Buses run esporadic and they run for both Dollar and Thrifty. Long line to be attended with very little staff. Apparently not enough cars available for online check in so we have to wait until they assign you. read more

Thrifty Car Rental - Screen shot of online check in - Car Rental Near Me - DENVER AP, Colorado

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After waiting in line for 40 minutes, despite paying extra for Ready Service, I was still told to wait like everyone else. When I finally reached the counter, I was informed that my vehicle was being cleaned and would be ready in 5 minutes. However, I waited an additional 45 minutes before receiving a vehicle. Not only was the car soaking wet, but it was also a completely different model than the one I had reserved and paid for. By that point, I was already late for my event and had no choice but to accept it, as waiting any longer was not an option. This experience was extremely disappointing. When customers make reservations with specific arrival times and pay additional fees for expedited service, those commitments should be honored. This location was clearly unprepared and did not deliver the service promised. I fully intend to dispute the additional Ready Service fee if it is not refunded. Based on this experience, I will not rent from this location again. read more

This place was horrible!!! They left us at the airport till 1am and had to catch a ride with a different bus! On top of that we paid ahead of time and when we went to get our car, they were out of cars!!! We paid ahead!!! And they would not give us a refund! It was horrible! We ended up staying trying to find a car till 3am!! I hope this place gets a hold of themselves it's just horrible!!! read more

I am very disappointed in my experience with Thrifty, and frankly feel like I was given a bait and switch. I reserved and paid for a full size vehicle. I completed the pre-pickup information as I was told I could bypass the lines this way. However, when it came time to select my car, my selected car was not available so then I was forced to stand in line for the counter. Once I finally got to the counter, I was informed my car was not available for an indeterminate time, and I could either wait for the car, pay for an upgrade, or pre-pay fuel to get the upgrade for free. Why should I have to pay additionally for something that I already paid for? If the car I paid for wasn't available, I should have been upgraded for free or given a discount for the difference. Instead, I paid twice as much as I intended to pay for a rental car for 24 hours and didn't even use half the tank of gas I was coerced into paying for. I feel duped and will never rent from Thrifty again. Furthermore, I will be sharing this review on all platforms to warn others not to fall for the bait and switch! read more

The car we had reserved was no longer available! we were told we had to take a huge Ram truck (so much more $$ gas), or pay $300 to upgrade to the next cheapest car. When we said no, she then changed the price and said because there's a deal, it would only be $130. We still said no, and took the big truck anyways, but be warned -- a reservation does NOT mean you are guaranteed even that type of car. This was 9 am on a thursday. read more

Long line , very bad , hours of waiting and slow service. Would never come back! Everyone here was complaining too read more

Thrifty Car Rental - Long line - Car Rental Near Me - DENVER AP, Colorado

Horrible service. The representative was difficult to understand. Had to wait in line 30-45 min. Was told we have to have commercial coverage and wouldn't let us rent the vehicle even though we bought coverage through priceline. Would never use them again. read more

Flew into Denver and had a 2 month old reservation for a rental car. When we arrived though their AP shuttle, which was great, we found out they had no cars available. I sat in line for 2 hours and wasted precious time I could have had with my son for this trip. I was highly disappointed wasting my time there for 2 hours. I would definitely no recommend the company for rentals. read more

If I could place a negative star I would. Arrived to see at least 200 people waiting for vehicles. Line was far out the front door. Two people working. Unable to auto check in and go directly to my car because it was not available . After waiting 1.5 hours in line and barely moving forward, we opted to Uber to our hotel and rent elsewhere. Numerous people were doing the same read more

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Honestly, all car rentals should be this effing simple. Simplicity is KEY!!! I made a booking via carrentals.com, Thrifty later sent to a text a few days prior to my rental to check in advance online, did that! Day of during my flight a text came in to select my car and by pass the line, did that! Caught the shuttle over, walked right out to the car (parking spot was provided on the text, after selecting car), tossed my bag in, keys were on the dash, pulled out to the exit, showed my drivers license, provided mileage and was on my way. Eliminating the need to wait in a line, check my credit card and ID, etc. etc. (just upload that shi*) is a game changer!! I only needed the car for a day and my rental originally did say $37 which somehow turned into $51 (slightly annoying yes) but worth not having to deal with a single soul or any real wait time. Car rental return: topped off the tank at that nearest gas station and pulled right in, hopped out and closed the door. If everything in life could be this easy, don't bother me - just give me what I need. I'd highly recommend if this is the way you like to operate. If you like waiting in lines, in person attention then I suppose you can ignore these options and waste your time. read more

They are a rippoff miss leading adds. Your service is terrible. Their cars are junk and they lie to you.

