Sales experience was sufficiently awful that we left and just bought the car at a different dealer, after wasting 4 hours. Had a very bad experience here trying to buy an MDX about a month ago. We agreed on an "out the door price" with the woman on the phone. Yes, I confirmed it, she said OTD. Went in and then the games started. When we arrived she started saying it did not include fees, etc. They then tried to upsell us on another vehicle with a bunch of extra options. We said we may be interested, at the right price. They suddenly said the first car had been "double sold", was unavailable, and they would give us a deal on the nicer one. This was clearly BS (along with all kinds of acting on her part as if she was conspiring with us to get the better car). Maybe this works with morons, but for people with a basic level of intelligence it just looked like pathetic theatre and was insulting on top of that. We agreed (shook) on a price with her boss on the nicer car, and when we went back to the finance guy, he tried to extract another pound of flesh. yes. AFTER WE SHOOK, they said we can't give you the car unless it's 2,500-3,000 more. My response, obviously was to jump up and walk out. Annoyed. So what happens next... the woman runs to get in the MDX we were discussing, driving around shouting "are you sure you don't want it...?I'm driving it away...", while the guy chased after us to still try to make a deal. How about 2,000 more... 1,500 more. Wow. This is a $40-45,000 dollar purchase -- a major one. I've been to the bazaar in Istanbul and thought the merchants there were more respectful! No thank you. Went to another dealer. Guess what -- the car we wanted without this level of drama and games. I would STRONGLY recommend going somewhere else first. read more

Really exceptional services at the service Dept with Alan Sze. Not only is his advice candid but also very costumer centered. Highly recommend him and he made the experiment at Thomas that much better. Job well done Mr. Sze! read more

Dealing with car dealerships always makes me nervous. I've heard many nightmare stories. I came here upon a recommendation by my uncle who previously worked for Honda and still works on cars all the time. I called in and talked to Ed Bowling. Ed was super friendly from start. I told him my concerns, he gave me accurate information on when a loaner would be available. He answered my questions, didn't seem rushed or too busy to care and I went in this afternoon to have my car serviced. I was given a 2015 ILX loaner (it's a sweet little thing) even though the diagnosis and repairs were done the same day. I feel peace of mind having the inspection done by Acura specialists. The comfort of working with people who don't give off that vibe that they're trying to scam you or upsell you is great. My car is running great. The issues I presented them with have been resolved and I've already recommended them to coworkers that drive Acuras. I highly recommend working with Ed. He is a courteous and amiable professional. The staff there believe in customer service and are definitely family oriented. read more

Although I didn't buy my car here, I will definitely buy my next Acura here! I get my car serviced here regularly. They are ALWAYS respectful of my time, they aren't pushy about trying to sell me in services or cars, they remember who I am, and honest about the maintenance on my car and upkeep that's needed to maintain my car running good. The staff is friendly and they always check up on me to make sure all went well! I trust them and would give them my business any day of the week:) read more

We recently purchased an Acura MDX from Thomas Acura in Covina. We had excellent customer service from Ray Martinez, sales. Let me tell you about a gem of an employee, Jeff Tuazon, Jeff excels in his knowledge and demonstration of each vehicles features and benefits. Although we had a good experience in purchasing our Certified 2015 MDX after a day or so of driving we noted that the ride appeared to be harsh and the road noise was not what we would expected from Acura the upper level of Honda Motors. I immediately contact Jimmy at the service department who I must say could not have been more understanding and had me bring the vehicle in and had a service tech name Dave take a test drive with me who agreed that the ride appeared harsh and recommended that I bring the vehicle in and they would inspect the suspension. After the inspection it was determined that the struts were ok but that a service memo from the factory indicated that some front pads in the suspension needed to be replaced, it would be unfair to say that didn't help, the improvement was minimum. It did not improve the ride nearly as much as you would expect of this caliber of a vehicle. We will continue to work with Jimmy at Thomas Acura Service Dept. in an attempt to resolve our concerns over the harshness of the ride. Remembering that one of the selling factors of the sales force was that this certified vehicle in eyes of Acura this vehicle was as good as new. Although we are not happy with the ride of our certified MDX we are extremely pleased with both the Sales Staff and the Service Dept. who continue to work with us at this point. We would recommend Thomas Acura for your first stop in looking for a vehicle because of the knowledgeable sales staff and what appears to be a service dept. who care. read more

Fernando, Dennis, and Zabi made my first car buying experience extremely wonderful and pleasant! Fernando did a wonderful job in matching a quote I wanted and Dennis gave me an awesome deal! I'm really happy with my first car and my car buying experience. Thanks a million, guys!!! Definitely an awesome dealership! I highly recommend future buyers to check them out. :) read more

