I found my dream vehicle from them! Friendly staff who don't BS. The best experience I have ever had with a dealership. Thank you Thomas Acura for selling me my dream truck! read more

Alex in the service and parts department was great! I went in to buy a front license plate holder for my Acura (since it's slanted, it needed a specific kind), but Alex came out to look at what I needed and ended up fixing our old one for free! So I didn't even need to buy a new holder - he returned it for me. Great people. Great service! read more

I purchased my 2016 ILX this July and couldn't be happier. The buying process went extremely well not to mention the dealership is will to work with you. I went in for my first service yesterday, the consultant I got was Ed. He was very personable and made sure I was aware of the services being done. The dealership offers a shuttle, which is nice to run errands during the waiting process. Overall, the dealership is very welcoming. Not to mention, every service you get a car wash. What's not to love! read more

We had a great experience here with Fernando! We came to check out a used MDX and we wound up trading in our lease and buying that day! They were great to work with and made the process simple and easy. read more

I have been here regularly for auto services and have experienced great customer service. There was one occasion that I wasn't completely satisfied, but they eventually corrected the issue with my car and services have been pleasant since then. read more

I registered a yelp account just to write this review because i wanted to thank these two individuals for my pleasant experience purchasing my new vehicle. Bought my new 2013 RDX from Thomas Acura. I worked with JR Davidson the sales person and Zabi Kabir the sales manager. Both are friendly, funny and easy to work with. After some internet search, i narrowed down the price range for how much i wanted to pay for this vehicle. I sent out price inquiries to a bunch of Acura dealers around town, and got a few quotes including Thomas Acura. Thomas wasn't the lowest offer, but they were able to beat it by another $100. Everything went so smooth with ZERO back-and-forth typical dealer haggle. JR and I exchanged a few emails and got everything agreed upon before i went to pick up the vehicle. When i arrived, JR greeted me with my brand new RDX. He spent a good 20 minutes going thru all the features with me, very thoroughly. Unlike many other sales I met who only cared about $$$ and sales, JR knows the product inside-out. The price was exactly what i was quoted, and he did not push to sell me anything i didn't need. Zabi, the sales manager, took care of all my paperwork. He's efficient and funny. It took less than an hour to go thru all the documents, and his jokes made the whole process like cruising on a Hawaiian sunset boat. Overall, the experience of buying my new RDX with Thomas Acura has been nothing but pleasant. I highly recommend JR Davidson and Razi. Do your homework, get prepared and work with Thomas Acura. Not only will you get your loved new car, but with ease and smile. read more

The general manager was so rude and unprofessional... the entire experience was a waste of my time. I explained to the sales associate that I am on a lease looking to get out of it with 12 months left. I owe 6700 in payments (which could be paid or rolled into another lease and/or purchase). I also understand how negative equity works. I was assured that they could "do something for me." If they couldn't... well then thats the nature of the business... everyone has a job to do (I get that!), except that the general manager was rude and literally stated "well then you should get in your car and drive off." Did I miss something? Is it too much to ask for someone who is performing their daily assigned job functions to be professional? Or how about even polite? I highly suggest you stay away from this dealership... in this day and age... we can go anywhere. When read more

Great experience! Staff was great, and GM, Steven Gordon, was outstanding in his effort to make our buying experience a pleasure. I never thought I would write anything nice about a car dealership, but I was wrong. Truly a professional and friendly staff. We felt no pressure in our buying experience. Looking for a used Acura for my grandson, he will pay of course, and we hope we find it at Thomas Acura. Thanks again, Gil. read more

Great experience with the first service on my new MDX. I was in and out quickly and they completed the work quicker than expected. Staff was friendly and Ed followed up the next day to Insure that everything was to my satisfaction Thanks read more

Warm, friendly, inviting, professional and above all... the ONLY place to buy/lease your next Acura. Family owned means you are respected and treated like family. Participating CUAUTOCOUPON dealer means you will get the very best pricing and savings. No need to shop around town! I have shopped and visited other dealerships within a 75 mile radius and I fully endorse Thomas Acura. It's not too often that you find a dealership that truly cares about their customer... this is the place! read more