They stole my money in my wallet when I returned the car. The person there also said they didn't see my wallet when my wallet was clearly moved. I have escalated this to the police. Police will look at the footages and I'll update my post here. How unethical for them to do stuff like this. read more

WORST CAR RENTAL PLACE!!! DO NOT RENT HERE! 1). Car was filthy when they gave it to us. 2). Scratches on car 3). I opted out of Gas Prepay - as we always fill it up full on return. I just received receipt and they are charging me $56.62 for gas at $10.99 per gallon. I filled up the gas tank OVER Fill line the night before at 11pm parked car - got up drove 20 miles to airport and dropped off and they are saying the car is at 70% full BUNCH OF LIES! The only way to FIGHT this is a time stamp receipt - which we threw away - I have it on my bank statement but they won't accept it. RIDICULOUS SCAM ARTISTS!!! I will be disputing this with credit card company and posting on ALL POSSIBLE SITES. - DO NOT RENT HERE!!! read more

Their cola vending machine says $3 per drink but then charges $4. An ominous signal of the nickel and diming that was about to happen to us! They wanted to surcharge us $15 for a second driver (spouse) which totally negates the apparent savings vs. the standard rental companies on site. As is typical for low cost budget car agencies, the rep also tried to upsell for "basic" coverage, which is not even considered insurance but a predatory sales tactic so... we politely declined. We returned the car 25 min late and they didn't honor the supposed half hour grace period. Predatory company. The car itself was in decent condition and had nice features, and the counter was speedier/friendlier than most however I would think twice before renting from this company again. read more

NOT OPEN 24 HOURS. Closed before 2 am on a Friday night. Do not use this thrifty. This location doesn't follow opening rules.

The shuttle to get here took more than 30 min to show up. Get to the car rental building and we're Still in line 35 min in. Just a random Friday. I think I have another 30 min before I even get to the counter. Worst airport car rental experience I've ever had, and I haven't even reached the counter. 0/10. read more

Being quoted one price when you reserve your rental and then being charged triple that amount for the duration of your rental is insane. Upcharging people using your rental service just for using a credit card, having to pull their credit to do so as well; it's mind boggling. Then being conned into insurance I didn't need by not giving me the option to opt-out so you can, again, charge more to people using your services. I will NEVER use this rental company again; I DO NOT RECOMMEND anyone that is trying to save money use this rental service. read more

I checked in three days ahead of time and still waited in line for 90 minutes to get my car. Incredibly poor organization and terrible wait times. People waiting outside in the parking lot while shuttle buses drop off even more. read more

Thrifty Car Rental - An hour into the wait. - Car Rental Near Me - DENVER AP, Colorado

Unacceptable practices by the staff. He added the maximum insurance even though I didn't need it. I tried to refuse, but he gave me a completely false sales pitch. He also added options I didn't want, like returning the car without refueling. That alone cost me an extra $257! It's easy to scam tired tourists after a long trip in a foreign country. The worst part is that there were only two of us--I had booked an SUV, and he tried to rent me a 7-seater, claiming it was for my safety, saying I didn't know anything about the Colorado mountains, that my car wasn't heavy enough, and that it was very dangerous! A complete scam! Avoid at all costs! read more

Rental process was super easy. My rental had some scratches and a windshield chip in it before I got the car and they asked me if it was there before and if I had pics/videos. I did and they confirmed that that damage had been reported previously. I'm guessing they will follow up but I will update if they try to charge me. The return person said he marked it as no damage by me though so fingers crossed. read more

it started great! Louie was wonderful. Great customer service. Unfortunately the woman at the gate to inspect was extremely RUDE. No smile and zero service she should not be working in customer service. read more

Rental was $250. Reasonable. Insurance for 3 days was $200!!! That's bad enough...but they cared my card $620. $250 plus $200 equals $620???? Avoid Thrifty like the plague! Also a bad reputation for unwarranted cleaning fees. read more