I've been apart of the Acura family for 9 years. Bought my first Acura in Florida and had it shipped to Cali. I've been to this location for parts etc for my old Acura so I decided to come back to get a new one even though I live 40 miles away now. Stephanie and Ryan were great the whole way through from our email interactions to in person. They made sure I was informed and comfortable throughout the process. The car I purchased needed to have something fixed and Ryan and Jimmy in the service department got me an immediate appointment and even assured me that the repair is covered under the warranty. I'm super happy with my overall buying experience and especially with my new Acura. read more

High Price, and Bad Service - pretty much summarize this dealership. I have been shopping for Acura for 2 months, and requested price all over California, North and South, Nevada, and Arizona . Around the WHOLE California, Thomas Acura is one of the top 3 highest price quote. for both 2012 and 2013 models. And they are the highest price in the the whole LA and Orange County. I looked for some 2012 model when it is already 4 months into 2013. The offer is usually only $1000 to $2000 off MSRP, and they think this good offer already? Other dealers in the area already cut more than $3000 easily for the same model and package AND including accessories. They claim that only get best price when you walk in. I am an experience car shopper. Purchased over 6 new cars with different dealers. I know their game. I play along just to make sure how true they are. I walked in, and pretend I didn't get any price quote. After 20 min, the offer was even higher than their only internet price. Then, I politely asked, if that's their best price. They asked if there is number in mind. That's the game began. I don't like it. Even after 1 hour of "game play", they are still at least $1000 higher than the closest dealer. Zabi Kabir wasn't even polite at all. If you want less hassle, go other dealer. I strongly support other dealers who offer easy and TRUE best price over internet. Thomas Acura lose my, my relatives, and friends for life if they don't change. read more

I'm giving two stars because my sales person was very friendly, knowledgeable, and not overbearing at all. I enjoyed dealing with him. What I did not like was driving all the way from Huntington Beach to look at a specific MDX, taking it for a test drive, and expressing my interest to purchase the vehicle. I even submitted my credit application online. However, the back-up camera wasn't functioning properly on this Acura Certified Pre-owned MDX. So they were going to look into that and call me back (which begs the question, why wasn't this discovered during the "Certified" inspection?). Well my next call was not to tell me the car has been fixed, rather it has been sold by another sales person. What a waste of time and gas. If the car had been fixed, why wasn't I informed so that I could make a proper offer, if it had not been fixed, and others had expressed interest, don't I deserve a call to put my best offer in? Bottom line, this is a crumby way to treat a customer and as I continue my search for my next vehicle, it won't be here. read more

Not only did I find an amazing deal on a 2015 Honda Civic, but I felt like the employees really cared about making my experience positive. I appreciated that they called my husband and I in the morning to see if we were still on our way to check out a Honda instead of just selling it to whoever showed up first. They also expedited the process since they knew we were trying to head back to SD to beat a storm. Everyone was very nice and I felt I could trust them. I would definitely consider Thomas Acura again for any future vehicle purchases. read more

i have been service at this dealer , but ladt time dealer fault for not tight filter abd oil came out, waste my time and not adnit the faulty , Joshua Kramer is a Service manager at Thomas Dealer , but so un professional to custmomer service, disrespect customer, Thomas Dealer shall not have Joshua Kramer as service manager, he's not deserve it. You all should aware about him. read more

Alan Sze is the rock star of this dealership. He provided with me no-nonsense recommendations for maintenance on my Acura TL. This dealership does not pile on the charges like many other dealerships do. I made an appointment and my car was ready in a timely fashion. They bent over backwards to make sure that I was satisfied. I have been going to this dealership for all of my maintenance for the past 14 years and will continue until it is time to buy a new Acura. read more

I can only speak for the service department. They always treat me professional and super kind. Josh is my favorite service writer. They will get you a loaner car if you need one. Everything will be done in the time promised. Been coming here for years and should have wrote this review years ago. read more

The review is for service. I brought my car I. This morning at 9:00. They did an excellent job . Jimmy was great and gave me some good advice on car maintenance. read more

Very nice people. I came pre-approved by my bank but we were not able to seal the deal in one sitting. Took two days to finish the deal. Besides that people here were very kind read more

I really wanted this to be a 4 start review but the end of our experience here was just a bit of a turn off. We came back in February since it was time to get me some new wheels. The BF wanted a crossover but I always had my eye on an Acura. I went in looking for an ILX and after roaming the lot for about 5 minutes we were greeted by Juan, one of the salesmen. He wasn't too friendly at first, maybe didn't take us too seriously but we were there looking to buy. Juan really gave us the rundown on all the models, we test drove practically every model before settling on a TSX. So this is where the homie Dennis chimes in, he's the figures guy. He was definitely all brass tacks and gave it to us straight up. He was very helpful really seemed to try and work with us and what we had in mind to spend. The whole process took us a few hours but we ended up settling under our budget which was frickin' great! Juan seemed a bit nervous and distracted, he seemed to be the only guy on the lot that day so we didn't feel like we got the attention from him we expected but hey, he has to put in the hustle too. The whole process was pretty good and we learned a lot from Dennis. the next two weeks after that is where it got a little sticky, apparently they forgot to ask for certain documents and signatures so I would get numerous phone calls through out the day while I was at work. Helllllooooo, the man is handling all the $$ business and they're calling me to relay messages when they obviously have his info....so that was a turn off. All in all it was a good experience. I wish we would have gotten a follow up call to see how things are going, but that may be a little too much to ask??? But thanks to Juan and Dennis for working things out for us. read more