This is for the Service Dept. The Service Director was super helpful and nice. He was able to answer all my questions and when he didn't have the answer, he looked for one and called me back immediately. Excellent customer service. read more

i absolutely had a pleasurable experience at thomas acura. both fernando and patrick were very helpful in making my decision to purchase a brand new acura. i must admit i had no intentions to drive off the lot in a brand new car but being that the two helpful salesmen were informative and helpful i was able to take home my dream car. at no point did i feel pressured or part of a scheme. i truely had a great experience and recommend thomas acura to anyone looking for a great deal with great service. read more

Thomas Acura - Took home my dream car! - Auto Repair Near Me - Covina, California

We had a fantastic experience with our product specialist, Jeff T! We had a seamless and very smooth process and he went to find the exact car we were looking for! Highly recommended and please request for him if you are looking for your next car! read more

This place has given me a reason to join Yelp and write my very first review. I highly recommend this Acura Dealership for service. They have integrity and a great sense of professionalism. They continue to strive for customer satisfaction even after I had my vehicle serviced a few days ago. I took my vehicle in for a back-up camera installation and it turned out perfectly. While I was waiting, they even offered to shuttle me to my choice of destination for the duration of the wait. I did end up leaving my vehicle there overnight so they offered to shuttle me home 10+ miles (passed their mile limit policy) because I had no way of getting home. Like I said, they definitely strive for pure customer satisfaction. A major plus was the total of the amount I had to pay was lower that what I was quoted. This will be my go-to dealership for services. read more

So normally I don't leave Review but honestly I Had too after receiving the service we did....So it was 30 Minutes before the store closed and we pull up and are immediately greeted By Fernando Galindo. He showed us two cars that we were interested in with no rush or pressure.(even tho they were about to close for the night) so long story short ....After driving this Clean, Practically new 2005 Acura TSX in excellent Condition he showed us some numbers and gave us a deal that no Sled Lot (All the other wanna be used car junk dealer we visited) could give us...low apr and great price. AND NOW IM THE OWNER OF THIS SWeET RIDE.. Thanks Fernando .. Ill be back for a 6 Speed next... read more

Good customer service ,I left a very happy customer .Jessica was very Nice she went out her way to get me the car I wanted.. zabi was also great if your looking to buy a car go here you will be happy I promise read more

I wish I could provide a five star rating. Portions of my experience were a one at best and up to a five in other instances. I went in and was helped by a new sales person, very young and very new (Leonel Con Garcia). I can say that he is the only reason I ended up buying my vehicle, especially after I was provided bad information by his "Mentor". I was specific in terms of what I needed, financing was discussed, pricing was discussed regarding a specific MDX and when I went in the next day to purchase the vehicle it all changed. The financing much higher than originally quoted, the price went up about $2,500 and I was told that it's my fault because I was all over the place. Thank goodness I took detailed notes and was able to recite my discussion with the "Mentor" verbatim to make it clear that we spoke about a specific vehicle and at a specific finance charge. Long story short. I was pursued a few times by phone until we were able to come to an acceptable price and finance rate (still not what was originally discussed). Again the only reason I purchased was because I really did like their new salesperson Leonel Con Garcia and ultimately the help of the General Sales Manager, Zabi Kabir also helped in finishing up the experience as pleasant. read more

I have been looking for a long time for a used TL for my girl friend. Each used car being different, you have to find just the right one, and I test drove several. The sales lady, Jessica Rosas, was always patient, never pushy, and was understanding when I thought I had found an acceptable car but my GF declined it. I found Jessica to be a welcoming, friendly representative of Thomas Acura. read more

Called in at 0730 to schedule a service for our car , and a very cordial and polite guy answered on the other end. What a great day to start a Monday! "Salamat po" to the very nice person who answered my call. More power! Good customer service. read more

