I had contacted several dealerships and landed on Thompsons. They had the model/color I wanted. [[HIGHLIGHT]]Dealt with Sean the entire time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This was by far the smoothest, easiest, and most pleasant car buying experience.[[ENDHIGHLIGHT]] It's 150 miles from my residence so everything was done over the phone and/or internet, price, trade, finance, everything. Once everything was hammered out, they delivered my truck and picked up my trade. I signed the papers and that was it. My only gripe was a dealer included vehicle tracking add-on that I did not want, nor would they remove. Forgivable. read more

[[HIGHLIGHT]]The service advisor, Kevin, has an amazing skills of communication[[ENDHIGHLIGHT]], good service thank you

As they say... a picture speaks a thousand words... I will just leave this here.... Bait and switch or pure incompetence, not sure which one is worse. They dont seem to know their own products or inventory. [[HIGHLIGHT]]After I repeatedly told them the numbers were off I was told "I'll get my managers signature on it so you know it's real" (managers signature shown) then I get this text![[ENDHIGHLIGHT]] So the managers word/ signature means nothing it horse %€¥# Can't speak to the quality of what they sell but [[HIGHLIGHT]]the quality of their customer service deserves nothing but a single star or less.[[ENDHIGHLIGHT]] read more

Thompsons GMC - Auto Repair Near Me - Placerville, California

[[HIGHLIGHT]]After a long week of dealing with pushy and dishonest salespeople, we decided to look beyond our immediate area and found the truck we wanted online at Thompsons GMC.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We got in contact with their internet salesperson Garrett Fees, who quickly got back to us with a reasonable price and said they would also take our trade in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Our entire experience with Garrett and Finance Manager Aaron was seamless and stressless.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Hands down, one of the best and easiest auto purchase yet.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Definitely worth the four-hour round-trip drive to get our new Canyon GMC![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Anyone looking to buy a GMC, go see Garrett. A genuine nice guy.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Our experience at Thompsons GMC was absolutely stellar, Garrett was our sales guy and Aaron ran the financing and it was just so comfortable and inviting to be there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Garrett was a Rockstar as he went above and beyond not only to make sure we were comfortable at all times but his efforts into finding us what we wanted was the the best you can get[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]Aaron was so personable and streamlined with his execution of the final signing it was like he had been doing it for 30 years.[[ENDHIGHLIGHT]] I just love it when I get to meet great people its like you become part of a family and I'm all about that. We recently purchased a vehicle from another dealership 2 weeks prior and it was nothing like the experience and welcome we received at Thompsons GMC They made lifetime customers out of us and i would suggest to anyone looking to get a new or used vehicle and want to leave with a smile on there face and that overwhelming feeling of complete satisfaction about there purchase to get out there and get you some of that amazing family friendly service you wont regret it no matter how far you have to drive. read more

Thompsons GMC - 2025 GMC 1500 AT4. - Auto Repair Near Me - Placerville, California

[[HIGHLIGHT]]First off I would like to say that are buying experience at Thompson's GMC was like nothing My Bride and I had ever experienced![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Furthermore, staff was excellent (Aaron, Kris and Garrett)[[ENDHIGHLIGHT]] They had a lot's of stock, however we were looking for something more specific ( blacked out, white in color, Arcadia/Elevation) and they were able to track that down for us, it happened extremely quick! I'll be looking for a pick up next year and Thompson's will be the place that I go to! [[HIGHLIGHT]]Thanks again, Aaron, Kris and Garrett for your professionalism, y'all have a customer for life here![[ENDHIGHLIGHT]] Warm regards, David and Deborah bell read more

Thompsons GMC - Auto Repair Near Me - Placerville, California

From the moment I clicked send on my inquiry for a vehicle in inventory, to the moment we drove it off the lot, it could not have been a better experience. I don't often buy new cars and wow has the process has changed (for the better) in the last 10 years. I was elated that when needing to unexpectedly buy a new vehicle, everyone at Thompson was there to help. No stress. No strain. No pressure. Kindness, empathy and understanding was all I ever felt. The paperwork was done effectively ahead of time with stellar communication via text and email. That meant that I was in and out of the dealership in no time. I will be back when I need my next new vehicle. Without hesitation, Thompson GMC has my business for life! read more

Thompsons GMC - My wife learning all the new features of her new 2024 GMC Yukon SLT. - Auto Repair Near Me - Placerville, California

