The customer service was great and so were the prices!! The lines were long, but moved efficiently…read more Everyone I was helped by was thorough and kind. If I'd make any changes or suggestions, it would only be a bit more guidance in the drop off at a different location. I expected the booths in springs to be open late and was left a little puzzled. After some digging I figured it out just fine though! They abide by state laws, while also not being too terribly greedy. I walked over after a bad experience with the competition next door, and was surprised at how easy it was for a walk in / same day rental! I ended up saving money in the long run with them too. Awesome team over in Denver and COS! Definitely earned my loyalty for the next time I need a rental.

Great experience here. I use a lot of rental car agencies at airports and this was quality and…read morequick. I was in and out within mins. Friendly young man as the agent, walked out to my car and on my way.

It's always amazing to see everyone who is disgruntled by an experience with a businesss…read more Unfortunately, folks that have good experiences don't leave their feedback but they probably use that place again. So our experience with SIXT has been great for the times we have used them (CA, AZ, CO). From the free upgrades to the wonderful folks we have met. CO is no exception. The folks were so friendly. Even with the bit of snafu we had with our reservation not showing in the system everyone was still focused on great customer service. And from someone who comes from a CS background I am always paying attention to the service. So for the folks who want to b$$$ and moan and write their reviews, I challenge you to write about the wonderful CS experiences you have as well.

Original Review: Awful check-in. Very unorganized and took way too long. The "fast" check in line,…read morehas you standing in the sun. They sent a survey to ask about our check-in experience, and I was honest, so they offered to apply a $150 credit. Seems nice, right? We have still never received this credit. I tried calling them (hung up on me), and have emailed back and forth several times. They just stopped responding. Then we almost got stranded, because the battery and the key was dead, and the car almost turned off. We had to go 30 minutes out of our way to go to a store to buy a key battery. They didn't do anything to reimburse us for that. Please do not rent from this company. They will send you an email saying that they're very sorry, and they understand, but never do anything about it. Most disingenuous customer service I have ever experienced. SIXT Response: Hello Nicholas, we're truly sorry to hear about your frustrating experience with the check-in process and the issues with the car key battery. We apologise for the inconvenience and the lack of follow-up regarding the credit and your attempts to reach us. Your feedback is invaluable, and we are committed to improving our service. Thank you for bringing these matters to our attention. -Jean Follow-Up Review: The company's response proves my point--most disingenuous customer service. No solution, no promise to fix anything...just a bunch of empty words. Do not use this company, they are horrible.

Insanely long line here with only about half of the kiosks staffed…read more But despite the long wait I feel like the team did a great job on customer service. They gave me a complementary upgrade to a very cool Ford Expedition, and were knowledgeable and friendly throughout the process. I do hope that they can overcome some staffing challenges to keep the line down though.

I tried Budget this visit. Believe it or not, it's was an upgrade from the place I usually try…read more After this rental, I realize that it's not an upgrade. Longer lines, tension between the written word and the action, and a car that was possibly the worst performing car I've driven. The shuttle picked us up quickly, which was great! The driver was nice and helpful. Then, more than 30 minutes waiting, even after doing the online checkin. They needed to verify documents, so there is no benefit to the online checkin, you're in the same line as everyone. Was told I'd be charged a $200 deposit, no problem. Then, they charged a $250 deposit. That would have been ok, I just like to have words and action to match. The car was a standard SUV. The car was such a gutless gas-guzzling SUV. Returning the car was odd. I pulled up and into the line of cars. After 10 minutes, I began to go inside and a worker motioned for me to move the car over to the line next to the one I parked. I moved, he was gone. I just walked around the car and filmed its condition, took pictures of the clean interior, and the full gas level. I went to the bus. So very strange. And, the shuttle driver was great, a nice guy that was very helpful to everyone. The drivers earned the two stars.

Our flight arrived late and we took the shuttle to pickup our F150…read more The agent at the counter, Carleen was so nice. Great attitude! Super efficient & helpful. Fast forward to when we returned the truck. We got out, took our luggage and were done. The whole process was quick and easy. Definitely what you want when it's time to go home! The younglady who greeted us at the return has a great smile. She asked how it all went which showed me Alamo cares

Completely different experience than I had at Budget (0 stars if I could have)! Every employee we…read morecame in contact with at Alamo was helpful and friendly. We arrived after 1am - no line. Once we were checked in, we were shown which vehicles were available to choose from and we were on our way. Drop off was just as easy, quick shuttle back to the airport. Alamo will be my go to rental company when I'm visiting Denver. Thank you for a great experience!