These stars are for Ed Bowling, their service consultant who's really excel in customer service. Providing me with the best customer service with patiently and carefully explaining what's the problem with my car. If you go there to have your car fixed, ask for Ed Bowling! He surely will takes a great care of you and your car! read more

Service is A++. My 2008 Acura TL was making a loud noise and just overall in need of some TLC. I took it in and Roman gave me the best service ever! He is super customer oriented. They gave me an amazing loner (fully loaded 2014 RDX) and took care of my car in no time. He was honest and upfront the whole time and kept in contact with my car's progress, even via text message. I have nothing but great things to say!! read more

I would give this dealer no stars if possible. Bought an used 2017 Nissan Frontier from them with a clean Carfax title. What I didn't know at the time is that parts of the car has been repainted. I have no idea what kind of damage the car suffered. Yes, it should have been my responsibility to inspect the car more carefully. Here is the problem. When I contacted them with this issue, they wanted me to come down and discuss what could be done. So, I waste my time, gas and putting mileage on my car (I'm like 30 miles away, so that's 60 miles round-trip) just to have their manager, Mike, tell me there nothing that can be done. Then why even bother tell me to come over?!?!?! According to Mike, they don't really do that thorough of an inspection if the vehicle has a clean Carfax title. They don't even check to see if parts of the vehicle has been repainted. I find that to be total BS. But if anyone has a vehicle they want to sell that has suffered some damage and has been repaired without being reported to their insurance, then take it to Thomas Acura as a clean Carfax wouldn't warrant a thorough inspection by them. That's according to Mike, their manager. If they give you a hard time pointing out any damage that wasn't listed in the Carfax, ask them why they're inspecting the car so thoroughly when you have a clean Carfax. It's hard to believe any dealer buying a used car wouldn't spend the time to find every little thing with a car to pay as little as possible, but that's their policy. And Mike was VERY adamant about how he is not lying about their inspection policy when the vehicle has a clean Carfax. Go put it to the test. read more

I bought my 2008 Acura MDX here in 2008. Was a very easy transaction. Recently brought it back for some warranty work and was very impressed by the knowledge and professionalism of the service department. Joshua Kramer was my service consultant and as a car guy I can tell you that he knows what he is talking about. No upsell; just good old honest service. I would use them for regular service if they were closer to home. Highly recommended. read more

They have a clean and comfortable lounge to wait during the service. They also offer the free shuttle service that can send you to the mall, restuarant , or some places nearby when you don't want to just stay there waiting. I was served by Alan Tse, who is very friendly and always ready to help. read more

Little Mexican guy in the parts department was super helpful. Friendly service and a pleasure to get parts from.

this review is for service department and particular person "Jimmy" only. don't get me wrong i love this dealer, and i always come here to do service for my Acura ZDX and even my Honda Accord with Allen sze who is always great and unfortunately not here today. the reason made me come here in early morning is my Acura ZDXs battery is dead, so i need a new one to replace, and the guy Jimmy tell me that will be 149.99 for battery and installation, which is fair i think, yet he also told me that will be at lease one and half hour and up to 2 and half hours wait, i was like are you serious? 2 hours for replacing a freaking battery? he was like because you didn't make appointment. i was like that is why i came early. however, i requested just buying the parts only, cause i couldnt wait today, and he sent me to parts center and letting me know if only buying the parts will be 148+tax which is even more than doing the service. finally i ve enough for this guy, i came here at 8:15 in the morning and telling me maybe need to wait up to 2 hours for just replace a battery, and that will be more experience if you only buy the parts. i left quick without argue and drove 20 mins to weir canyon Acura in oc , and they took 30mins replaced my zdxs battery by 139.99 thanks Jimmy, because of you i ve had a nice journey in this summer shiny morning. read more

I been many car dealer before and final now I start to reviews because too much lies from salesman with very less few honest salesman, I did meet some very nice and honest but "honest" is hard to find in this industry. Thomas Acura is one of dealer that play games with customer, try to make customer follow their way to purchase a car, of course, during this process there would be lots of lies to make story sounds true. I am a very experienced customer, it's easy for me to tell if the salesman made lie on something. their price is higher than others for sure, they are a family owned dealer with less cars sold, so, they have to make enough profits to sell a car, and their car is not in really in good conditions. even brand new car, either has high mileage on it or been in the park lot for a long time (over 4,5months), anyway, if you read this review, you should go check other acura dealer beside this one. good luck! read more