DO NOT RENT HERE. Go ANYWHERE else! I rent cars quite often and I have never had to leave a bad review. Until today. This office charged me DOUBLE my quote claiming I opted for extra insurance. I NEVER opt for extra insurance. I specifically said to the woman checking me in "just whatever is in the quote." She said "so the standard insurance?" And I repeated "whatever is in my quote" She very much rushed through the exchange. When I discovered the upcharge and called customer service to attempt to fix the issue, they told me the only way to do so would be to walk into the office I rented it from. Riiiight because when you rent a car from the airport, you just hang around the airport with it? No. I was up in the mountains, returning was not an option. No phone number to reach them. No email. We don't live in the past, COME ON. This is the definition of a SCAM. Customer service told me to sort it out when I returned the car. I followed these instructions and the Thrifty office manager was completely unhelpful. And took so long to even be bothered to come out to talk to me, I nearly missed my flight. Now I have to figure out how the heck I'm going to make ends meet for my family of six to cover the money they STOLE from me. PLEASE learn from my mistake, do NOT do business with Thrifty in Denver Airport. I'll be avoiding the company altogether from now on. read more

We had a great experience! Great customer service, they were efficient and organized. It felt like they wanted what was best for us and made sure we took a lot of photos of videos of the car before checking it out for our own insurance. It was quick and good pricing. Will definitely use them again. read more

Thrifty Car Rental - Car selections - Car Rental Near Me - DENVER AP, Colorado

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The customer service was terrible. The workers were incredibly rude and the rental was filled with hidden fees. They charged me for damage that was already on the vehicle and forced me to sign an agreement. Do NOT rent with thrifty. read more

Waited about an hour in line to check in. The line was nearly out the door and only two employees were working the counter. Let a review specifically with Thrifty to let them know my dissatisfaction, and after 2 months they have not reached out with any consolations. They had their chance. Buyer beware. read more

The price was right, but not worth the 2 hour line. Don't believe the website when it tells you to "save time" by uploading drivers license and credit card info. No time saved, had to present again at the counter read more

Never in my life have I experienced such tomfoolery in a rental car establishment. Not only are there barely any workers (more computers than workers), but they completely disregard people who made a reservation prior to going to get their car. What's the point of going online and paying for the car in advance if you're just going to wait in a long ass line for an hour? The workers have no sense of urgency given the fact that there is a line of people almost going out the damn door. Do not come here because you will be disappointed. Save yourself the time and go ahead and just spend the extra $100 or sum on a better car rental place. MISS ME WITH THIS BS!!!! read more

My only complaint was that when we booked, we paid half of the total expense and were told we could pay the rest of the half and we turned in the car. We were told we could pay half on one debit card and half on the other (split payment between my bf and i). when it was finally time to turn in the car, there was no one working at the desk (even though we were assured someone would be there 24/7) just one high school boy who was checking in cars and said he couldn't leave that spot. he had to CALL the manager ms. angie (who was nice and reassuring) but she said they can't and have never done split payments and thrifty charged the remaining balance on the CREDIT card on file. (which we did not want) overall big miscommunication. checking out the car went pretty swiftly, turning it back in was a nightmare. read more

This was the worse. Place was full of customers, and only one, sometimes two people behind the counter. We stood in line for about ten minutes, ordered a Lyft, and left. Will never reserve a Thrifty car again. Outside, there were no cars ready. there was an employee directing the trickle of cars to the building. Their lot was almost empty. Avoid! read more

