This was a cluster. Waited a while for their busses (not their fault, just busy) to get out to the actual place to rent the car. When I arrived, I can only describe it in what felt like some kind of lifeboat situation. The little shack with rental counters couldn't be seen because there was a mob of stressed people wondering where to go and what to do. A MASSIVE line. Fortunately, I have a deal with them to just grab my car and skip the counter.. I think? I hope? I don't really know. I was supposed to look for a video board with my name on it, but it basically just said HDMI and was a glitching black screen. I walked around to see where my car was, and it was no where to be found. There were probably 50 people waiting for their car, and maybe 7 in reserve? So I went to one that sort of looked like what I rented, if I squint, and just took it. Went to check out, told the dude I sure hope I'm doing this right, and apparently it was all good! Ditto to drop off, the guy telling us where to park was like "sorry y'all this is a shitshow today!" We dropped it and that was the end of it. Again, hope it works out, I think it did? But yeah. Part of it is because Denver Airport is always busy and you need a car for the city or mountains. But I think Hertz should step it up a bit here. I'll rent from them again because I have the tier that makes it more convenient, but wouldn't consider it otherwise. read more

I think they have to say five to twenty minutes. Its an hour wait AFTER you are done at the counter until you get in your vehicle. and there were only a few other customers there. Then it took another half an hour to get out the lot gate. They need a better way. Plus, why have an exit gate? I have not seen that at any rental place EVER. I booked through aaa. To my surprise, this means none of the info was there. I had to coordinate and call aaa. So that was 17hold minutes at the counter I will never get back. Last, the aaa third party insurance is not "recognized" at Hertz. So my $77 aaa car insurance package done via Allyz meant nada. I had to pay $500 IN ADDITION to the car rental charge. Refund "expected" 5 days after my trip is over. Never again read more

Hertz experience was the real disaster more than the airport in remodeling chaos. Every other rental company had buses circling every 15-20 minutes, but we were left waiting for almost an hour. When the bus finally did show up, it was so overcrowded that people were literally at each other's throats. It was basically a free-for-all just to get on. Then, to top it off, I get to the lot as a President's Circle member, expecting the perks that are supposed to come with that. It was noon, the reserved lot was 80% empty, and the "premium" selection was a joke. Just a bunch of random Jeeps and huge RAM pickups ready to haul horses and a handful of base-model Nissan Kicks and Kias. It's just pathetic. You're paying for a top-tier service as seems Economy, Budget and Thrifty are better, but you're getting a bottom-of-the-barrel experience. They aren't even trying anymore. read more

They have to do better. it was 100º outside and they send two shuttle buses per hour. Other car rental places had shuttle bus frequency much more often, like every 15 minute . The long interval between buses meant that huge crowds gathered waiting for a bus. When one eventually appeared, you can imagine the mad rush to make it. A lot of people got left behind and had to wait another 30 minutes. There has to be a better way. Hertz needs to do better. read more

Service at the Hertz was below par for sure. I select the "Manager Special" and got a Buick that was a real lemon. The service manager was not helpful at all. I told him that I come often to Boston but this man could not care less. Part of the President's Club. The electric panel in the car was not working and the seat was less than comfortable. All of this for $600k for four days. My God Hertz has really gone down when it comes to value and car selection. read more

Hertz Rent A Car - Car Rental Near Me - Denver, Colorado

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We were stuck in the Hertz parking lot for 2.5 hours. The absolute worst, most disorganized company of all the car rentals. No one there to answer questions, no instructions as ro which car was ours. NEVER AGAIN. They do not have enough employees to service the customers. Sh*t show!!!! Avoid Hertz!!!! read more

Terry at the DIA Hertz rental was particularly rude and unhelpful. We have been loyal Hertz members for almost two decades, but I won't rent from them again after my experience with Terry. He was rude, condescending, and incredibly insensitive. He could have helped adjust our reservation, but instead, made us call the customer service line. When they couldn't help, he offered an alternative that required us to call the customer service line again to get our original reservation refunded. Incredibly poor management and people skills. Sad that Hertz had people like this working for them. They are clearly going downhill with these kinds of hires. read more

