Will is an excellent mechanic, honest, upfront, and transparent about everything with your vehicle…read more Great pricing, fast, and thorough work. I recommend this shop to everyone I know!

Very responsive, can get you in same day and fairly priced!! The owner is wonderful, this is the…read moreonly place I'll take my car from now on. Highly recommend for any repairs or maintenance on your vehicle

After an unexpected mishap with my vehicle, I've found myself in search of new wheels over the past…read morethree weeks. Having now acquired a new car, it's time for me to document my experiences in the search from the perspective of being a driver with a disability. I was doing an active online search and found a vehicle I'd been intrigued by at Carmel Auto Gallery. I'm a wheelchair user, though I've never actually driven a van (the stereotype). Instead, I drive a 2-door automatic with enough room that I can slip the folded wheelchair into my backseat. When I was younger, finding such a coupe was easy. These days, it takes a lot more work. I had arranged with a friend that they would drive me around to check out some vehicles at area auto places. I added Carmel Auto Gallery to my list. This Carmel Drive auto dealer specializes in used cars with clean titles. They also appear to finance, though I did not get to that point. They have a front parking lot. The actual cars are off to the side, though you're supposed to go in. There's someone who works the front counter, and there appears to be 3-4 associates to the side. We originally missed the front entrance thinking we'd access the lot in the back. Nope, that's their service center and there's no thru-way. As there was no accessibility via the outside (there is via the inside), we went inside and asked for a specific vehicle. You could tell it befuddled them a bit - I get that. I'm amazed at how many people don't realize a wheelchair user can drive. I was hooked up with Mustafa. He brought around the specific car I was interested in and left it running. To his credit, he wasn't high pressure and gave us time to look at it and for me to test the wheelchair. I'm not fond of the whole side lot arrangement. I think freedom to look is fairly basic. But, this isn't the only place that does that (CarMax is way more obnoxious about it). I ultimately decided this wasn't the car for me, though I was pleased to learn it would actually work with the chair. I explained what I was looking for - I was a bit disappointed that no other 2-door automatic was mentioned (I'd checked in advance - they had them). I was also a little disappointed with the "we'll keep our eyes open" comment, though they didn't bother to get my contact info. My "gut" feeling is they didn't actually realize I was a serious buyer with the cash in my pocket at the time. I was VERY serious. Blown sale. Would I return here? Maybe. It wasn't good. It wasn't bad. No one was rude, and I certainly didn't have a bad experience. I just felt like there was a lack of effort and some disability stereotyping. This was definitely out of my way, and I can't say the experience made me want to go out of my way again in the future.