I have a 2002 Pontiac Grand Prix GT. I had the engine rebuilt twice and my car was running great. However, the car has had a recall for an under-hood fire Hassard for over a decanted or 2. I got sick of getting post cards and notices from DMV, regardless that issue was solved already for that recall. The only GM dealership that had the repair part " valve cover", or willing to do the non-needed work, but had to be document that the recall was reminded was in Patterson. I took my car in March 30th, 2025 After I got my car back, I notice that the gas gage needle was going up rapidly as I drove away. I thought that was normal. Soon I found that was not normal. [[HIGHLIGHT]]After contacting them about it... it was bad after that. They will not take responsibility for their actions and became rude over the phone.[[ENDHIGHLIGHT]] I would not trust them for any mechanical issues with my car ever again. read more

Not a great experience at Thompsons. On 11/16, I was coming from 90 minutes away. I told Chris I would be there between 1 and 2 p.m., and he said they had everything they needed from me. Arriving at 1:30, Chris seemed confused and surprised and then went on to say how they were short-handed. Cut to 3 hours later, they are finally ready to sign the paperwork--typical finance guy hard sales pitch about upselling warranties. Noting multiple scratches in the hood and tail lights before leaving, they say they will call to address them. 11/18 After a runaround, they say they will order the lights and call back to schedule picking up my truck. 12/5 I have to call back. The parts department tells me that they have it, but the service department has amnesia. 12/16 I call again because I am getting emails for my service appointment. Once again, the service department has zero clue what my request is or whether any parts have been ordered. They have all been trained to say they will look into it and then do nothing and hope you go away. BY FAR THE BIGGEST JOKE OF A DEALERSHIP. read more

Thompsons GMC - Scratched with 42 miles - Auto Repair Near Me - Placerville, California

[[HIGHLIGHT]]My wife and I were so pleased with Thompsons GMC words cannot express how Thankful we are especially to Rob Davis.[[ENDHIGHLIGHT]] Rob was on point with everything we were looking for. [[HIGHLIGHT]]Thank you Jesse for making that call back to us and Thank you Steve for your help with the closing of our purchase.[[ENDHIGHLIGHT]] You guys are awesome and we will definitely recommend you to our family and friends. JR & Sarah Torres Meadow Vista, CA read more

Thompsons GMC - Auto Repair Near Me - Placerville, California

[[HIGHLIGHT]]Jonhny was an amazing sales person![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everyone was very helpful![[ENDHIGHLIGHT]] This is my second vehicle I have bought at Thompson's I'll buy again there in a heartbeat! read more

[[HIGHLIGHT]]Love this place- they got me back on the road[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you team Thompsons[[ENDHIGHLIGHT]]I will be back soon read more

[[HIGHLIGHT]]I was lucky enough to have Miguel help me with financing my new truck. He was very efficient and professional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The experience was so smooth and easy.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Miguel communicated very well and I really appreciate his integrity and hard work.[[ENDHIGHLIGHT]] Thanks again! read more

Proud new owner of a 2025 Sierra AT4 thanks to Kyle, Aaron, and Sean at Thompson's GMC Placerville. [[HIGHLIGHT]]These guys know what they are doing, and took the time to make sure I had an excellent customer experience.[[ENDHIGHLIGHT]] Five stars! read more

[[HIGHLIGHT]]If you find yourself needing to get work done on your vehicle make sure you see Chris.[[ENDHIGHLIGHT]] He's knowledgeable and actually explains what is going on. We will be going to him from now on. read more

Could not be happier! I took my time shopping and met with Jonny Carr several weeks ago. No pressure, walked me thru the options, and gave me all the info I needed. A few weeks later I decided upon a car and the rest of the process was a breeze! Between Jonny in sales, and Aaron Freeman the finance guy this was an easy deal, a fair price, on a great vehicle. Thanks gents! This is the fourth time in twenty years that I've bought at a Thompsons dealership. I'll be back! read more

Thompsons GMC - Auto Repair Near Me - Placerville, California

[[HIGHLIGHT]]Jesse,Robert and Steve made my purchasing my dream Rubicon a breeze[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]No hard sales pitch, so easy and comfortable.[[ENDHIGHLIGHT]] Being not quite myself that day I wasn't quite myself, actually being a B , they handled my behavior very professional and with a kind heart . This is a dream team. Thank you so much guys ! I love my Rubi! read more