Was blessed to have Dave Mollet as a shuttle driver again today at Hertz. Incredible dude who helped with my family bags and told awesome stories on the way to the airport. Incredible dude that I hope anyone flying through Denver gets to experience! read more

I've been fortunate with my experience renting from Hertz at the Denver airport. The shuttles have consistently been pretty full but it's a fairly quick ride between the rental cars and the terminals. The drivers I've encountered haven't been overly friendly, but they have been helpful with bags so I'll take that for sure. I've not had to deal with anyone at the counter so can't comment on that portion of their customer service. I will say that the Hertz app needs a lot of work, but I can't hold this location accountable for that. read more

I got here at 0224. It is now 0316 and I have moved 10 feet. There's one agent for 30+ people. Also, the music has been skipping since I got here and I feel like I'm in purgatory. Update: it is 0420 and I'm still here with the music continuing to skip. Update: I'm finally being seen at 0520. Any type of check in that you do on the app doesn't count as anything so don't bother. Terry just spent 45 minutes with one person and before that it was 20 minutes. Honestly he was averaging 10 minutes a person until the very end. Music skip never got shut off. I hate this place. FYI Terry was doing his best with what he had. A slow system, no other agents and a shitty sound system. read more

Easy pick up and return. My car was in excellent shape. The wait for the shuttle, especially from the terminal to the lot, is far too long. The bus in both directions was overloaded. read more

If I could do negative stars I would. Absolutely shady practices. I rented a car for 5 hrs in Denver. 5 months later they sent me a bill for damage. They send me a fake service order. I called the number fake number. Tried to find the person fake person. They sent me to collections for non payment because it was over 90 days. I had the bill for 2 weeks. I have travel insurance so they paid the claim. However I ran a carfax on the car. The car was never fixed or even taken in for an estimate. They would not tell me if the car was rented out again that same day. Very very dishonest business. NEVER USE THEM! Use Sixt. They have been wonderful so much better service and the cars are nicer. I do have a lawyer involved because this is insurance fraud plain and simple ​ read more

WHAT A RIPOFF! Steer clear from Hertz unless you want to be robbed. I initially rented the vehicle online and waited to pay at the store. The online price had come out to just under $700 for a week. Once I got to the physical location I was told it was going to be $1400 with a $200 hold on my credit card or $500 on a debit card. $1400 for a vehicle for 6 days is insanity! Im renting it not putting a down payment to buy it. When I made the reservation online it also said that if I rented for longer than 5 days I would get 2 days free and that was not applied either. I was told they couldn't apply it the day of the rental even when I had made the reservation weeks in advance. Extremely disappointed with Hertz. read more

Denver International Airport is the 6th busiest airport in the world. But their car rental facilities are Stone Age archaic. Take a rickety bus to an off airport location after a 10 minute ride. Hertz is part of this Calcutta experience. And check your final bill. Hertz tried to gouge me for a $125 erroneous charge. I contested it and won, but not until after having to deal with the world's most annoying female chat bot. I think I said "Representative!" 20 times before 7 of 9 finally relented and let me speak to a carbon based life form. read more

RUINED OUR WHOLE TRIP!!! DO NOT RENT FROM THEM!!! On their website it says you can pay with depit card, which I have with other companies, and they hit me with a hidden $500 security deposit!!! Then to make it worse it didn't go through on their end but still charged my account. They told me to try again and pay another $837 but I refused with the fear of it not going through to their system. They told me they couldn't help me I have to wait for it to resolve on my end. WE ENDED UP WITH NO CAR AND $837 PENDING PAYMENT. read more

I was very disappointed by my recent experience with my rental in Denver. Their sales team tries to sell based on fear and try to get you sign up for all the items, even though you didn't ask for it purposely. They are good at putting the fear out to people and trying to make more money from you. On top of that, they deceptively charged me on my receipt for fuel even though I told them I would bring the car back full, which I did. Thankfully I had my receipt which I had to send to their email, which is an absolute dishonest practice of a company. Be wary of this company. It is a horrible deceptive company. read more

Denver Airport pickup counter: middle of the night, over 40 people waiting and only two agents working, taking 20 minutes per customer. Looking at a wait of several hours, we gave up and got an Uber. Hertz later refused to refund my prepayment. read more