Thrifty Car Rental - Car Rental Near Me - DENVER AP, Colorado

JUST SAY NO! NO INSURANCE, NO GAS, NO AGREEMENT TO ANYTHING EXTRA! DON'T EVEN NOD YES! I'd give zero stars if I could. When you rent here beware! You are being video taped at the counter & if you are seen on camera shaking your head "YES" to any question asked management considers you in agreement to any contract proposed by the employee. At least this is what I was told by Dollar Car Rental Customer Service Lead, David Barela 303-408-9452 & Assistant General Manager, Zume Mezoui at this location. When the associate is making side conversation with you & asking if you are excited for your trip, asking if you understand that you will get a $200 deposit refunded to your credit card after return of the vehicle & asking you directly if you understand the money will be returned. If you shake your head, if you nod, if you make any gesture showing you "agreed" to the transaction they consider this to be an agreement to the rental contract. When the representative highlights the contract without explaining -ish. This is considered you understanding ALL terms of the contract per management. So when the representative adds charges to your account or up charges you without explanation. Once you have taken the confusing POS paper you are screwed. SAY NO TO EVERYTHING! QUESTION EVERYTHING! And for the love of all things holy; SHAKE YOUR HEAD NO!!! So the cameras can see you are not in agreement. I said no to the prepaid fuel. IT WAS ADDED ANYWAY. I initially said no to the insurance. When the employee Paul pressed me on it, I made the stupid decision to take the "basic" package. Please note: there are no prices listed on the packages for a reason. Thrifty management & customer support will NOT tell you the rates so if the representative charges you for a higher package without you catching on before being handed the highlighted "ESTIMATE"; you are responsible for ALL charges even if you were up charged. Paul added an additional package + gas that I didn't agree to before I noticed. My credit card was charged $659!!!!!! Then by the time I walked out of the office, was given the ONLY car in the lot & pulled out at the final gate my charge magically increased to $713!!!! You sign at the counter; you don't sign on exit but I am still being held liable for the increased charge even when the Customer Service Lead can't explain & acknowledges the change in price. I am responsible for all charges. You CANNOT call, you CANNOT get a human on the 1 800 number once you leave. So learn from my mistake. DO NOT TRUST THIS RENTAL AGENCY. A trusting consumer soon becomes prey of a financial scam. I believe I was charged the premium rate of insurance & the employee, Paul added a supplemental plan without my knowledge by making small talk & acting so friendly. Everyone needs a car to travel. Choices are limited. Rent a car but ask questions, take your time at the rental counter & call your insurance or credit card before your rental because chances are; you don't need the insurance anyway. You may already have coverage under your own policy. You more than likely won't need the transponder to drive in Denver. Gas is cheaper in the community & an estimate isn't an estimate; It's a contractual agreement. BTW take your own video, photo & document with time stamp the vehicle to protect yourself. Also look for vehicle upgrade charges just in case. UPDATE: I was able to get a partial refund from Thrifty after speaking to Thrifty customer service online. It's a random number & I still don't have a receipt but I did get the majority of the money back. I'd still stay alert & aware of this location. read more

Thrifty Car Rental - Do you see any dollar amount listed here??? - Car Rental Near Me - DENVER AP, Colorado

The online estimate was 200$ They charged me 410$ The charged for windshield repair, facility fee, concession fee, blah blah These idiots are scam and fraud. read more

Rented from here nearly 1 month ago. Returned the vehicle with it left running and was emailed my rental receipt. 4 hours later was emailed an updated receipt that stated I was being charged an additional $250 for lost keys (on a $89 rental). This is after waiting in the long line to receive my vehicle, only for the vehicle to die while I was at the checkout window. Had to push the vehicle myself around the ice to clear the lane. Customer service when I called the next day was awful. I was refused a supervisor and I had to press the representative to contact the location. She promised a call back in 48 hours, which I never received. My credit card company reversed the charge, only to be threatened by Thrifty that if they didn't add the charge back, Thrifty would send me to collections. All this with ZERO proof that the key was lost. I called again and was denied a supervisor for approximately 5 minutes after the customer service representative had exhausted her options for assisting. The supervisor gave me a "direct phone number" for the location. But there was no way to get through to anyone at the location. TIP: Anyone who rents from Thrifty opts in to an arbitration provision. If you go to AAA Arbitration, you can submit your arbitration. See attached photo for full information (it says Hertz but I confirmed with Thrifty they are an affiliate of Hertz). You will need to pay $200 to start the arbitration, but your contract states they will reimburse your filing fee - regardless of if you win or lose. Plus Thrifty/Hertz will be responsible for paying all other Arbitrator fees, hearing fees, legal fees, etc. for any claims that are less than $10,000. Maybe if Thrifty has to start paying arbitration fees and legal expenses because of the practices employed by this location, they will change their consumer practices. If you experience a similar issue with late overcharging, please don't take "no" for an answer from Thrifty. It costs you nothing in the end to file for arbitration, even if it's for a $20 overcharge, and will keep Thrifty honest. read more

Thrifty Car Rental - Thrifty Arbitration Provision - Car Rental Near Me - DENVER AP, Colorado

Great service! Top notch. Thank you for your hospitality. Will use you again! Looking forward to renting from you again! read more

Horrible! We got off the plane around 12:30pm And took shuttle to the thrifty - line was wound thru the building and out the door with people sitting around on the curb. We had made a reservation so I went into the counter (there was only three people working) To ask if I needed to wait in that line if I already pre-reserved and she said yes. According to some of the people that were waiting it was a 4 hour wait to get a vehicle. This thrifty is also servicing the dollar car rental next-door. That one is shut down and if you rent from dollar, you have to go to the thrifty to pick up your vehicle. We just decided to Uber down to Colorado Springs which was about $88 but so worth not wasting half our day. read more

Thrifty Car Rental - Line outside of entrance to thrifty - Car Rental Near Me - DENVER AP, Colorado