If 0 stars were an option, that's what I would give. Stay away from this place and especially from…read morethe salesman Matt! I originally shared my experience with Carmel Auto Gallery on Google but somehow the dealership managed to get my review removed, whether they hired a reputation-management team or used some other con method, I honestly don't know. What I do know is that my review didn't just mysteriously disappear on its own. Thankfully Yelp gives me another place to share what happened without the dealership being able to conveniently erase my experience! Since posting my original review, the vehicle I purchased has actually been repossessed and after everything I went through, all I received from Carmel Auto crew was basically we're sorry, we sincerely overlooked this and don't know how this happened type of response. So for anyone considering purchasing a vehicle from this dealership I'd like to explain exactly what happened, respond to the owner's claims and warn y'all about the important catches and fine print you absolutely need to know before signing anything. My husband and I don't have perfect credit, so we knew getting financed might not be easy we were completely upfront about that from the beginning. We had money for a down payment and a vehicle to trade in. After filling out the application link, Matt called and told us we been approved, we were excited. My husband wanted to know the exact terms before coming in, so we spoke with finance guy Arielle. The terms weren't great, but we needed a car and agreed to it. We were specifically told to bring $2k plus our trade-in car. We came in on the day Matt told us to, only to find out the FINANCE MANAGER that we had talked to wasn't there. Instead, we were told the SALES MANAGER would handle the signing and that everything including terms would be exactly as discussed over the phone. The sales manager was very nice to us, but once we started going through the paperwork it became obvious that he had absolutely no idea what actually been discussed with us prior over the phone. First the amount down was different. It was a little more which we were willing to deal with. Then toward the end I suddenly found out there were a bunch of additional bank stipulations that they had never mentioned to my husband. On top of that, we were told that we had to purchase additional bundle appearance protection plan and GAP insurance in order for the bank to approve the deal, which added another $3k to the original price given a few days earlier. These were presented to us as requirements of the financing and not optional products! We later learned from the bank officials that these products were not actually mandatory, which made the whole situation feel even more disappointing. At that point, even the sales manager basically told us he didn't know because he was "just doing the signing of the preapproval"...so our sales guy Matt was brought into the room. That's when Matt told us straight to our faces that they had decided not to take our trade-in after all because they could only give us wholesale value and we would be "better off selling it on Facebook marketplace or privately". so apparently that decision had already been made, but nobody thought it was important to tell us before we drove there and started signing paperwork blindly. It got even worse! Matt told us that because my credit score was better, the loan should be under my name, even though I'm a stay-at-home mom and my husband is the one who works and earns the household income. He then told me that the bank would call me for a phone interview and that I basically just needed to agree with the questions they asked, he insisted that this was "completely normal and standard" because otherwise we wouldn't get approved, this put a lot of pressure on us, at one point we almost walked out but he calmed us down. Well, the bank did call few days later. They started asking questions about my employment my and husbands income and who the vehicle was actually for. I was not comfortable lying to a bank, so I answered honestly. Long story short, the vehicle was repossessed because the information submitted to the lender bank apparently did not match reality. The household income had been drastically increased and I was expected to confirm that I was the one working and earning that income, etc etc. I'm not risking being accused of bank fraud just because a salesman wants to close a deal. Stay away from Matt at all costs. In my experience he will use his charm and say whatever he needs to say to get a vehicle sold, even when what he is telling you changes completely once you're already sitting there signing paperwork. The one positive thing to come out of all of this is that the Mazda we bought turned out not to be in great shape anyway. We found out it apparently hadn't even been properly inspected, so honestly, maybe the whole deal falling apart was a blessing in disguise and for the best in the end

Mears Automotive is GREAT !!…read more I've been taking my Mercedes GLC 300 there since the warranty ran out two years ago. I am very impressed not only with the professionalism and great skills of the technicians, but the very helpful and friendly staff that greet you at the front desk. They always find the time to work me in to their busy schedule when I need their help the most. The prices here are very reasonable which makes their great service even better. I'm hooked on the outstanding abilities of Mears Automotive. This place always works wonders and I am extremely satisfied. I just want to spread the word because finding a great automotive repair shop is a challenge. So when you find a gem like this one you not only keep coming back, but I'm proud to tell you about them.

I love honesty and good work. And this is what they deliver. Nice to have auto mechanics you can…read moredepend on. Thanks Mears Carmel!

I recently financed a Camaro from them and it could've been better. The positives are that everyone…read moreis nice and they have a nice lounge and lots of cars! Now for the downsides. If it wasn't as short of a finance, I would've found a different dealer. I came in, took a test drive and immediately found things wrong with the car. The clutch grinds when reversing. A headlight was out, the trunk doesn't open. Possibly losing power steering as well. Maybe the salesman didn't know anything about these cars but at that point, someone else knowledgeable should've shown this to me. He claimed that the steering is tight because of the performance package. That is not true. When this happens, it is a power steering issue if not also another thing. I mentioned the grind and he didn't say a word. Didn't tell me anything about the car whatsoever. I feel like they just wanted to get rid of it. It's a nice price for what I can afford which is what led me to this car. Not even the speed as I wasn't aware it would be that fast. But for the problems it has, they should've haggled with me. I tried and only got some taken off because of a deposit. If a dealer won't haggle when they know all of the problems it has, I can't trust them much. They also wouldn't give me a warranty claiming that it's too old...yet they had me sitting there for hours trying to get approved for insurance for the "old" car that they wouldn't approve warranty for. They definitely made sure I did my part vs the other way around. Overall, they have nice newer cars. But I would try out different salesmen and find someone that is knowledgeable about the car you want or you'll be like me. Kind of satisfied but not really. I'm going to have to put some money into this car that they should've at least took off of the overall cost. Especially since this was a trade in, I'm sure. Why accept a trade in with problems? Are they not knowledgeable about these issues and just accept anything? Definitely something to think about. They also offered me 200 dollars for my 3,000 dollar car. That was hilarious.