Rude, lazy, and zero costumer service. Driver was mad he had to help with bags after he asked. Couldn't lift them and was just upset that he had to work. Never experienced anything like this at any car rental place. Tried to tip to be nice even though he didn't do anything. He yelled at us that he wasn't a dog and helping with bags is a courtesy not an expectation. Don't complain much but that was wild and honestly sad. Some people are mad at the world and Hertz seems to employ them all. read more

Hertz made the car pick-up and drop-off process very easy and convenient. The overall rental experience itself was smooth. However, they really need to work on not overcrowding the Hertz shuttle bus that transports customers to and from the airport. At times, it felt overly packed and uncomfortable for passengers. read more

Pick a different rental company. Arrived at 1am and they had no rental cars available even though we had reserved one 3 mos ago. Waited over an hour. Then I had to be very persistent about getting the car we reserved. Not a good experience at all and put a damper to the start of our trip. read more

Waited over half hour at airport for a shuttle. Two shuttles came by, not enough room on either. Meanwhile many shuttles for other rental companies came by with plenty of room. Finally had to take a cab at own expense to get to rental lot. Staff there unsympathetic and unable/unwilling to do anything to correct the situation. read more

I'm not just one of those complaining customers but my experience with this rental shop was horrible. I rented a car from Hertz for a family trip to Vail and was upsold to a large SUV, which I agreed to. The problem was the vehicle itself--a Ford Explorer with over 80,000 miles and completely worn-out brakes. The car was unsafe, and I barely made it to Vail before realizing something was seriously wrong. When I called Hertz Roadside Assistance, I was told my only options were to get towed and travel two hours back to Denver for a replacement or drive over 100 miles to a mechanic. Either way, I was expected to lose hours of my family vacation because Hertz provided a dangerous vehicle. Any competent rental company would have delivered a replacement. Instead, Hertz charges premium prices for poorly maintained cars and leaves customers stranded. Save your time and your vacation--go to Enterprise. read more

Beware of the gas policy and the way that it is explained at this location. I was told when I first got the car that I could choose to not return the car with a full tank. I assumed that this meant that they would charge me a reasonable rate to refill the gas tank. When I returned the car and got my bill, they charged me $10.99 per gallon. I had more than enough time to stop and fill up the gas tank, but I just didn't think that I needed to. What a total scam! read more

Man this company turnout to be liars and thief. Becareful fuel charges none sense when i filled tank. And get a bill even i asked the guy is everything good he said yes perfect. I guess when people needs more money cheats any way you can. read more

Rented vehicle late at night because our flight was delayed. We were desperate to get a car and they knew it. We were charged $914 for 2.5 days rental. I was shocked and asked if there was a discount. The man said no. My son has two young children and wanted to go on and get the car so we could get to the hotel, so we paid it. That is more than double the price that is quoted online. They are THIEVES. read more

Terrible experience at this Hertz location. We had a reservation confirmed online for a specific vehicle and price, but when we arrived, the staff attempted a blatant bait-and-switch -- trying to push a different car at a much higher rate. When we refused to go along with it, they became rude and uncooperative. It was clear they were intentionally dragging out the process as a form of pressure, making us wait for hours just to receive the vehicle we had originally reserved. The entire experience felt deliberately frustrating and dishonest. Customer service was dismissive, unprofessional, and completely lacking in basic courtesy. Avoid this location at all costs. Also the redheaded manager has a single digit IQ and probably needs to be sent to a nursing home. read more