I literally live 1 mile away from another Acura dealer (you will never see me there). I drive over 15 miles to get to Thomas Acura because I know the people I have experienced are amazing. I have been a loyal customer for 15 years at Thomas Acura. The service agent Alan is one of the reasons why I stayed loyal and got all of my services done there. One of the main reasons I'm writing this review is due to my recent purchase with Ryan M. He was awesome and amazing. He went over every detail of the car, thoroughly explained the buying experience and made me have a second reason to stay a loyal customer. Never once pressured anything we didn't need and helped us get the car of our dreams. His outstanding customer service skills just blew my mind. So polite and friendly that we felt as if we were friends for years. If you want to buy a car go see Ryan M, best in the business. For services see Alan, awesome service agent. Both guy's are amazing, outstanding, wonderful hearted people that is rare to find. read more

Yesterday I purchased a 2014 Honda Accord from this dealership. I was helped by Dustin, Bryan and Raquel. Everyone at the dealership was very nice, accommodating and made me feel welcomed. I found the car online, called and confirmed the vehicle was in stock and the sales price . I spoke with Dustin prior to commuting 45mins from Compton. As soon as I saw the car I knew I wanted it. As we headed out for a test drive I noticed the sticker price was over $4,000 from the online listed price. I worried that the price difference was an error and Id possibly wasted my time. To my surprise the price was honored and my application was submitted to the bank. Everything cleared and within 3hours of walking through the door I drove off the lot with me car. I would highly recommend Dustin as a sales person. Down to earth, friendly and understanding. Bryan from the financing department was very helpful as well... last but not least Raquel beautiful, helpful, patient with explaining detail with my purchase and contract and professional. They were nice enough to let me keep my old car on the lot until I could bring a family member to drive the car back home. Thankssss everyone! read more

I have owned multiple Acuras, and Thomas Acura is the worst dealership I have had to deal with. Had an appointment early in the morning for recall service but did not get anything done and late to work after 2 hours of waiting. I was promised an equivalent loaner to get to work and sending kids to school but was given a loaner that would not fit my family and had visible tire safety issue which they claimed safe to drive. Never come back for any sevice or sale. read more

Thomas Acura is a right place to get your new acura. Thanks for Ryan (from sales department) and Bryan (sale manager) have given me a good deal on the TLX. They were friendly and willing to do a good math to fit your budget. I am very happy to purchase my new car from Thomas Acura. read more

I made an appointment online last minute and the Service Department, specifically Alan Sze was very accommodating. I needed to go to work after the service was done and they finished 30 minutes before the appointment time. read more

This review is for the service department. I brought by car in for maintenance on a busy Friday. Josh, one of the Service Managers was able provide excellent customer service despite being shorthanded a Service Manager that day. He kept excellent communication with me throughout the morning/afternoon while my car was being worked on. Everything went smoothly from start to finish. I will definitely bring my car back here for future maintenance because they provide the honesty, integrity and customer service that I expect from the dealership. read more

I own a certified pre owned ILX bought from a different dealer. It's quickly approaching a 100k miles. I dropped my car off at Thomas Acura at 8am and was given a loaner for the day. I had a 100k service performed. Valve adjustment with Plugs, transmission service, coolant, oil,and brake fluid flushed. Josh the service manager is absolutely the best. He explained throughly the importance of the valve adjust on this particular motor. I walked in wanting to have this service done already, but further assured me the importance of the longevity the motor having done. Just like every one else in the world, we all think oh lord this is going to be expensive. He gave me the absolute best prices on all services ( far under other dealerships I called) and was done with in a few hours. I usually go to a different dealership, but my family has bought many cars from Thomas. I understand why my dad goes here and I will continue to do so. Best prices, friendly staff, and most importantly no nonsense from Josh and his team. Thank you very much and I'll tell all my fellow acura drivers.... Fantastic read more

Talked to Joe over the phone and settled on a reasonable price for a 2010 TSX tech package. When we got there, he showed us the same price and said, "see, Im a man of my word". Great, he just needed to go talk to his manager. Okay, well, he didnt come back for at least 20minutes, and when he did he said he forgot about the Protection Package. We said we didnt want it, but he said it was already on the car, and the price would be another $995! We walked out immediately. When we called to speak to his manager, Mark Wessel, he hung up on us. read more