Car is TRASH! It's been in the shop since week one. The windshield wipers motor was out, no spare…read moretire and I was out of $1800 cash week one because a tire blew on the highway. Come to find out it needed tire sensors and new tires all the way around. The warranty I paid for is not honoring repairs. I have had nothing but issues and have only driven the vehicle 4x's. The transmission light is on, there's a leak in the sunroof, it's leaking oil, and needs motor mounts. Apparently there is no lemon law on used cars ... imagine that. Can't get plates because the bank IDW goes through won't release our titles. Oh and IDW won't answer their phone, probably because online it says they filed bankruptcy. I'm out of $14,000. Tried to sell the car and it's only worth $6,000. Worst purchase I have ever made!

They buy used cars at auction and can sell for cheaper. That is all you are getting from TruWorth…read morein Carmel. I purchased a Volvo S60. The salesmen don't know anything about the cars except what you can read on the internet and what they may have read on a brochure. When I bought my car it had 2 key fobs. One did not work. Grant, the General Manger, stepped in and told me three solutions: 1. Keys are too close together 2. Keys were in valet mode 3. get them reprogrammed at Tom Wood Volvo. I tried all of his solutions. Tom Wood Volvo informed me the second key fob wasn't even to the car I purchased. I took the key fob back to TruWorth on Friday, Nov. 29th. Grant, the General Manager, took my key fob and said he would get back to me on Monday or Tuesday. Grant, the General Manager, never got back to me. I reached out via 13 texts, 4 phone calls, and 2 in person visits with a 31 business day period. I do feel bad for the other employees who have to cover for Grant, the General Manager. He was either busy, "would get back to me", or out of the office. All I wanted was the second key because with a Volvo you have to have both keys to use some of the remote and app features, like remote start. After I contacted the Better Business Bureau magically Grant touched base. He let me know he had 7 other cars in the same situation as mine. I respectfully told him, I only care about my car. There is a problem with an attention to detail if 7 others are facing the same issue. The following day I went to Tom Wood Volvo and they had a key in stock. They had keys in stock the entire time, but TruWorth refused to acknowledge this, because they needed to again buy key fobs in bulk and not just one key fob. So, if you want lack of attention to detail, no communication, and zero customer service see Grant, the General Manager, at TruWorth. Also, after negative reviews are left they have an employee, like Ash, or family members Heather Hourigan (Ed Hourigan owns the Carmel TruWorth) leave a positive review to skew their rating on Google.

I read through the reviews but noticed most of them are in regards to buying cars and also the…read morepeople reviewing do not really have a lot of reviews so it's strange they took the time to write one really negative review. I can't speak to the buying process as they came up as an option to sell when I priced my vehicle through Kelly blue book. They were quite easy to work with and I interacted with several people, Ash, Chris, and Grant. Grant also explained to me that if you sell them a car that is a 2017 or newer, they split the profit of selling the car with the client. Who does that?! He said they have given over three million back to their clients. I had to go back to pick up my check on Monday because their finance department wasn't there in Saturday, but I would definitely recommend selling through them.

*Nice spacious light open space *Got to go out and look at…read morecars on my own...and they're all unlocked! *pretty prompt friendly greeting immediately *Angelica was my salesperson and she was soft-spoken and friendly and really knowledgeable about the entire process, made sure everything went smoothly right down to helping me hook up my apply car play. My first time at CarMax and I'd definitely come back and recommend it to anyone *price was fair for the vehicle I chose *trade in value was surprisingly great All in all...probably the best car-buying experience I've ever had (40 years of cars!)

I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.