Big thanks to Thomas Acura for a smooth and pressure-free car deal. With the help of Chris Fleischer, from the test drive to the closing out of our deal, he was very patient and helpful with our questions and concerns. My wife and I are very satisfied with the awesome price deal we got! So we drove home a new Acura MDX all smiles! read more

Came in due to my 2000 Acura Integra GS-R having it's battery reset and the stock radio needed the reset code to work properly. Ed helped me with finding the radio code and now the radio works. Thanks Ed!!! read more

I just had my first experience with the service department at Thomas Acura. I have to say I was extremely satisfied with all aspects of my experience! Alan was outstanding in his attitude, attention to detail, and delivery of what was promised. My car was vacuumed and washed which is something they do with the oil change. I had to pick up my car after the service department closed and the gentleman that helped me who worked in the sales department was very friendly. What a great place! read more

Alan Sze has always been great. When I was in search for another Acura he recommended I speak with Jessica. The car buying experience was the greatest I have ever been through. This is why I love Acura, great service, great people and the best kind of car you can get! I love Acura! read more

I decided to give to give them another try since my brother has been happy with their service. I'm happy to report that my experience was a lot better this time around. The oil change went smooth and I was notified right when my car was finished. read more

I'm so happy with my purchase of the new Acura TLX!!! I've been looking at this car for a while now and went to 3 different dealers. I finally came across Thomas Acura and Jessica Rosas helped me. As soon as I told her what I wanted and my price range, she said ok! When I gave other Acura dealers the same price, they would go on and on and on with the final answer no. I literally sat there for at least 1hr and was disappointed. But luckily with Jessica & her manager they literally said ok within 5-10 minutes. My family and I was so shocked because they gave us such a great price within 10 minutes. We quickly decided to purchase the car. The whole process was rather quick. Everything just went so smoothly and I was beyond happy!!!! I recommend that people come here instead of other Acura dealers so that you don't waste your time negotiating for hours & disappointed. read more

Great staff! Fernando Galindo and Lou Martinez were amazing and super helpful!!! Hands down one of the best Acura dealers out there.

I came by to look at a TL and was assisted by Marisa. She was incredibly helpful by answering any and all questions that I had about the car. She didn't make the test drive awkward and took me down this amazing route! I recommend her to anyone looki g to buy a car from here! read more

Very friendly and knowledgeable staff. They have alot of parts and accessories in stock for my TL, I always speak with Daniel in the parts department, very nice fella.He takes the time for all my needs. Thank You Daniel. read more

Have my Acura TLX serviced here. Ed is a great service rep! Everyone friendly and polite. Complete work on time and communicate well.

Came in early to have my transmission fluid flushed. The service was prompt and quick. The waiting was clean, the provided free wifi, coffee, and tea was nice. I do have a minor gripe. The men's bathroom was not in the greatest shape. read more

First time in for dealer service and I have to say Thomas Acura really impressed me. Ultra-courteous, polite, accommodating, very professional service writer (Ed). Shuttle to and from work saved me a rental. Called early with diagnosis, car ready on-time. And, they washed and vacuumed, which I didn't expect. Everyone I saw was super-nice. Just a great experience, start to finish. Car runs like a dream again. Can't say enough good things about Thomas Acura! read more

As I started my new car research, I stopped at several different dealerships... Audi, Lexus, Mercedes, BMW and Acura. I chose Thomas Acura for their great customer service, great sales people (Fernando), the best service adviser (Ed Bowling), and of course because once I test drove the RDX and did my research regarding maintenance, etc... I knew it was the best choice for me. My top of the line RDX has been the best car I have ever owned for the price. I can't wait to go back when my lease is up and buy another one... may get the MDX next time... we'll see. Thank you!!! read more

I made appointment for service recall to replace defective A/C compressor clutch bolt. I took my Acura MDX to the center on the appointment date. When I reached Thomas Acura , The service manager, Joshua Kramer, informed me that the bolt was not available, They did not attempt to call me to let me know it was not available. I think the Acura Thomas has no respect for customers, I wasted the whole afternoon to go there and wasted my gas. I will never go back to this place again. 8/17/2015 read more

I love this dealership! They are so nice and knowledgeable. You will feel so comfortable buying any car from this dealership. They made me and my parents feel so welcome. Great service with drinks while we were waiting! Their service department is great too! Very welcoming! read more

If your at the service department just ask for Alan Sze! This guy goes out of his way to help you. I appreciate everything you've done so far for me and your other customers, your work does not go on unnoticed! read more