Alan Sze of Thomas Acura Car service is phenomenal! I had my Acura years ago before I decided to go back to school. Currently, I am a single parent and a full time student therefore budget is really tight! Car service could be really expensive but having my car service done at Acura gives me the peace of mind of the quality service and care provided. The thing I love about Alan is that he listens to my needs and work around it by prioritizing the most important service that needs taking care of first and then WE work slowly on the list of things that needs to be done on my car. His top priority is the safety of my daughter and my safety and with this in mind we work on my budget on what I can take care of first. Isn't this mentality, care and consideration amazing?! Unlike other auto car service center or agent, they push too much for things to be done to your car even if they are already aware of your financial situation. Alan has gained my trust numerous times. I love him! The quality customer service he provides is one of the finest and no other. Thank you. I'll definitely get my future car from you when I get my job after I graduate. And yes he is that AWESOME and trustworthy!! read more

This review is specifically for service manager Ed Bowling. Ed provides exceptional service. He is honest and straightforward. I've brought my new Acura in two times for routine maintenance, plus two times for a complete detail, and each time Ed has been nothing but incredible. He's very knowledgeable and provides service with a smile. I highly recommend Thomas Acura service department, and I highly recommend asking for Ed. read more

I contacted an Internet sales guy back in March and made a offer on a tsx sport wagon. He said he would have accepted my offer, but he didn't have the car in stock anymore. He suggested that I consider an RDX. I bought my car at another dealership for the price I wanted to pay. I had a nagging suspicion that the salesman was not being truthful that the car was not on stock. A couple of weeks after I bought my car, I checked inventory at Thomas and realized the car was still in stock! Just turn down my offer ... don't lie to me! I expressed this concern to the sales manager via email but did not receive a reply. I guess you guys only care to follow up about our less than stellar experiences when we express them on the Internet. read more

This review is in regards to the service department. If you need any work done see Alan, he's a five star representative and real down to earth guy, he deserves more than five stars and the service tech Luis. read more

The sales know NOTHING about the cars that I was looking for. The mangers there have horrible attitude. I WOULD NOT recommend ANYONE to go to this place if you are looking for a friendly environment to negotiate prices of cars. read more

I purchased a used BMW 328i from Thomas Acura approximately 2 months ago. As part of the deal they were to do some light touch up paint on the front and rear bumper and give me an acura tire inflator kit. Both items were clearly written on the bill of sale and I was promised repeatedly they are going to give me those two items even after finishing the sales transaction. A week after purchase I called to schedule the touch up paint which I figured should be simple, as they have a regular guy who comes in to do the touch up paint on the cars. I called and they had absolutely know idea what I was talking about in regards to touch up paint but I told them who my sales person was, the manager I spoke with in the sales transaction, and other detailed descriptions so they could look up the bill of sale and give me a call back. About a week passes and never got a call back. Once again I call again and ask for the same touch up and once again was given the ring around. Eventually I called a couple more times and got a hold of someone to schedule a time for me to come in for the touch up paint. Throughout the past two months, I have called Thomas acura about two or three times each week of the first month inquiring about the acura tire inflator kit, when they are going to get one, and I have been told by at least 3 different staff that they need to look up by bill of sale to verify the tire inflator kit and then order it and that it wouldn't be a problem. All of them said they would call me back within the day (as I was calling before lunch, or afternoon). Not once did I ever get a call back even if I gave them a few extra days to go find this bill of sale. I have given the same description and sales person to contact etc. and nothing has been ordered. It has been over 2 months now and still no tire inflator kit and once again they are saying they need to "verify it" on the bill of sale. I have the bill of sale in hand and even if I were to go to the dealership, they will probably still say they need to order this tire inflator pump. At this point I don't think I will ever be getting said pump that was a part of the sale. Was going to consider bringing the old NSX here but no more. read more

Sales deparment was helpful and was able to answer all my questions however once it came to the finance department forget it. Adam (white guys with tats) was arrogant and not willing to negotiate. I walked out for a stupid item that he made it a point to say they will not include it. I ended up finding the same car for an even better deal at Cerritos Acura. So if you go make sure you do not deal with Adam in the finance department. read more