Craig Miller is very knowledgeable RV person. Gave us an excellent price on a 2 yr old Winnebago…read more Made sure everything was working and had a 30 day warranty that was honored. Highly recommend. Duane and Vicky Henderson

Craig and Luis are the nicest guys and really helped us be prepared for our first (of many) camping…read moretrips in our new Motorhome. They were very informative. For several months we shopped for the perfect RV and as soon as Craig found one with all the features we wanted, we bought it. We love these guys!!

Scammers. My son thought he was getting a car from here (even though I told him not to) only to…read morefind out 1 month later from the bank that they were getting sued so they didn't send the rest of the paperwork for his loan or title to the bmv. Shortly afterwards he received bankruptcy papers in the mail from them so they knew they were filing whilst taking peoples money!!! Run far away from this place and the owners.

Love my Murano!! Thank you guys! They have so many variety of different cars, You can definitely…read morefind the car that you want for a great deal. The stuff is very helpful and i would highly recommended it

I will never take may car here again. I took my car in for some general maintenance. One of the…read morethings I asked them to do was to replace both headlights. They charged me over $300 for both. Less than a year later one light is not working again. They are now telling me that the warranty on the headlights is 90 days. I've been driving for 40 years and I've never had to replace headlights after 1 year

First of all, I will never bring a car to Miller Auto Care for any reason after too many issues…read morewith them. I made an appointment to have Miller go through a list of things that i wanted done or checked for a new purchase of a classic car. I was told to wait 3 weeks before bringing it in, and to buy a car cover. After waiting 3 weeks, my car sat in their lot for 4 weeks before Miller began working on it. That was irritating, because I could have been enjoying my car for those 4 weeks instead of watching it sit in the lot. Once the car was in for service, I thought that it would be kept in the garage,. but was I wrong. I drove by Miller's shop one Sunday, and my car was sitting on the north side, in the rain without my cover on it. That was aggravating, so I drove around the building to look at it on a Sunday, and my doors were not locked, and another classic car next to mine was also sitting within feet of the road unlocked. That was totally irresponsible!!! My biggest gripe after the wait, was that Miller's mechanic who worked on my car did not check his work. I had a new windshield wiper control module installed, and when I pressed the washer button it worked. The, when I just turned on the wipers, the pump was spraying water on the windshield. I immediately returned to the shop and the owner determined that it was a defective module. The work was not checked!! My fuel gauge did not work correctly, and the shop told me that i had a leaky gasket on top of the gas tank that at attached to my gasoline sending unit, so they changed out the level sensor and installed a new gasket. I took off with the car with my fuel gauge registering a nearly full tank, but 70 miles down the road, the engine shut off with my fuel gauge showing that i had a 3/4 full tank. I called the shop and was asked if I had gasoline in the tank, and I replied that my gauge was showing 3/4 full. The technician who I was speaking with told me that Miller Auto always checks the calibration of the float sensors when they change them. Apparently, once again, the technician who worked on my car did NOT check his work. Fortunately for me, the man who owned the home where my car shut down gave me a 5 gallon tank of gas. The engine fired, and I went directly to a gas station. I called Miller back to let them know That I would be returning my car to them that day. The technician waited an extra half hour for me after closing hours. I have not taken the car to another auto repair shop to actually calibrate the sensor. One of the items that i asked Miller to do when I dropped it off the first time, was to change all of the fluids. When I got my first car back, it overheated, and when I checked my radiator, all that it contained in the cooling system was water, and no anti freeze. My cars, when not being driven are always kept in a heated and air conditioned garage, and luckily it was not kept outdoors during winter weather. While my first car was at Miller, before I got it back from them, I took a second vehicle (also an older car) to them to adjust the windows to fit tighter. The second car sat in the lot for 3 weeks before they began working on it. After 2 weeks, I picked up the car, and the "experts" at miller did not know how to adjust the door glass to make it seal properly. I had high hopes for Miller, but now I cannot recommend that anyone wanting to have a classic car worked on use them. It was the most disappointing experience I have ever had with a repair shop! Businesses are only as good as the person working on your vehicle, and my mechanic was less than competent, careless and irresponsible.