I will never go to another dealership! Everyone here is exceptional but specifically Mustafa was…read moreamazing to do business with. We can't say enough good things about this dealership

After an unexpected mishap with my vehicle, I've found myself in search of new wheels over the past…read morethree weeks. Having now acquired a new car, it's time for me to document my experiences in the search from the perspective of being a driver with a disability. I was doing an active online search and found a vehicle I'd been intrigued by at Carmel Auto Gallery. I'm a wheelchair user, though I've never actually driven a van (the stereotype). Instead, I drive a 2-door automatic with enough room that I can slip the folded wheelchair into my backseat. When I was younger, finding such a coupe was easy. These days, it takes a lot more work. I had arranged with a friend that they would drive me around to check out some vehicles at area auto places. I added Carmel Auto Gallery to my list. This Carmel Drive auto dealer specializes in used cars with clean titles. They also appear to finance, though I did not get to that point. They have a front parking lot. The actual cars are off to the side, though you're supposed to go in. There's someone who works the front counter, and there appears to be 3-4 associates to the side. We originally missed the front entrance thinking we'd access the lot in the back. Nope, that's their service center and there's no thru-way. As there was no accessibility via the outside (there is via the inside), we went inside and asked for a specific vehicle. You could tell it befuddled them a bit - I get that. I'm amazed at how many people don't realize a wheelchair user can drive. I was hooked up with Mustafa. He brought around the specific car I was interested in and left it running. To his credit, he wasn't high pressure and gave us time to look at it and for me to test the wheelchair. I'm not fond of the whole side lot arrangement. I think freedom to look is fairly basic. But, this isn't the only place that does that (CarMax is way more obnoxious about it). I ultimately decided this wasn't the car for me, though I was pleased to learn it would actually work with the chair. I explained what I was looking for - I was a bit disappointed that no other 2-door automatic was mentioned (I'd checked in advance - they had them). I was also a little disappointed with the "we'll keep our eyes open" comment, though they didn't bother to get my contact info. My "gut" feeling is they didn't actually realize I was a serious buyer with the cash in my pocket at the time. I was VERY serious. Blown sale. Would I return here? Maybe. It wasn't good. It wasn't bad. No one was rude, and I certainly didn't have a bad experience. I just felt like there was a lack of effort and some disability stereotyping. This was definitely out of my way, and I can't say the experience made me want to go out of my way again in the future.

Mears Automotive is GREAT !!…read more I've been taking my Mercedes GLC 300 there since the warranty ran out two years ago. I am very impressed not only with the professionalism and great skills of the technicians, but the very helpful and friendly staff that greet you at the front desk. They always find the time to work me in to their busy schedule when I need their help the most. The prices here are very reasonable which makes their great service even better. I'm hooked on the outstanding abilities of Mears Automotive. This place always works wonders and I am extremely satisfied. I just want to spread the word because finding a great automotive repair shop is a challenge. So when you find a gem like this one you not only keep coming back, but I'm proud to tell you about them.

The owner, Nate, is just an all star, very friendly, patient and personable. He and his team really…read morehelped me with the process of estimating my unexpected damage and what I needed in order to sell my baby when the time to say goodbye came. Nate offered a decent price and I couldn't say no, I'm sure she will treat you well like she has me for the past 6 years. I will be coming for my preventive maintenance checks for my new car. Thank you, Mears Automotive!

got a really good deal on my vehicle, said they would fix the check engine light and replace the…read morepart, come to find out they cut wires and spliced the wires in, took it to my mechanic and the transmission lines were frayed and leaking fluid, the part they replaced not only had to be replaced again but the wires and connections all had to be replaced. spending thousands to replace their hack job but also everything else wrong with the vehicle. These guys are snakes so beware. spend your money elsewhere.

Car is TRASH! It's been in the shop since week one. The windshield wipers motor was out, no spare…read moretire and I was out of $1800 cash week one because a tire blew on the highway. Come to find out it needed tire sensors and new tires all the way around. The warranty I paid for is not honoring repairs. I have had nothing but issues and have only driven the vehicle 4x's. The transmission light is on, there's a leak in the sunroof, it's leaking oil, and needs motor mounts. Apparently there is no lemon law on used cars ... imagine that. Can't get plates because the bank IDW goes through won't release our titles. Oh and IDW won't answer their phone, probably because online it says they filed bankruptcy. I'm out of $14,000. Tried to sell the car and it's only worth $6,000. Worst purchase I have ever made!