HORRIBLE EXPERIENCE - Hertz is a scam! We had an awful experience with Hertz and I can say with full confidence, I will never be using them ever again. We reserved a full-size SUV with 4WD or AWD well in advance because we were heading to the snow and needed a reliable vehicle. To ensure everything would go smoothly, we called one month before our trip to confirm our reservation. We even called two days prior to double-check, and everything was supposedly "good to go." When we arrived to pick up our car, they didn't have the vehicle we reserved. Apparently with Hertz, you can "reserve" a car, but that doesn't actually mean anything at all! Instead of the 4WD/AWD SUV we booked, they told us they only had a 2WD vehicle available, which was completely useless for our trip. When we asked for the correct type of vehicle, they told us they could "upgrade" us, but at a ridiculous extra charge of $500 per day. Our original total for four days was supposed to be under $500, but now they were saying it would cost $2,500 for the same time frame! Their excuse? They jack up prices in the winter due to "high demand". Well, that's exactly why we booked ahead of time - to avoid this! The most infuriating part wasn't just the reservation issue but the complete lack of customer service. We spoke with multiple employees, including the manager, and not one of them was helpful. The manager specifically, was absolutely awful! I have never encountered an experience where a manager just has nothing to say and puts you fully in the wrong. All the workers just shrugged their shoulders and gave us blank stares like they couldn't care less. No apologies, no effort to make things right, nothing. It was clear they didn't care about their customers - just about squeezing as much money as possible out of people in a tough situation. We were here for over an hour trying to get our issues resolved and got nowhere. While Hertz was offering zero solutions, we were able to book a last-minute car through Turo and got exactly the car we needed for only $600 total. The process was quick, seamless and stress-free. Moral of the story: DO NOT book with Hertz. Just use Turo and save yourself the frustration! read more

I asked the counter agent his name. He refused to tell me. I said "Your colleague over there has a name tag. Are y'all not required to wear name tags?" He said "I'm not answering that." What? You can't answer if you are required to wear name tags or not? It's a simple yes or no. Then, another counter agent about 6ft away inserted himself into the conservation, stating his name to me, defiantly. (I didn't catch it.) I calmly stated that I was not asking him and that he was not part of the conversation. Then Ammar the Director of Operations (smart, helpful) came over, and the second employee (the one that interjected himself) stated that I was trying to "start something" with my counter agent. Because I asked him his name, and then bc I asked him if they are required to wear name tags or not?? Incredible rudeness and incompetence by two counter agents at this Hertz location. On top of this, I had to wait for my vehicle for over an hour. I will not be booking with Hertz again. Avis "tries harder," and they will be getting my business going forward. read more

This was absolutely the smoothest transaction I've had with a rental car company. Let's start from the beginning...I booked my car about 2 weeks in advance and INCLUDED MY FLIGHT INFORMATION,, a few days before my trip im getting emails and texts reminding me to send verification for pre check where I would skip the line. I did it the day before, very simple process and my profile updated immediately. Day of, our flight was delayed by two hours, I was nervous that my car would be given away but I arrived 2.5 hrs after my expected pick up time and I found my name on the board, got in a car and checked in at the gate and drove off (the whole process too 5 min and that including loading my luggage). Drop off was just as smoothe. Definitely sticking with Hertz for all future trips. read more

If I could give zero stars I would. I've tried calling them multiple times, throughout the course of nearly 2 weeks regarding my rental. I've stayed on the phone line for 15 minutes desperate to just get an employee to pick up the phone. They are IMPOSSIBLE to reach. Beyond that, I didn't have a good experience with pick up. I'd recommend using literally any other rental company. Absolutely inexcusable and horrible. read more

We picked this place again bc of the option to check in online & just walk up to car. Well... technology has NOT improved their service. We & so many others had to wait 2 hours despite reservations, given similar excuses as years before. We were not able to check in online at all, told "we're tight on vehicles". After waiting for a while, I asked a staff about the hold-up, if they were short on vehicles, he said "I don't know, you have to talk to a manager". Manager came out & was extremely defensive, stating "we're working as fast as we can", "you're not the only one" (duh), "if you don't know...there's snow, you will find out", "customers returned the cars late". Some families with small children had to entertain their littles, walking in & out the buildings, with absolutely no estimated wait time - "I can't tell you". One guy walked up to staff wanting to cancel his reservation after 2-hour wait, but they insisted that a car would be available soon & did not process his refund process. Interestingly, there were cars in the parking lot. They have NOT changed in 10 years, customer service is still not a priority. read more

Hertz Rent A Car - You can see families waiting, pacing, no line. - Car Rental Near Me - Denver, Colorado

If I could give this place a zero I would, we opted for skipping the counter and the car wasn't ready at the time of arrival so of course we had to go to the counter then they gave us a number to call, the whole experience was very poor wish they would've tried to help more then just giving a number everyone is just sitting around joking very unprofessional. Will take my business elsewhere from now one read more