Be wary if you ever happen to get your e-mail associated through them. After countless "opt-outs" and several phone calls to both Acura and Thomas Acura, I am _still_ getting e-mails about an Acura I do not own. I will be reporting this as a complaint to the FTC in violation of the Can-Spam Act. read more

I had the WORST experience at this dealership. Not only did they put in the wrong tax amount on the contract (which we had to go back in to redo) but they had messed up on the monthly payment, which at that point I didn't even want to argue. When we purchased the car they didn't even bother to detail it or take off the plastic from the inside of the car! I had to take it back the next day AND getting home I find oil leaking! Sure enough, the transmission cap was loose... AND the back seats would NOT LOCK!! They said the brackets were defected... I've now had the car services 4 times and I've only had the car for 2 months. BTW, if you're dealing with service manager named Josh... Don't even bother. Will NOT return phone calls... And left me waiting for 15 minutes while he talked to another coworker until finally Roman had to ask for assistance. When he finally comes to help, they had lost the paperwork for the rental wanting to charge me for the gas, which he had NO idea what amount was in the car when given to us. No customer service skills what-so-ever! If you need your car serviced speak to Roman he has been the most helpful. I would like to continue typing but I feel like they got enough of my time already! read more

I owe these guys a good review. It did help that I researched the car that I wanted to look at beforehand. The guy helping me wasn't too salesy as we went for a test drive. What I appreciated is they really worked with me to get me the best rate possible as I don't have the best credit. So I personally feel like they went above and beyond to make me happy even though I was already sold on the car. Bought a used white Acura TSX 2010. My dad had also purchase a car from here back in 2005, but I didn't know much about cars or buying cars then as I was very young. I won't say how much I paid, but they also knocked a little bit off the price for me as well, I'm sure it's because they were just trying to sell the car, but at the end of the day I walked away with the car that I wanted at a great price. I am very pleased with my experience at Thomas Acura and will most likely come back when it's time to upgrade. read more

This review is for the customer service I received from Mark. My transmission was sent in for repair at a local family business. After I picked up my car and started driving off, I noticed my navigation system wouldn't load unless I enter a code. I purchased my car used and had absolutely no idea what to do or where to go to retrieve the code so I decided to give a call to the nearest dealer, Thomas Acura. The receptionist transferred my call to Mark for assistance. I explained my situation to him and even though he was aware that I did not purchase my car at their dealership, he was more than happy to help me. He located the dealership where the original owner purchased the car, called them on my behalf to see if they can retrieve the code, but the other dealer never answered. Next, he gave me the next best alternative and suggested I go through the manuals that came with the car. Instead of having me go through the stacks of manuals, he told me exactly which book to pull out, what page to look at, and to look for the code that was hand written in the book. It took me less than 10 seconds to locate it. After locating the code, he stayed on the phone with me and walked me through the steps of locating and entering in the code to start up my radio as well - who knew you needed a navigation system code AND a radio code?! Mark was very professional, friendly, and efficient. He could have easily given me the number to the other dealership to retrieve the code and hang up the phone. Instead, he went above and beyond to not only help me locate the code, but he walked me through the process and waited until I had everything up and running! That's what you call great customer service. read more

We went to a memorial service in LA. The alternator in my MDX went out. Josh the service manager was helpful, understanding, knowledgeable and professional. I had my car towed to Thomas Acura. Josh and Ed communicated and updated us on the repair. The cost was fair and the repair was done in a timely manner. We live in San Diego so we were arranging all of this long distance. They did a great job! I am already recommending this service department to others in the area! Job well done! read more

When my Acura was younger, cuter, cuddlier and still under warranty...I had the "famous" k20 6 speed transmission grind that Type-S and SI owners have grown to love. Thomas was the only dealer that would acknowledge and fix the "issue." I was kind of upset that they did not have loaner car coverage for anyone under 25 years of age (especially when you bought the car yourself), but my mom got to drive around in a TSX while I drove her civic, so it worked out. They also fixed a broken motor mount while they were under the car. I am a diy maintenance guy, so I don't use them for service, but If Acura ever comes out with another car worth a damn, I'd give them first try at making me a deal. read more