The biggest scam artists I have ever seen. I specifically told the lady DO NOT ADD anything to my contract and she ended up charging me over $300 of bogus insurance! I already have insurance and I am in the insurance business. The manager and supervisor are powerless and could care less! Now I have to waste my time and dispute with my credit card. What a joke and no wonder the are barely 1 star rated! We need to get together and class action sue the heck out of this place. They literally charge for everything and do it even when you insist and tell them not to add anything!! Bunch of crooks. I am not done with this place believe me. read more

Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full option and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty. read more

I should have read other reviews before renting a car here, from 12/31/23 to 1/4/24. I am a long-time Blue Chip member but after this experience, will never rent from Thrifty (or Hertz) again. When picking up my car, the employee working the lot was oddly insistent that a take a particular car. I have no idea why and it should have been a red flag. When I inspected the car as I always do, I noticed body damage near the right rear tire. That should have been another flag. When I pointed it out to the employee, he brushed it aside, saying there's a sticker near the damage so it's already been noted. Fine. When exiting the lot, I was delayed as they said there was a hold on the car. Which is a little odd, but they eventually let me through. However, this turned out to be an issue later. Two days later, on the morning of 1/2, I saw that the right rear tire was completely flat. I called Thrifty and they said roadside assistance to replace it with a spare would cost $83. However, after further discussion, they revealed that all they'd be doing is calling AAA. I have AAA myself, so there's no reason to be charged for this, so I had them cancel it and I myself got AAA roadside assistance directly. They came, they replaced the tire with the spare, and they noted that the tire already had a puncture that had been patched, and it looked like the patch failed. So the damage to the tire was pre-existing. I don't know if Thrifty knew about this or not (or if the hold was related to it), but it's disappointing to be given a damaged car that ended up costing me an enormous amount of time during a family reunion. Because I could not drive for long on the spare, I was told I could do a car exchange. We were staying far from the airport, but the Thrifty web site indicated there was a closer location (in Arvada). I called Thrifty to check if I would indeed be able to exchange my car there. After some time with the rep, they said they would be able to do that. So I drive to that location (actually a Hertz, working with Thrifty). The staff there was actually quite friendly, and they took time getting the replacement car ready. But when it came time to finalize the exchange, they also realized there was a hold on the car that prevented them from being able to do it. We only found this out after spending time getting there and getting the car ready, after which I found out I did indeed have to go back to the airport, a total waste of time. I spent hours away from the family having to resolve this issue. When returning the car, they said I could just leave, they would send the receipt by email. When I received the email, I saw they had charged me for the roadside assistance I had not used, which was infuriating. If anything, they should be reimbursing me a full day for all the trouble the pre-existing damage to the car caused me. Instead, they added extra charges to me. Then just this morning I received an email saying they're charging me with damage to the car. I predictably left a poor review when they asked how my experience was. That resulting in me receiving a followup email from a representative at Hertz, with a note of apology and request to contact them if there is anything they can do. I responded duly, reinforcing my complaints and saying at the very least, I should not be charged for a service I did not use, and what's more, that I should be reimbursed for my trouble. I received no response. I've followed up two more times over the last 2 weeks - nothing. Terrible car, terrible service, unfair charges. I will never rent from Thrifty or Hertz again. read more

DO NOT RENT HERE! Save yourself the hours of time and hassle and go literally fucking anywhere else. We reserved our AWD car 2 months in advance only to wait in HUGE lines that took over an hour. Only two workers in the entire place. When asked about the fees they try to hide the paper and continue to lower the fees until you're no longer angry. When showing concern the employee told me to stop talking and that any more commentary would not be allowed. DO NOT COME HERE AND DO NOT DEAL WITH THIS MAN UPDATE: they finally gave us a similar car to use, every light is on, check engine, collision safety, you name it, it's on. They won't let us leave the property with the lights on. Back inside we go NEW UPDATE; new car has oil issues and they won't let us leave in this one either. It's now been over 2 hours here read more

Thrifty Car Rental - Employee who told me to stop talking when questioning why they were overcharging me by $600 - Car Rental Near Me - DENVER AP, Colorado

SCAM CHARGING I was wrongfully charged for additional insurance. I am certain I checked the "decline additional insurance" box. While reviewing the contract, the attendant verified that I denied additional insurance. I agreed that it was correct. Two weeks later, I noticed I had two charges from Thrifty Car Rental. I called to let them know I had been charged twice for the rental. The supervisor stated that I had checked the box for additional insurance and signed it. This is a form of thievery. This was not a mistake on my part. I always decline additional insurance while renting cars. read more