Very nice people, but terrible structure and organization. I suspect Dollar is trying to save money…read moreby not hiring more staff. Upon arrival from the airport, I checked in quickly and went to select a car. Pros: nice staff Cons: long wait, no cars in lots, confusing to find someone to talk to. Frustrating

Paid extra for an AWD vehicle given the snow. When we arrived, I tried the "touchless pickup" or…read morewhatever they call it from the reservation and it said "reservation not found". Went to the counter- not sure what the agents have to do but it's a very long process with lots of key clicks. I asked the agent to confirm we had an AWD and he confirmed. Went to the vehicle and of course it wasn't. Stood back in line for another 10+ minutes and got a different agent. She said they can't guarantee AWD- even if they have a listing for such that you paid extra for (dont list as an option if you don't actually have). So she swapped us to another vehicle and said she'd comp the gas. When I returned the vehicle- they charged me for gas. So I waited in line again, and had to re-explain to another agent why I was given the discount. So double-check your statement for misleading billing.

Do not rent from enterprise they are the scummiest rental firm. They will make up damage claims,…read morethem a month later send you absurd bills. It is just too risky to rent from these greedy bastards. Classic evil corporate america.

I made a reservation with Enterprise- Denver airport for a 4 day full size car rseveral weeks prior…read moreto pick up last Monday. When I arrived, I was told they don't have any full size cars right now and instead the employee offered a mid size SUV. I was offered a Toyota RAV4, I wasn't impressed, I asked for other make SUVs but the other Enterprise employees were giving out the remaining cars like hot potatoes that the lot was left empty within 15 minutes. I ended up with the RAV4 and when I drove off it was one of the worst cars I've ever rented. The rear axle had a loud buzzing noise at any speed and I had that noise for 4 days. So beware, Enterprise Denver office is totally chaotic and don't even expect to get the car you book on their website. Very misleading.

Was blessed to have Dave Mollet as a shuttle driver again today at Hertz. Incredible dude who…read morehelped with my family bags and told awesome stories on the way to the airport. Incredible dude that I hope anyone flying through Denver gets to experience!

I got here at 0224. It is now 0316 and I have moved 10 feet. There's one agent for 30+ people…read more Also, the music has been skipping since I got here and I feel like I'm in purgatory. Update: it is 0420 and I'm still here with the music continuing to skip. Update: I'm finally being seen at 0520. Any type of check in that you do on the app doesn't count as anything so don't bother. Terry just spent 45 minutes with one person and before that it was 20 minutes. Honestly he was averaging 10 minutes a person until the very end. Music skip never got shut off. I hate this place. FYI Terry was doing his best with what he had. A slow system, no other agents and a shitty sound system.

Abdou is professional. Had nice experience with him…read more He explained in detail the benefits.

I would NOT recommend Ace. The employees look like they hate their jobs. The lady who checked me…read moreout was very rude and not friendly. She was trying to pressure me into purchasing additional car insurance when I told her plenty of times NO. I had already purchased it when I booked. And she was still trying to pressure me and make me feel like I had to purchase additional car insurance for $25 a day. After checking out I didn't even know where to get the car, I had to ask around to help me find the car. The car itself was not clean. When I returned car back, they just told me to leave keys inside car and that's it. It's a very unorganized, unprofessional, uncomfortable experience renting a car from them.

Buses run esporadic and they run for both Dollar and Thrifty. Long line to be attended with very…read morelittle staff. Apparently not enough cars available for online check in so we have to wait until they assign you.

After waiting in line for 40 minutes, despite paying extra for Ready Service, I was still told to…read morewait like everyone else. When I finally reached the counter, I was informed that my vehicle was being cleaned and would be ready in 5 minutes. However, I waited an additional 45 minutes before receiving a vehicle. Not only was the car soaking wet, but it was also a completely different model than the one I had reserved and paid for. By that point, I was already late for my event and had no choice but to accept it, as waiting any longer was not an option. This experience was extremely disappointing. When customers make reservations with specific arrival times and pay additional fees for expedited service, those commitments should be honored. This location was clearly unprepared and did not deliver the service promised. I fully intend to dispute the additional Ready Service fee if it is not refunded. Based on this experience, I will not rent from this location again.

I don't normally rate car rentals, but considering the bad reviews for this place, I felt inclined…read more Everything was fine and smooth for us. I will say that the phone number for the place didn't work and the shuttle took awhile to arrive. But everything else was fine. We received a free upgrade to a hybrid SUV, which was pretty awesome. If you return the car early on a Sunday morning, it is important to note that you actually return it at Avis, next door.

2 people manning 25 rental stations with 20 customers in line. 2!!! THEY ARE THE WORST AT SERVING…read moreTHE CLIENTS AT A RENTAL CAR COMPANY ANYWHERE!!! Put Avis on the list for a bad review too. They are the same company checking out the same customers. I came here 3 years ago and thought it must have improved. No...it got worse!