Update... [[HIGHLIGHT]]I spoke with the Kieth Fradenburg who is the General Manager. He researched the incident and took full responsibility for his employees actions. He made no excuses and explained he will work with the employees to make sure this never happens again[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]He offered to sell me the vehicle at the original rate and is even delivering it to us as we live about 2 hrs away.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very impressed that they owned the mistake and did what they originally said they would do.[[ENDHIGHLIGHT]] Thanks Kieth! [[HIGHLIGHT]]I worked with Johnny Carr over the weekend on a Yukon they had in stock. I explained to him that we were going to buy a car and we didn't want to play "car sales games"[[ENDHIGHLIGHT]]. We went back and forth with the price and eventually we agreed on the price. I was VERY clear with him that I understand the car business and do not want them to mark up the interest rate like dealerships due to capture money they have took off of the price. He told me they DO NOT mark up the rate. I told him I expect him to be honest because if they plan on marking up the rate I don't want our credit ran. He promised that's not how they do business. Long story short, they came back and marked up the rate 2%. We have a credit score of over 800 and amazing income to debt ratio. So good that they didn't ask for income proof. The "Finance Manager" and Johnny called me and said that was the best they could do. I said I am not paying that rate, especially since GM advertised a lower rate to qualified buyers, which we are. They said don't worry you can refinance after 6 months and get a better rate. After telling him that I don't need a car and can wait he offered to see if he could buy down the rate a 1/2 percent. I laughed and got off of the phone. They marked up the rate 2%, and if the loan is kept for 6 months they don't get charged back what they made on the loan. [[HIGHLIGHT]]If he had been honest about the rate mark up we wouldn't have let them run our credit. We were very clear about this with Johnny, and he blatantly lied to me[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Once I called Johnny on how he lied to me he quit responding.[[ENDHIGHLIGHT]] Called another dealer that had a similar car and they ran the credit and turns out they were 2% lower. This was a total waste of time!!!! I have friends that own different brands of dealerships so I understand the various ways the dealerships make money. BEWARE of Johnny Carr and the Placerville GMC read more

great customer service and honest dealership. Ask for Jonathon he's a great salesman and goes above and beyond to satisfy his customers. looking forward to future business dealings read more

Thompsons GMC - Auto Repair Near Me - Placerville, California

It's with a heavy heart I write this as I have had my vehicles serviced at Thompson's for over a decade. Lately the quality has declined. I was told an hour for a repair today and it ended up at 2 1/2 hours. No apologies or concession. I only give this 2 stars because the repair was done correctly. I also had an issue covered under warranty which they claimed to have fixed before but needed attention again. [[HIGHLIGHT]]On that note, their new service consultant needs some lessons on bedside manner. I shall not use his name here. He inferred I had done something to cause the malfunction.[[ENDHIGHLIGHT]] All I wanted was for my pickup to be correctly repaired. I don't need veiled accusations. [[HIGHLIGHT]]When my vehicle was finally done there was no explanation or even a bit of concern.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You can do better than this Thompson's especially in light of a longtime customer who has purchased multiple vehicles from you. I am very disappointed.[[ENDHIGHLIGHT]] read more

I cannot thank Nick, Chris, Sean and Garrett enough for their extraordinary care and dedication to helping their customers get back to whole after vehicle problems. Thompsons GMC is lucky to have such passionate and caring professionals representing their service dept. Thank you gentlemen - wishing you the BEST in 2024. I value you each and our conversations greatly. Cheers. (special thanks to everyone - you're all incredible) read more

Terrible service department. Have bought quite a few trucks from them And have had a bad experience every time I tried to use service. Sales department is ok but there service department is terrible read more

I had occasion to visit here and purchased a late model Ford truck from this place. I traded in a truck and bought a nearly new truck. The entire experience was great. I received a fair price for my trade and the process for buying the new vehicle was streamlined and straightforward. My truck was detailed and filled with fuel when I picked it up. I received the paperwork for the sale in a packet as well as getting all the documents on a USB thumb drive. It is evident these folks love what they are doing and are very customer focused. I would not hesitate to do business again. My personal thanks to Scott, our salesperson. A well deserved 5 stars. Exceeded my expectations. read more

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My Wife and I have shopped around at a handful of different dealerships and Thompsons customer service beat all of them. In all of our years purchasing vehicles from dealerships this was the first time our experience was painless. The process from the first phone call with Sara to working with and then meeting Jesse and Jonny and then with Aaron in finance was beyond our expectations of a dealership. Everyone we had contact with Sara Schindler, Jesse Layton, Jonny Carr and Aaron Freeman were knowledgeable, friendly, courteous, professional and just a pleasure to deal with. We definitely would recommend this dealership to friends and family. You are very fortunate to have such passionate and caring professionals representing your organization. Mike and Sandy G. read more