I made a reservation on the app a week prior to pick up. Once I landed at Denver, the Hertz sign was easy to spot and a bus was ready to transport a few customers to their location. Inside the building, all the customers were helped right away. I was in and out in less than 5 minutes. I paid for a compact vehicle and that's what i was give. A 2025 Nissan with 11k miles. I had zero issues with the vehicle. Upon return, I followed the "drop off" signs. An employee was there to assist. He checked me out and took video of the vehicle. I also recommended everyone to take a video after your drop off. I had an invoice in my email before even reaching the airport. I been a Hertz customer for several years and never any issues. read more

Hertz Rent A Car - Receipt of my rental. I'm a paying customer and not sponsored. - Car Rental Near Me - Denver, Colorado

Bait and switch. Booked a suburban and was told at the desk that I booked a 2wd vehicle and it would cost $500 to upgrade to awd. There was nothing on my reservation stating I was to get a 2wd vehicle nor did I even know those existed. Managers did nothing. Gave my business to Payless (Avis) and experience was amazing. read more

1 because ZERO stars were available: I should have listened to the warnings from others who had complaints against this company. I would never rent from this company again. I had their rental car for three days and 1/2 an hour or less after I returned the car, I realized my prescription glasses prescription were left in the overhead compartment, which I know was my fault. I even gave the shuttle driver a $5 tip before even finding this out and then he told me to write down my information along with my rental receipt and he would give it to his manager right away. Of course, never heard anything - not even a courtesy call because they could care less. Their local phone number goes to a woman's voicemail which is ridiculous. They also take forever to answer their regular phone number - as of this writing I have been on hold for 15 minutes!!! And I really doubt anyone would need a pair of my prescription glasses. I will never go to them (never !!!) again. Do yourself a favor and use Enterprise or another company!!!!! I wish I could take my $5 tip back. Update: Regular Local Number No Answer/800 Number is worthless read more

Denver Aiport store. Passive-aggressive sarcastic comments and behaviors from counter worker Aaron. One whole hour to obtain car; the not-requested upgraded car was not delivered, extendng wait by another 20 minutes. Reserved car was made available once I expressed my displeasure in loud but respectful voice in front of the all of those waiting for car. read more

The rental car was fine. No issues there. They didn't have one in the class I reserved, so they upgraded me, which is the reason for 2 stars. When returning, GET THERE EARLY! I waited for about 20 minutes for the shuttle bus as the line just got longer and longer. It's a drive to the airport, too. I don't think this is unique to Hertz at Denver, but would have expected better. read more

I've rented cars by Denver International plenty of times. Most of the time, the lines took forever or there would be car issues. This is my first time renting from Hertz in Denver and it's been my best car rental experience. I reserved a car ahead of time via Expedia so the pick-up was super quick. They gave a brand new Kia Sportage. The only snafu was the license plate did not match what was in their system, but they easily fixed that. Customer service was great. The return drop-off was also quick and easy. The next time I return to Denver, I'd definitely rent from Hertz. read more

The associate Susan didn't bother to check our confirmation Number. She just kept on saying " I don't see your reservation, It was cancelled." Finally she found it after me insisting on it. She did not care at all, did not want to help. Why work in customer service with such attitude? read more

Some deal layered in a network of websites led me here, but I wasn't thrilled with the experience. Picking up a car required a shuttle ride from the airport and a long wait in line (supposedly once you're in the club you only have to wait in line the first time to show your ID). The procedure led me to just pick a car from a small row, and I was fortunate I got in before a few other people as I wasn't thrilled with the option. The car ultimately worked out pretty well. However, the return process was a nightmare. I dropped my car off pretty quickly, but the airport shuttle, with a timer saying it came every seven minutes, took twice that at what one would think would be a close to peak hour. My packed bus combined with several other delays to cause me to narrowly miss a flight, so this was an impactful failure in service, for which I doubt they will offer me any recompense. My conclusion is that the Denver airport requires a lot of extra time due to the hassles, but I'd like to think that other rental companies might have one or two hassles less. read more