They buy used cars at auction and can sell for cheaper. That is all you are getting from TruWorth…read morein Carmel. I purchased a Volvo S60. The salesmen don't know anything about the cars except what you can read on the internet and what they may have read on a brochure. When I bought my car it had 2 key fobs. One did not work. Grant, the General Manger, stepped in and told me three solutions: 1. Keys are too close together 2. Keys were in valet mode 3. get them reprogrammed at Tom Wood Volvo. I tried all of his solutions. Tom Wood Volvo informed me the second key fob wasn't even to the car I purchased. I took the key fob back to TruWorth on Friday, Nov. 29th. Grant, the General Manager, took my key fob and said he would get back to me on Monday or Tuesday. Grant, the General Manager, never got back to me. I reached out via 13 texts, 4 phone calls, and 2 in person visits with a 31 business day period. I do feel bad for the other employees who have to cover for Grant, the General Manager. He was either busy, "would get back to me", or out of the office. All I wanted was the second key because with a Volvo you have to have both keys to use some of the remote and app features, like remote start. After I contacted the Better Business Bureau magically Grant touched base. He let me know he had 7 other cars in the same situation as mine. I respectfully told him, I only care about my car. There is a problem with an attention to detail if 7 others are facing the same issue. The following day I went to Tom Wood Volvo and they had a key in stock. They had keys in stock the entire time, but TruWorth refused to acknowledge this, because they needed to again buy key fobs in bulk and not just one key fob. So, if you want lack of attention to detail, no communication, and zero customer service see Grant, the General Manager, at TruWorth. Also, after negative reviews are left they have an employee, like Ash, or family members Heather Hourigan (Ed Hourigan owns the Carmel TruWorth) leave a positive review to skew their rating on Google.

I read through the reviews but noticed most of them are in regards to buying cars and also the…read morepeople reviewing do not really have a lot of reviews so it's strange they took the time to write one really negative review. I can't speak to the buying process as they came up as an option to sell when I priced my vehicle through Kelly blue book. They were quite easy to work with and I interacted with several people, Ash, Chris, and Grant. Grant also explained to me that if you sell them a car that is a 2017 or newer, they split the profit of selling the car with the client. Who does that?! He said they have given over three million back to their clients. I had to go back to pick up my check on Monday because their finance department wasn't there in Saturday, but I would definitely recommend selling through them.

*Nice spacious light open space *Got to go out and look at…read morecars on my own...and they're all unlocked! *pretty prompt friendly greeting immediately *Angelica was my salesperson and she was soft-spoken and friendly and really knowledgeable about the entire process, made sure everything went smoothly right down to helping me hook up my apply car play. My first time at CarMax and I'd definitely come back and recommend it to anyone *price was fair for the vehicle I chose *trade in value was surprisingly great All in all...probably the best car-buying experience I've ever had (40 years of cars!)

I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.

Craig Miller is very knowledgeable RV person. Gave us an excellent price on a 2 yr old Winnebago…read more Made sure everything was working and had a 30 day warranty that was honored. Highly recommend. Duane and Vicky Henderson

Craig and Luis are the nicest guys and really helped us be prepared for our first (of many) camping…read moretrips in our new Motorhome. They were very informative. For several months we shopped for the perfect RV and as soon as Craig found one with all the features we wanted, we bought it. We love these guys!!

Scammers. My son thought he was getting a car from here (even though I told him not to) only to…read morefind out 1 month later from the bank that they were getting sued so they didn't send the rest of the paperwork for his loan or title to the bmv. Shortly afterwards he received bankruptcy papers in the mail from them so they knew they were filing whilst taking peoples money!!! Run far away from this place and the owners.

Love my Murano!! Thank you guys! They have so many variety of different cars, You can definitely…read morefind the car that you want for a great deal. The stuff is very helpful and i would highly recommended it