Thompsons GMC - Auto Repair Near Me - Placerville, California

[[HIGHLIGHT]]I just got back from a wonderful experience at Thompson's GMC.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I worked with Garrett and Sean, pretty much had the deal set up before I even drove up there.[[ENDHIGHLIGHT]] Finance was a breeze, truck was detailed nicely and ready to go. Garrett walked me through the set up of the electronics ( nice tour of the apps and even paired my phone ). [[HIGHLIGHT]]I think this was the best vehicle buying experience I have ever had.[[ENDHIGHLIGHT]] THANK YOU!!!!! read more

I tried to purchase a 25 GMC Denali pickup truck and I would have if they treated me like a customer. [[HIGHLIGHT]]They took over 24 hours after I submitted my credit application to run my credit and give me numbers.[[ENDHIGHLIGHT]] We stop by dealership and test drove truck and did credit app online. [[HIGHLIGHT]]When I call Brian the salesman he said he was too busy with other customer to talk to me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then I call his sales manager, Jessie and he just blew me off. He didn't care and told me he would have the salesman call me back[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]It should not take 2 days to find out what my number were. No follow up by the salesmen and a Jessie the sale manager completely doesn't care and he just blew us off[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]If you want to be treated like a customer and with respect go somewhere else.[[ENDHIGHLIGHT]] Dan M read more

Not tell lies I had the salesman sell a truck we started paperwork on Friday.....little to know he sold it over the weekend w/ out discussing.....why? Maybe he didn't think I was serious? Who knows but it's in stones Jonny! read more

Do not buy ANY used from Thompsons! I bought a used Trax for my daughter's first car, they noted that the car did make a gurgling sound but not to worry as it was not a concern because it was most likely air in the water pump. Not 2 weeks later car was in the shop at Thompsons on 1/22/25, we did ask about a loaner car and they said they cannot loan a car (we live 1hr40min away). [[HIGHLIGHT]]Thompsons service department do not communicate between each other or the customer and they do not return phone calls like they say the will.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As a customer, I should not have to play cat and mouse to find out the status of my car, so I had to speak with the service manager to find out what is going on.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The service manager kept assuring me by saying "that's not how we do business".[[ENDHIGHLIGHT]] He also stated that they were having problems with the warranty company as they had to wait for someone in the used car department to help them figure out who is going to pay for the repair as the used car warranty does not cover head gaskets(car sat for 2 weeks) and the Trax had a dealership 60 day warranty. [[HIGHLIGHT]]Again, no updates so I call again this time they tell me that parts have been ordered and are waiting for them to come in and they will call me middle of next week. Again, no phone call received.[[ENDHIGHLIGHT]] I call them again the following week, this time I am done being the nice customer, as no one seems to care that they have had my car for 38 days (not to include Sundays). When I called again and spoke with the service manager AGAIN, he tells me that they replaced the head gasket but while doing so they broke it and had to reorder another gasket as well as another part to fix it correctly. [[HIGHLIGHT]]While speaking/yelling because I am OVER being jerked around, the service manager does not like to allow the customer to finish talking nor does he listen to what the customer is saying as he likes to talk over you.[[ENDHIGHLIGHT]] He tells me that they have put 14hrs on the car and all of this money into the Trax, and he does not know what is going on, he does not know me, he is trying to figure out what is going on....but he has no idea what is going on with my car! As a service manager, you should know how long EVERY car is in YOUR shop and WHY it is there for so long! At the end of it all, because "this is not how they do business" bs, and finally fixing it, Thompsons service manager will deliver the Trax to my home. Now, they did deliver it and they did fix it, however the Trax had over a half tank of gas when I dropped it off to them in January, and they had to do test drives in the car multiple times, but delivered the Trax on empty gas status.....as in the light is on. Will never do business with any Thompsons again and will tell all friends and family to avoid as well. read more

Just want to thank Nichole and the entire sales team and finance department for truly the only seamless and enjoyable purchasing experience. read more

Thompsons GMC - Auto Repair Near Me - Placerville, California

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We drove almost 2 hours to buy a 2023 Acadia form this dealership. Kyle was our salesman and he was great!! I would definitely recommend this dealership. (We had bought a Toyota Tundra from Thomason's Toyota for my husband a few years prior with a good experience so wanted to support their GMC dealership when I wanted to upgrade my soccer mom suburban to my new Acadia. I love it. read more

