturbing. This is the second time I have had a bad experience with the service department. The last service, Oct 2024, there was mention/ recommendation on the paperwork that the serpentine belt was cracked and needed to be replaced, it also noted that I had refused the service. Unfortunately, no one mentioned the recommendation to me at all, so I did not refuse the service, it was never disclosed to me. I reviewed the paperwork when I got home and saw the recommendation, so I phoned the dealership right away since I was going on a road trip to Arizona, I asked why anyone didn't talk to me about the recommendation and why did it state that I refused the work. The tech merely said he didn't think I wanted the service done! I told the tech I was going on a road trip to Arizona and was now concerned that the belt may snap while on my trip. He then asked if I wanted to bring it in to have the belt replaced. I ended up renting a car for my road trip. Not sure why they have this lack of concern for the safety of the customers. I take my car in so I know it is safe while on the road, but this is the last time I will take my car to Theordore Ford for service. I don't feel safe with their lack of responsibility to their customers. read more

Darren and all the staff were so helpful in getting me my first car! Darren gave me a call before I even went in to the dealership letting me know about the deals they had for the car I was interested in. I loved that what was discussed on the phone call is exactly what I got, there was no hassling. Everything was straightforward and overall a great experience! I hope to return again some day!! read more

I came here by chance to purchase a van for my business. I met Kevin who who handles a majority of their van sales. At least the kind of van I was looking for that is. He was extremely helpful when making a decision on which van to purchase. Not only did I purchase the van, I also ended up purchasing a 2020 Ford Raptor the same day. I fell in love with the truck the moment I saw it. I knew I had to have it. Kevin also introduced me to Ozzy who was very helpful when making decisions on any vehicle upgrades. Recently I met Ned over in service. He set me up with a full inspection and oil change for a great price. The whole team over there has been very helpful and I can't thank these gentlemen enough for their service. I will definitely be referring friends and family in the future. read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

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I visited this dealership wanting to sell a couple of fleet vans for my company. my trip was very pleasant because of 1) Andrea Russo who works at the front desk. she has a very charming personality and is quite the car enthusiast! she saw me scoping out a classic car that's sitting in the lobby and she offered to show me articles about that vehicle without me asking any questions. i thought that was really sweet of her. she went above and beyond and i was very pleased! thank you, Andrea! 2) Ozzy Mendoza helped me out with my fleet vans and he could not have made my trip any easier! He asked all the right questions and was able to answer all of my questions. thank you BOTH for making my trip to your dealership so memorable. read more

If I could give zero stars I would. Not only are you greeted by a row of disgruntled service advisors upon arrival but as a woman you are noticeably treated very differently (versus my excellent experience at Subaru). Most recent visit was the usual "works" - oil change, tire rotation, etc. I picked up my car, paid the $80+ and my little window sticker noted all the green checkmark "inspections" done. Off I went .... It took less than 24 hours for my battery to die. AAA juiced me up when I got stranded and told me the battery was old and barely functional. Hmmm. Got it replaced. Not a week after that, I had a flat tire, so put in a little air and took it to a tire place. They told me ALL my tires were excessively worn and should be replaced. So basically this place DOESN'T INSPECT ANYTHING. Your window sticker here means nothing. It's a joke - go elsewhere. read more

Jeff (shown in the photo) was amazingly patient with me. I needed a repair that was supposed to be done at purchase and he immediately took my car himself and had one of their top mechanics check it out. They found out it was an issue and they will take care of it asap, the part came in and it was installed while I waited, not even an hour, then Jeff helped me take off a window sticker and asked if there was anything else he could help me with, he was so cool with me especially when I was not understanding how he could help. He helped me like I was the only one there and he was busy. Very kind and I am very lucky that I got him to help me out, your company is lucky to have him, thanks again. read more

This was the best car-buying experience we ever had. We came here to buy a used car for my college-aged son. We arrived at 9 a.m., test drove the car, and had it by 10 a.m. There was no hassling, haggling, or ridiculous add-ons. Danielle, Chris and staffs were super nice, going above and beyond. I would rate this dealership 10 out of 10. Someday, I will get a new Ford vehicle and will definitely get it from this amazing dealership even if I live 60 miles away! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

It just gets worse and worse. I now have the OWNER of a dealership making things up and making false accusations. Let's look at some of his claims: 1) You have NEVER EVER given me a window sticker, or anything in writing. You avoided the situation and just said 'you'd beat the quote'. All I asked for was a monthly payment breakdown and a down payment - same thing that other dealers provided me without even asking. 2) Eddie called me and said you could do $279/month, then said that would be plus taxes and fees. Two minutes later, he said $279 was out the door. At that point, before driving 2 hours, I asked to see it in writing. This is where it got ugly. Eddie said he couldn't give me the numbers in writing. I knew I was on speakerphone - I heard you all in the background. Mike got on the phone and basically said I had to remove/change the review before receiving anything in writing. Yes, I did tell you I would post reviews online - you refused to send numbers, refused to apologize, called me immature, told me you'd pray for me, harassed me, bullied me, and lied. I wrote a very long email to the owners this morning, and all I get is a Yelp response. Wow! I NEVER said that about Eddie - I said it about your dealer. Eddie got stuck in the middle. He's just trying to sell cars, but unfortunately he works for a horrible car dealership. I have nothing against Eddie - but Theodore Robins is THE worst experience I have ever had with ANY business. EVER. I'm still shaking my head at the fact that a business is publicly arguing with me. And making up blatant lies. I literally posted a picture of the text PROVING you wouldn't send me the numbers. I've also checked all of my email folders and NOTHING was ever sent - quote, window sticker, etc. Keep it up! You could have easily ended this with an apology. read more

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Very bad place ; purposefully smash car parts to let you spend more money then just oil change and blk service person would out right tell you . And even engine mount part of it wanting me to take car back and buy another and they would make even more money from me. Giving false sense that after 6 years with me are falling apart. read more

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Mike Walters was super helpful and efficient. Finance was great also, they got me in and out in no time. I leased a beautiful Ford Escape.

First and foremost, find a better Ford dealer, this is not it. My brand new Explorer is leaking oil. No oil changes made on the car since I purchased it. I call this location today to set up a servicing. They said Monday at 830 am they can take the car in but may take a couple of days. Ask for a loaner car. NOPE! No loaner car until they know what's going on with the car but they can't diagnose for several days. WTF is this? That's not acceptable. $70K car that's new and has an issue but no loaner car? My work is heavily on the road. This is a joke. I won't be using them ever again. Going elsewhere, you should too. read more

Theodore Robbins is the only place my husband and I would ever buy a vehicle from. This is our third vehicle from them within the last 2 years. The customer service from the moment we walked in was phenomenal. We had an appointment with Eddie Castrejon to look at a particular Explorer. He had already had it pulled up and cleaned for us. Mike Mamich the General Manager came over and greeted us to see if there was anything he can assist us with. Absolutely the nicest man. Everyone we encountered spoke to us and made us feel very comfortable. Steve the Sales Manager and Chris the Finance Manager helped make the process very easy and enjoyable. Eddie made our car buying experience flawless with no pressure. I can honestly say that Theodore Robbins Ford is by far the best place to purchase a vehicle. read more

This is the second time I have taken my Escape there for maintenance. My bad for doing it twice but they are geographically desirable. It is amazing how inept these guys are. It's like they have never serviced a Ford automobile before and I brought in a Lamborghini. Dropped it off on Thursday for an air conditioning repair. It "might" be ready 12 days later this Tuesday. Unbelievable read more