Thompsons GMC - 2023 GMC Acadia Denali - Auto Repair Near Me - Placerville, California

I have purchased many trucks from these guys and always had a great experience. Johnathon Carr the Sales Rep was very friendly and professional. He sold both my Brother in law and myself two GMC2500HD's at the same time. Jesse Layton the General Manager also is great. Steven Verrone was my Finance guy , also very polite and professional. Highly recommend this dealership. The free soda and popcorn are nice the the bottles of Wine are the best! read more

Thompsons GMC - Auto Repair Near Me - Placerville, California

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I've been considering swapping out my old Acura for a while and stopped in at Thompsons. From the moment I was greeted I felt comfortable with Jonny Carr. He was extremely informative and helped me through my situation. I recommend them for their amazing customer service and professionalism. 100/10 stars read more

My wife and I purchased a 2024 GMC 2500HD AT4 through Thompsons GMC and we couldn't be happier with our experience. I worked with Jonny throughout our search for a truck and he was able to find the exact truck we wanted. The delivery date was slated for 8/15/23. Jonny put in a request to get the truck earlier, and it showed up 8/9/23. I also had a special request and additionally wanted a few accessories installed into the truck. Jonny said it would not be a problem at all, and the extras were installed flawlessly. My wife and I drove to the dealership and all of our paperwork was ready to be signed. The finance manager Aaron was great to work with as well, he was very knowledgeable and signing papers took maybe 15 minutes. In total, we were in and out, driving home in less than an hour. We also got some GMC merchandise and two bottles of wine! Thank you Jonny and Aaron! read more

Thompsons GMC - 2024 GMC 2500HD AT4 - Auto Repair Near Me - Placerville, California

This dealership is awesome! I came here with my best friend and helped him get a GMC canyon. The salesman, Shawn, was amazing and didn't waste our time. I told him the number we wanted, they came back with what they could done and the transaction was complete within an hour. Exactly how car buying should be. We also got leather key fobs and a bottle of wine! Definitely recommend this place over Folsom. read more

Loyalty will get you nowhere. It's pretty amazing how much has changed in 6 years. I purchased my last Denali from Thompsons in 2015. I had a great experience buying from Jesse at the time. I recently inquired with Jesse on a 3500HD Denali & was given a $5k markup!! The prices are inflated & deemed to be 'market value'. Cars/trucks will ultimately plummet in price once the semi-conductor shortage stabilizes & new vehicle production returns to some form of normalcy. Dealers will start to see the error in their ways when this happens. Instead of selling cars at a fair price & establishing long term relationships especially with RETURN customers. They'd rather get instant gratification by inflating the price & driving away clientele simultaneously. Thompsons is no exception. If you want a dealer who puts more value into their relationships than their trucks. This is the wrong place to buy. read more

I have been to two GMC dealerships before I came to Placerville. From the beginning, Matt and Aaron treated us with respect and were very easy to talk to. Matt was not 'pushy' at all and make the whole process very comfortable. We went with a brand new Sierra 1500 Diesel and couldn't be happier. Thanks Matt & Aaron! From: Michael & Casey read more

It was a little busy but our salesman was Jonny and he was amazing he went out of his way to accommodate us. We called before we got there about the truck we wanted to see and he had it ready to go when we arrived the dealership is amazing even if you have children there's a place for them to hangout and snacks and drinks while you wait, also Aaron handled the financial side and was very thorough. read more

Thompsons GMC - Larry's new Sierra Denali! - Auto Repair Near Me - Placerville, California

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[[HIGHLIGHT]]Everything , was treated very rude , will never go back , will buy somewhere else[[ENDHIGHLIGHT]] , after you buy a vehicle and have a problem they don't want to deal with you and they lie to you read more

I was asking for a lease quote for a 2021 GMC TERRAIN SLE but I guess there policy is you need to run the credit app first then they give you a quote. Im just disappointed they are making buying a car is like buying a house you need an approval letter for a realtor to show houses but what they wanna do is they wanna pull up your credit report before they could give you quotes for a lease. Its just sad . I even showed them a copy of my credit report from andifferent dealership. Heres a picture of my credit from 5 days ago. I think its good enough read more

Thompsons GMC - Is this Good Enough - Auto Repair Near Me - Placerville, California

Huge thank you to Thompsons GMC in Placerville. Our truck blew a radiator on our way to camping on Saturday. We had it towed to Thompsons GMC. They were able to replace the radiator and we picked it up on Tuesday. We had experience with both the sales and service department. They were both easy to work with. We are very, very thankful! read more